Makemytrip.com, Inc

Dear [redacted],
This is in reference to our telephonic conversation, I have sent an e-mail to you. Request you to please share the details so that we can check.
Regards,
Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have still not received my refund checks. Makemytrip keeps saying "they are checking with United Airlines". However, United Airlines has ALREADY sent 2 separate checks to Makemytrip over 1 month ago, in the amounts of $395 & $344. I have already provided the United Airlines Refund Number and Check number, and have emailed the Makemytrip.com Customer Care department the official PDF documents in regards to all these proofs. However, Makemytrip.com keeps on avoiding the topic by saying "We are checking with United; please wait 24 hours" and then they do not respond for up to 1 week. This matter is not going on for close to 2 months. It has been a very disappointing experience and very fraudulent on the part of Makemytrip.com. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I haven't received the refund I was expecting in response to the complaint
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Your tickets are confirmed and ticketed as discussed earlier. Thank you for your patience and co-operation.Regards,Team - CustomerDelight

Dear Sir,
As discussed. We are checking the refund details and will share the same with you at the earliest.
Thank you for your co-operation and patience.
regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Can I get some update on when I can get the refund?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We thank you for your patience and co-operation. We regret the delay in resolving your concerns. Further, we are glad to inform you that we have received an approval for a refund of $ 740 and same has been initiated from our end. Refund will reflect in your account in 10 working days or as per your bank’s billing cycle.  Do write to us for any clarifications. Regards, Team – CustomerDelight

Dear Sir,
This is in reference to your complaint, we apologize for any inconvenience caused. We are getting the details checked and we will update you at the earliest.
Solicit your Co-operation.
Regards,
Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still in progress to me and the matter has not been resolved yet.
I hope they get my money in short time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because as per the email sent by business on Dec.[redacted],they already agreed to refund $1100.00 so what matter is being resolved with airlines. As mentioned earlier, the business should deal with airlines on their level and has nothing to do with me. The business should now initiate the refund ASAP as it is already over 2 months. And if they want to take their sweet time, should start calculating an interest on the said amount as there is no reason to delay the refund.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],This is in reference to your complaint, we regret any inconvenience caused to you while dealing with us. We also apologize for the delay in replying. Kindly note that we have shared our detailed explanation on this matter via e-mail.Kindly review the same.Thank you for your...

cooperation and support.Regards,Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

no refund has been issued to date despite their assurance that it will be done.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We understand the delay, however, we want to help you in the matter and hence we are dealing with the Airline on the matter on your behalf. We appreciate your patience.Regards,Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The money is still not refunded to my account, I called customer service and they still don't have any update except trying to give me false information that they have been telling for so many days that accounting team is reviewing the details. Customer service team is still not replying to my emails with any concrete update. So basically NO action is still taken and when they have all my information with them why they need so much time to transfer money. In this world when everything is instant makemytrip should not take more than a day to transfer funds in my account and I have been waiting for over 40 days after british airways have already paid them on **-FEB-2015.I need my funds with interest/penalty now. Very very disappointed.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an email this morning from makemytrip asking for my telephone number stating that the one they have on file does not work. Although, they have called me numerous times on the same number on file, they claim it is not working. That is not correct. However, being cooperative as I have always been, I have provided my telephone number(s) to contact me but so far I have not received a call from them. Until, they call and rebook my tickets, I do not consider this case resolved. I am waiting for makemytrip to call me.Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]  Dear Sir,  This has reference to your letter dated [redacted] September, 2012 with regard to the...

aforesaid complaint received by us on [redacted] September, 2014. At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated  [redacted] September,2014 is enclosed herewith for your ready reference Hope the above said is as per the requirement of the complainant. Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.   Yours sincerely,[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

Thanks for your reply. I have not been offered any resolution from the business so far. They have asked me to provide some documentations (ticket and boarding passes) in order to provide further assistance, which I have already provided. At this moment, I am not in the position to either accept or reject business's offer as I am still waiting for their final response. Please suggest me if I require any action in order to keep this complaint open.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I am unsure that why the fee is being charged if it was not disclosed at the time of placing rescheduling request. As stated earlier I have attached an email from MakeMyTrip which clearly lays out the charges for rescheduling and there is no mention of a fee. There cannot be arbitrary changes in fees applied at any time.Also, why am I being charged any fee by your agency if you are unable to reschedule our tickets with the original carrier? Please explain. As per terms of carriage, the rescheduling fee was being charged by KLM (the original carrier) who issued the ticket and not by MakeMyTrip (3rd part travel agent in this case). Need your response to better understand legal implications here on the contract from carrier.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Dear [redacted], This is in reference to your complaint on Revdex.com ([redacted], [redacted] and [redacted]), we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that such incidents should not be...

repeated in future. Currently we are getting the details checked will update you at the earliest. We request you for your patience and co-operation. Regards, Team – CustomerDelight