MathPro Learning Centre

I did my application as an instructor and the interview was arranged as a telephone call. They had a technical problem with their appointment system and I was called 3 minutes late. When I didn't hold the call in time, I asked to continue through email but my messages didn't come on time. I asked for another appointment for an interview but my request was declined without any explanation.

[redacted] [redacted] Dear [redacted] Thank you for your correspondence regarding the concerns for [redacted] ***.We have investigated [redacted] concerns and have responded to him with the below.We thank you for the opportunity to review the concerns for [redacted] ***.Sincerely,GadiL***Etihad Guest Relations [redacted] December Via electronic mail to Denton [redacted] Dear [redacted] ***,Thank you for your e-mail and for your letter to the Revdex.com, which has been referred to EtihadA copy of this response will also be sent to Revdex.com.I understand that that your concerns are regarding our staff not accepting you for the flight EYon [redacted] November 2015.After investigation our records indicates that you arrived check in counters 13:40LTAs the flight was already closed, you could not be accepted on the flight.Furthermore, our records indicate that this flight was not overbooked.Thank you for writing to us and giving us the opportunity to address your concerns.If I could be of any further assistance, please let m know.Sincerely,Gadi L***Etihad Guest Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [We have not received the email from airlinesAlso why did airlines send to us on the day of travel to [redacted] ?the airline seems to be bluffing about the issueIf they had found the issue, why did they rebook the tickets for [redacted] April saying it's their mistakeLast not the least and most of the emails/ calls were not answeredThis is first business that I see who doesn't deal with the customer directly with a phone numberI need the refund of the tickets and nothing can substitute lost time and portent event] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Great staff and good help for kids

[redacted] ***To whom it may concern, I have reviewed the concerns described and would like to take this opportunity to respond accordingly.Occasionally we have to make changes to our published schedules for operational reasonsThe possibility that flight times and other factorscan change is highlighted on our website and in our email confirmation of bookings.It is our policy to keep these to a minimum so as to avoid disruption to our customers and also to notify all those passengers affectedThat said, our investigation reveals that on the ** April, an email with the seat assignment and revised flight itinerary was sent to the guest via the email address [redacted] .We thank you for the opportunity to review the concerns.Sincerely, [redacted] The National Airline of the United Arab Emirates

[redacted] [redacted] To whom it may concern, Thank you for your letter to the U.SDepartment of Transportation (DOT), which has been referred to Etihad Airways A copy of this response will also be sent to DOT.I have reviewed the concerns described and I would like to take this opportunity to advise that guests with American Airlines Redemption tickets on Etihad Airways operated flights are no longer eligible for complimentary chauffeur service, for flights on or after ** August 2016.That said and as [redacted] new travelling date no longer falls within the coverage period; we are unable to comply with the request for a complimentary chauffeur and would suggest that [redacted] contact American Airlines to assist him with his concernsWe thank you for the opportunity to review the concernsSincerely,Mohamed K***Guest Relations OfficerEtihad AirwaysEtihad Airways Centre (plot 43)-2nd FloorMuneera Development Area [redacted] *** [redacted] The National Airline of the United Arab Emirates

Your reference: [redacted] Our ref: [redacted] September 2016Via electronic mail to Revdex.com at [redacted] To whom it may concern,Thank you for your correspondence regarding the concerns of [redacted] .We have investigated the issues identified and are now in a position to respond accordinglyI understand that [redacted] has concerns with the excess baggage amount that he was charged at Dallas AirportPlease allow me to explain that our guests free baggage allowances for checked and hand baggage are shown on their flight confirmationDepending on where their journey begins and ends, the free baggage allowance is based on the weight of their baggage or the number of pieces they are carryingGuests travelling in Economy Class may carry one bag weighing up to kilos with dimensions cm (x x 21)Please visit our website for detailed information on baggage allowances and excess baggage Accommodating our guests’ hand baggage can be difficult, especially on busy flights, so we frequently asks guests to weigh their bags or place them in the “sizer” located at cheor the gateThe sizers enable us to avoid confusion about hand baggage measurementsWe use a scale or gauge to check the weight and size of hand baggageGuests whose bags are too large or too heavy may choose to repack their bags, check their bags, or pay the applicable feeWe thank you for the opportunity to review the concerns for [redacted] Sincerely, [redacted] ***

Revdex.com reference [redacted] DOT reference: [redacted] Our reference: [redacted] Date [redacted] March Via electronic mail to Revdex.com at [redacted] To whom it may concern, Thank you for your correspondence regarding the concerns for [redacted] I have reviewed the concerns described and our investigation reveals that the case was handled and addressed accordingly on a number of occasionsThat said, I would like to take this opportunity to advise that guests may carry one piece as cabin baggage with maximum dimensions of 115cm including the handles, pockets and wheels and not weighing more than 7kg.This is in keeping with the Federal Aviation Administration interline regulationsFull details of Etihad Airways policy on baggage permitted are available on our website; [redacted] As such, and In light of the foregoing we draw this case to a conclusion and we thank you for the opportunity to review the concernsSincerely, [redacted] Guest Relations Officer Etihad Airways [redacted] The National Airline of the United Arab Emirates

*** [redacted] Our ref: [redacted] Date: [redacted] August , [redacted] Dear [redacted] , Thank you for your correspondence regarding the concerns for [redacted] *** Having reviewed his concerns, Iregret to read that on arrival at his final destination, Cohin Airport, and can imagine how unsettlingthis wasReportsindicate that a Property Irregularity Report was created on arrival, by our Baggage servicesteam and tracing messages were sent to the respective stationsI doapologise for the delay, however reports reflect that his bag was delivered tothe guest within a few daysFrom our guests correspondence, I note thathe has been liaising with our Baggage Claims Department under case [redacted] , whoare currently investigating and reviewing his concerns and will respond tohim directlyThank you for writing and for this opportunity to clarify theconcerns Sincerely, Genevieve A [redacted] Guest RelationsEtihad AirwaysEtihad Airways [redacted] [redacted] The National Airline of the United Arab Emirates

Revdex.com Ref: [redacted] Our ref: [redacted] Date: [redacted] September ,Via electronic mail to Revdex.com at [redacted] Dear on duty, Further to your concerns for [redacted] , I understand that theManager Baggage Claims has been liaising directly with the guest under case [redacted] Additionally, once again we have forwarded the concerns to the concernedManager , who will review accordingly Sincerely, [redacted] [redacted] Guest RelationsEtihad Airways [redacted] The National Airline of the United Arab Emirates

Your reference: [redacted] Our ref: [redacted] February Via electronic mail to Revdex.com at [redacted] Dear [redacted] ***, Thank you for your correspondence regarding the concerns for [redacted] ***We have investigated the issues identified and are now in a position to respond accordinglyOur review of the case confirmed [redacted] was a no show for the [redacted] on [redacted] October With regards to his ticket issue, [redacted] would have to contact his travel agent as his travel gent issued his ticketWe thank you for the opportunity to review the concerns for Michael ChouSincerely, [redacted] Etihad Guest Relations

[redacted] Your reference: [redacted] Our ref: [redacted] September Via electronic mail to Revdex.com at [redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted] We have investigated the issues identified and are now in a position to respond accordingly We understand that [redacted] ’s concerns are with his baggage; that his laptop was missing from his baggage on arrival into CairoWe will review Mr Bashkon’s case, however we require a copy of the receipt of the missing item for our reviewWe thank you for the opportunity to review the concerns for [redacted] Sincerely, GadiL [redacted] Guest Relations Officer

[redacted] To whom it may concern, We have fully reviewed the case, and we have responded to all the concerns raised by [redacted] We have also discussed the case with our Legal Advisory team, and they agree with our findings and conclusionAs such, we reiterate our suggestion to contact American Airlines and respectfully consider this matter closed Sincerely, Mohamed K [redacted] Guest Relations Officer [redacted] ***Muneera Development Area [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: well I checked my bank again and I have attached the bank statement for my account which I gave to themthere is no such deposit of 100,pkr in december or corresponding months, it is very dissapointing to see that airline giving out statements In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I actually disagree with the response provided and I have attached the latest email I got after a month and only after filing a complaint with you for your reviewI have provided all the info they has asked and waiting for their responseThere is nothing pending from my side In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted] .Sincerely, [redacted] ***

My son was struggling with both Math and Chemistry We decided to give MathPro a tryWe have been very happy with our tutor - she has been able to assist in both subjects! On the administrative side, everything has been very well organizedI particularly appreciate the electronic check in and the regular progress reportsI would highly recommend MathPro

[redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted] *** We are sorry that [redacted] remains unhappy with our responses, however our position remains unchanged Sincerely, GadiL [redacted] Etihad Guest Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Etihad Airways emailed me about this case I responded back to their emails and I'm yet to hear from them regarding compensation for the stolen items Thus, unfortunately, this case is still not resolved Thanks, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Etihad Airways has sent me a standard template answerClearly they did not read the initial complaint because I CLEARLY stated my questions to thenTheir "one size fits all" standard answer is not acceptable, and I refuse to let this resolve in this mannerEtihad Airways has treated their customers unfairly, and they need to own up to their actions Sincerely, [redacted]