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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am sorry but I am not able to accept Etihad's response to this issue I am extremely surprised at their response to resolve a situation that was entirely their fault with overbooked flights I have fairly tried to explain my position where I am not able to use their coupons or the miles Please publish this case to your portal for other consumers to learn from it I will pursue outside legal options with Etihad Appreciate your help Best
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com reference *** Our reference: *** Date ** May To whom it may concern, Thank you for your correspondence regarding the concerns for ** *** ***I have reviewed the concerns described and would like to take this opportunity to advice that the changes to
mileage program were communicated to all our Guests in the monthly newsletterThe information was disseminated well in advance in order to enable all our Guests to redeem their unused miles before its expiry dateAs such and as per the Terms & Conditions of the Etihad frequent flyer programme, we are unable to comply with ** *** request to reinstate the expired miles for the Etihad Guest Number ***We thank you for the opportunity to review the concernsSincerely, Mohamed K*** Guest Relations Officer *** ***
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*** *** *** ** *** ** *** Dear *** ***, Thank you for your correspondence regarding the concerns for *** ***We have investigated the issues identified and are now in a position to respond
accordingly Our guests free baggage allowance for checked and hand baggage are shown on their flight confirmationDepending on where their journey begins and ends, the free baggage allowance is based on the weight of their baggage or the number of pieces they are carryingGuests travelling in Economy Classmay carry one bag weighing up to kilos with dimensions cm (x x 21)Please visit our website for detailed information on *** *** and *** *** Accommodating our guests’ hand baggage can be difficult, especially on busy flights, so we frequently asks guests to weigh their bags or place them in the “sizer” located at cheor the gateThe sizers enable us to avoid confusion about hand baggage measurementsWe use a scale or gauge to check the weight and size of hand baggageGuests whose bags are too large or too heavy may choose to repack their bags, check their bags, or pay the applicable feeWe thank you for the opportunity to review the concerns for *** ***Sincerely, GadiL*** Etihad Guest Relations

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*** *** *** Thank you for your correspondence regarding the concerns of *** *** *** We have investigated the issues identified and are now in a position to
respond accordingly I understand that ** *** baggage was damaged on arrivalI understand that ** *** has since been in contact with our Baggage Claims Department and has accepted the USDthat was offered to her We thank you for the opportunity to review the concerns of *** *** *** Sincerely, GadiL*** Etihad Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your service, I am sure that the company would not have refunded me the money if I had not contacted you
Sincerely,
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*** *** *** ** *** ** *** To whom it may concern, Thank you for your correspondence regarding the concerns for ** ***
*** I have reviewed the concerns described and our investigation reveals that the Etihad Guest Miles for the flights flown under reservation reference *** was successfully credited to the only current member *** *** *** via the Etihad account number *** That said, I would also like to take this opportunity to advise that ** Shah children are not enrolled in the Etihad Guest frequent flyerprogram and in order to earn the miles flown, they we need log onto *** toenrollOnce they have done this, they may email *** to credit the miles to their accounts We thank you for the opportunity to review the concerns Sincerely, *** *** Guest Relations Officer *** ***
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*** *** *** Thank you for your correspondence regarding the further concerns of ** *** *** *** I understand that ** *** concerns are with the payment
of PKR100,as compensation we offered to him for his missing baggageOur records indicate that this payment was already made to ** *** bank account that he provided to us in December of We thank you for the opportunity to review the concerns of ** *** *** Sincerely, GadiL*** Etihad Guest Relations

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*** *** *** Thank you for your correspondence regarding the concerns for *** * *** We have investigated the issues identified and are now in a position to respond
accordingly I understand that * *** has concerns with the excess baggage amount that he was charged at Chicago AirportPlease allow me to explain that our guests free baggage allowances for checked and hand baggage are shown on their flight confirmationDepending on where their journey begins and ends, the free baggage allowance is based on the weight of their baggage or the number of pieces they are carryingGuests travelling in Economy Classmay carry one bag weighing up to kilos with dimensions cm (x x 21)Please visit our website for detailed information on baggage allowances and excess baggage Accommodating our guests’ hand baggage can be difficult, especially on busy flights, so we frequently asks guests to weigh their bags or place them in the “sizer” located at cheor the gateThe sizers enable us to avoid confusion about hand baggage measurementsWe use a scale or gauge to check the weight and size of hand baggageGuests whose bags are too large or too heavy may choose to repack their bags, check their bags, or pay the applicable feeWe thank you for the opportunity to review the concerns for *** * ***Sincerely, GadiL*** Etihad Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Your reference: [redacted] Our ref: [redacted] April 2017 Via electronic mail to Revdex.com at [redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted].   We have noted [redacted]’s further comments, however our position remains unchanged.   Sincerely,     Gadija L[redacted] Etihad Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint is not about the airline luggage policy. It is about the unacceptable request regarding cabin approved carry-on luggage on a connecting flight. The whole trip- two flights- was purchased as one ticket. Partner airlines communicate their luggage policy as passengers cannot be expected to make accommodations mid trip. If our carry-on luggage did not comply with Etihad airlines luggage policy, this should have been communicated to us when checking in for our first flight. American airlines, the partner airline, approved our carry-on luggage for the cabin and we had no problems boarding the first plane. In case of a full flight, Etihad airlines should have checked our cabin approved carry-on luggage at not cost. Please note that this was a return trip and that we had left Abou Dhabi for the states with the same carry-ons and had no problem boarding the Etihad plane then. I was charged $300 to check in one carry-on and had to throw away another perfectly new one, which I will have to pay to replace. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was told by CBP they will not be seizing the bags but just the restricted items which is rice in this case. The other items are pickles and spices which are not perishables and can be stored for few months. How can my bags be perishable? I paid nearly $225 for each of the suitcases.I need you to prove that the bags were seized by CBP and show me the evidence. How do I know it was not lost by your personnel like the other bag?
   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Airlines have rejected the requested for reimbursing the expenses.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Your reference: [redacted] Our ref: [redacted] February 2016 Via electronic mail to Revdex.com at [redacted]  Dear [redacted], Thank you for your correspondence regarding the concerns for [redacted]. We have investigated the issues identified and are now in a position to respond...

accordingly. Our review of the case confirmed [redacted] was a no show for the [redacted] on ** October 2015. With regards to his ticket issue, [redacted] would have to contact his travel agent as his travel gent issued his ticket. We thank you for the opportunity to review the concerns for Michael Chou. Sincerely, [redacted] Etihad Guest Relations

[redacted]
To whom it may concern,Thank you for your correspondence regarding the concerns for [redacted]. I have reviewed the concerns described and our investigation reveals that the baggage claim...

reference [redacted] was finalize and accept by the guest with a final settlement amount of USD 189.89.Please find enclosed a copy of the release and indemnity forum signed by [redacted], on the [redacted] of October 2015.We thank you for the opportunity to review the concerns.Sincerely,Mohamed K[redacted] Guest Relations OfficerEtihad Airways[redacted]Fax: + [redacted]The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response does not address the fact that (1) I did not attempt to travel and canceled my ticket before my flight as I was denied my visa to India based on racial discrimination, and more importantly (2) Etihad promised me over the phone that they would reimburse me for my ticket, then refused to do so. Finally (3) I have already communicated with the booking company I booked through and they informed me that Etihad is the ultimate decider of this issue and not the booking company. I demand to be reimbursed my ticket fair as promised. I am absolutely disgusted with Etihad's dishonesty and poor customer service. They have robbed me of nearly $500.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]   Thank you for your correspondence regarding the concerns for [redacted].   I have reviewed the concerns described and our investigation reveals that...

the case was handled and addressed by both Etihad Airways and Jet Airways. In accordance with our codeshare flight alliance policies and regulations, the operating carrier takes full responsibility for the passenger claim.   As Jet Airways was the initial operating carrier from Delhi to Abu Dhabi flight [redacted] on the ** March 2016, they would be in the best position to address the concerns you have raised.   In recognition of her value to Etihad and as a measure of goodwill, Ms Love was offered 20,000 Etihad Guest Miles via the case under reference [redacted]. I note that she was also offered 3,000 Jet Privilege Miles by Jet Airways. Miles.   The Etihad Guest miles can be utilised towards future Etihad flights and/or any of the 6000+ rewards available on the Etihad Guest Reward Shop [redacted].   Guests may also choose to convert their miles to points or virtual credit with Points Pay which can be used anywhere that accepts [redacted] card, both online and in stores; over 30 million different options. This is available exclusively to Etihad Guests and can be accessed via the website at [redacted]   We thank you for the opportunity to review the concerns.   Sincerely, Mohamed K[redacted] Guest Relations Officer [redacted]
[redacted]
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[redacted] Email:  [redacted] The National Airline of the United Arab Emirates

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[redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted]. We have investigated the issues identified and are now in a position to...

respond accordingly.   [redacted]’s  concerns are with his damaged baggage on arrival into Dallas. We have informed [redacted], under the case reference [redacted],  that all baggage claims are to be registered immediately upon arrival and required to obtain a Damage Baggage Report. Furthermore, there is a time frame on reporting such damage.   In accordance to Article 16 (Time Limitation on Claims and Actions) and Article 16.1 (Notice of Claims) of our General Conditions of Carriage; which stipulates the following;   ARTICLE 16: TIME LIMITATION ON CLAIMS AND ACTIONS 16.1 NOTICE OF CLAIMS Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.   If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us forthwith after you discover the Damage, and at the latest, within seven (7) Days of receipt of the Checked Baggage or in the case of lost baggage within seven (7) days of the date the Checked Baggage should have arrived. Every such notification must be made in writing.   Reading the history of [redacted]’s  reservation, his date of arrival was * February 2017 and his  initial email was sent on * March 2017.   In view of the above, we have already informed [redacted] that we will not be in a position to consider his claim at the time. We thank you for the opportunity to review the concerns for [redacted]. Sincerely,     Gadija L[redacted] Etihad Guest Relations

Your reference: [redacted] Our ref: [redacted] October 2016 Via electronic mail to Revdex.com at [redacted] Dear [redacted], Thank you for your correspondence regarding the concerns of [redacted] We are that [redacted] is not apply with our response. With regards to the vouchers; are valid for one year from the date it was issued, and cannot be extended. The vouchers can only be used for  Etihad operated flights. As previously mentioned, they can use the Voucher when booking travel, at anEtihad Sales Officenearest to them presenting the Voucher number. Sincerely,     Gadija L[redacted] Etihad Guest Relations

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[redacted] To whom it may concern, Thank you for your letter to the U.S. Department of Transportation (DOT), which has been referred to Etihad Airways.  A copy of this response will also be sent to DOT.I have reviewed the concerns described and I would like to take this opportunity to advise that guests with American Airlines Redemption tickets on Etihad Airways operated flights are no longer eligible for complimentary chauffeur service, for flights on or after ** August 2016.That said and as [redacted] new travelling date no longer falls within the coverage period; we are unable to comply with the request for a complimentary chauffeur and would suggest that [redacted] contact American Airlines to assist him with his concerns. We thank you for the opportunity to review the concerns. Sincerely,Mohamed K[redacted]Guest Relations OfficerEtihad AirwaysEtihad Airways Centre (plot 43)-2nd FloorMuneera Development Area[redacted]
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[redacted] The National Airline of the United Arab Emirates