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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As mentioned, I was compelled to take a flight to New York instead of Washington DC as Etihad Airways had not made any arrangements for my stay in Abu Dhabi which includes hotel accommodation. I had been made stand in the lounge for 16 hours without any facilities provided. I reject the explanation given by Etihad Airways.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
this is very inconnvicenct for me and very unporfessional becasue I never recvd any email or mail at my house stating that they are changeing thier policy and that how they will loose thier customer but they could have given me a one time credit to me to make their customer happy and they are very expensive on thier fares line
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thanks for the response,Just to inform you that we are four people traveled and all the baggage have been delayed., Below are the itenary details1.[redacted]2.[redacted]RESERVATION CODE [redacted]  [redacted] For 2 tickets and 1 Reservation  has  First 3 passengers in the above list and the 2nd reservation has the last person - My momMy Baggage File Reference Number - [redacted] ; [redacted].Also, Our luggage arrived on  [redacted] in Seattle ;So requesting you please look in to the compensation properly  - 4 Passengers and 3 days baggage got delayed - 120 * 4 = 480$Thanks Again[redacted]
[redacted] 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

it does not address what Etihad representatives told me about my ticket.  Etihad had previously assured me on the phone that my open ticket would be valid for a year from the date of the "RETURN".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com Ref: [redacted]Our ref: [redacted]Date: ** August ,2015 Via electronic mail to Revdex.com at [redacted] Dear [redacted], Thank you for your correspondence regarding the concerns for [redacted]
[redacted] Having reviewed your concerns, Iregret to read that on...

arrival at his final destination, his checkedbags had not arrived in the same condition as checked in. I can imagine how unsettling this was for ourguest.  On investigation, I understand that he has been liaising with ourBaggage Claims Department under case [redacted], who investigating and reviewing his concerns and  haveresponded to him on the same. Thank you for writing and for this opportunity to clarify theconcerns Sincerely, 
[redacted]    Guest RelationsEtihad AirwaysEtihad Airways Centre ([redacted]Muneera Development AreaAl Raha East - Shati Al RahaAbu Dhabi - United Arab Emirates [redacted]The National Airline of the United Arab Emirates

Your reference: [redacted] Our ref: [redacted] September 2016 Via electronic mail to Revdex.com at [redacted] Dear [redacted], Thank you for your correspondence regarding the concerns of [redacted] We have investigated the issues identified and are now in a position to respond accordingly....

I understand that [redacted] and his family were affected by the overbooking of their flight to Los Angeles. This affected their ongoing flights and the overbooking meant they were not able to travel as you had planned. [redacted] and his family each received travel vouchers (USD300 for the adults and USD150 for the kids) ; these vouchers are non-cashable however it is valid for one year from the date it was issued. They can use the Voucher when booking travel, at anEtihad Sales Officenearest to them presenting the Voucher number. We also offered [redacted] 10,000 Etihad Guest miles as a gesture of goodwill, when he wrote to us under the reference number 470453. We thank you for the opportunity to review the concerns for [redacted] Sincerely,     [redacted] Etihad Guest Relations

[redacted]Our ref: [redacted]Date: ** August ,2015 [redacted] Dear [redacted], Thank you for your correspondence regarding the concerns for [redacted] Having reviewed his concerns, Iregret to read that on arrival at his...

final destination, Cohin Airport, and can imagine how unsettlingthis was. Reportsindicate that a Property Irregularity Report was created on arrival, by our Baggage servicesteam and tracing messages were sent to the respective stations. I doapologise for the delay, however reports reflect that his bag was delivered tothe guest within a few days. From our guests correspondence, I note thathe has been liaising with our Baggage Claims Department under case [redacted], whoare currently investigating and reviewing his concerns and will respond tohim  directly. Thank you for writing and for this opportunity to clarify theconcerns Sincerely, Genevieve A[redacted]    Guest RelationsEtihad AirwaysEtihad Airways [redacted]The National Airline of the United Arab Emirates

Revdex.com Ref: [redacted]Our ref:[redacted]Date: ** September ,2015 Via electronic mail to Revdex.com at [redacted] Dear Sir/ Madam, Thank you for your correspondence regarding the concerns for [redacted]
[redacted]. Having reviewed your concerns, Iregret to read that on arrival at...

his final destination, his checkedbags had not arrive in the same condition as it had been checked in. I can imagine how unsettling this was forour guest.  On investigation, I understand that he has been liaising with ourBaggage Claims Department under case [redacted],who have received the claim, which is currently beinginvestigated, reviewed and will be responded to. Thank you for writing. Sincerely, Genevieve A[redacted]    Guest RelationsEtihad AirwaysEtihad Airways [redacted]Muneera Development Area[redacted]Abu Dhabi - United Arab Emirates [redacted]The National Airline of the United Arab Emirates

[redacted]  To whom it may concern,  We have fully reviewed the case, and we have responded to all the concerns raised by [redacted]. We have also discussed the case with our Legal Advisory team, and they agree with our findings and conclusion. As such, we reiterate our suggestion to contact American Airlines and respectfully consider this matter closed.  Sincerely, Mohamed K[redacted] Guest Relations Officer[redacted]Muneera Development Area[redacted]

Dear Guest, According to our finance department the deposit has been made. Kindly check with your bank.
[redacted]
[redacted]
[redacted]
[redacted]
Our apologies but as we explained before all the contents were disposed  by CBP since they were perishable and we have limited liability including the bag that the items were in.  Thanks, John I[redacted] Baggage Services JFK Etihad Airways [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Etihad Airways has sent me a standard template answer. Clearly they did not read the initial complaint because I CLEARLY stated my questions to then. Their "one size fits all" standard answer is not acceptable, and I refuse to let this resolve in this manner. Etihad Airways has treated their customers unfairly, and they need to own up to their actions. 
 
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]To whom it may concern,Thank you for your e-mail regarding the concerns for [redacted].Our investigation reveals that our Baggage Team are in contact with [redacted] directly and they are waiting...

for her response to resolve the claim reference [redacted].We thank you for the opportunity to review the concerns.Sincerely,Mohamed K[redacted] Guest Relations OfficerEtihad Airways[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com Reference [redacted] Our Reference: [redacted] Date: [redacted] Via electronic mail to Revdex.com at [redacted] Dear Mr Sarmiento, Thank you for your correspondence regarding the concerns for [redacted]. I have reviewed the concerns described and our investigation reveals...

that our Baggage Team in Hyderabad are in contact with [redacted] directly. That said, we have also asked our San Franciscoteam to contact and request the relevant documents to enable them to resolve the claim under reference [redacted]. We thank you for the opportunity to review the concerns. Sincerely, Mohamed K[redacted] Guest Relations Officer [redacted]

Revdex.com Ref: [redacted]Our ref: [redacted]Date: [redacted] Viaelectronic mail to Revdex.com at [redacted] Dear Sir/ Madam, Thankyou for your correspondence regarding the concerns for [redacted],. Having reviewed his concerns, I note that you booked through atravel agent...

to journey with us, under reference [redacted] and ticket number,[redacted]. At a later date he decided to cancel this booking and as an exception, a full refund of this non refundable ticket wasoffered. I understand that he has been liaising with his travel agent and areyet to received the same.   On investigation, I would like to clarify that and the refundprocess was initiated by his travel agent on the **April,2015 for ticket [redacted]Etihad completed the process on [redacted] May,2015 for theamount USD$527.20. For further clarification, please liaise with his travelagent. Thank you for writing and I hope the above clarifies yourconcerns. Sincerely, [redacted]    [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I clearly expressed my concern before closing this complaint, please keep it open until I get my money. I haven't received the payment or any correspondence from business as promised in August [redacted] reply from business.   -- Best Regards [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] 
[redacted]
[redacted]
[redacted]To whom it may concern,Thank you for your correspondence regarding the concerns for [redacted].  Our Baggage claim department has advised that the bags were delivered on the [redacted] March 2015, and the Mishandled Baggage Report reference [redacted] which is associated with the booking reference [redacted], reflects three guests.That said, we are unable to comply with the guest request for additional financial compensation and our offered of USD$40.00 per person per day in the total amount of USD 120.00, remains unchanged should the guest wish to avail. We thank you for the opportunity to review the concerns. Sincerely, [redacted] Guest Relations Officer Etihad Airways[redacted]Fax: + [redacted]Etihad.comThe National Airline of the United Arab Emirates