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Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID ***.Sincerely,*** ***

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*** ** *** ***To whom it may concern, Thank you for your email regarding the concerns for ** *** ***.I have reviewed the concerns described and our investigation reveals that all lavatories on flight *** from Abu Dhabi
International Airport to Jaipur, on ** October were operational with both hot and cold water options.I also noted the comments with regards to the drinking water service and our report reflects that a satisfactory amount of water was carried and serviced on board the hours and minute flight and that no other similar complaints received to date from other guests’.That said, I would also like to take this opportunity to advise that the baby stroller was checkalong with other bags at New York International Airport and was tagged for collection at her final destination, Jaipur.We thank you for the opportunity to review the concerns. Sincerely,Mohamed K***Guest Relations OfficerEtihad Airways

Your reference: *** Our ref: *** ** February Via electronic mail to Revdex.com at *** To whom it may concern, Thank you for your correspondence regarding the concerns of *** ***We have investigated the issues identified and are now in a position to respond
accordingly ** ***'s concerns are with the service charges of USDas Global Service Fees that was charged to him for the cancellation of his ticketIt has been previously communicated to ** *** that Global Service Fees (GSF), is a mandatory charge applicable when changes or refunds are requested.This information is available on our website and can be viewed by visiting the following link*** We thank you for the opportunity to review the concerns for *** ***Sincerely, GadiL*** Etihad Guest Relations

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID ***.Sincerely,*** ***

Your reference: *** Our ref: *** ** September Via electronic mail to Revdex.com at ***g To whom it may concern, Thank you for your correspondence regarding the concerns of *** ***We have investigated the issues identified and are now in a position to
respond accordingly I understand that ** *** concerns are with being offloaded for his flight to Chicago Our records indicate that ** *** reported late at the gate and was therefore offloadedWe thank you for the opportunity to review the concerns for *** ***Sincerely, GadiL*** Etihad Guest Relations

Revdex.com reference:*** *** *** ***
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*** *** *** ** *** ** *** To whom it may concern, Thank you for your correspondence regarding the concerns of *** ***We have investigated the issues identified and are now in a position to respond
accordinglyWe reviewed ** ***’s booking; the specific rules for the ticket he purchased indicates that we do not provide refunds for the circumstances he had describedWe informed him that the fare rules and charges on his ticket would still apply for any changes he required to make, in this instanceFor this reason, we informed the guest that we could not give him a refund for his ticket, extend his ticket or credit for a future flightFurthermore, ** ***’s ticket was valid for one year from the date of issuance (** January 2016) to commence his travel, which required him to rebook and travel the outbound journey before the ** January This was also informed to the guestWe thank you for the opportunity to review the concerns for Jignesh ShahSincerely, GadiL*** Etihad Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Etihad is advising me to contact American Airlines, which, as I stated before, I have already done The action that is the subject of this complaint is something that was implemented entirely by Etihad and over which American Airlines has no control
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** *** ** *** ** *** Dear ** ***, Thank you for your response on behalf of *** *** *** *** and family. Having reviewed the guestconcerns, I would like to clarify that Best Price Promise Claim, Reference ID:*** was reviewed in conjunction with booking ref ***, (tickets ***/ *** ***/ ***. As our guest had two bookings to travel withus ( *** and *** ), I had incorrectly referred to the other booking in my previous emailI do apologise for anymisunderstanding caused. That said, our investigation remains unchanged and I hope theywill accept our explanation of the sameAdditionally, I note that our guestshave travelled under ***and the tickets under *** have already been refunded. Thank youfor writing. Sincerely, *** *** Guest RelationsEtihad Airways ***The National Airline of the United Arab Emirates

Your reference: *** Our ref: *** ** October Via electronic mail to Revdex.com at *** To whom it may concern, Thank you for your correspondence regarding the concerns of *** * ***We have noted the guest’s further comments; however, our position remains un changedSincerely, *** *** Etihad Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The answer you have provided is very standard answer and not specific to my case.As I have mentioned earlier:1) My Cabin Baggage is as per the standard size and weightThis was confirmed by Abudhabi Travel Desk.2) Abudhabi Travel desk has confirmed that Laptop bag is a separate cabin bag allowance which passenger can carry apart from standard cabin baggageLaptop bag allowance shouldn't exceed the size and weight defined for cabin baggage. In these both cases, I was not allowed and I had to throw my stuff on the airport and they haven't allowed separate laptop bagIsn't it your policy to allow separate laptop bag?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It's a small amount of just 30$ but you can see the time and effort I am spending on thisI am a gold card member of Etihad which means I have flown thousands of flights so I am not new to this airlineEtihad is deliberatly trying to hide the matter by giving diverting statementsMy question is simple "When I am booking a flight, there is a place where it shows penality for cancellation or refundWhy the processing fee is not visible at that place when any customer is booking flightDuring booking the flight, it only showed me "zero" charges for refund becasue I bought high class ticketWhen I got the refund they deducted processing charges and sent me a link to readSo basically, they are showing customers something else and then the real information is on another linkHow the heck a customer can read the whole website just to make sure that somewhere on their website they have some hidden charges reffered? This is the way they must be making millions and that's why I have brought this topic on the radar.I am still not satisfied.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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** *** *** Dear *** ***, Thank you for your correspondence regarding the concerns for *** ***. We have investigated the issues identified and are now in a position to respond accordingly. Our review of the case
confirmed ** ***’s journey was disrupted by American Airlines and they rerouted him. We have confirmed that ** *** had not used his purchased upgrade for his flight from Abu Dhabi to Hyderbad and have therefore arranged for the same to be refundedThis process may take up to days We thank you for the opportunity to review the concerns for *** *** Sincerely, GadiL*** Etihad Guest Relations

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If baggage policies are strict, the crew at checounter must be advised to weigh and check size of all baggageThat is the first time we interact with the airline and the best place to call out any irregularitiesPassengers have the opportunity to re-pack, distribute weight or return some of the items to people who have come to see off the passengerIn my case, I had opportunity to do both - distribute weight and if required hand over some stuff to my colleaguesThey would have returned items in store in US and I would have got full refundYour crew did not mention anything there and hence I proceeded with the carbaggageNo airline checks weight of carat the gateI have been flying international for over years nowThere are also no weighing scales available at the gateI was able to carry my carbaggage across the airport, through security and lifted it multiple times to get it over stairs and x-ray machinesIt was not over-weight or oversizeYour crew at their discretion declared it over weight by just manually lifting it without any measurementThere were three other passengers in similar situation which leads me to believe that either the crew was not paying attention during cheor this was done deliberatelyThe baggage checharges are exorbitantI have paid to chemy bags at other international flights previously - one of them was US based carrier which is supposed to be costlyNever have I come across such exorbitant chargesI have discussed this with my colleagues too who have significant international travel experience and they all agreed that this is the highest t hey have seen so far - especially to chea carbag. I think I have noted down all my concerns in sufficient amount of details so far.Asking for baggage fee at the gate is unfairIt is throwing the passenger under bus because of having very limited options and thus more often than not ending up paying the feeSorry for the language but if you had all your Christmas gifts in carwhich needed to be thrown away then you may understandI flew in for Christmas by already paying high ticket priceOn top of that I paid exorbitant baggage feesStill I was empty handed on Christmas and kids had to wait for Christmas to pass before receiving their giftsI have no doubt in my mind about my grievance and I will be approaching all possible avenues until a satisfactory settlement is agreed uponPlease feel free to involve senior management in loop if you think that will help us resolve this sooner
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Your reference: *** Our ref: *** ** July Via electronic mail to Revdex.com at *** Dear *** ***, Thank you for your correspondence regarding the concerns for Anany MainiWe have investigated the issues identified and are now in a position to respond accordingly I understand that ** *** has concerns with the excess baggage amount that he was charged at Chicago AirportPlease allow me to explain that our guests free baggage allowances for checked and hand baggage are shown on their flight confirmationDepending on where their journey begins and ends, the free baggage allowance is based on the weight of their baggage or the number of pieces they are carryingGuests travelling in Economy Classmay carry one bag weighing up to kilos with dimensions cm (x x 21)Please visit our website for detailed information on baggage allowances and excess baggage Accommodating our guests’ hand baggage can be difficult, especially on busy flights, so we frequently asks guests to weigh their bags or place them in the “sizer” located at cheor the gateThe sizers enable us to avoid confusion about hand baggage measurementsWe use a scale or gauge to check the weight and size of hand baggageGuests whose bags are too large or too heavy may choose to repack their bags, check their bags, or pay the applicable feeWe thank you for the opportunity to review the concerns for Anany MainiSincerely, GadiL*** Etihad Guest Relations

Your reference: *** *** *** ***
** *** *** Via electronic mail to Revdex.com at *** Dear *** **, Thank you for your correspondence regarding the concerns of *** * ***. We have investigated the issues identified and are now in a position to respond
accordingly. I understand that ** *** are concerns are with obtaining a visa to enter the United Arab Emirates. Our “Disclaimer” on our website clearly states that “Guests desirous of being sponsored for a visa by Etihad Airways should be holing a valid ticket issued b Etihad Airways and booked to travel on Etihad Airways”Though ** *** is booked to travel on Etihad Airways, he has mentioned that he’s ticket was issued by American AirlinesMore information may be obtained on our website on the following link; *** We thank you for the opportunity to review the concerns of *** * *** Sincerely, GadiL*** Etihad Guest Relations

Revdex.com Reference *** Our Reference: *** Date: ** February Via electronic mail to Revdex.com at *** To whom it may concern, Thank you for your correspondence regarding the concerns for ** *** * *** ***I have reviewed the concerns described and I would like
to take this opportunity to advise that winter storm Jonas caused significant disruption to flights in and out of the North-eastern Seaboard of the United States, on the ** January As such, an operational decision was taken to rebook ** *** from his original flight *** and to accommodate him to the following flight to Washington, on the ** January Subsequently and voluntarily, ** *** decided to contact our Global Contact Center to redirect his final flight destination from Washington to New York, on the ** JanuaryBased on the knowledge and acceptance of the transportation responsibility at the time of the amendment to the booking under reference ***, we are unable to comply with ** *** request to reimburse the additional expenses incurred to transport himself to Washington from New YorkWe thank you for the opportunity to review the concernsSincerely, Mohamed K*** Guest Relations Officer Etihad Airways *** *** *** *** *** *
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*** *** *** ** *** ** ***To whom it may concern,Thank you for your correspondence regarding the concerns of *** *** ***.I understand that ** ***’sconcerns are with his ticket that he booked
with usOur records indicate that ** *** contacted our contact centre to rebook his return journey to the US and when he was informed of the prices of the changes to both JFK and RDU, he chose to make his booking only up to JFK.We thank you for the opportunity to review the concerns for *** *** ***.Sincerely, GadiL*** Etihad Guest Relations

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*** *** *** ** *** ** *** To whom it may concern,Thank you for your correspondence regarding the concerns of *** ***. We have investigated the issues identified and are now in a position to respond accordingly Our records indicate that ** *** is already in contact with our Baggage Claims department and has agreed to the settlement offerWe have requested that ** *** resend the receipts they have provided as they were unclearWe trust that the matter will be resolved shortlyWe thank you for the opportunity to review the concerns for *** *** Sincerely, GadiL*** Etihad Guest Relations

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*** *** *** ** *** ** *** To whom it may concern, Thank you for your correspondence regarding the concerns of *** * *** I understand that ** ***’s concerns are with the refund of his
wife’s ticket due to the suspension of our flight to DohaOur records indicate that ** ***’s travel agent was already informed by our contact center that they should process the refund as they issued the ticket** *** should therefore contact his travel agent for further assistance with the matterWe thank you for the opportunity to review the concerns for *** * ***Sincerely, GadiL*** Etihad Guest Relations