MathPro Learning Centre

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I actually disagree with the response provided and I have attached the latest email I got after a month and only after filing a complaint with you for your review. I have provided all the info they has asked and waiting for their response. There is nothing pending from my side.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted], Thank you for your correspondence regarding the concerns for [redacted]. We have investigated the issues identified and are now in a position to...

respond accordingly.   I understand that [redacted]’s concerns were with the Etihad Guest bonus miles promotion. Our records indicate that the miles have now been added to [redacted]’s Etihad Guest account. We thank you for the opportunity to review the concerns for [redacted]. Sincerely,     Gadija L[redacted] Etihad Guest Relations

[redacted]  ...

Your reference: [redacted] Our ref: [redacted] September 2017 Via electronic mail to Revdex.com at [redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted]. We have investigated the issues identified and are now in a position to respond accordingly.   We understand that [redacted]’s concerns are with his baggage; that his laptop was missing from his baggage on arrival into Cairo. We will review Mr Bashkon’s case, however we require a copy of the receipt of the missing item for our review. We thank you for the opportunity to review the concerns for [redacted]. Sincerely,     Gadija L[redacted]   Guest Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have instructed my husband to AGAIN scan and email to you. Why would we be pushing so hard if this was a false claim? This is! Please be advised that I am a hospital administrator and have already warned all my middle eastern and Indian colleagues throughout my hospital about your company. This is easily over 600people, and I am sure many of them will spread this to their friends and family. The way you practice business is fraudulent and irresponsible. The sooner you make good on your end, the sooner I can share that at the very least, you paid us a LITTLE BIT back for the emotional and mental distress you are causing us. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted]. I understand that [redacted] has concerns with the excess baggage amount that...

he was charged. Please allow me to explain that our guests free baggage allowances for checked and hand baggage are shown on their flight confirmation. Depending on where their journey begins and ends, the free baggage allowance is based on the weight of their baggage or the number of pieces they are carrying. Guests travelling in Economy Classmay carry one bag weighing up to 7 kilos with dimensions 115 cm (40 x 50 x 21). Please visit our website for detailed information on baggage allowances and excess baggage.   Accommodating our guests’ hand baggage can be difficult, especially on busy flights, so we frequently asks guests to weigh their bags or place them in the “sizer” located at check-in or the gate. The sizers enable us to avoid confusion about hand baggage measurements. We use a scale or gauge to check the weight and size of hand baggage. Guests whose bags are too large or too heavy may choose to repack their bags, check their bags, or pay the applicable fee. We thank you for the opportunity to review the concerns for [redacted]. Sincerely,   Gadija L[redacted]    Etihad Guest Relations

Revdex.com reference [redacted]DOT reference: [redacted]Our reference:  [redacted]Date ** March 2016         Via electronic mail to Revdex.com at [redacted] To whom it may concern, Thank you for your correspondence regarding the...

concerns for [redacted].  I have reviewed the concerns described and our investigation reveals that the case was handled and addressed accordingly on a number of occasions. That said, I would like to take this opportunity to advise that guests may carry one piece as cabin baggage with maximum dimensions of 115cm including the handles, pockets and wheels and not weighing more than 7kg.This is in keeping with the Federal Aviation Administration interline regulations. Full details of Etihad Airways policy on baggage permitted are available on our website; [redacted].  As such, and In light of the foregoing we draw this case to a conclusion and we thank you for the opportunity to review the concerns. Sincerely, [redacted] Guest Relations Officer Etihad Airways[redacted]The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that explanation provided  is satisfactory to me and as they requested,  I have provided the details  for the settlement. Waiting for the response.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]Via electronic mail to Revdex.com at [redacted]
To
whom it may concern,Thank you for your correspondence regarding the
concerns for [redacted]. I
have reviewed the concerns described and I would like to take...

this opportunity
to advise that Global Service Fees (GSF) is a mandatory service charge applicable
when changes or refunds are requested. This
information is available on our website and can be viewed by visiting the
following link; [redacted]We
thank you for the opportunity to review the concerns.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Etihad Airways regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Etihad's response simply restates what I clearly already knew ("I would like to take this opportunity toadvisethat guests with American...

Airlines Redemption tickets on Etihad Airways operated flights are no longer eligible for complimentary chauffeur service, for flights on or after ** August 2016").  
My problem -- and the basis for my complaint -- is the fact that this policy was implemented and applied retroactivey without any notice to consumers.  At the time it was announced, I had already booked future travel after August **, meaning Etihad simply took away a feature of something I had purchased.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com Ref: [redacted] Our ref: [redacted] & [redacted]Date: [redacted] July ,2015Via electronic mail to Revdex.com at [redacted]To whom it may concern,Thank you for your correspondence regarding the concerns for [redacted]  Our Baggage claim department...

has advised that a Mishandled Baggage Report was created upon their arrivalon the [redacted] March, reference [redacted], and the reports reflect that their bags were delivered on the [redacted]March 2015.I wish to offer Interim relief, this payment is made to assist our guests topurchase essential items such as toiletries. This payment is applicable per dayfor a maximum of three days only. For our guests travelling in Coral Economyclass, we offer USD$40.00 per person per day. Our offer of maximum interimrelief payment entitles [redacted] a total amount of USD$120.00.Alternatively, if he accrued any additional expenses, please provide copies of the receipts so we can review and arrange reimbursement to those which are applicable. That said, payment will be arranged by bank transfer. Please advise the required bank details as below; Beneficiary Bank Name:   Beneficiary Bank Address:  Name of Beneficiary:      Beneficiary Date of Birth:Beneficiary Place of Birth:Beneficiary Nationality:Beneficiary Passport Number:Complete Beneficiary Postal Address & Telephone Number: Beneficiary Account Number:Swift Code: Route Number:We thank you for the opportunity to review the concerns and we look forward to the response.Sincerely, [redacted] Guest Relations Officer Etihad Airways[redacted]Fax: + [redacted]Etihad.comThe National Airline of the United ArabEmirates

if Eithiad airways can provide list of my co passengers, I will be more than happy to reach out and gather evidence as everyone in the flight was distraught by lack of water and apathy of flight staff.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Etihad Airways emailed me about this case.  I responded back to their emails and I'm yet to hear from them regarding compensation for the stolen items.  Thus, unfortunately, this case is still not resolved.  
Thanks, 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]        
[redacted]...

[redacted] Dear[redacted],  Thank you for your letter to the New York Revdex.com (Revdex.com), which has been referred to Etihad. A copy of this response will also be sent to Revdex.com. I have reviewed the concerns described and would like to take this opportunity to respond accordingly.  Guests may carry one piece as cabin baggage with maximum dimensions of 115cm (40x50x21) including the handles, pockets and wheels and not weighing more than 7kg.This is in keeping with the Federal Aviation Administration interline regulations.   I hope you can appreciate that all guests have to abide with the baggage policy.   Full details of Etihad Airways policy on baggage permitted are available on our website; [redacted].  We thank you for the opportunity to review the concerns. Sincerely, Mohamed K[redacted] Guest Relations Officer Etihad Airways New Airport Road, Khalifa City A P.O. Box: 35566, Abu Dhabi, United Arab Emirates Fax:[redacted] Etihad.com The National Airline of the United Arab Emirates

[redacted]
[redacted]
[redacted]To whom it may concern, I have reviewed the concerns described and would like to take this opportunity to respond accordingly.Occasionally we have to make changes to our published schedules for operational reasons. The...

possibility that flight times and other factors. can change is highlighted on our website and in our email confirmation of bookings.It is our policy to keep these to a minimum so as to avoid disruption to our customers and also to notify all those passengers affected. That said, our investigation reveals that on the ** April, an email with the seat assignment and revised flight itinerary was sent to the guest via the email address [redacted].We thank you for the opportunity to review the concerns.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted]
The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There is a misunderstanding here.   The booking reference on which we travelled and for which we submitted the best price promise claim (with all the required proof like web address and screenshot within 1 hour of booking the ticket )was [redacted] (booked on Feb **). It was not a cancelled ticket. So none of the content in Etihad's email is valid. Please have Etihad re-evaluate the case.We did have a ticket under [redacted] (booked on Feb**) and cancelled it as stated by the responder here. But [redacted] is not what the best price promise claim was associated with. I'm attaching the itinerary for both [redacted] (Cancelled and not associated with best price promise claim) and [redacted](with which we submitted a best price promise claim within 1 hour of booking the ticket). I'd like to state again here that we booked the [redacted] ticket online for a higher price ONLY after a Etihad customer service agent assured us on the phone that the 3rd party website is indeed displaying a lower fare for the same itinerary and our best price promise claim would qualify for refund. My ticket ([redacted]) was booked on Fri, Feb **, 2015 at 3:52 PMThe best price promise claim (Ref # [redacted] ) was submitted Fri, Feb **, 2015 at 4:10 PM (with all required documentation).Please have Etihad review this case again.Thanks[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted] We have noted that [redacted]’s last carrier was Jet Blue; as such, he would...

have filled in a Property Irregularity Report (PIR) with them when he did not receive his baggage on arrival into Boston. We therefore request that [redacted] contact Jet Blue for further assistance. We thank you for the opportunity to review the concerns of [redacted] Sincerely,   Gadija L[redacted]    Etihad Guest Relations

Your reference: [redacted]Our ref: [redacted] September 2016Via electronic mail to Revdex.com at [redacted]To whom it may concern,Thank you for your correspondence regarding the concerns of  [redacted].We have investigated the issues identified and are now in a position to respond...

accordingly. I understand that [redacted] has concerns with the excess baggage amount that he was charged at Dallas Airport. Please allow me to explain that our guests free baggage allowances for checked and hand baggage are shown on their flight confirmation. Depending on where their journey begins and ends, the free baggage allowance is based on the weight of their baggage or the number of pieces they are carrying. Guests travelling in Economy Class may carry one bag weighing up to 7 kilos with dimensions 115 cm (40 x 50 x 21). Please visit our website for detailed information on baggage allowances and excess baggage.  Accommodating our guests’ hand baggage can be difficult, especially on busy flights, so we frequently asks guests to weigh their bags or place them in the “sizer” located at check-in or the gate. The sizers enable us to avoid confusion about hand baggage measurements. We use a scale or gauge to check the weight and size of hand baggage. Guests whose bags are too large or too heavy may choose to repack their bags, check their bags, or pay the applicable fee. We thank you for the opportunity to review the concerns for [redacted]. Sincerely, [redacted]

At this time, I have been contacted directly by Etihad Airways regarding complaint ID [redacted], however my complaint has NOT been resolved because:
We sent them the receipts they requested but now it has been over a week, but no response.
 
 
 
 
In order for the...

Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]