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Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted] .Sincerely, [redacted]

[redacted] Thank you for your correspondence regarding the concerns of [redacted] We have investigated the issues identified and are now in a position to respond accordinglyI understand that [redacted] baggage was damaged on arrivalI understand that our Baggage Claims Department has since contacted her requesting she provide additional documents to assist in assessing her claim We thank you for the opportunity to review the concerns of [redacted] Sincerely, [redacted] Etihad Guest Relations CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged informationIf you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copiesAny dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegalEtihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addressesEtihad Airways

[redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted] We have noted that [redacted] ’s last carrier was Jet Blue; as such, he would have filled in a Property Irregularity Report (PIR) with them when he did not receive his baggage on arrival into BostonWe therefore request that [redacted] contact Jet Blue for further assistanceWe thank you for the opportunity to review the concerns of [redacted] Sincerely, GadiL*** Etihad Guest Relations

[redacted] Thank you for your correspondence regarding the further concerns of [redacted] ***After further investigation, our finance department confirmed that the funds were not collected by [redacted] and thus was returned to EtihadWe will now be resubmitting the claim fro the same amountWe thank you for the opportunity to review the concerns of [redacted] Sincerely, GadiL [redacted] Etihad Guest Relations

RevDex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted] .Sincerely, [redacted] ***

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BBB Ref: [redacted] Our ref: [redacted] Date: [redacted] September ,2015 Via electronic mail to BBB at [redacted] Dear Sir/ Madam, Thank you for your correspondence regarding the concerns for [redacted] ***. Having reviewed your concerns, Iregret to read that on arrival at... his final destination, his checkedbags had not arrive in the same condition as it had been checked in. I can imagine how unsettling this was forour guest. On investigation, I understand that he has been liaising with ourBaggage Claims Department under case [redacted] ,who have received the claim, which is currently beinginvestigated, reviewed and will be responded to. Thank you for writing. Sincerely, Genevieve A [redacted] Guest RelationsEtihad AirwaysEtihad Airways [redacted] ***Muneera Development Area [redacted] ***Abu Dhabi - United Arab Emirates [redacted] The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the response from Etihad My only request to them is to consider the fact that both compensations (travel vouchers) and the miles do not add reflect value/compensation to me for pains that me and my family went through Please note I had a child with fever and Etihad station manager in HYD and in Abu Dhabi failed to understand our situation Let me help with why I am not able to accept your offer.The travel vouchers are only valid for year and my only option to take Etihad from the U.Sis when we travel to India which is typically every yrs Therefore, IF I even considered Etihad after this extremely difficult experience the vouchers would have expired when I have the first opportunity to use them
Similarly the miles in itself does not provide a free ticket which means I now have to accrue more miles by traveling Etihad and again my only opportunity is travel to India every couple of years so it will probably be several years before we can gain any benefit from those miles.My bigger issue with your offer is that we all know that vouchers (non-cashable and miles) do not cost the airline much anything and on top of that Etihad is looking for more of my business and making it look like they are compensating me for my pains I am sorry but an airline treated us poorly knowing very well the situation with my sick child and ignored our situation I am sure you as a consumer would feel my anxiety accepting your airline offer.I again confirm that this incident in now way was our fault We spent over hrs making this trip when it was suppose to be a hr trip Etihad Station Manager in HYD promised us that our flights are confirmed which turned out to be a statement and the station manager at Abu Dhabi failed to help I also lost $in tickets from LAX to Phoenix as I had to book the route twice due to changes in Etihad flights.To close this issue my request is that Etihad provides Cash for the same value as the vouchers, i.e$for each adult and $for each minor It is a small price but I want to make sure it drives a conversation on change within Etihad Customer Service department.Appreciate you listening to me.***
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*** ***

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I really appreciate your help in this matter! Otherwise Etihad would have simply ignored my claimIt's true, I have accepted USDand sent a signed form to EtihadIt's been days, no reply to my acceptance emailAlso not clear on when and how they are sending claim moneyPlease don't close it
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*** *** ***

The desired outcome is :-Airline should apologize for racial profiling at the Boarding gateAirline should apologize categorically for unfair trade practices and unethical practices as my cabin bags were checked at the Check in Counter for size and weight and were found to be in orderIt was
when my expecting wife and me reached the boarding gate that another staff objected to the size of the bagThe same bags were carried from India in the very airline and the very bags were even checked at the Check in Counter by their staffThen why didn't they stop the bags there? Airline pay $for the bags I had to leave at the Boarding GateAirline promises to change its policies in terms of extorting money at the Boarding GateThis way people will be comfortable to leave their stuff with their family or friends who come to see them off than spending $each bag to check them in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is no counter in the DFW airport to report to you.Do you think it is possible to carry bags and go and report to you official after hour flight with small kids.THINK LIKE A HUMAN NOT JUST ABIDING TO THE RULES.Infact I used a porter to load my luggage and there is no way to have a look at the broken bags.First you break the bags and put rules so that no one can claim for the damage.I was falling sick after coming and there is no way to open the bags and check.It is pretty clear from the week clause that you do not want to pay.I WOULD SUGGEST YOU TO PUT DAY/HOUR INSTEAD OF WEEK SO THAT YOU WILL NOT EVEN PAY ANYONE.IF YOU ARE RUNNING OUT OF BUSINESS AND NEED SOME MONEY FROM ME LET ME KNOW I CAN DONATE(DONATE,DONATE,DONATE,DONATE,DONATE,DONATE,DONATE,DONATE)MONEY TO YOU FROM MY HARD EARNED MONEY.PLEASE MODIFY THE WEEK CLAUSE for your monetary benefits.***I HAVE BEEN TRAVELLING SINCE YEARS I NEVER FACES BAG BREAKAGE.I NEVER HEARD OF THIS FROM ANY OF MY FRIENDS TOOYOU ARE THE REAREST OF THE REAR AIRLINES WHO CANNOT UNDERSTAND THE CUSTOMER GRIEVENCES.FELL FREE TO ASK ME MONEY IF YOU NEED, I CAN DONATE.I WILL LEAVE THE FEEDBACK ALL OVER AND IN SOCIAL MEDIA SO THAT THE WORLD KNOW ABOUT YOU.***
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*** ***

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*** *** *** ** *** ** *** Dear ** ***, Thank you for your correspondence regardingthe concerns for ** *** *** . Having reviewed her booking reference ***, I note
that they bookedthrough a travel agent to journey with us from Amman to Los Angeles and onwardswith American Airline to San Fransisco On investigation, I have now received the relevantreports from the respective departments and am in a position to address theconcerns.Reports indicate that our guests were last to report to check in counter and on arrivalat the check in counter at Amman Airport, their flight EYon **August,2014was fullAll airlines overbookflights to cover for the no show factor this is evaluated on a daily basis.Unfortunately, sometimes the majority of our guests arrive and denied boardingoccursIf we are unable to provide previously confirmed space on a flightoperated by us in the class in which you are booked and for which you have metall applicable chedeadlines, we provide denied boarding compensation toour guestsIn the event of denied boarding, we offer compensation and rerouteour guests on an alternative flight if possible or the next available EtihadflightOn this occasion, our guests were rebooked totravel on the following Etihad flight,EYand compensation of USD was offered and accepted by them Additionally, during the extended stay at the airport, Guests were offered to CIP lounge access. It was explained that the Denied Boardingvoucher is only redeemable on Etihad ServicesIt can be used for furthertransportation on Etihad Services, including flights and upgrades, payment ofany excess baggage and towards the cost of a future Etihad Holiday Package,however it cannot be exchanged for cashThe MCO, which is valid for oneyear from the date of issue, can be redeemed via a Travel Agent, Etihad AirwaysSales Office or the Airport Ticket OfficeMay we suggest you visit ourwebsite, *** to view the relevantDenied Boarding terms and conditions. Turning to their experience on the return journey, I regret to read that our guests were unableto utilize the Denied Boarding Compensation vouchers towards the excessbaggage, whilst travelling with American Airlines from San Francisco to Los Angelesand onwards with Etihad Reports received from our Etihad officeindicate that prior to your journey, *** *** contacted our office for clarificationon if he would be able to utilize the vouchertowards the excess baggage charges whilst travelling with Etihad At this time no booking details were provided,and our staff confirmed the possibility of this He then advised our staff that once confirmed,he would then contact our staff for assistanceIt was onlyat a later time, when our staff was made aware that the original departurepoint for the guest was with AmericanAirlines, where the voucher would not beacceptedI note that the next time the guestcontacted our office, was when they were already on their way to the airport, thusleaving us with limited time for provide further clarification or assistance. We appreciate that the experience was far from ideal and can only apologies for the inconvenience caused. As a customer focusedairline, we value our passengers’ feedback and perspectives, so we appreciatethe time you have taken to let know about this experienceWith our pursuit for excellence, we strive to offer ourGuests a unique and intuitive product. Only by receiving customerfeedback, whether positive or negative, will we be aware of where we aregetting things right, and where there is room for improvement. I hope that this experience has notpermanently marred our guests impression of our service and hope that they willafford us another opportunity to demonstrate our service commitment both, onground and in the air. Thank you for writing. Yourssincerely *** ***
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The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have replied to *** *** on the Ethiad email that he used (***) - Unfortunately, I have not heard back from him on this reply of mine I had sent this reply to him on Feb-**-2016Hello *** ***,Thanks for taking the time to respond to this case.I wish to clarify certain things with this complaint:The passenger was carrying a bag of kg and the sum total of the cabin bag dimensions was cm (13.5inches = 34.29cm, inches = 17.78cm, inches = 52.07cm)This includes the handles pockets wheels as you mentionNow, take a close look at what you have written "Guests may carry one piece as cabin baggage with maximum dimensions of115cm (40x50x21)" there is a flaw there in calculating the total. Please note + + adds up to and not 115. Why should the passenger be made to pay for this error?it could have very well been the case that the Etihad gate agent got tripped up because of this mathematical error.In this case, the passenger carry on bag was cm (sum total of all dimensions)Here is my view: Mistakes do happen and in this case probably the Etihad gate agent got it wrong and penalized many passengers like this.I just find it sad that Etihad refuses to acknowledge that a mistake has happened in this case and wants to put the blame on the passenger.I request you to please have a look at this case in an objective manner and at the very minimum, provide a refund of USD for the agony inflicted.Thanks,***
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*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not happy with response.I do not recommend this company to any one .Leave a -ve feedback on company.
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*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
in response to Etihad airways claims that my parents got to the counter in Amman late I would like to say this is a big lieMy parents were there at 8:AM, three hours before their flight leaves My dad always careful about this kind of thingsAlso, I attached a screen shot of my phone bill showing that I was calling NY office before the flightNote that the time is in San Francisco, CA timeThat's before their flightI called the, because they said they overbook the flight and they have no place for my family because they are NOT US citizenspriority is for US citizens!! you can check my phone bill and compare the times with my family flight time and if I called them or hours before their flight this means that we learned that they can get on the plane to hours before their flights leaveSo if my family wasn't at the check in counter to hours early then how did we know?!! Also, they are admitting that they gave us $voucher for each one of them but they didn't honor it because our first flight was with American AirlinesThis is so absurd on so many levelsFirst of all we booked the flight with Etihad AirwaysMy credit card shows Etihad airways not any other airline or websitesecond of all, American Airlines collected luggage fees from my family when they left on the way back to Amman and that fees was going to Etihad AirwaysAmerican airlines are affiliated with Etihad airways and if they don't want to accept Etihad Voucher then it's Etihad Airways problem and either make American Airlines honor those vouchers or give us our money backI paid Etihad Airways when I booked the ticketIf the first flight to LAX was operated with American Airlines then this is not my problemThey know that first flight was with American Airlines and if they know American Airlines doesn't accept their voucher then why they did give us these vouchersI also attached a pic of an email I received from San Francisco Office shows how we can redeem these vouchers and how much each on them is worthIt means that they only manipulate their customers by waiting for the last minute before telling them such a thing that their vouchers wont be accepted! Each associate has a full detail of my family flightHow come they missed all of that information? Also, the extra fees to re-book my family another flight because they spent so much time dealing with American Airlines was charged to my credit card and they also didn't accept these vouchers, even though it was through them. It's really sad that after all of this horrible service from them and yet they still don't want to compensate me for all the pain and suffering me and my family went throughAfter admitting with all their mistakes, yet, they refused to compensate me.I request that you review the documents I'm providing and compare Etihad Numbers and the time and you can tell how were they lying to me and to the Revdex.comI still demand my compensation in fullYour understanding is much appreciated***
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with Etihad on Friday 9/**/to find they're claims department had supposedly listed the claim as paid by wire transfer to my account on 9/*/and yet the money never cameI informed them of this, and they told me they would look into it and email meAs of today I hadn't been contacted and called them again only to repeat the exact same conversation as there were no notes indicating they hadn't actually paid mePer request I then emailed them and included documentation from my account showing no deposit from the range in which they had supposedly paid meAfter over months of dealing with this my patience has grown thinA response saying they are investigating is woefully insufficientThanks for your assistance.*** ***
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Sincerely,
*** ***

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*** ** ***, Thank you for your correspondence regarding the concerns for **
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Having read your letter, I can understand
howdisappointed our guest must feel experiencing the problems you have describedwhilst travelling with our partner carrier Air New Zealand. Onthis occasion it appears that he booked through an authorised travel agent to travel with ourpartner carrier Air New Zealand from Auckland to Brisbane and onwards withEtihad to Singapore. I regret to read of his experience whilst checking in at for the AirNew Zealand operated flight from AucklandAs you may not be aware, all carriers carry out a riskassessment for those guests travellingThe TIM (Travel Information Manual)which is the world's leading source for information on air travel requirements,states that guests from, travelling via Australia require a transit visa toenter the countryI am concerned that you were unaware of this mandatoryrequirement by your travel agentIn line with the above, we advised you of therestrictions and were not accepted you to travel that day. Additionally as this flight was operated by Air New Zealand, therewasno Etihad representation and the in-flightand ground services are handled by Air New Zealand,they would be in the best position to address any additional concerns raised. Turning to your refund concerns, as the original booking wasissued through a travel agent, you will have to liaise with them directly foradditional assistance. Thank you for writing and for giving me thisopportunity to review your concerns.Yours sincerely, *** *** Guest RelationsEtihad Airways
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Revdex.com Reference *** Our Reference: *** & *** Date: ** March Via electronic mail to Revdex.com at *** To whom it may concern, Thank you for your correspondence regarding the concerns for ** *** * *** ***I have re-investigated the concerns described and we are unable to comply with ** *** request to reimburse the additional expenses incurred to transport himself to Washington from New YorkWe thank you for the opportunity to review the concernsSincerely, Mohamed K*** Guest Relations Officer Etihad Airways *** *** *** *** *** *
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*** The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have never been told that the Etihad airways is not liable to damage to customer luggage but I was told that I will recieve a response within few days which never happened.....plus the damage I have is not wear and tear it is negligent damage
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Sincerely,
*** ***