MathPro Learning Centre

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[redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted]. Our records indicate that my colleagues at our Baggage Claims Department have requested that the receipts be resent on several occasion, as we are unable to view the ones they have previously sent. We require the request that they resend the receipts in PDF format.   Sincerely,     [redacted] Etihad Guest Relations

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[redacted]To whom it may concern,I have reviewed the concerns described and would like to take this opportunity to respond accordingly.You have raised quires regarding the validity of the...

ticket and its use.In line with our Terms and Conditions of Carriage which are available on our website for your reference:“PERIOD OF VALIDITYExcept as otherwise provided in the Ticket, in these Conditions, or in applicable Tariffs (which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for: one year from the date of issue, if completely unused; or subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.”Since the first travel date /outbound from Dammam to Washington connecting via Abu Dhabi International Airport was utilised on the ** April 2014, the tickets was valid only until ** April 2015..As such, we are unable to comply with the guest request to permit travel or refund an expired document.We thank you for the opportunity to review the concerns.Sincerely,[redacted] 
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[redacted] Thank you for your correspondence regarding the concerns of [redacted] We have investigated the issues identified and are now in a position to respond...

accordingly. I understand that [redacted] baggage was damaged on arrival. I understand that our Baggage Claims Department has since contacted her requesting she provide additional documents to assist in assessing her claim.   We thank you for the opportunity to review the concerns of [redacted]   Sincerely,     [redacted] Etihad Guest Relations CONFIDENTIALITY / DISCLAIMER NOTICE : This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Etihad airways or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses. Etihad Airways

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[redacted] To whom it may concern, Thank you for your correspondence regarding the concerns of [redacted].   We are sorry that [redacted] remains unhappy with our responses, however our position remains unchanged.   Sincerely,     Gadija L[redacted] Etihad Guest Relations

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com Ref: [redacted]Our ref: [redacted]Date: **July ,2015 Via electronic mail to Revdex.com at [redacted] Dear Sir/ Madam, Thank you for your correspondence regardingthe concerns for [redacted]. Having reviewed your concerns, I note that hebooked to travel...

with us from [redacted] to [redacted]. At a later time, within24hrs of making the booking, he decided to cancel the same. On contacting our Global contact center, Iregret to read the shortfall of service experienced. As he is already aware, itis clear that the guest is based in the USA and the booking has been made fromthere, a full refund of the booking is applicable, if cancelled  with in 24 hours of making the originalbooking. That said, I  have now been made awarethat  our staff from the contact centerhas been liaising with the guest directly and on his confirmation, his booking[redacted] remains unchanged and  confirmedfor him to travel as below. [redacted]                               ...⇄ ETIHAD GUEST *                                       �...⇄ /> [redacted]                         
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[redacted]                                  TK...⇄ LIMIT                                     �...⇄ [redacted]  We are not insensitive to our guests concernsand we appreciate you taking the time and trouble to write to us and offeringfeedback andproviding us  with an opportunity to clarify our position. Only by receiving such feedback will we be aware of wherewe are getting things right, and where there is room for improvement.  Thank you for writing and we look forward towelcoming our guest onboard Etihad in the near future. Yours sincerely, Genevieve A[redacted]    Guest RelationsEtihad AirwaysEtihad Airways Centre [redacted] etihad.comThe National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There was no water available both in flight and in toilet. In fact the toilet w/ baby changing station had only 1 bottle of mineral water which was empty when I wanted to use the restroom. I refuse to believe that I am the only person who complained about it as lot of passengers were agitated on the flight. There were discussion about how this flight lacks service and how if Eithiad was listed on Indian stock exchange, the shares would tank given that they can not even provide water to passengers. If Eithiad can provide me with a flight list, I will be more than happy to reach out to other passengers to provide support for my claim. In regards to stroller, I wanted to check in for Abu Dabhi or put the stroller in flight cabin but was advised by eithiad that they CANNOT put stroller in cabin but can check in for Abu Dabhi. It was only after I reached Abu Dabhi, they told me stroller was checked in for Jaipur due to custom specific restrictions and I need to use airport strollers which ARE NOT appropriate for 2 months infants.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]       Dear [redacted]Thank you for your correspondence regarding
the concerns for [redacted].We
have investigated [redacted] concerns and have responded to him with the below.We
thank you for the...

opportunity to review the concerns for [redacted].Sincerely,Gadija L[redacted]Etihad Guest Relations[redacted] December 2015          Via electronic mail to Denton
[redacted]Dear [redacted],Thank you for your e-mail and
for your letter to the Revdex.com, which has been referred to
Etihad. A copy of this response will also be sent to Revdex.com.I understand that that your
concerns are regarding our staff not accepting you for the flight EY102 on **
November 2015.After investigation our
records indicates that you arrived check in counters 13:40LT. As the flight was
already closed, you could not be accepted on the flight.Furthermore, our records
indicate that this flight was not overbooked.Thank you for writing to us and giving us the opportunity
to address your concerns.If I could be of any further assistance, please let m know.Sincerely,Gadija
L[redacted]Etihad
Guest Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted]So far no  explanation has been offered on why the best price promise claim submitted for [redacted] was denied. While no investigation results on why the claim has been denied has been provided to Revdex.com or me, the business keeps just misdirecting this thread by making irrelevant statements like "The results of our investigaton remains unchanged" and referring unnecessarily about the refund for my [redacted] ticket which is not what this complaint is about. I need a detailed explanation on -1. Why my claim was denied despite every due diligence done on my part. 2. Why Etihad customer service mislead me into booking a higher price ticket on Etihad.com. I'd like to make it very clear to Etihad that I am not willing to accept dead end statements that offer no explanation again. Please help arbitrate.Regards[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 well I checked my bank again and I have attached the bank statement for my account which I gave to them. there is no such deposit of 100,000 pkr in december 2012 or corresponding months, it is very dissapointing to see that airline giving out false statements
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We have not received the email from airlines. Also why did airlines send to us on the day of travel to [redacted]?the airline seems to be bluffing about the issue. If they had found the issue, why did they rebook the tickets for [redacted] April saying it's their mistake. Last not the least and most of the emails/ calls were not answered. This is first business that I see who doesn't deal with the customer directly with a phone number. I need the refund of the tickets and nothing can substitute lost time and portent event]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Etihad Airways regarding complaint ID [redacted].I have sent them clearly reg the Itinerary details of my mother and mine. Initially they agreed to pay 120$ and they were supposed to pay 160$ towards the delay as we were 4 people traveled., so if they can help us in  confirming that they would Compensate 160$ then the case would get resolved. Please help me in getting the case to get resolved.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is THE WORST customer service I have ever seen or you guys have no idea what you are doing...My wife still NOT SEEING miles under her account...It has same old balance of [redacted]. I have attached screenshot ..It is still missing [redacted] guest miles/6852  tier miles..Do you guys even know how to add miles manually? Also what happened to my ([redacted]) miles?.I didn't see in my account..I have asked for ALL FOUR of us.. Also my kids are under 18 then how do I create account and how do I get an email id for them...Please add to my spouse account ([redacted]) for both kids as an one time adjustment ... I am pretty sure either you or your supervisor can adjust points....I am NOT GOING through "[redacted] " as they have ridiculous service and they never replied on time.. That is the reason I am here today and complaining against your airlines in Revdex.com...  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted]
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[redacted] Dear Sir/ Madam, Thankyou for your correspondence regarding the concerns for [redacted]. Having read your comments, I canunderstand how...

unsettling the events you have described must have been for the  guest whilst booked to travel with us from NewYork to Abu Dhabi and onwards to India. Asour guest would be aware, a passenger travelling to India, needs to obtainvalid travel documents prior to departure. In recent times, there has been anincrease of guests being refused entry into India, and returned back to theiroriginal departure port. The reason given  by the ImmigrationAuthorities in India, is due to passengers not holding the correct or requireddocuments for entry into the country. I’m sure you will agree that IndianImmigration Authorities have standard procedures, which must be followed by allairlines and passengers.  Fromyou correspondence I understand that due to lack of valid traveldocumentation, as she did not posses a valid India visa to enter India, ourstaff were unable to accepted to her travel with us. Whilst we apologise for any inconvenienceendured, I am sure you can appreciate that travel documentation issomewhat a complex issue. Responsibility for obtaining the necessary traveldocuments, visas and other such legal requirements is very much that of theindividual traveller. Whilst our reservations and airport staff will alwaysoffer guidance according to the information they possess, this information isjust that – guidance. In line  with our conditions of carriage, it is the guestresponsibility to ensure his travel documents are in order, Etihad reserves theright to require the guest to present to us any of the documents at any timeduring his carriage and to refuse carriage of guest and baggage if the traveldocuments do not appear to be in order, even if guest have started or completedpart of his carriage before it becomes clear to us. Additionally, I understand that our guest booked through a travelagent to journey with us. As this ticket is unutilized, may we suggest she liaisedirectly with that agent, who based on the applicable fare rules, will adviseher accordingly. Sincerely, [redacted] [redacted]    
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[redacted] Thank you for your correspondence regarding the further concerns of [redacted]. After further investigation, our finance department confirmed that the funds were not collected by [redacted] and thus was returned to Etihad. We will now be resubmitting the claim fro the same amount. We thank you for the opportunity to review the concerns of [redacted].   Sincerely,     Gadija L[redacted] Etihad Guest Relations

Revdex.com Ref: [redacted]Our reference: [redacted]Date ** July 2015To whom it may concern,In line with the Etihad Terms and Conditions Carriage which is available on our website [redacted]9.1 SCHEDULES9.1.1 The flight times shown in timetables may change between the date of publication (or issue) and the date you actually travel.  We do not guarantee them to you and they do not form part of your contract with us.9.1.2 Before we accept your booking, we or our Authorised Agent will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket.  It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket.  If you provide us with your contact information, we or our Authorised Agent will endeavour to notify you of any such changes.  If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2.As such, we are unable to comply with the request for compensation.We thank you for the opportunity to review the concerns.Sincerely, 
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Revdex.com Ref:[redacted]Our ref: [redacted]Date: ** September ,2015 Via electronic mail to Revdex.com at [redacted] Dear on duty, Further to your concerns for [redacted], I understand that theManager Baggage Claims has been liaising directly with the guest under case [redacted]. Additionally, once again we have forwarded the concerns to the concernedManager , who will review accordingly.  Sincerely, [redacted] [redacted]    Guest RelationsEtihad Airways [redacted]The National Airline of the United Arab Emirates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]this explanation is ridiculous and arrogant   Etihad  made me lose money and valuables through an unavoidable unacceptable policy over bags which made me and other passagers lose money and and gave us serious aggravation   I am passing my custom elsewhere and have only curses for the airline and ther duty manager   I will also be instituting legal action    Regards  [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com reference Revdex.com[redacted] Our reference [redacted] & [redacted] Date ** February 2017 Dear [redacted], Thank you for your email regarding the concerns for [redacted]. I have reviewed the concerns described and I would like to take this opportunity to advise that Guests may carry one piece as...

cabin baggage with maximum dimensions of 115cm (40x50x21) including the handles, pockets and wheels and not weighing more than 7kg.This is in keeping with the Federal Aviation Administration interlineregulations. I hope you can appreciate that our guests have to abide with the baggage policy. Full details of Etihad Airways policy on baggage permitted are available on our website;[redacted] I would also like to advise that in accordance with our codeshare flight alliance policies and regulations, the operating carrier takes full responsibility for the passenger claim. As such and as Jet Airways flight 9W0513 was the initial operating carrier from Abu Dhabi to Puneon ** December 2016, they would be in the best position to address the concerns that [redacted] have raised. We thank you for the opportunity to review the concerns. Sincerely,   Mohamed K[redacted] Guest Relations Officer [redacted]
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[redacted] Thank you for your correspondence regarding the concerns of [redacted]. We have investigated the issues identified and are now in a position...

to respond accordingly. I understand that [redacted] concerns are with the refund of his ticket which was issued by his travel agent. Our records indicate that the travel agent has refunded [redacted] ticket. We thank you for the opportunity to review the concerns for [redacted]. Sincerely, Gadija L[redacted]    Etihad Guest Relations