Maverick Apartments

We regret that our customer feels that the granite sample as shown is not the one that was used in the selection of the granite at the design centerThat is why we are bringing the actual sample out to the home so that the customer can see the sample in person and confirm that is the same sample that is shown in the photo of the selections when they were chosenI believe the meeting has been set up for 5:this afternoonThank you

Complaint: [redacted] I am rejecting this response because: The bottom line is this: ? Pool outlet in front of septic system, therefore can't be used? So either pool outlet installed in wrong location or septic system installed in wrong location? I have been asking Gehan to produce a document that shows me signing off on location, but they have yet to produce such a document? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: ? Gehan Homes should not offer options that they know little or nothing about? I paid $for an option that is useless to me? At the time of pre-drywall I couldn't of cared what side of the house the plug is on as long as it's on the same side of gas line? Not only is it not on the gas line side, but it's right in front of the septic system which renders the plug useless? Pool equipment can't be installed in location because septic system in way? This plug was installed wrong on two fronts and now they want me to shell out more money to move a plug that was installed in wrong location to begin with? Gehan Homes needs to be held accountable for their errors? They had absolutely no response for me when they came out and saw the plug right in front of the septic system other than that they build homes and not pools, so they know little about where these plugs need to go? Not resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because: I believe that the practices of this company are deceptive and the salesperson was not clear about the fact that earnest money is not returnedI believe that the company would act in good faith to provide the customer with examples in the form of a model home or at the very least pictures of the standard options that come with a houseI understand that I signed the contract and regret that I did soI do not believe that this company has good customer service and that they disclose what you are signing at the time the contract is issuedI am considering whether to pursue this issue in small claims court to try to get my earnest money returned to meI'll be speaking with my lawyer to determine my next course of action Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Hi Sir,Yes, it is been two years just because it is not been taken care of timely and satisfactorily like it is been more than a month already since this complaint and we are still communicating and this is how time elapsed.? I don't know who I am getting response from but please get all the info from your staff including wisenbaker inspector (The last one)If you think I am wrong please deny on fixing cabinet issueThe inspector came last time told us that those chips from the door are because of construction.? This is my first home and I learnt things that what I suppose to make sure or not but being genuine business you should not install the damaged cabinetsWarranty people will replace the screws which are coming out and can hurt someone after my complaint or it should be taken care before even I know.Yes, I have done comprehensive walk before signing the document but when [redacted] agreed to fix any remaining item including cosmetic issuesComprehensive walk was just one hour before the closing, should I say no or take Builder's words that he will take care things that are not done.Let me tell you exactly what happened, I was not moving in the house until days after closing so I told [redacted] please finish all the things that are undone, he told me I can't come in once you close but I will take care of the things under warranty, rest you can ask himLooks like I can write a book if I explain everything that I have been through in two years.So please come to the conclusion and let get over with it, We are spending more time then work.Regards, [redacted] ***?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have posted a complaint, # [redacted] , yesterday morning? The business, Gehan homes, has responded to my complaint, and although they haven't been able to restore my credit hit, I did receive a sincere apology and are making attempts to rectify their sales tactics Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: While Mr [redacted] was supposed to be an independent appraiser, he received his information about the gate from Gehan and delivered the appraiser to Gehan's financial company.? The language was in several appraisals within the community--not just ours--even a year later.? If the appraiser was truly independent, the language would not have repeated itself.? Providing funds to the HOA to determine whether or not we should have a gate is acceptable, but it is disheartening to hear that Gehan accepts no responsibility in the misinformation provided to the appraiser and to us as buyersAt least three other homes were sold with this information includedThis feels deceptive and inconsistent with the values we thought Gehan stood onWe will file a complaint on the appraiser, too,? we hoped Gehan would step up to the plate and honor the information they provided.? Regards, [redacted]

Hello Mr ***.? We will move forward with the cracked tile replacements as a courtesy based off the recommended color matchSomeone from our flooring company will follow up with you on a day and time to perform this courtesy service

Complaint: [redacted] I am rejecting this response because:As I have mentioned multiple times this is not wear and tear issue, this is the quality issue, I have not received the product that I paid for and not consistentNo one can find quality issue at the time of closing (for example: toilet seat, plumbing company changed without any question) and my sign off walk through was just one hour before closing (please confirm with builder, he agreed to fix any issue and that is why I signed)I have given two contracts with exactly same cabinet upgrade and anyone can tell the difference, I mean anyone.I am uploading another picture, the issue occurred yesterday, drawer front came off, this is the same drawer which replaced twice, I have no doubt now that I have been tricked or given wrong productplease don't tell this is wear and tear issue as usual.If this is the wear and tear than Gehan customers will have to start renovating house right after one year.Also, based on reply Gehan is not doing any research about my issue someone just replying with exactly same responseNo one is looking picture that I have sent earlier.Please do some research before replying again or send someone to my place I will show the issue and contract if necessary.Regards, [redacted] ***

Mrs [redacted] :I will reach out to the ***’s and discuss further their complaint Our position remains as stated on the first responsePlease let me know if there are any questions[redacted]

At the time of the homeowner’s complaint, Gehan Homes had not yet received the report from the 3rd party inspector to share with the homeowner Gehan Homes has now communicated with the homeowner and delivered the requested inspection report A representative will be in contact with the homeowner to review the report and action plan Thank you [redacted] Executive Assistant to [redacted] and [redacted] *** [redacted] p [redacted] f [redacted] [redacted] ***

Mr [redacted] contracted on [redacted] in Arcadia on November 25thThe contract was executed on November 28thThis home was offered and purchased at a $59,discount due to the agreement to close within days of signingThis contract was also written non-contingent with the contractual understanding that if this contract is terminated for any reason, all deposits are non-refundableThis home was taken off the market for the [redacted] ’s which has put Gehan Homes in the position of not being able to market the home in time to re-sell and replace the companies loss for this yearIn addition, Gehan’s Sales Counselor did communicate with the buyer that if they decided to cancel they would lose their deposit and even offered an additional closing costs to assist the buyer with less out of pocket at the closingThe buyer declined the additional assistance and acknowledged that he understood that the terms of the contract would be upheld with the direct response that “its only one five though.” This was a reference to the $1500.Gehan Homes is willing to apply the Buyers deposit to another purchase but will not be refunding itA copy of the cancellation will be re-sent to the buyer[redacted] Division ManagerGehan Homes – San Antonio

Complaint: [redacted] I am rejecting this response because: Their employee [redacted] visited our property several times regarding the standing water in the backyardThis service request was not listed in the requests Gehan provided to the Revdex.comThe list of service requests are accurate but contain missing service requestsRegards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:We feel that Gehan does not understand the gravity of this issue for the consumerGehan offered homes for purchase, indicated that by the completion of construction it would gate the community, and urged purchasers to utilize its lenderHomes purchased from Gehan utilizing Gehan's lender have appraisals stating the community is gated--a fact Gehan has previously recognized and we have supporting documentation confirming the statement.? Homes purchased through other means do not have the statement about the View being a "gated community."? As Gehan states, appraiser should not include information that they are unable to confirmThe appraiser could have only received that information from Gehan since there is no actual gate present.? We ask that Gehan perform as promised and put in the gate as indicated to the customers directly and as it influenced the appraiser to doIndicating to the consumer and to the appraiser that the community would be gated and having no intent to gate the community? is deceptive Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This answer is unacceptableHiding behind 'act of god' does not negate the duty and responsibility this company failed to adhere toIt is true that there was a heavier than usual rain in Buda on October 30th but this does not negate the fact that we complained and brought it to your attention multiple times about the inadequate drainage and nothing was done I applaud you for the sincere condolences you have expressed on this public forum as these were not the comments made to me on the phoneI was threatened, harassed, and belittled by several of your employees; namely ***, and [redacted] I reject your response Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Good morning sir,Gehan Homes did (adequately) address my concerns That said I had to hire an independent contractor to modify some of their work I can send you the contractor's itemized bills and the amounts I had to pay if required Regards, [redacted]

Mrs [redacted] ,? ? ? In reference to Revdex.com complaint [redacted] Gehan Homes will reach out to Mr [redacted] within the next 48hrsto set an appointment to look at any items Mr [redacted] would like us to review under his Home of Texas Warranty? If any items are found to be warrantable we will schedule a time to fix the items, any items that are excluded from coverage will be explained to Mr [redacted] and shown to him in the Home of Texas warranty booklet? I have also attached Mr [redacted] ’s previous warranty tickets that had been completed and signed off by the homeowner? Please contact me if you have any other questions, thank you?

[redacted] has called and left a message with the homeownerHe will attempt again today. Thank you. [redacted] VP of Operations

As stated previously, any damages to the customer's home were a result of the flooding caused by massive rainfall amounts experienced in various locations throughout Hays County on October 30, It was no way caused by the addition, or no addition, of topsoil to a low spot in the yardGehan Homes regrets any damage caused by an act of god such as this, but is not in a position to address any issues caused by this incidentGehan Homes will continue to address any warrantable issues not related to this flooding for the remainder of the warranty periodThank you for your inquiry