Medical Business Bureau

Initial Business Response /* (1000, 5, 2015/09/10) */
Medical Business Bureau has requested that the accounts be deleted from the consumer's credit file. The consumer can have her loan company contact us and we will verify that the accounts are being deleted.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no apology for or acknowledgement of their error, nor the time and energy which I have had to spend rectifying their error. There was also no acknowledgement of a plan to prevent the same error occurring to other vulnerable consumers, such as minors.

Medical Business Bureau has an account for he consumer from [redacted] of South Floridain the amount of 95.00 for services on February 8, 2015 at [redacted]. We have never spoken to the consumerand the last time we tried to call was October 2015. The consumer may contact us at...

[redacted] to resolve the account.

We cannot delete something from someone's credit...

if we do not have any accountfor that person. Just having a name, which is the same as the account we have will not be enough information. The consumer needs to contact the credit bureaus as they are the entitiesthat have placed it on the wrong file.

Initial Business Response /* (1000, 5, 2015/04/29) */
The consumer has 2 accounts both for [redacted] Emergency Physicians. One account is for service date 8/14/2008 in the amount of 804.00. The other account is for service date 9/18/2014 in the amount of 364.00. We have requested that the...

account for 804.00 be deleted from the consumer's credit. The account for 364.00 will be reported if not paid by May 15, 2015. The consumer may contact our office to pay the account [redacted]

Initial Business Response /* (1000, 5, 2014/03/24) */
Medical Business Bureau spoke with the consumer January 2, 2014 about the account from [redacted] in the amount of 228.00 for services April 30, 2012. The consumer paid the account in full and was informed that the...

account would be updated on his credit file as paid in full.
The FDCPA states that the consumer has 30 days from the date of the initial notice to dispute the debt. The initial notice was sent September 19,
2012. We have mailed a letter March 18, 2014 to the consumer informing him that the account is
paid this was the same day we received his dispute letter.

Medical Business Bureau cannot locate an account with this consumer's name.We will need to know if the consumer may have an account under a different name.

The consumer just paid the account on 8/28/17 and we have informed her that we would be faxing her a letter showing that the account was paid.

We do not have to send the consumer this information. We have tried to get the information needed to help her and no response.
As previously stated the account swill remain on her credit as a dispute since she is disputing them.

I am not sure who the consumer is contacting as we have not spoken to her and our last correspondance was from 2014when we received a letter disputing the account. We have reported the account as a dispute since then.We do not know why Trans-union has deleted the account the consumer would need to...

ask them.The consumer's insurance has not paid and she would need to contact them to see why.

Initial Business Response /* (1000, 5, 2015/03/18) */
The account is for [redacted] associates which is for the emergency room physician charge at St [redacted]'s Medical Center on August 6, 2013 in the amount of 652.00. A letter was snet to the address listed by the consumer on March 7,...

2014. The account will be removed from the consumer's credit file once it has been paid. We have requested that an itemized bill be sent.
Initial Consumer Rebuttal /* (3000, 12, 2015/04/13) */
I never received written notification that the file will be deleted from my credit report if it is paid in full.But I see in the notes here, that the business has acknowledged as such. If that is indeed the case, and the business can verify it through the Revdex.com, then I will pay it in full this week.
Final Business Response /* (4000, 14, 2015/04/13) */
The consumer can contact our office to settle the account. If the account is paid it will be removed from the consumer's credit file. An iteamized bill was mailed to the consumer and 2 letters have been sent since we received the account.

Initial Business Response /* (1000, 5, 2015/05/20) */
Medical Business Bureau does not have a payment portal on their website. We also do not have a link to one on our letter. The consumer may contact us at XXX-XXX-XXXX to pay via telephone or a payment for the balance of 128.38 can be...

mailed to P.O. Box 1219 Park Ridge, IL 60068.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Medical Business Bureau refused to give me information over the phone or to send me information to prove the debt belonged to me. They also refused to give me info over the phone or send me information regarding any MBB account reference so that I am sure the payment would go to the correct debt. MBB also refused to give me info over the phone or send me info about the original creditor or who they bought the debt from so that I may be able to research the debt origination.
Final Business Response /* (4000, 9, 2015/05/28) */
Medical Business Bureau does not have any account for the consumer. If the accoount is under a different name the consumer will need to provide that information and how they are related as we cannot give out information on another person's account without written authorization.

We have not gotten a response from [redacted] therefore we are cancelling the account and will requestthat it be deleted from the consumer's credit file. We do not know how long it will take the credit bureau to update their records.

Initial Business Response /* (1000, 5, 2014/10/06) */
A representative from Medical Business Bureau spoke with the consumer on October 3, 2014 and he stated that the account had been paid with his credit card. We will need for him to either mail or fax us the proof of payment. If the...

consumer is unaware of the account how does he know that it has been paid?
The account is for [redacted] for Anesthesia services as an inpatient for [redacted] at St [redacted] Medical Center on May 4, 2014. The amount due is 884.00. I am sure the consumer does not want his or his wife's private information shared with just anyone who contacts us therefore we need to verify whom we are speaking with before we will release any information.

The consumer has 3 accounts placed with Medical Business Bureau from [redacted] Medical Groupfor services on May 22-24, 2013 at ** Health [redacted] Hospital. The consumer may contact our office to resolve the accoountsat 800-[redacted]. We will update the credit bureau that the accounts are disputed.

Medical Business Bureau has an account for he consumer from [redacted] of South Florida
in the amount of 95.00 for services on February 8, 2015 at [redacted]. We have never spoken to the consumer
and the last time we tried to call was October 2015. The consumer...

may contact us at [redacted] to resolve the account.

We have received payment on the account and requested that the account be removed from the consumers credit file.The consumer was aware that he went to the hospital so should have known he would have a physician charge.The physician group receive their information from the hospital so I am not sure...

why they did not have the correctaddress.

The account that is owed is for [redacted] for services on March 13, 2013 at [redacted] General. We spoke with the consumer on 6/2/2017 and they we offered a settlement to pay the account and the consumer was going to call us back to pay. This never happened and we tried numerous...

timesto contact for the payment. Since the consumer is disputing the account we will update the credit bureaus that the account is disputed.

Initial Business Response /* (1000, 5, 2014/06/16) */
The account has been paid in full as of 6/3/2014 and we requested that the account be deleted from the consumer's credit file.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
the bill was a mistake and should never been posted for collections. To say bill was paid does not make it look like an ontime payment. I tried to tell them at the Medical Bureau but the gentleman who took my call was very rude and did not want to hear anyhing but when I was mailing payment "or else"
Final Business Response /* (4000, 9, 2014/06/18) */
Our client reported a payment of 75.88 and a charity adjustment of 851.00. We show a zero balance.
Consumer Response /* (3000, 14, 2014/07/10) */
7/9/14
complaint is left hanging. I disputed that these bills should never went to collections. The larger one was erroneously made out and sent to me and after explanations, the small bill replaced the larger one.
Even though they admit debt is settled, they have still not notified credit agencies of such. Very rude on phone.
Business Response /* (4000, 15, 2014/07/10) */
The account is paid and we have requested that the account be removed from the consumer's credit file. It can take up to 30 days for the credit reporting agencies to update their files.

Initial Business Response /* (1000, 5, 2014/02/05) */
In reviewing the call recording the consumer was informed that her credit file would be updated as paid. We do not delete accounts once they are paid they are reported as paid and this was done.

We have cancelled the account and requested that the account be removed from the consumer's credit file.