Medical Business Bureau

Complaint: [redacted]
I am rejecting this response because: I m still waiting for the NEGATIVE to be removed from my history.. until then I will not close this. I hope it will remove soon 
Sincerely,
Osama [redacted]

A letter was sent to the consumer March 23, 2017. We attempted to contact the consumernumerous times by phone and spoke to her; however she refused to verify who she was.Once the account is paid we can remove it from her file; however since it is disputed we have to report it as such.

Initial Business Response /* (1000, 5, 2014/06/20) */
We have 4 accounts for [redacted] Emergency Physicians.
Account 497 in the amount of 15.00 for services in the emergency room of [redacted] Care Center 3/10/2010 the original amt of the bill was 124.00 ins paid 56.00 and an adj of...

53.00. Account 500 in the amount of 15.00 for services 1/14/2010 an emergency room visit at the same hospital as above. The original bal was 241.00 ins paid 139.00 and there was an adj of 87.00. Acct 650 in the amt of 50.00 on 8/30/2009 at [redacted] orig bal 160.00 ins paid 89.48 and an adj of 20.52 was given. Acct 165 in the amt of 50.00 on 5/29/2013 at [redacted] the original bal was 229.00 ins paid 101.18 & an adj of 77.82 was given. All balances are patients responsibility. The consumer may contact us to pay the accounts and they will then be deleted from her credit file. If the accts are not the consumer please send us a copy of a police report for identity theft.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. I still very strongly suspect that there was some type of clerical error on the original biller's end, because I never received any indication of debt owed from them, nor have I visited an emergency room within the stated timeframe. I have used other Good Samaritan doctors so I know they would have access to my insurance information. I also feel that my insurance should not have been charged.
2. Even if I was to pay this company money I DO NOT OWE to be done with this nightmare and restore my good name, their response does not indicate total amount owed and doesn't even make sense. Please refrain from using shorthand and please clearly display how you are calculating these said charges. Medical Business Bureau continues to give me half answers and refuses to provide me with true details that would assist in sorting this matter out. I cannot in good faith contact them to assist in this matter any further, every other attempt has been futile and has left me frustrated and feeling abused as a consumer. They have gone so far as to threaten me on these calls and I will not engage in that type of behavior.
As such, MBB needs to write off this debt on their end and remove the negative reports to all three major credit bureaus.
Final Business Response /* (4000, 9, 2014/06/26) */
We have cancelled the accounts and requested that they be removed from the consumer's credit file.
Final Consumer Response /* (2000, 11, 2014/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, please be sure to remove the negative information from all three bureaus. Can you please share what the timeline is for me to see the items removed?

The consumer has 2 accounts with Medical Business Bureau. Both accounts are for [redacted]. Account in the amount of 957.00 for services on June 8, 2013 and another account for 440.34for services on September 7, 2014. We received a credit card payment over the phone on May...

12, 2017in the amount of 440.34 the payment was posted to the account for 957.00 leaving a balance of 503.05.We have moved the payment to the account you thought you were paying and have requested that the credit bureaus update your file.

Initial Business Response /* (1000, 5, 2015/02/04) */
We have requested that the account be deleted from the consumer's credit file on january 27, 2015. It may take 2 weeks for the credit bureaus to update their records.

Initial Business Response /* (1000, 5, 2015/04/29) */
The consumer has 2 accounts both for [redacted] Emergency Physicians. One account is for service date 8/14/2008 in the amount of 804.00. The other account is for service date 9/18/2014 in the amount of 364.00. We have requested that the account for...

804.00 be deleted from the consumer's credit. The account for 364.00 will be reported if not paid by May 15, 2015. The consumer may contact our office to pay the account [redacted]

Initial Business Response /* (1000, 5, 2014/06/25) */
We have requested that the account be removed from the consumer's credit file.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do since they will...

remove it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/19) */
[redacted] informed us 08/19/2014 that the account has been paid. We have requested that the account be deleted from the consumer credit file.
Consumer Response /* (3000, 12, 2014/09/10) */
The business has not provided a...

letter, printed on paper and delivered via U.S.P.S., stating that this debt was not owed by me and was paid by Blue Cross/Blue Shield of Illinois.
I will not consider this resolved until I get the letter.
My apologies for the delay but more pressing matters came up.
Business Response /* (4000, 14, 2014/09/10) */
We have sent the consumer a letter informing her the account has been paid.
Business Response /* (2000, 16, 2014/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On September 16 I received a mailed piece from Medical Business Bureau, LLC. Rather than a letter, it was a statement, dated September 15, 2014, showing principle, interest and total due of $.00. On the reverse side it showed seven line items, each with a 'total due' of $17.29. This is not what I wanted but at this point I think it's the best that can be expected. Considering the bill had been paid by the insurance company months before this was sent to collections it is disappointing.

The account is for [redacted] in the amount of 328.74 for services on May 9, 2016 The original amount of the account was 1,531.00 insurance paid 151.79 and and adjustment of 1,050.47was taken. We sent a letter regarding the consumer's dispute to them on April 3, 2017. The consumer may...

contact usat 800-[redacted].

The consumer has 2 accounts placed with Medical Business Bureau for [redacted]
for services on July 22, 2013 in the amount of 227.00 and 41.00. A letter was sent to the consumer July 25, 2014
and several calls to the consumer's...

phone with no response. The consumer may contact our office for detailed informationon the services provided and pay the accounts at [redacted].

Initial Business Response /* (1000, 5, 2014/07/08) */
We have sent a request to the credit bureaus on July 6, 2014 for the account to be deleted from the consumer's credit file. It may take the credit bureaus up to 30 days to process the information.
Initial Consumer Rebuttal /*...

(3000, 9, 2014/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They're attempting to do what I want, but the collection has since been re-added to my credit report. The credit bureau told me that MBB requested that it be added as paid/closed on 7/11/14 after they had previously deleted it.
Final Business Response /* (4000, 26, 2014/07/22) */
We have requested that they be deleted electronically We are reporting the account over & over again.
Final Consumer Response /* (3000, 15, 2014/07/21) */
[redacted] told me that in order to verify the debt deletion by phone, they need someone from MBB to call them at [redacted] (press 3 to speak with a representative). I called XXX-XXX-XXXX with this information and [redacted] told me that they will not call [redacted] They have "already done their part by requesting that it be removed last month and they won't do any more". [redacted] does not have a removal request on file from MBB, only a request to mark the account as paid.
MBB suggested that I call [redacted] and initiate a 3-way call to verify the deletion over the phone. [redacted] said they are only able to accept verficiation if MBB calls that number or if they receive a deletion request electronically in response to my filed dispute.Even if I initiated a 3-way call myself, they wouldn't be able to delete the collection.
According to [redacted], MBB replied to my last dispute on 7/14/15 verifying that the account belonged to me and should be marked as paid. Somehow the account isn't being marked for deletion by MBB.
I think I've spoken with just about every rep at MBB and none of them care about this issue. [redacted] is only going off of what they're being told by MBB. I haven't received a response from MBB regarding this in weeks. I need help with this from someone! I want to be contacted by someone at MBB!

The consumer has 10 accounts with Medical Business Bureau 5 accounts for [redacted] Emergencyand 5 accounts for [redacted] Hospital. When the consumer signed for financial responsibility the hospitalsagreement allows for interest to be applied. We can adjust the interest off the account once we...

receive paymentfor the principle balance owed.We will be reporting the accounts to the credit bureau as disputed since the consumer is disputing them.We will request the itemized bills from the client's and mail them to the consumer.

Initial Business Response /* (1000, 5, 2014/03/13) */
The consumer has not set up a formal payment plan therefore she would not receive monthly reminders.
We went over the consumer's payments with her and she sent us a copy of a money order for a payment made in July to [redacted]. We...

investigated this with [redacted] and they do not show that they received this payment that is why were trying to contact the consumer. We do not have the consumer's work phone number and were told that neither the consumer or spouse are employed. We have sent an itemized bill to the consumer today.

The accounts are for [redacted] University Medical Center. The consumers insurance has made payments on the accounts.We will need proof that the accounts do not belong to the consumer. We will report the accounts as disputed to the credit bureaus as required.The consumer may contact our office for...

further information at [redacted].

The account has been paid. We will request that it be removed from the consumer's credit file.

Medical Business BUreau cannot locate an account for [redacted] nor do we have anyone with the address given. We will need additional information to locate an accoount

Initial Business Response /* (1000, 5, 2015/08/31) */
Medical Business Bureau has 1 account for the consumer for Lincoln Park Anesthesia for a service date of June 28, 2013 in the amount of 195.00. We received a payment of 95.00 on March 31, 2014 and there is a balance of 100.00. We have never...

spoken to the consumer.
If the balance has been paid we will need proof of payment.
When the account is paid we will request that it be removed from the consumers file.

Initial Business Response /* (1000, 5, 2014/03/28) */
The account is for [redacted] Associates for services on June 14,2013. This bill is for the physician s charges that were performed at [redacted] Hospital. The original amount of the bill was 1,045.00 and the consumers insurance paid...

459.00 and there was an adjustment of 535.00 leaving a balance of 51.00 which is the consumers responsibility. A letter was sent to the consumer November 13, 2013. The consumer may call our office and make a payment X-XXX-XXX-XXXX or mail payment to PO Box [redacted] XXXXX.
Final Consumer Response /* (2000, 7, 2014/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We received the consumers dispute letter on March 7, 2016 and have sent the information to Medical
Center Anesthesia to verify. The consumer will receive a letter from us once they respond. The accounts are
reported as a dispute on the consumer's credit file since they dispute...

them.