Mega Furniture

To whom it may concern, Mega Furniture takes these accusations very seriously, and we apologize for the experience our customer describesThe day of this incident, Mega Furniture refunded our customer's entire order, and made an incident report on file when the store when we asked our customer
to please leaveWe apologize for this experience, and wish our customer the best with his future furniture purchases. Best Regards, Mega Furniture Management

To whom it may concern, Please see attached response to the letter sent by Mr***We appreciate his communication greatly, and hope this new offer, as well as attached proof of manufacturer's statements will help resolve this complaint. Best Regards, Mega Furniture Management

Complaint: ***
I am rejecting this response because:1. I was never pleased with the delivery. When I arrived home from work and seen what was delivered to my home, I immediately called and spoke with the manager to have the bed removed. 2. The bed is unstable, not fully assembled with scratches. It is defective. 3. The technician sent out did not have the parts to assemble the bed - he asked me where they were. I told the technician that I wanted to return the bed because it was not what I expected. The technician and the manager told me that they will not take the bed back 4. I was assertive, not abusive.5. I am not cancelling an order - I am returning a product that is defective. I do not want a refund as I have not paid for the bed. I refuse to pay for a bed that will fall apart because it is so cheaply made and not what I expected. The store manager showed me a similar bed that was nice and sturdy and said that this bed was similar - this is not a nice sturdy bed and not what I expected when I ordered the bed 6. I DO NOT WANT A REFUND as I have not paid a dime toward the bedI have only asked that the business remove the defective product from my home.7. Please remove this bed from my home as soon as possible.
Regards,
*** ***

Good Morning,I have contacted Mr*** and offered to honor his furniture as a complete set despite the manufacturer's decisionMrand Mrs*** have been offered the full credit for all three pieces delivered and exchanged without chargeWe want Mrand Mrs*** to enjoy their furniture, and hope
that their new exchange will win back their favor and resolve their dissatisfaction with the ** *** manufacture.Thank you,
*** ***Customer relationship ManagerMega Furniture LLC

We have spoken with the customer and scheduled a date for a service tech to exchange the damaged storage drawersWe have received those items and will exchange them to the customers satisfaction on the scheduled date

We spoke with the customer and scheduled a date for the week of the 24th to do a final exchange to the customer's satisfaction

To whom it may concern,Mr*** purchased his Kian sectional on 11/25/13, and received delivery on 11/26/At delivey, *** signed that his sectional was delivered in good condition and he will not claim damages laterOur customer first contacted us on 6/11/to report that one side of
his sectional was leaning towards the groundOur team requested pictures from our customer, and informed him we would follow up when pictures are received. Mega received pictures on 6/25/14, and were forwarded to Kian to order needed partsWe emailed the customer three times in August 2014, informing him that the parts would take time to be received, and keeping him updatedOn 11/20/we contacted *** to inform him the pieces arrived, and to set him up with a tech apptat no costService was completed on October 22nd, '14, and *** signed this service agreeing the it was completed. We did not hear from *** again until 4/24/15, and *** reported that there are some seats sitting lower than beforeWe informed him that his warranty was for one calendar year, and that Mega furniture does not routinely offer services for hire*** has since been routinely persistent to receive a technician apptHowever, I called him personally on 5/16/and left a voicemail informing him we cannot offer an appointment under warranty, but that an appointment is authorized to be purchased. Mega Furniture did not hear back from *** until 2/3/16, when he called asking again about serviceMega has continued to honor an apptout of pocket for ***I have called our customer on Feb2nd, 4th, 17th, and again today, Feb18, '*** has agreed to service for his furniture, and has made the agreed payment, and is scheduled to have his merchandise picked up for repair on 2/22/16. At this time, Mega feels we have come to a fair and concise compromise with our customer, and we look forward to repairing his merchandise.Best Regards,Mega Furniture Management

The customer was contacted and was offered this weekend for the exchange on the RAF ReclinerThe customer refused it and chose the following week, after christmas, for the delivery dateHe has been added on the route for next week

while the furniture was delivered it was only after refusal of this company to issue a refund after dozens of attempts to receive any return contactWe have furniture that we now didn't need and due to their unscrupulous business practice we were left with no choice but to either take it or take legal actionWe didn't currently have the resources to follow legal recourse and suspected it would only result in more stress and partial refund anyway, we were forced to accept they Mega had won this battleIt's very unfortunate that a company of this size would take such advantage of people when they were in breach of contract

To whom it may concern and the Revdex.com, We understand the request that our customer is takingHowever, we do have a set of policies that are given to the customer at the time of purchaseMr*** signed agreeing that Mega Furniture has no refunds, no exchanges, and no cancellationsWe also inform the customer that We uphold the manufacturer's warranty at their discretion onlyI have attached a copy of Mr***'s signature for the Revdex.com to review. It is very unfortunate when furniture gets broken, but, we are happy to say that this brand comes with a limited lifetime frame warranty, and upon approval, we can offer a full in store credit to purchase something more to Mr***'s likingHowever, as he agreed when he purchased, Mega Furniture offers no refunds. If Mr*** would like a refund, he did also sign to an option to receive a refund after the restocking has been paidThis is due to the fact that the manufacturer will not submit credit Mega is unable to show that a replacement was administeredThis is a safeguard put in place to make sure Mega is not asking for refunds, and then not passing them onto customersIf We do not replace or offer In store credit, then the warranty claim is closedWhich results in a restocking charge, as agreed to in writing. We look forward to fighting for this approval, and getting brand new merchandise in Mr***'s home, and minimal to no charge to him! All at the manufacturer's discretion. Please feel free to contact me if you have any questions or concerns, Mega Furniture Management ***

Complaint: ***
I am rejecting this response because: I've been hearing these excuses for months nowThey refuse to ever call me with updates which shows lack of concernI am the only one who calls them and continue to get the same responsemore weeksSo I will wait and see what happens nextAs of this week, we are in Florida until Monday morningBut I've still not even heard from them regarding any deliveryTime will tell.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

To whom this may concern,Customer *** visited our Mega Furniture *** location on April 5th, and purchased furniture based on his preferencesDuring purchase, customer signed our Refund, Cancellation and Exchange policies (please see attached for Revdex.com review)This customer received
delivery on April 4/8/for most of his items, discounting one EASYREST TXLFN- GEL LUX LOW PROFILE. After delivery, Customer called our Customer service support center about the missing item from his orderUnfortunately this item was not in stockBased on this inconvenience to the customer, we contacted customer *** on April 14th, and refunded the monies back to him to rectify this situation. I reached out to this customer *** again on April 15th, to make sure his situation was settled, and he agreed he is satisfied with the refund offered. If you have any farther questions, please contact me directly. Best Regards,Kaycee Y***Customer Relationship Manager Mega Furniture LLC*** * ***

To Whom this may concern,We have been in contact with *** ***, and discussed the concerns she has had with Mega FurnitureWe have since been able to get *** *** a rush delivery for the furniture she wants*** *** received her merchandise earlier this morning on March 3rd, and signed
accepting her delivery, gave us 5/stars, and has since posted a positive review of our company!We look forward to working with *** *** again in the future!Please contact me if you have any farther questions,
*** ***
*** *** ***
*** *** ***
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This sofa isof very bad construction! I was told the warranty covers all.I want thissofa replaced or give me a 100% refund, only
Regards,
*** ***

To whom it may concern and the Revdex.com:In regards to the complaint MrsC*** has presented to the Revdex.com, here is our statementMega Furniture has no control over manufacture delays, however the customer is our priority and we did everything on our side to try to get her merchandise in timeWhen we
received notification from manufacture that such merchandise was not going to be able to arrive to our distribution center we inform customer and proceed to cancel the order she has placed with usIn regards to the charge MrsC*** mentions, it never happenedMrsC*** agreed to apply for financing option through Wells Fargo, she signed the application that gives permission to Wells Fargo to run a report on her creditMrsC*** was approved by them and they issued a credit card for her, Mega Furniture has no in-house credit, therefor we work with different financing companies such as Wells FargoWe have never been aware of her credit score and there is no possible way for us to affect her credit as we are not a financial companyWells Fargo financing company does not charge our mutual customers until after confirmation of deliveryTherefor, MrsC*** was never charged on her Wells Fargo Credit card since they merchandise was never deliveredWe have confirmed this information with Wells Fargo financing. We truly apologize about this misunderstanding, it was never Mega Furniture's intentions to fail our customer by not getting her the merchandiseWe truly hope we can help MrsC*** furnishing her home in the future. We would also like to inform that Mega Furniture has recently finished the financial relationship with Wells Fargo, we encourage MrsC*** to contact them directly to receive more information about closing or cancelling the credit card she was approved by them.Please let us know if there is anything else we can help with.Regards,Mega Furniture Managment

To Whom It May Concern:
The customer purchased the merchandise on July 13, and received delivery on July 18, The customer contacted Mega Furniture after her one year manufacturer's warranty had expiredUnfortunately we cannot replace or repair the merchandise
However if the
customer would like to purchase a replacement piece, the store manager *** where she originally purchased would be more than happy to assist in working out the best price for the customer
For any further questions, please contact me directly
Thank you,
***
CS Manager
Mega Furniture
*** *** ***
***

To whom it may concern, and the Revdex.com;Mrs*** *** (customer ***) visited our Mega Furniture Mesa store on November 20th, 2015, and purchased merchandise based on her preferencesAt the time of purchase, our customer signed agreeing to our sales policiesAfter the purchase
was finalized, Mega Furniture takes full responsibility for an unfortunate human error made on her accountOne number was accidentally typed wrong, and a chair was ordered, instead of a wedge. At the time of delivery on December 12th, 2015, this mistake was notated, and Mega Furniture immediately placed the order to have her wedge on it's wayDue to this being Mega Furniture's responsibility, Mega Furniture is obviously covering all additional charges for the multiple deliveries. After our customer's initial delivery on December 12th, our customer called in within hours of her delivery to report damage to her MEGA AMY *** Rec SofaThe one communication that the technician department had with our customer, we did inform her that we would not be able to help because she already set for an exchangeThis was not meant to frustrate our customer, but simply done to help her get back to the original department who was taking care of her. This backrest to the MEGA AMY *** Rec Sofa was exchanged on December 23rd, 2015, and our customer signed agreeing the merchandise was delivered without damage and she would not claim damages later. I have reached out to Ashley Furniture, and the MEGA AMY *** Rec Sofa is estimated to be shipped to us on December 31stThis date is just an estimate, and Mega Furniture will continue to be in contact with our customer frequently while we await the merchandise. Please feel free to contact me if you have any additional questions or concerns. Mega Furniture Management***

To whom it may concern,Here at Mega Furniture, we sell a wide variety of furniture, ranging from no manufacture warranty (considered "as-is" or "cash and carry"), to day warranted furniture, all the way up to limited lifetime warrantied furnitureThis customer visited our *** location on
11/28/2014, and purchased discounted merchandise that he was able to sample and inspectThis customer also declined the year extended protection planThe Aformentioned merchandise was offered to this customer at an advertised price, and is warranted for days against defects in the manufacturingCustomer received delivery on 12/03/Customer signed merchandise was delivered in good condition with no damages This customer first contacted us on 02/16/15, still under warranty, and had an issue with one cracked dining chair leg, and a missing button from the benchWe dispatched a technician on 02/27/who serviced his merchandise (including the replacement of one damaged leg), and customer signed that service was completed satisfactoryWe received no additional follow up from the customer after that time. Customer called in again on March 23, 2015, and stated he feels like all of the legs will break someday in the future, and would like a refundI referred the customer to his original signed agreement at the time of purchase, stating we do not allow refunds this far from deliveryCustomer wanted us to exchange his merchandise for something warranted for a lifetime. I contacted this customer today, and gave him the option to have his chairs repaired or upgradedWe have also offered to show our customers how chairs can be treated to last him many yearsWe always recommend not sliding the Chair across a surface, as this is very hard on any chair, regardless of warranty lengthThis is what causes cracking in chair legsIt is best to pick up a chair and place it where desired, and then sit downThis will preserve the life of any chair.We have also offered this customer an option for store credit to upgrade to different chairsCustomer has expressed he would like to have the service to repair his current merchandise because he does enjoy his tableHe has expressed that this will resolve his complaintMr*** is set for a technician appointment this Thursday, 03/26/2015. I have also explained to this customer that we sell replacement legs for a very affordable price (average cost is $per leg)This is available to our customer if he does develop issues in the future after warranties have expired.We appreciate Mr*** business, and invite him to contact Mega Furniture customer service at any time.Best regards,*** ***Customer Relations ManagerMega Furniture LLC

Complaint: ***
I am rejecting this response because: I should have been told early in the day that it was an option to reschedule my deliveryI wasn't told until the driver told me at 8:30pmMy plans for Thanksgiving were already ruined at that pointI did not receive a single call through the whole delivery to keep me updatedI only received one call from the driverI did not receive all the furniture that I orderedI was sold the package as piecesShortly after the sale, the salesman called me to tell me it actually included piecesI told him I would accept the pieces if I could get a discount, otherwise I want all piecesOf course all that was delivered were the itemsI was told that I have to pay another $to get the last piece of my set or I have to go in to get it myselfI'm planning on going to get it myselfI was told last week that it would be here by TuesdayI didn't get a call so I called themThey told me it would be Wednesday or Thursday and I would get a callIt is now Thursday and I have still not received a callThe lack of customer support is what is most upsetting about dealing with this companyThey called me TWO TIMES out of the callsALL other calls were me calling themThey have done nothing to resolve the countless issuesI should be refunded part of my payment for the amount of time and hassle this has caused meI'm hoping to go pick up my last piece of my order today and finally be done with this company. Regards,
*** ***