Mega Furniture

We Apologize about the miscommunication, Yes you are right the Furniture is still under warranty for One year, We would able to repair or replace if there are any Manufacture Defects, We have advised our Distribution Center to do a replacement on your Swivel Chair, It looks like they have replaced the Chair Yesterday and Again sorry about the employees confusing you with Several names and numbers, We will address thatAppreciate your help, Thank you very much for the Business

To whom it may concern, Please see attached response to the letter sent by Mr***We appreciate his communication greatly, and hope this new offer, as well as attached proof of manufacturer's statements will help resolve this complaint. Best Regards, Mega Furniture Management

To whom it may concern, Mega Furniture takes these accusations very seriously, and we apologize for the experience our customer describesThe day of this incident, Mega Furniture refunded our customer's entire order, and made an incident report on file when the store when we asked our customer
to please leaveWe apologize for this experience, and wish our customer the best with his future furniture purchases. Best Regards, Mega Furniture Management

We spoke with the customer and scheduled a date for the week of the 24th to do a final exchange to the customer's satisfaction

We have spoken with the customer and scheduled a date for a service tech to exchange the damaged storage drawersWe have received those items and will exchange them to the customers satisfaction on the scheduled date

Good Morning,I have contacted Mr*** and offered to honor his furniture as a complete set despite the manufacturer's decisionMrand Mrs*** have been offered the full credit for all three pieces delivered and exchanged without chargeWe want Mrand Mrs*** to enjoy their furniture, and hope
that their new exchange will win back their favor and resolve their dissatisfaction with the ** *** manufacture.Thank you,
*** ***Customer relationship ManagerMega Furniture LLC

To whom it may concern and the Revdex.com, We understand the request that our customer is takingHowever, we do have a set of policies that are given to the customer at the time of purchaseMr*** signed agreeing that Mega Furniture has no refunds, no exchanges, and no cancellationsWe also inform the customer that We uphold the manufacturer's warranty at their discretion onlyI have attached a copy of Mr***'s signature for the Revdex.com to review. It is very unfortunate when furniture gets broken, but, we are happy to say that this brand comes with a limited lifetime frame warranty, and upon approval, we can offer a full in store credit to purchase something more to Mr***'s likingHowever, as he agreed when he purchased, Mega Furniture offers no refunds. If Mr*** would like a refund, he did also sign to an option to receive a refund after the restocking has been paidThis is due to the fact that the manufacturer will not submit credit Mega is unable to show that a replacement was administeredThis is a safeguard put in place to make sure Mega is not asking for refunds, and then not passing them onto customersIf We do not replace or offer In store credit, then the warranty claim is closedWhich results in a restocking charge, as agreed to in writing. We look forward to fighting for this approval, and getting brand new merchandise in Mr***'s home, and minimal to no charge to him! All at the manufacturer's discretion. Please feel free to contact me if you have any questions or concerns, Mega Furniture Management ***

while the furniture was delivered it was only after refusal of this company to issue a refund after dozens of attempts to receive any return contactWe have furniture that we now didn't need and due to their unscrupulous business practice we were left with no choice but to either take it or take legal actionWe didn't currently have the resources to follow legal recourse and suspected it would only result in more stress and partial refund anyway, we were forced to accept they Mega had won this battleIt's very unfortunate that a company of this size would take such advantage of people when they were in breach of contract

Complaint: ***
I am rejecting this response because: I've been hearing these excuses for months nowThey refuse to ever call me with updates which shows lack of concernI am the only one who calls them and continue to get the same responsemore weeksSo I will wait and see what happens nextAs of this week, we are in Florida until Monday morningBut I've still not even heard from them regarding any deliveryTime will tell.
Regards,
*** ***

To whom it may concern,Mr*** purchased his Kian sectional on 11/25/13, and received delivery on 11/26/At delivey, *** signed that his sectional was delivered in good condition and he will not claim damages laterOur customer first contacted us on 6/11/to report that one side of
his sectional was leaning towards the groundOur team requested pictures from our customer, and informed him we would follow up when pictures are received. Mega received pictures on 6/25/14, and were forwarded to Kian to order needed partsWe emailed the customer three times in August 2014, informing him that the parts would take time to be received, and keeping him updatedOn 11/20/we contacted *** to inform him the pieces arrived, and to set him up with a tech apptat no costService was completed on October 22nd, '14, and *** signed this service agreeing the it was completed. We did not hear from *** again until 4/24/15, and *** reported that there are some seats sitting lower than beforeWe informed him that his warranty was for one calendar year, and that Mega furniture does not routinely offer services for hire*** has since been routinely persistent to receive a technician apptHowever, I called him personally on 5/16/and left a voicemail informing him we cannot offer an appointment under warranty, but that an appointment is authorized to be purchased. Mega Furniture did not hear back from *** until 2/3/16, when he called asking again about serviceMega has continued to honor an apptout of pocket for ***I have called our customer on Feb2nd, 4th, 17th, and again today, Feb18, '*** has agreed to service for his furniture, and has made the agreed payment, and is scheduled to have his merchandise picked up for repair on 2/22/16. At this time, Mega feels we have come to a fair and concise compromise with our customer, and we look forward to repairing his merchandise.Best Regards,Mega Furniture Management

The customer was contacted and was offered this weekend for the exchange on the RAF ReclinerThe customer refused it and chose the following week, after christmas, for the delivery dateHe has been added on the route for next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

To whom this may concern,Customer *** visited our Mega Furniture *** location on April 5th, and purchased furniture based on his preferencesDuring purchase, customer signed our Refund, Cancellation and Exchange policies (please see attached for Revdex.com review)This customer received
delivery on April 4/8/for most of his items, discounting one EASYREST TXLFN- GEL LUX LOW PROFILE. After delivery, Customer called our Customer service support center about the missing item from his orderUnfortunately this item was not in stockBased on this inconvenience to the customer, we contacted customer *** on April 14th, and refunded the monies back to him to rectify this situation. I reached out to this customer *** again on April 15th, to make sure his situation was settled, and he agreed he is satisfied with the refund offered. If you have any farther questions, please contact me directly. Best Regards,Kaycee Y***Customer Relationship Manager Mega Furniture LLC*** * ***

To Whom this may concern,We have been in contact with *** ***, and discussed the concerns she has had with Mega FurnitureWe have since been able to get *** *** a rush delivery for the furniture she wants*** *** received her merchandise earlier this morning on March 3rd, and signed
accepting her delivery, gave us 5/stars, and has since posted a positive review of our company!We look forward to working with *** *** again in the future!Please contact me if you have any farther questions,
*** ***
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To whom it may concern and the Revdex.com:In regards to the complaint MrsC*** has presented to the Revdex.com, here is our statementMega Furniture has no control over manufacture delays, however the customer is our priority and we did everything on our side to try to get her merchandise in timeWhen we
received notification from manufacture that such merchandise was not going to be able to arrive to our distribution center we inform customer and proceed to cancel the order she has placed with usIn regards to the charge MrsC*** mentions, it never happenedMrsC*** agreed to apply for financing option through Wells Fargo, she signed the application that gives permission to Wells Fargo to run a report on her creditMrsC*** was approved by them and they issued a credit card for her, Mega Furniture has no in-house credit, therefor we work with different financing companies such as Wells FargoWe have never been aware of her credit score and there is no possible way for us to affect her credit as we are not a financial companyWells Fargo financing company does not charge our mutual customers until after confirmation of deliveryTherefor, MrsC*** was never charged on her Wells Fargo Credit card since they merchandise was never deliveredWe have confirmed this information with Wells Fargo financing. We truly apologize about this misunderstanding, it was never Mega Furniture's intentions to fail our customer by not getting her the merchandiseWe truly hope we can help MrsC*** furnishing her home in the future. We would also like to inform that Mega Furniture has recently finished the financial relationship with Wells Fargo, we encourage MrsC*** to contact them directly to receive more information about closing or cancelling the credit card she was approved by them.Please let us know if there is anything else we can help with.Regards,Mega Furniture Managment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This sofa isof very bad construction! I was told the warranty covers all.I want thissofa replaced or give me a 100% refund, only
Regards,
*** ***

To whom it may concern, and the Revdex.com;Mrs*** *** (customer ***) visited our Mega Furniture Mesa store on November 20th, 2015, and purchased merchandise based on her preferencesAt the time of purchase, our customer signed agreeing to our sales policiesAfter the purchase
was finalized, Mega Furniture takes full responsibility for an unfortunate human error made on her accountOne number was accidentally typed wrong, and a chair was ordered, instead of a wedge. At the time of delivery on December 12th, 2015, this mistake was notated, and Mega Furniture immediately placed the order to have her wedge on it's wayDue to this being Mega Furniture's responsibility, Mega Furniture is obviously covering all additional charges for the multiple deliveries. After our customer's initial delivery on December 12th, our customer called in within hours of her delivery to report damage to her MEGA AMY *** Rec SofaThe one communication that the technician department had with our customer, we did inform her that we would not be able to help because she already set for an exchangeThis was not meant to frustrate our customer, but simply done to help her get back to the original department who was taking care of her. This backrest to the MEGA AMY *** Rec Sofa was exchanged on December 23rd, 2015, and our customer signed agreeing the merchandise was delivered without damage and she would not claim damages later. I have reached out to Ashley Furniture, and the MEGA AMY *** Rec Sofa is estimated to be shipped to us on December 31stThis date is just an estimate, and Mega Furniture will continue to be in contact with our customer frequently while we await the merchandise. Please feel free to contact me if you have any additional questions or concerns. Mega Furniture Management***

To Whom It May Concern:
The customer purchased the merchandise on July 13, and received delivery on July 18, The customer contacted Mega Furniture after her one year manufacturer's warranty had expiredUnfortunately we cannot replace or repair the merchandise
However if the
customer would like to purchase a replacement piece, the store manager *** where she originally purchased would be more than happy to assist in working out the best price for the customer
For any further questions, please contact me directly
Thank you,
***
CS Manager
Mega Furniture
*** *** ***
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To whom it may concern and the Revdex.com,To better explain the previous response, our customer Mrs*** was emailed on August 20th, informing her that the manufacturer deemed the alignment of her backrests to being within the margin of normal, and was not a defect in manufacturingSince each item potentially reclines or is stationary, the backrest needs to be able to move freely and is not one continuous buildIn addition, we informed Mrs*** that the one USB port was delivered as it is displayed on the showroom floor at the time of selectionMega Furniture suspects there is a misunderstanding because the previous model of furniture (from a different manufacturer) before this set has two USB portsHowever, Mrs*** was aware she selected a different model of furniture from a different manufacturerThis sectional is displayed and delivered with only one USB port. Since this email was sent on August 20th, 2016, Mega Furniture has not received any photographs or claims of new damages covered under warrantyWe sincerely appreciate Mrand Mrs***'s patronageMega Furniture has offered very specific non-kosher treatment outside of the realm of for our customers, including discounted refunds, additional price discounts not applicable in store, Free deliveries, and Full in-store creditsMega Furniture will continue to assist with any structural damages covered by warranty within the warranty coverage period. Best Regards,Mega Furniture Management

To Whom it May Concern:
I acknowledge the customer is not satisfied with the action however, the customer did not contact our customer service department until after the manufacturer's warranty was expired
The customer has requested in her response for us to contact the manufacturerI am more than happy to do this however, since the merchandise is over a year old and is out of the manufacturer's warranty, the customer would need to pay for replacement pieces as previously stated
For any further questions, please contact me directly
Thank you,
***
CS Manager
Mega Furniture
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