Megabus.com

My wife, daughter, and two grandchildren (plus approximately 35 others) were to take a megabus from Ann Arbor Mi. To Chicago, this morning. The megabus never showed up. Plus did not call to inform all passengers of any issues. What poor way to operate a company, very unprofessional. Made a mess of the family reservations and plans. Never book with megabus again.
[redacted]r

Complaint: [redacted]
I am rejecting this response because: I have spoken to your representative Mary O who has contacted me by email and  phone. 
Regards,
[redacted]

After the bus got delayed from 9:30 to 10:30 I got to Christiansburg VA at 4:45am instead of 2:55am thus not having a ride anymore to my destination. I get off the bus trying to get my luggage. The bus driver asked if I see my suitcase and I said no it might be under a few of them because a few people got on the bus after me. She then replied that she was not going to get my luggage because she dint feel like digging under all of the other peoples stuff and that they were late. I replied how am I supposed to get my luggage? She said “call customer service because I don't want to deal with it”, then closed the door in my face and drove off and as I tried to run for her to get my stuff she almost ran me over trying to leave. So not only did I miss my ride back to school I also do not have my luggage with all my winter clothes in this cold and snowy winter. I called customer service Sunday and the guy said it’s going to take 5-7 days for lost and found to call you and try to ship your luggage back to me. I called again today and he said it was going to take 7-10 days and they ended up "loosing" my luggage. I don’t have that much time because it was not my fault my luggage was left on the bus, but your driver’s laziness and rudeness why I do not have my necessities to survive at this school where I’m 2,000 miles away from home (California).” currently in process of suing.

No hassles, just good service! A company that does what it should do without bells and whistles is rare these days. With SD you get what you paid for....period. The price is the best, the service is first rate.

We would gladly refund your tickets.
We would have to have a copy of the police report or a hospital discharge paper to refund your monies.
Please provide and we will refund your monies

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

received a response requesting the reservation summary number for my reservations. See below:
Reservation summary for order [redacted],
Reservation Number [redacted]
Reservation Number [redacted]
Regards,
[redacted]

In order for the pax to be assisted, please send the screenshot of the incorrect address to [redacted]. This will help us determine compensation and also we can send the screen shot to the proper department to be fixed.

No Problem with this company. Honest so far.

Please be advised as mentioned on our website megabus.com routes leave from and arrive at strategic locations within the towns and cities we serve. Please note that many stops are curbside, outdoor locations. Details of our departure and arrival points, including maps can be found in the Bus Stops...

and Search and Buy tool sections of the site. Also the bus stops are clearly given on our website and on the confirmation email sent to all passengers with specific directions. Please see the bus stop information below.
 There are two megabus.com stops available in the Dallas/Fort Worth area. The megabus.com stop for arrivals and departures in downtown Dallas is located at the DART East Transfer Center, 330 North Olive Street. megabus.com services will arrive and depart from docks H and I. No cars are allowed on the property. The megabus.com stop for arrivals and departures in Grand Prairie is located at 710 Davis St. An indoor waiting area and restrooms are available. BE CAREFUL! Check your reservation for the exact location and time of departure.

Please accept our apologies for the delay you experienced on your recent travels with us. We understand your bus departed the stop late and made an unscheduled stop along the way. Unfortunately per DOT laws and regulations we needed to switch drivers. I can assure you we are adjusting all schedules...

and routes to ensure that our drivers do not exceed their time and passengers journeys are on time. At this time, we are unable to honor your request for compensation

I found SD Bullion and their staff to be most helpful in my first purchase of silver and gold. The products were as shown and described on the site. I am very pleased with their help and their expert communication of doing such a purchase and the shipping was very timely and secure.
I would re commend their service to anyone and the price to be very good. Thank you to SD Bullion and those who served me.

The reservation was for 2 passengeres therefore the client received 2 one way complimentary tickets for future travel and the proper notations are on the client's account.

Complaint: 11534275
I am rejecting this response because: I am providing further information requested by the business. 
Reservation number: [redacted] 
Regards,
[redacted]

An agent from our lost and found department will be contacting you again shortly.

Thank you for contacting megabus.We are sorry to hear that you missed your megabus service. Please be advised that megabus.com reservations are non-refundable and you must travel at your specified time and date. Customers are required to be at their departure point at least 15 minutes before their...

selected trip is scheduled to depart. This allows megabus.com drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. No refunds or credits will be given in instances where customers miss the bus.

Complaint: [redacted]
megabus is criminal scam-...

they have cancelled my reservation to travel and a massive amount  of others after we prepaid the trip one month in advance- they have a written policy to allow customer to travel oin same trip if it is given immediately before or after cancelled trip- which my trip has- but because they are criminals they hope customers will pay again for same trip plus a second booking fee- my company is aware of their fraud and I know I will get refunded- but Revdex.com should take action because they have gone against their own policy and are charging 2x - this is unauthorized charge on my credit card as well - they are not authorized to charge my cc for nothing- 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Why should I pay for something I didn't get? Your bus delay is not my fault. I should not have paid for it. It is your fault. Do you mean that I should wait there the whole night for a bus which I never know when will come though I have waited for another hour after the scheduled time? You should not just collect the money but don't provide any service. Will you pay for something you don't get? 
Regards,
[redacted]

While I appreciate the cost, there is no excuse on how my party have been treated by Megabus' customer service team in regards to the catastrophe that was our return trip from Reno. We were warned via email sent 28 min before the scheduled pickup that they were going to be 90-120 minutes late. Rather then wait in the hot sun (I'm prone to heatstrokes and have been experiencing altitude sickness this past weekend with nosebleeds) we were close to the stop to get out of the hot weather and eat something while we wait. We arrived back only to discover the bus had left!! I called a CSR agent who could do nothing for me and HUNG UP on me abruptly. We were forced to take greyhound home where we didn't arrive to SF until 2am! The customer service rep did not offer compensation, any recourse or reason why they could not call/email to inform them the bus was arriving earlier then quoted. So pissed and have been advising others of my plight to never do business with megabus. The rest of my party also complained and got some compensation but what about my ordeal that didn't warrant something back from the company aside from saying they've "recorded the details of your complaint to assure that the appropriate measures will be taken to avoid a re-occurrence." I'll be happy when there's a bullettrain or some reliable and friendly service that puts them out of the West coast.
Your BS response basically
We would like to apologize for the inconvenience your journey with us has caused you. I have recorded the details of your complaint to assure that the appropriate measures will be taken to avoid a re-occurrence.

Please provide us with the reservation for the trip you are stating encountered a delay.

Complaint: [redacted]
I am rejecting this response because:
 I have not received a refund.  My wife and I were parked in front of the bus and I asked the driver if this was the bus to Virginia he told us yes and that they were not ready to board as yet but will be boarding shortly.  There was a massive crowd trying to all board at the same time. We waited for the crowd to board and when I was trying to board he closed the door.  The bus was scheduled to depart at 11pm and did not leave until 11:15 and we arrived at 10:48pm so I don't know why we were not allowed to board.  They may have over sold the bus.  I would like a refund in the amount of the bus ticket.  
Regards,
[redacted]