Megabus.com

Client was already refunded on 2/25/2014

Complaint: 11534275
I am rejecting this response because: I am providing further information requested by the business. Reservation number: [redacted] 
Regards,
[redacted]

SDB is a company that you can trust. With all of the scams on the internetter this company delivers. They are fast and follow thru paperwork. I will continue to use them for my business.

Quality Company.\r\n

Please understand that when purchasing reservations with us, we request passengers to inform us if they require any special assistance. Your reservation was made as a regular reservation. Unfortunately for safety concerns, drivers are not allowed to open the luggage bay compartment. Drivers are able to make exception for passengers with special requirements but the information needs to be stated along with their reservation. At this time we are unable to honor your request of a refund. Per our terms and conditions reservations are non refundable. I hope you will give us the opportunity to serve you again. Please accept our sincerest apologies for the troubles this has caused you.

I apologize about the inconveniences this has caused you. Please understand that at times we may have unexpected concerns occur in which we try to resolve swiftly. Unfortunately, the journey you were on experienced a significant delay. Due to this we have compensated passengers with a 25% redemption...

code. A replacement bus was sent to rescue the passengers. Unfortunately if you departed the stop before the rescue occurred we are unable to compensate you. Please accept our apologies for the troubles this has caused you.

I have conducted more than a half dozen orders with SD Bullion and all have gone smoothly with the products delivered promptly and as expected.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before

Placed my first order with SD Bullion. The order was processed and shipped within 24 hours, SD goes above and beyond with the security of the package, and I received my order in perfect condition.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and would like to submit a phone number so I can be contacted.  [redacted] 
Regards,
[redacted]

One of the best priced on-line bullion dealers with great customer service and communications. Superior privacy and fast delivery.

Complaint[redacted]
I am rejecting this response because: I still have not received my suitcase.  Also the original tracking number [redacted] has been canceled by FedEx
Regards,
[redacted]

I apologize about the inconveniences this has caused you. Please be advised that after investigation we were able to confirm your bus departed at 12:02am. Unfortunately if you missed your bus we are unable to assist you.

I do apologize about the inconveniences this has caused you. Please be advised that you have already been in contact with the Lost and Found Manager. Unfortunately we are unable to honor your request of compensation.

Complaint: [redacted]
I am rejecting this response because:At this point it's not about the money. If it was it would surely have to be more than $40+ to get me to complain this long. It's about the principal and about the fact that this company allows this kind of business practice to continue rather than resolve it quickly. For example: I emialed this company's customer service department and they responded with an auto response saying it takes about 5 days to get a response to my email. This was last Sunday while I was on the bus. Strangely enough they responded to Revdex.com within hours to say that "I was late for the bus". Even responded through this website a second time. Yet still no response to customer service. If that's their idea of customer service then I shouldn't be surprised that rude and careless people like Ceasar work at their stations. It's been a week since my complaint and all they've done is try to drag it out until I give up. 
Regards,
[redacted]

I do apologize about the inconveniences this has caused you. Please be advised that after investigation I was able to confirm that the bus departed at 8:15am from the [redacted] stop. Unfortunately if you missed your bus we are unable to compensate you.

My wife, daughter, and two grandchildren (plus approximately 35 others) were to take a megabus from Ann Arbor Mi. To Chicago, this morning. The megabus never showed up. Plus did not call to inform all passengers of any issues. What poor way to operate a company, very unprofessional. Made a mess of the family reservations and plans. Never book with megabus again.
[redacted]r

Please provide us with the reservation number for the trip you are stating was 4 hours delayed so we can further assist you.

Outstanding on all counts.

Megabus was the worst travel experience I have ever had in my life. When we boarded the bus in New York City it was 95 degrees outside; however the bus driver would not turn on the bus so it would cool down. All of the passengers were sweating profusely, and several passengers felt as though they were about to pass out. Despite several complaints the bus driver refused to use the air conditioning as it was against company policy. It turns out the air conditioning upstairs hardly worked at all which made for an extremely miserable three hour bus ride. When we arrived at Baltimore to drop off some passengers, the bus driver turned off the bus and got off although the bus was supposed to continue on to Washington DC. The bus driver made no announcement about what was happening. I found out from other passengers that the bus driver's shift would be over in one hour and she would not be driving us to our final destination (which was one hour away). So these 25 passengers destined for DC were essentially stranded in a commuter parking lot 20 minutes north of Baltimore. The driver said we should be able to get on another bus coming through Baltimore, but she had no idea when it would be there. I ended up having to take a taxi to Washington with two other stranded passengers which cost me an additional $50. I would never, under any circumstances, use Megabus again. It was an absolute nightmare.