Megabus.com

Great company, great customer service.

Ms. O is our insurance representative who will resolve this matter.

The complaint was sent to our escalation department for investigation. Once the investigation is complete a representative will contact the client.

Service was as promised. I was prompatly notified as each action occurred.

To whom it may concern,
Regarding SD Bullion, I can say that this is the best company with the best prices of any that I have found. I buy a silver dollar every month and when I find a better deal I go with it. Most recently, SD's price for eagles is over a dollar less then the closest competitor. I don't know how they can work within those margins, but I wll continue to take advantage.
[redacted]
Maui Hawaii

I love SD bullion. Great service ,Great prices!!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We’re sorry your son was denied boarding, but our staff is required to follow the guidelines that you agreed to when purchasing your ticket. To travel with us all children under 17 years of age must be accompanied by an adult (17 years of age or over).Unfortunately, we do not issue refunds when our...

terms and conditions are not followed.

I have ordered multiple times from SD Bullion and the company has always given me top notch service. Their shipping turn around time is exceptional. I actually stopped buying from another company because of the extremely slow turn around time on orders from them.
I had been completely satisfied with SD Bullion until yesterday when I received my latest order. The coins I ordered were completely unacceptable based on the price I paid for them. Yes, it only took a few days for them to arrive, but they were in horrible condition, and these were really expensive coins for what they were that I purchased. Now I am kind of in a dilemma on who to order from.

We do apologize for the inconvenience with our bus stop change. The complaint was sent to the proper department who are responsible for reviewing bus stop complaints.

The passenger has been refunded $6.75. Please allow 3-5 business days for this to post.

EXCELLENT DEALING WITH THESE PEOPLE!!!

SD Bullion has been a reliable and trustworthy supplier of precious metal coins. In my experience their web site is easy to navigate, product and payment options are clearly identified and all of my orders have been fulfilled exactly as expected, in a timely fashion and free from unexpected surprises or delays. I will continue to purchase through SD Bullion and recommend them as a supplier to others.

I do apologize for the inconvenience. I have investigated this matter and according to our records you are entitled to a Refund or Reschedule. Please respond and let us know which option you would prefer.

Client was refunded and has a one way for future travel.

In order for us to better assist we will need the reservation number for the trip in question

Please be advised the code expires 10-24-17. Your redemption codes are still valid.

Complaint: [redacted]
I am rejecting this response because: The response simply restates Megabus's policy that passengers must be at the specified place of departure 15 minutes prior to the departure time.   Apparently, you have not read my complaint clearly, because my complaint is not regarding this policy. My complaint is that I missed the 7:30 p.m. bus and was charged for another ticket on a subsequent bus EVEN THOUGH I WAS WAITING AT THE SPECIFIED BUS STOP 15 MINUTE PRIOR TO DEPARTURE TIME AS ACCORDING TO THE TERMS OF THE POLICY.
To be precise, I was waiting at the specified stop from 7:15-7:40 p.m., at which time I was informed by an arriving bus driver that my bus departed from a stop different than the one described on the ticket, and that I had missed the bus. When I called Megabus to have the situation addressed, I was forced to buy another ticket and my request to speak with supervisor was denied and the "customer service" agent (I use quotes here because I received nothing resembling "service" during this ordeal) hung up the phone.
Accordingly, I demand a refund for that ticket, and an apology for pushing my eventual arrival time at my destination until midnight.
[redacted]

I apologize about the inconveniences this has caused you. Please provide us with the phone number you used to contact us when the agent informed you that you were able to cancel your reservation in order to be further assisted.

I bought two tickets from Indianapolis to Chicago that should have departed at 9:45. It was for a 13 and 14 year coming from visiting their auntie. They were at the location at 9:30 but no bus came. There was also other people waiting for a 9:45 bus to Atlanta that never came. When we called customer service I was told the bus came at 9:26 and left at 9:46 which is impossible since the teenager and the other customer been outside waiting. I was livid because I have two teenager stuck trying to get home. The customer service manager and a representative told me there's nothing they could do. There are no refunds and I would have to buy another tickets although I had several people telling them that their bus did not come. They refused to give me credit for a later departure and said all you can do is go on the website and complain. Horrible company and customer service.