Meineke Car Care Center

In regards to *** ***, we address her concerns for the original problem for coolant leaks and catalytic convertor, however because of her financial issue, there is still some concerns of oil leaks and lower control arm that still needs her attention, however we would like
to invite her in to have the oil leaks repaired @ no charge like the oil pan gasket and seals so she can not worry about her car leaking oil anymoreAlso with the suspension issues offer her all parts @ cost and half the labor to do the work

I (*** ***) spoke with the customer *** *** at the beginning of May 4-She called and said she was at another shop and was calling me because Meineke previously worked on her vehicle*** stated all of her lug nuts were loose and her alignment was incorrect and
that was done approximately days ago. I apologized and asked her for the bill so we could reimburse her*** stated there was no chargeI asked her if she would bring the vehicle in so we could look at it and make sure it was safeI offered her a free LOF to show we were sincereWe had an open appointment for the 8th of May at no charge at any Meineke*** called back and asked for a refundI asked her what amount she felt she should be refunded as multiple repairs were performed*** stated all of the charges should be refundedI have no receipts or documentation to help ***, I have called multiple times with no return call*** also never came into this or any other Meineke to my knowledge. If all the lug nuts were left loose she would have sustained damage to the wheel(s) and studs. This vehicle must be inspected. If no damage was incurred, then the lug nuts could not have been loose to the point where any physical or body damage would have been sustained.Meineke offers nation wide warranty work and we will stand behind our work 100%. We (or an authorized shop) needs to be able to inspect the vehicle to proceed with any claim

December 8, Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding that has occurred regarding Puzzlemania The form indicated that you would receive an introductory shipment
of Puzzlemania, for which you would be charged $5.95, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive new Puzzlemania books every four to five weeks at $11.90, plus shipping and handling and tax. It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that your account is closed and removed all charges, effective December 8, 2016. Please feel free to keep any shipments received with my compliments. Please disregard any notices that may have been printed prior to the date the account was cancelled. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers Account # *** JC/mlc

They push things you dio not need and practice deceptive business practicesI would stay away! Suggested work that not only did not help my car but broke my car and then doctored documents submitted to the Revdex.com after I complained Stay away!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Initial Business Response /* (1000, 7, 2015/10/14) */
On 8-31-ms.*** came into our shop asking about an oil changethen wanted to know if we could disable her aftermarket alarm system for herwe took a look at it for her and let ms*** know that we could disable it for herat that time
ms *** said to ga ahead and disable itms *** also stated that her battery light was on and wanted us to charge her battery for herat that time we tested the battery and charging system to make sure she didn't have a bad battery or alternatoreverything tested good so we charged her battery for herMs *** was very happy with our service upon leavingon 9/9/Ms *** called the shop and stated that there was a fire under the hood of her vehiclewe advised her to call the fire department if there was a fire under the hood of her vehicle and have it towed to our shop so we could look at it for herAbout minutes later Ms *** drove her vehicle to the shopwe check it out for her in the parking lot and advised her that the abs pump shorted out and caught the wiring on fire and the abs pump and wiring would need to be replaceWe looked up prices on the repair for Ms *** and advised her the repairs would be around $that's when Ms *** stated that she had been having problems with the abs kicking on by it selfAround a week later Ms *** and her son called the shop and stated that someone painted over her airbag light on her dash boardwe advised Ms *** that no one at the shop would do anything like that our business would never be around for doing work like thatMs *** stated that she was going to call corporate officethe next day we got a call from corporate office and we explained to them what had happened and what we foundand that ms *** didn't have us look at her vehicle to see what was on her dash boardabout weeks later we received a letter from the Revdex.com

Complaint Information: *** *** came to our facility for a Ct emission test on his *** *** ***The Ct Certified Emissions tester drove the vehicle onto the test bay and experienced the clutch slippingThis vehicle is a manual transmission car with a clutchThe required test
for this vehicle is an electronic computer interface test and therefore other than driving the car into the test bay and out there is no further driving of the vehicle required to perform this testAdditionally, there is no hill that the car needed to drive up, simply a small standard ramp to the emission test equipmentWe perform hundreds of emission tests at this facility every month and our equipment is standard and approved by the CT emissions Program*** *** is claiming that somehow the Meineke Emission tester caused damage to the clutch on the vehicleAlthough this is an unfortunate circumstance, the car does have over 145,miles on it with the original clutch according to *** ***At this mileage clutch replacement is not uncommon on any standard transmission equipped vehicle*** ***'s assertion that the clutch was damaged at this facility during a very routine test procedure is completely unwarranted and inaccurateFurthermore, standard transmission clutches generally do not give much indication of wear prior to failureThe clutch disc material does wear over time, and as the clutch disc is completely internal to the transmission assembly, no visual inspection can be made during routine maintenance without extensive dis-assembly of the transmission housingAdditionally, as any clutch disc wears, the material becomes thinner and thinner until it reaches the point when the clutch flywheel will start to slip against the clutch disc material, causing a burning odor and transmission gear slippageIn summary, the vehicle in question was driven into the bay, tested, and driven out of the bay in the proper and professional manner required by both Meineke Car Care and industry service standards*** ***'s claim that the clutch was damaged "undoubtedly as a result of the incompetence of Meineke's negligence" is completely unfounded

: I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding that has occurred regarding Puzzlemania Our records indicate we received a response to one of our promotional mailings and it was
processed on February 15, 2016. Our practice is to process all order requests we receive unless it is obvious that the request is not legitimate. Often it is difficult to tell, so we process the request in good faith The Puzzlemania promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Puzzlemania book, a free tote bag, and stickers. The promotion went on to state that a second book would be included to review on a trial basis. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free book and tote bag could be kept with our compliments. As we have no record of receiving a cancellation request, we did not realize that it was not your intention to enroll in the club. As a result, we continued to send shipments in good faith in accordance with the details of the promotion. I have cancelled your Puzzlemania membership, effective June 10, 2016. All charges have been removed from your account. Please feel free to keep the shipments with our compliments Highlights contracts with agencies to collect on accounts that are past due. However, your credit rating will not be impacted Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

Revdex.com staff: First thank you for the opportunity of giving our point of view in this case.We would like to start by explaining that we have been offering our package services for years, not justto Honduras but also to Mexico, all of Central America and ColombiaFor all of the countries that
wework with, we offer a service to insure belongings or insurance in case of lost. Each and every one of our clients must, due to cargo legalization matters, provide a value whendeclaring content in the shipping process and based on that declaration, the insurance is offered for thepackage, (this is optional in Central America and Mexico)As you can see it is the first time we receive a‘complaint’ of this type. As far as the complaintIt is to our surprise to receive it from them since we have been in constantcommunication with the lady and her husbandAlways facing them and explaining each of the processesthat we went through until we got to the point that we considered their boxes lostHere is a littlerecount of what happened. We are a courier company that uses ‘local’ transporters according to the destiny country to completedeliveriesJust like our client, we were victims of the bad management in Customs in Central America aswell as the lack of responsibility from the transporter company in this caseWe hired the services or MrDaniel V*** owner of a transporting company with offices in California (Direkto Logistics: *** ** ** Van Nuys, CA 91405, *** * ***) person in charge of paying thecustoms paperwork and the legalization of the package in Honduras. After telling us many times that the parcel was delayed in customs process (a very common thing in thecountries that we work with) and having us wait week after week, we managed to figure out by our owndevices that the package had been practically abandoned at customs for lack of payment of saidpaperworkOne of the customs laws says that after a certain amount of time without movement, thepackage starts to generate charges for storage and other charges due to late submission. When we wanted to clear everything out, we sent a representative to Honduras to get a processordirectly in that country and liberate the packageIt was necessary to pay again so that this packagewould get ‘rescued’ and all of the ‘late fees’ that they asked usWhen we thought we had managed torescue part of the load, it turned out it belonged to a different courier company so we found ourselvesobligated to return it to its owners. Customs did not know where our boxes were, MrV*** from Direkto Logistics decided to declarehimself in bankruptcy and abandon the case leaving us with the only option to considering the packagelostAs we were receiving all of this information, we were providing it to the clients that today aremaking this complaint because of ‘theft on our behalf’. Unfortunately none of the boxes were insured when the shipment was made and because of thatthere is not much we can do for the client to recover the moneyOur insurance department investigatedthe case and as a courtesy with to the client decided to send a money order of $per box, moneyorders that have been cashed. To clarify a little bit what they are complaining about, we do not lose packages, we are always here toanswer all of our clients’ questions and try to help them as much as we canWe don’t steal, we workcleanly and with all of the intention to serve our communityAttentively,Envios Rapido Express

October 9, Dear *** ***: I have received a copy of your complaint to the Revdex.com. I am sorry for any concern about our early renewal noticesHighlights for Children has nearly three million subscribers, each with their own preferences as to when they would like to
receive renewal notices via mail and email. In order to accommodate the preferences of as many of our customers as possible, we begin to send notices at about the halfway point of each subscription. The renewal notices are simply reminders and invitations to renewThey are not bills. Customers who wish to renew early may return one of these first notices or renew online. Once the order has been processed, additional renewal promotions will not be sent. Customers that choose to renew before the subscription expires will still receive the entire subscriptions, plus the renewal. They will not miss any issues by renewing early. For those who wish to renew closer to the expiration date, these early notices may be held for later payment or may be discarded or recycled and one of the later renewal notices may be returned. Because continuous service requires advance planning for label runs, please be sure to allow four to six weeks processing time if possible. We don’t want a child to be disappointed by missing even a single issue of the magazine. Please be assured that your feedback regarding our renewal notifications has been forwarded to the appropriate departments. We appreciate the time you’ve taken to share your concerns with us, and we value feedback from all of our customers. I have verified that your current subscription is scheduled to expire with the May issue, which will arrive in April. Per your contact with us last week, we’ve removed you from our renewal list, and won’t send another notification until closer to the expiration of the subscriptionWorking for Highlights, one of the things I am most proud of this company’s long history of doing the right thing for our customers. We are members of multiple Trade Associations, the Council of Revdex.coms, and the Central Ohio Revdex.com. Highlights has been working very hard to ensure that our record with the Revdex.com has remained untarnished (with no unresolved complaints) since the 1940sOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers Account # JC/klj

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
I do not agree with this decision at all!!!! I went to you in oct with the complaints of my car not working properly an that the car was jumping everytime I would accelerate When I spoke to *** he assured me that my car transmission was perfectly fine an that I did not need to worry an that he would fix the problem I trusted his word after a week of me driving the car it kept doing the samething I then called *** an told him my concern an he told me to keep an eye on it an to bring it back down when I canI kept driving the car as it was because I was told by *** that my transmission was fine but when I was driving my car with my sister she had told me that something was defintely wrong with the car an it has to be the transmission going on the car!! I then brought it back down to meineke in a uproar an told them that my car is not fixed an demanded that they tell me what is wrong with my car an that I am not giving them amother dime of my moneyA few hours later another meineke working called me to tell me that the transmission was slipping on the car I then freaked out an the employee on the other end apologized an said *** would be willing to fix my transmission for 1600!!!!! Are you kidding me I would never pay that kind of money especially after just paying all that money in oct after him reassuring me that the problem was fixed!!! This place is a joke!!!!

I have received a copy of your complaint to the Revdex.com. I am deeply sorry for any inconvenience or frustration you have experienced regarding your Hidden Pictures Club accountCustomer service is of the utmost importance to us, and it is our goal to provide the best products
and service to our customers. I apologize that your accounts were not cancelled when you initially intended in October. Our records indicate your memberships to Hidden Pictures Eagle Eye and Hidden Pictures Let’s Play were cancelled on November 7, 2017. The final shipments were pulled to be shipped on November 3, and could not have been stopped at that time. I have included an account summary of shipments and payments below. Our records show that charges were removed for several shipments, effective December and January 5. The account balance is zero ($0.00). Since you didn’t intend to continue the services and because our products are 100% satisfaction guaranteed, I have also issued a refund check in the amount of $for all of the payments received for Hidden Pictures Club. Please allow 7-business days for the date of this response for delivery of the check. All of the shipments sent may kept with our compliments. Please note that your credit rating has not been impacted. Your Highlights magazine subscription for Chloe and the High Five gift subscription for Willa remain active and are paid through the December issue Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff Cundiff Director, Customer Contact Centers Account # JC/klj Tell us why here

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because:
Carl does not seem to want to resolve the issue the right way but to only continue to make statements that I refused to take the services allegedly offered to me at the time of serviceThe proof is clearly there on the paperwork that Meineke did not make notations that there was contamination in the car which if they would have did a proper service job would they have discovered the problem The only note stating anything needed to be done was a flush which recommended only that because of the age of the carIt seems very conveinient that after an hour that it took for Meineke to simple change the oil did the recommendation of a flush seemed to come up?
Regards,
*** *** See Carls separate email below sent to me on a separate emailAs we discussed, and as Tom offered, we will pay for the tow and examine the vehicle for freeYou may have any one you want attend the inspectionIf contaminants caused some part to fail, then we will repair the carIf contaminants did not cause the failure, you must be prepared to pay someone to repair your vehicleI repeatCease and desist your activities defaming our businessCorrect your anonymous comments on insider and yelpCarl Douma
[email protected]
Owner
Meineke Car Care Center #4118, Santa Barbara
Work: (805) 687-Cell: (805) 258-

August 1, Dear *** ***: I have received a copy of your complaint to the Revdex.com. I am sorry for any misunderstanding that has occurred regarding Which Way USA Our records show that we received the initial order as a response to a promotional
mailing. The order was processed on June 23, 2017, and the first shipment was sent. I verified that the account was cancelled on July 7, and the charge was removed from the account at that time. At the time the account was cancelled, there was a second package of Which Way USA books being prepared for shipment. Our records show that shipment (Florida and New York) was also cancelled. The closing balance is zero ($0.00)Per your request, I have also removed your information from our promotional lists, which will be effective within days. Customer service is of the utmost importance to us, and it is our goal to provide the best products and service to our customers. Please keep any shipment that you may have received with our complimentsOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers Account * *** JC/klj Tell us why here

Although Mr*** did not notified the Revdex.com of the delivery, we will like to let you know that the box was successfully delivered to *** *** *** in San Pedro Sula, Honduras.We are attaching a picture to prove it. Thanks Envios Rapido Express

I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding regarding Puzzle Buzz The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $5.95, plus
a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive new Puzzle Buzz books every four to five weeks at $11.90, plus shipping and handling. It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that the account has been closed, effective June 23, and all charges have been removed from the account. Please feel free to keep any shipments received with my compliments. Please disregard any notices that may have been printed prior to the date the account was cancelled. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

Complaint Information:
text-align: left;" valign="top"> Mr*** had tires delivered to this facilityhe called and scheduled an appointment for 9:am on January 30, Unfortuntely Meineke did not meet Mr***'s time expectation in performing the requested tire installation and wheel alignmentIn an effort to assist Mr***, the Center Manager did offer and provide a 10% discount on the work that was performed at the time he came to pick up the vehicleIt was not until February 18, that the Meineke center received a call from the Meineke Customer Service Department that Mr*** had called to voice his concern that the steering wheel was not centered and that the vehicle was vibratingThe center Manager asked Mr*** to bring the vehicle back to the Meineke center so that the wheel alignment and tire balance could be re-checked and corrected as necessary at no chargeMr*** declined this offer, stating that he had already brought the vehicle to another repair facility and had the issues correctedOne of the benefits of the Meineke system is that there is an excellent customer service and vehicle repair issue solution available to any customer that is unable to find resolution at the store levelAdditionally there are over Meineke car care Centers throughout the United States and in the state of Connecticut that honor all warranty and service related issues performed by any other Meineke locationUnfortunately Mr*** chose to leave the Meineke system and seek resolution on his ownIn doing this he did not afford the Fairfield Meineke nor any other Meineke in the nationwide system the opportunity to review the work performed, verify the issue, and provide corrective service at no charge if neededIn summary, Meineke makes it a very transparent and easy process to resolve service and technical issues with vehicles