Meineke Car Care Center

The option of having the business return the container was discussed, but after further discussion with my wife we decided to allow MrS***'s business more time to deliver the container as having it returned will only add an additional to more months to process that has already taken a considerable amount of time along with the added risk that the container might be damagedIn his rebuttal, MrS***'s agent stated that they tried to keep us updated on the status of the shipmentThat was not case as the only time we were apprised of the status was when my wife called requesting a status or when they responded to this complaint. At this point in time, we would like to know when MrS*** thinks he might be able to complete the delivery.Thank you for your consideration, and I request that you please keep this case open until a resolution is reached.

I purchased a *** and made an appointment online (for the a "*** oil change") and provided my vehicle make and modelWhen I arrived the person at the desk complained the appointment system was allowing the booking of appointments within the same hour (I--the customer--am not responsible for that)After his vent he said "that doesn't mean I won't get you in" as though he was doing me a favor
He said the oil change would be a little over $minus the $***The fine print of the *** says to expect an additional charge for synthetic oil...but my car requires a dexosSAE 5W-oil- and there are synthetic blends meeting that criteria, those have always sufficed, and there is no fine print on the *** stating an extra charge for synthetic blendsMoreover synthetic blend oil changes are listed at a price of $(not $47) on the Meineke website and the *** (which I paid $for) supposedly has a retail value of $

Our shop will again offer Mrs *** to either bring her car back to us so we can install her brakes once more or she can go the the dealership or anywhere else she desires to have them installedWe will just need the parts back so we can be refunded from our vendorAs you could see on my previous reply to this complaint, we purchased the parts mentioned in her complaintWe are a reputable company and we stand by our serviceThe refund will only be provided to the parts and not labor since those pads and rotors have been installedThanks a lot once again for you help with this issue

Revdex.com:At this time, I have not been contacted by Meineke Car Care Center regarding complaint ID ***.Sincerely,*** ***

I have received a copy of your complaint to the Revdex.com. I am deeply sorry for any inconvenience or frustration you have experienced regarding your accountCustomer service is of the utmost importance to us, and it is our goal to provide the best products and service to our
customers. I am sorry to learn that PayPal has not released the pre-authorization funds back to your account. When researching PayPal’s hold polies, we found this verbiage on their website:Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. By placing your money in y our pending balance, we're trying to make sure that there's enough money in your PayPal account to resolve any issues such as chargebacks or disputes. When subject to a hold, the money is temporarily not available to use.If there aren't any issues with your transaction or account, the payment will typically move to your available balance within days after receipt (the money may not be released until later in the day). To follon the last conversation with customer service on January 17, we cancelled your subscriptions and issued refunds totaling $($per subscription). These refunds should post to your PayPal account within 3-business days of that date. We also entered a complimentary order for each of your magazine recipients for one-year. Each subscription will now expire with the February issue.Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST. Thank you, Jeff C***Director, Customer Contact CentersAccount # ***JC/klj Tell us why here

We are in receipt of the complaint filed under the above referenced IDThe repairs referenced in the complaint are covered under Meineke's warranty program which was provided to the customer when he paid for the initial repairsWith that said, as the owner of the Meineke Car Care #***, I
personally guarantee our customers' satisfaction and will do everything reasonable to meet our customer's expectations for serviceAs such, we will happily refund the customer for the amount paid for serviceSince the customer paid for the repairs with a credit card, we do require the customer to take the refund as a credit to the credit card used for the transactionWe also require the customer to present the card in person and we may request identification to verify the customer to help ensure no fraud is being committedWith that said, there are items in the customer's complaint that I feel need to be addressed for the recordHaving spoken with the customer at length during one of his visits to my shop, I believe him to be an honorable personI understand his frustration with the process, but feel that his frustration may be clouding his recollection of the events under questionOur objective in providing repair services is to provide transparent and reasonable pricing, and quality service provided by experienced and trained techniciansOur goal is to fix the car correctly the first time, every timeUnfortunately, we occasionally receive defective parts from manufacturers that require our customers to return for warranty workWe try to monitor manufacturers and discontinue use of parts from repeat offendersThat's why we provide one of the best warranty programs in the businessWe take our customers to their vehicles to show them the results of our inspectionWe explain to our customers what we see and explain to them whether an item is a safety issue or a maintenance/comfort issue arid we provide the customer with a written estimate of any repairs we recommendWe do not pressure our customers into purchasesWe educate them about their vehicles and help maintain them on their behalf. Our employees know that any incident involving falsifying information or recommending services that are not needed will involve immediate termination of employment and possible legal actionAs a safeguard, the manager will often review the technician's findings by viewing the vehicle with the technician prior to presenting them to the customer.The technician that performed the inspection and the service for the customer has years of experience in the automotive businessHe has inspected thousands of cars and performed repairs on them when warrantedThe manager referenced in the complaint also has years of experience in the automotive industryWe regularly receive compliments about both these individuals from our customers for their honesty and their abilities to address our customers' needs.The implication in the customer's complaint is that the original air conditioning compressor on the vehicle was in working condition and did not need to be replacedBased on our internal investigation, we adamantly deny the implicationIn separate discussions with the employees, their descriptions of the events of that day and subsequent days are identicalThe employees have also stated to me that they are willing to sign sworn affidavits and submit to polygraph testing as proof of their rebuttal to the customer's implied accusations.At this point, I believe it would be counter-productive for both sides to get into any more detailAs I stated above, I personally guarantee our customers' satisfaction with the products and services we provideI look forward to the customer returning to the shop so that we can apply the refund to his credit card and will provide him with any additional assistance he may require

Initial Business Response /* (1000, 5, 2015/10/28) */
From: *** *** (mailto:***@gmail.com)
Sent: Wednesday, October 28, XXXX XX:XX PM
To: *** ***
Subject: Case # XXXXXXXX
On October 9th I spoke with mr*** about building an exhaust system for his Toyota 4runner
We discussed building an exhaust system from an existing y pipe back, installing a catalytic converter, bung for an osensor, muffler and tail pipeDoing lots of exhaust work at our shop we welcomed the jobWhen dropped off Mr *** stated that it would probably not pass *** but wanted to make an attempt at it
One of my technicians was assigned with the task of building the exhaust system
I was off work the following Saturday when Mr *** brought the vehicle back being unsatisfied with the work and I was unable to speak with him on this dayMy technician Brett was the one who worked on the vehicle
I was informed that the exhaust had several leaks and the customer was unhappy with the way it soundedIn order to correct the problem Brett upgraded the customer to a performance muffler at no additional charge, attempted to replace some gaskets and remake exhaust hangers to the customers likingThe job was a chore seeing as it's a Toyota 4runner with the engine from a Chevrolet van installedThe combination of the two vehicles made it so there was not original specifications to follow to complete the job so it was a trial processI ordered parts and hardware the customer requested be replace
I was present when the customer dropped the vehicle off for the third time to have hardware and gaskets replacedFrom the moment the customer came into the shop he expressed that he was unhappy with the work done and since he had missed work to watch my technician work on his truck, based on what he make in overtime he figured we needed to give him half of his money backI explained that we do warranty work to correct and problems and do our best to address any concernsI told the costumer when he dropped the vehicle off I felt he was trying to fight with me when I just wanted to correct any concerns
We replaced gaskets and hardware with newly ordered partsWe do not have any way to use used parts or even order used partsHardware is often used if not damaged
When the vehicle was picked up by the customer he stated immediately that he was not happy and wanted a full refund which is not something done in our companyWhile talking with the customer I expressed that I felt he was trying to have an altercation with me which is not something I doI explained our warranty process and told him I was happy to continue working on the vehicle until it was to his likingHe was very angry and our conversation was not progressing due to the fact that he only seemed concerned with getting a full refund for the work completedHe then informed me before coming to pick up his vehicle he had already placed a complain with corporate Meineke
The customer is more than welcome to have warranty work done at any Meineke car care center nationwide including our locations
Please feel free to contact me with any questions
*** ***
Manager of operations
Meineke car care center
*** ** *** **
*** *** XXXXX
XXXXXXXXXX

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:both of you have not accepted responsibility in changing the wording sent to subscribers regarding their subscriptions expiring and asking for renewal money when they receive these emailsboth of Revdex.com and highlights are culpable in crimes against children when in deed you skirt around the issue and sent ridiculous working that has no significance to the original complaintshame on Revdex.com and highlightsIf you do not change your working to your subscribers I guarantee your karma will catch up to you both
Regards,
*** ***

I visited the store at ***I almost spent $4,to replace an engine that was NOT NEEDED!Engine was overheated and was told the engine had to be replaced along with the radiator, water pump, and basically the rest of the cooling systemI had the cooling system work done but they said that was not enough after that work was done...the engine was ruined and it continued to overheatBrought to another mechanic who discovered the engine was fineThere must have been an air pocket when Meineke filled the new radiatorSaved thousands because I walked away

Complete crooksI booked an appointment and arrived on time to see that the doors were not even openedI came in asking for an oil change already listing in my booked appointment that I wanted a basic oil changeI sat in the office the entire time when an employee named Dean told me that they went ahead and changed the air filter
What air filter? I asked for an oil changeYet, he told me that since they are so considerate they're going to charge me an extra $Wow, how convienentThat it was absolutely necessary for my air filter to be changedWell, what if I couldn't afford it at the momentWere they going to keep my car until I paidYeah, these people really care
I was not asked a single question along the process to get a confirmation So they used synthetic oil instead of basic oil without my express permission just to charge me moreThen Dean knowingly lied to me and said that I could use the $rebate except it would only be applicable for BASIC OIL CHANGES
These people robbed me and the worst part is that I don't even know if they put synthetic oil in or a new air filterThey could have just lied to me and put the charges on without fixing my carWhich at this point I am highly suspicious is what occured
Absolute crooksI paid the bill and am never going there againYou hear that Dean? You did this

Tell us why here..To Whom It May Concern: Please see below facts pertaining to this case: Mrs***'s vehicle was towed at Meineke's expense (free of charge to Mrs***) amounting to almost $2,500.00, when first notice was given to Meineke by Mrs*** that her vehicle had
defect from her initial oil change visit.Meineke replaced the engine in Mrs***'s vehicle with almost all costs covered, for a total value of $4,876.27.Mrs*** had her own mechanic review all work performed by Meineke weeks after services were completed (even though she was advised prior to service that her vehicle would have to be picked up on the same day it was completed)She expressed complete satisfaction with services rendered. Mrs*** also went with one of Meineke's technicians on a test drive after repairs were done on her vehicle, and she agreed in writing that everything was in satisfactory condition on her vehicle (at same or better condition than when she first brought her vehicle to Meineke for the oil change).Mrs*** and Meineke have a written agreement that Meineke would cover the costs of her rental car @$36/ day, during the time her car was being serviced at MeinekeCoverage for the rental car was to end the day the vehicle service was completed.To this date, Meineke has not received a response from Mrs*** about what she and Meineke agreed to in writing, regarding the compensation of rental car at $a day (base rental fee, excluding additional coverage options provided by the rental car agency at her election).In summary, it is Meineke's position that it has gone above and beyond to satisfy Mrs*** in repairing her vehicle to full operational condition (at same or better condition than when it was first brought to Meineke for services)The time and resources devoted to repairing Mrs***'s vehicle was done solely for customer satisfaction and retention, even though no proof or evidence had been provided by Mrs*** condemning Meineke of any faulty workMrs***'s complaints and requests are unreasonable and over-reaching, given all that has already been offered to her on this matter

Complaint: ***
I am rejecting this response because: The facts are: I took my girlfriends vehicle to get a simple oil changeAt one point, *** ***, told me they were having problems with the oil plugI asked if there was anything they could do and he said, "There's always a way"After to minutes of pounding I was asked to go down into the mechanic pit where I was shown that they had destroyed the oil plug and broken the oil pan in the processAs soon as the oil pan was broken it became *** ***'s responsibility yet he has continued to deny that responsibilityAny cost to repair that damage should be the sole responsibility of the party who caused the damage not the person who last change the oil, the person who sold the vehicle, not the person who built the vehicle AND CERTAINLY NOT THE PERSON WHO TRUSTED THEM TO DO A PROFESSIONAL JOB. At what point does *** *** admit he had an error in judgement and reimburse the cost of the repairs? Would *** *** be willing to pay for damages to his own vehicle, were the roles reversed? I am not the smartest guy in the room but it seems a simple matter to me ; if you break it, apologize and fix it. The cost of repairing the damage that was caused under *** ***'s direct supervision was $Compensation for leaving my girlfriend without a vehicle can be overlooked but at this point the $and an apology are pretty much mandatory
Sincerely,
*** ***

Here is our response to comment ID ***: Ms *** brought her vehicle into our location for a standard oil change 4/16/The oil change was completed, and she leftIt should be noted that Ms ***’s Chrysler PT Cruiser had over 167,miles at the time of serviceMs
*** called days later, on 4/20/stating that the car was running hotThe center manager asked her to return the car, and that we would check it for issuesShe returned and dropped the car off with usOur technicians were unable to duplicate the overheating issue at that time, but did note that the oil change was completed correctlyThe engine oil level was full, drain plug installed, and oil filter was tightOur oil change packages include a tire rotation and fluid top off, both of which were completedMs *** returned to pick her car up, and demanded that her coolant be filled to the top of the reservoir, rather than between the low and full marks that are placed on the reservoir by the manufacturerWhen the engine came to temp, this caused the “leak” that she’s referencedCoolant levels in the reservoir rise with engine temperature, and will spill over if overfilledMs *** was quoted for thermostat replacement, and she refused the repairsShe was also informed that continued operation while overheating would lead to severe engine damageMs *** drove her car awayMs *** contacted us again on 4/25/to say that her car had ran hot again, insisting that it was caused by the oil change, and demanding a refundShe has contacted our corporate center as wellSince the oil change was completed properly, and did not cause any issue, no refund will be madeThanks, *** *** Operations Manager Meineke Car Care

I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any misunderstanding regarding your Puzzle Buzz account Our records indicate that we received your cancellation request on June 13, 2016. At that time, your Puzzle Buzz
enrollment was cancelled. The final shipment was shipped to you on June 10, Your credit card was charged at that timeWe received notification on June 18, that your financial institution approved the charge I have issued a refund for the final shipmentThis will be applied to your credit cardI have also issued a check refund in the amount of $for the courtesy fee charged by your bank. Please allow 7-business days for delivery Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding that may have occurredI have reviewed your account and our records indicate that you had memberships to our Puzzle Buzz club as well as our Hidden Pictures club
Puzzle Buzz began as a result of an offer received through your child’s school, and it began in September Hidden Pictures club began as a special phone offer in which the first shipment of books was offered at our introductory rate of $
The Hidden Pictures Club membership was cancelled online after the first shipment, effective April 13th, The Puzzle Buzz membership was not cancelled at that time and subsequent shipments were sentI apologize if it was your intention to cancel both memberships
I have cancelled your Puzzle Buzz account, effective February 8, I have also removed the charges for the last four shipmentsYour closing balance is zero ($0.00)Please disregard any billing notifications and please keep any shipments received with my complimentsHighlights contracts with agencies to collect on accounts that are past dueHowever, your credit rating will not be impacted
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST
Thank you,
Jeff Cundiff
Director, Customer Contact Centers
Account #***-***-***JC/klj

Spoke to customer and explained that cats were ordered because of factory defects and Ford ordered before they got it rightThe reason customer pays up front is because parts are special order and customer is required to pay up frontAny special order parts are not returnableCustomer was
understanding and vehicle is fixed as of 6-20-

Thank you very much for resolving my problem w/Highlights an High Five.This all could have been avoided if you had answered my letter of Dec5, 2018.I am pleased with the quick action from you & the Revdex.com.Again thank at years I need all my dollars

As I stated in my previous Email..Mr*** was brought into the shop and shown all the problems with his vehcile at the time of the estimate.He was well aware of the repairs that needed to be done to pass the *** State Inspection,including the inoperable emergency brake,and was shown the Perfomance Mufflers and agreed to them before we installed them.A check engine light will not come on because of performance muffler use.The Oxygen Sensors in exhaust do not work on back pressure.They work of Catalytic Converter readings.Any compitent muffler shop can cut the Performance Mufflers off at the weld,undamaged,and weld in new stock mufflers.I have been in the exhaust business for almost 30yrs so I know its a daily process for us and them.I feel we did excatly what we were supposed to do with Mr ***'s car and showing him the required work prior to fixing and made it convienent for him with the free loaner car.I made the $offer in the prior email because he is not happy with the sound of the Performance Mufflers,not because of us overselling or workmanship issues..I will raise it too $with the mufflers returned in useable condition as I previously stated..This is my final offer to Mr.*** and is more than reasonable.I have owned this location for over yrs and have a great track record with my customers and a 75% retention rate

The business called and said that he has contacted the customer and a check has been sent out to the customer at this time

Attached is an invoice documenting each time our shop talk to ***Please read memos***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***