Meineke Car Care Center

My husband and I have been bringing our cars to this Meineke location for over yearsTheir service is direct, honest, and quickThis place has great customer service! They have a great waiting room with free wifi that makes it easy to get your work done while you wait I feel that they are very honest about communicating the need for the services they recommendAdditionally, their follow up with services is excellentWe had our brake pads replaced and experienced minor squeaking and they worked quickly to resolve itThis place really understands that business success is about building relationships with the customer and it is definitely the reason it's the only place we use

This complaint is inaccurate and unjustified. *** was given a written quote for the total repair job before any work was started, as is EVERY customer we do work on their vehicle! She was told the exact total of $before we started and that is what was charged when she picked
the vehicle up. What actually happened is one of the parts on her Saab 9-was not available that day and we had to outsource it from a different vendor and the cost we had to pay was much higher as we do not use the vendor much so the sell price goes up to the consumerThis is very basic business in any businessIt’s supply and demand. It was the only part available in town that day and she wanted her car that night so we had to pay more for that particular part and the cost difference is passed on to the customer. Automotive is a very different business than mostYou don’t go to the store and buy your steak and eggs and ask a restaurant to cook it for youEven though you know you can buy those steak and eggs for much much less at the store you still pay the restaurant a rediculous margin to use their steak and eggs. Much like automotive , you very well may be able to buy “parts” for less from a “do it yourself” auto parts store but usually a much less quality of part and not the same warranty. We sell parts from particular suppliers that have top quality parts and warranty. We do not use different vendors for different parts with different warranty’s to save a couple cents on a partIt’s called a business relationship and it is beneficial to both the business, vendor and the CUSTOMERThen when there may be a warranty situation and they have a warranty they do not have to wait for the part to be taken off their car, sent in to some internet company, evaluated for a decision, a new part to be sent back, and all that time their vehicle was down. Meineke shops our competition very hard and we are very competitive on price with the best warranties In the industry! We were very fair with *** on giving her money back in the beginning on a overpriced outsourced part for her convenience of getting her vehicle fixed and back on the road the same dayBut the rest of the invoice is priced just as she was quoted with QUALITY parts with a second to none warranty and was repaired in a timely manner. There is no further refunds justified or warrantedThe consumer is being unreasonable and Unjustified. When her vehicle was inoperable she had zero issues with the prices quoted before the repairs were performed

This is not a workmanship or price issue it is a damage claimWe have insurance so does the customerWe do not handle this stuff at the store level

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

** *** visited our center for the first time 01/03/Customer complaint on paperwork is "brakes grinding in front" During that service he purchased new front brake pads and rotors, an oil change, a new air filter and a fuel injection cleaning serviceon 05/30/(68k mi) *** contacted me
stating he had gone to the local jiffy lube for servicing and they claimed his air filter was not in the housingalthough the validity of this complaint could not be confirmed I apologized and offered to provide *** with a replacement air filter, free of charge of coursehe also mentioned that his abs light was on "because we did the front brakes" the jiffy lube had told himi offered to perform a free diagnostic check on his abs light*** arrived at our center with a sour attitudeI pulled his abs code and found a fault in the right front abs sensorwe lifted *** vehicle with him in the bay watching, unplugged the sensor, showed him the corrosion on the plug, cleaned it off and re installed the sensor and reset the codewe explained this corrosion had absolutely nothing to do with the brake work that we performed and we did the diagnostic and repair (a cost of about $150) We inspected the work we performed on his brakes at that time and everything was perfect*** claims we assumed no responsibility which is true but we did fix his problem that we did not cause for no chargeWe did not hear from *** again until he arrived at our center on 04/25/(88k mi)he approached a service writer with a very pompous attitude and loudly stated that "we did his brakes a year ago and we didn't install his caliper correctly" we of course agreed to inspect the work we performedwe did have a lobby full of people on a very busy Friday and he rudely made it a point to have his unproven accusations be heard by everyone in earshotour technician got in his vehicle and began to pull it in to the shop and *** was walking around in front of the baysI approached him and stated his accusations were a bit out of line considering if a caliper was installed incorrectly a problem would have resulted much sooner than 20,miles since the brakes were installed, and also the first time we inspected our work when he had the abs light on we would have noticed a problem with the calipernot to mention after 20,miles our 12mo/12,000mi warranty had been exhausted. The bottom line is if he would of arrived at our shop and asked for a brake check instead of starting out with loud, out of line acccusations the whole situation would have went much better but because of the way *** handled himself and treated us we chose to pass on servicing his vehiclewe asked *** to take his vehicle to another local shop, and by all means if a reputable technician feels as though our work was done incorrectly and we are responsible for any damages and they can show us proof we will be happy to talk with ***
-*** *** Customer Service Manager Lewes Meineke ***

First of all, I have two separate complaints regarding this businessI originally brought in my vehicle to get a tire rotation/balance and for them to inspect my U-Joint parts as they seemed to be squeakingI made an appointment for 3:pm on Friday February On Friday February 11, I brought my vehicle in approximately minutes prior to my appointmentRight away when I got to the front desk the gentleman seemed a bit rudeI brushed it off and gave him my keysHe asked what kind of oil change I was there forI was a little confused because I had called ahead and made an appointment for a tire rotationI told him again that I wanted a tire rotation and balancing and for them to inspect my U-JointAgain, he was rude and said "Well I don't know what you want me to do with the U jointsI'm not going to rip them apart and lubricate them." I told I'm I understood that and that wasn't what I was asking them to doI told him I just wanted to know if they should be replaced or if

Meineke has worked on my truck and the issues they claimed to repair are still issues and getting worse
I took my Ford Ranger in for Meineke to work on 6-27-Issues being: Rear seal leak, brake adjust, radiator replacement, oil pan gasket, and ball joint replacementTotal cost: $On X-I took my truck back in for more leaking, they charged me for a new transmission seal $Again when I got home, it was leaking oil, and the transmission cooler lines were also leaking, and the radiator was leaking coolantI called Corporate and opened a complaint and they stated they could only pressure the franchiseOther than that, they had no powerI kept calling Corporate every day and on 7-31-I took my truck back in for them to look at the Transmission cooler lines and requested they flush out the transmission due to the tape they had used to seal it had began to break downManager *** stated they could not perform a flush due to the machine that does that had t

Re: Customer Services IssuesId# ***Date: 06/15/2015 To whom it may concern,I am writing in response to the customercomplaint dated 06/15/First of all, customer service and satisfaction isthe most important thing to our companyUnfortunately, while we strive toensure that every
experience is a successful endeavor for both partiesinvolved, sometimes that is not the caseI appreciate the opportunity tohopefully shed some clarity so that the circumstances regarding alleged complaint.Here are the facts…The customer did comeinto our Hillsboro service center on 06/15/This customer has been acustomer since 01/03/2013. At that timethe customer brought in a Chevy Lumina that had 101,milesTheyredeemed the free oil change on the carOur qualified service technicianperformed a safety and maintenance inspectionAt that time they recommendedthe following:Transmission flush (Darkand dirty fluids)Power Steering flush, Brake system flush (Darkand dirty fluids)The customer declined recommended services.On 3/03/the customer brought in a 2005Chevy TrailblazerThe customer received redeemed a free oil change couponOurqualified service technician performed a safety and maintenance inspectionAtthat time they recommended the following:Brake system flushThe customer declined recommended services.On 5/11/the customer brought in a 1993Chevy Lumina with 106,milesNOTE: 1,miles overdue per the manufacturesrecommendationThe customer redeemed a free oil change couponOur qualifiedservice technician performed a safety and maintenance inspectionAt that timethey recommended the following:Transmission flush (Darkand dirty fluids)Power Steering flush, Brake system flush (Darkand dirty fluids) The customer declined recommended servicesfor the second timeOn 7/11/the customer brought in a 2005Chevy Trailblazer with 92,The customer received redeemed a free oil changecouponOn 11/12/the customer brought in aChevy Lumina with 113,milesNOTE: 4,miles overdue per themanufactures recommendationThe customer redeemed a free oil change coupon.Our qualified service technician performed a safety and maintenance inspection.At that time they recommended the following:Shaft seal leaking, Transmission cooler hosesleakingThe customer declined recommended services.On 11/16/the customer brought in aChevy Trailblazer with 96,milesNOTE: miles overdue for an oilchange per the manufactures recommendationThe customer redeemed a free oilchange couponOn 02/24/the customer brought in aChevy TrailblazerNOTE: miles overdue for an oil change per themanufactures recommendation. Thecustomer redeemed a free oil change couponOur qualified service technicianperformed a safety and maintenance inspectionAt that time they recommendedthe following:Tune-up, Fuel Injection cleaning, Serpentine belt, Water pump, Cooling system flush The customer declined recommended services.On 02/25/the customer brought in aChevy Lumina with 117,milesNOTE: miles overdue per themanufactures recommendationThe customer redeemed a free oil change coupon.Our qualified service technician performed a safety and maintenance inspection.At that time they recommended the following:Transmission flush, Cooling flush, Brake flush, Intake manifold gasket, Valve cover gasket (DUE TOOIL LEAKS)BatteryThe customer declined recommended services.Note 16,miles since we recommended these services and they still have notbeen completed.On 06/03/the customer brought in aChevy Trailblazer with 101,The customer redeemed a free oil changecouponOur qualified service technician performed a safety and maintenanceinspectionAt that time they recommended the following:Front and rear brakesThe customer declined recommended servicesOn 07/15/the customer brought in aChevy Lumina with 122,milesNOTE: 1,miles overdue per themanufactures recommendationThe customer redeemed a free oil change coupon.Our qualified service technician performed a safety and maintenance inspection.At that time they recommended the following:Leaking oil pan, Struts, Steering rackThe customer declined recommended services.On 12/18/the customer brought in aChevy Malibu with 84,milesThe customer redeemed a free oil changecouponOur qualified service technician performed a safety and maintenance inspection.At that time they recommended the following:Right front axle sealleakingThe customer declined recommended services.On 12/22/the customer brought in aChevy Trailblazer with 108,Note: 2,miles overdue per themanufactures recommendationThe customer redeemed a free oil change couponThe aforementioned information paints avery clear picture of why we as a reputable car care center have chosen not to pursuea customer relationship with the complainant, which we have the right to refuseservice if we deem it an appropriate actionThe lack of regular oil changeschedules per the manufactures recommendation coupled with the plethora ofrecommended services declined substantially increases the liability of doingbusiness with this customerTo further address the integrity of our highlyqualified and competent technicians recommending services that required thecustomer to get a “second opinion”, I am inclined to conclude that that issimply not factualEvery car manufacture has recommended services and specificintervalsThese are not our (Meinekes) choosing, but the manufacture thatbuilt your carEven more important is the fact of the components on saidvehicles that are failing and in need of replacementExamples like the leaking oil pan, andvalve cover gasket, not repaired could compromise the work that our techniciansdo; we are not willing to take that riskThe customer clearly has proven thatthe important maintenance that is required to ensure their vehicle is runningproperly is not a priority, especially since consistently the customer ischronically over due for their free oil changeThe complainant also stated “I have hadseveral bad experiences here and this was the last straw”I have never heard acomplaint from this customer; if I did I would have promptly addressed itWhywould a customer that continually has bad experiences return? As I previouslystated customer service is extremely important to us that is why we have an “A+”rating on Revdex.com and take great pride in our 3000+ customers we see on a annualbasisLastly, while we appreciate the opportunityto have serviced said complainant in the past we truly hope that she can redeemher monies from the company she purchased it from (not Meineke)We feel thatwe have provided many free oil changes in the past (actually costs us $tocomplete it, certainty not free to us), we are not inclined to offer anotheroneFurthermore, we encourage the complainant to obtain another car carecenter to perform or not perform her services as we do not feel that this is apositive relationship.Have a blessed day,

January 6,
Dear *** ***:
I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding Puzzle Buzz
The Puzzle Buzz promotional materials included with the response form indicated that an introductory
shipment would be sent that included a free Puzzle Buzz bookThe promotion went on to state that a second book would be included to review on a trial basisIf you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipmentsThe free book would be yours to keep
We did not realize it was not your intention to continue in the Puzzle Buzz clubAfter the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotionI have cancelled your account, effective January 6, I have also removed all charges from the accountThe closing balance is zero ($0.00)Please disregard any billing notifications and please keep any shipments received with my compliments
Per your request, I have also removed your information from our promotion lists and cancelled your Highlights subscriptionA refund in the amount of $will be sent to you for the remaining issuesPlease allow 7-business days for this to arrive
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST
Thank you,
Jeff C***
Director, Customer Contact Centers
Account # ***
JC/mlc

The Customer Came In For A Rotate And Balance Told Customer That One Tire Had A Broken Belt She Stated "I Have A Warrenty And Will Take Care Of It We Balanced And Rotated The Other Tires And Gave Her A Quote For Tires And U-jointsWe Only Charged Her To Balance Tires Since It Was Only
Dollars We Usuall Charge 5 dollars A tire So We Discounted The TiresThe Reason It Took So took Is The Rims Were Rusted And The Stick On Weights Would Not Stick And We Had To clean The Rims Real Good To Make Them StickWent Above And Beyound The Services RequiredAlso The Manager Behind The Counter Was Friendly And Talked To Customer About Her Job At The Clinic She Works At

I have received a copy of your complaint to the Revdex.com regarding the account in your name. I am sorry for any misunderstanding regarding Puzzle Club and Hidden Pictures Club Our records indicate we received a response to one of our promotional mailings and it was
processed on January 13, 2016. Our practice is to process all order requests we receive unless it is obvious that the request is not legitimate. Often it is difficult to tell, so we process the request in good faith. The Puzzle Club and Hidden Pictures Club promotional materials included with the response forms indicated that an introductory shipment would be sent that included a free book, a free tote bag, and a certificate and stickers. The promotions went on to state that a second book would be included to review on a trial basis. If you chose not to continue with the memberships, you could let us know and we would cancel the account and stop any future shipments. The free book and tote bag could be kept with our compliments. We did not realize that you had not authorized the order and sent a second shipment in accordance with the details of the promotion. I apologize that you did not receive either shipment. I have verified that the account was cancelled on May 17, and all charges have been removed. The closing balance is zero ($0.00). Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers Account # JC/mlc Enclosure

Oil cap was not properly secured causing oil to be spilled on the engine and causing additional expenses
On 6/1/I had the oil changed at Meineke and the oil cap was not properly secured On 6/8/my wife traveled out of town and as she pulled into a gas station the oil cap came off the engine causing oil to cover the engine This could have cause a fire, or accident on I-and my wife could have been injured or the engine could have frozen due to lack of oil A tow truck was called and the car was towed to a garage The mechanic found the oil cap had come off and it was not properly secured which could have been done by twisting the capHe also found that the car only had quarts of oil left in the engineI had to make a mile trip to pick up my wife The next day we rented a car for her to make her trip out of townOn 6/10/I took off work and rented a car dolly and went to get the car from the garage I did not drive the car back because I wanted to show Mein

Meineke performed the services requested by the customerThe invoice says it all.I can be reached at *** for any further questions.Thanks.*** ***

There are so many inaccuracies and half truths and falsehoods in this statement, I think it is much more cost effective to pay for the inventory and Technician's time, myself Therefore, this person has been left a phone message to call us in order for me to send the check to the correct
address If we don't hear otherwise, I will send the check by the end of the week

This has been resolved to my knowledge between *** and *** (GM)

Initial Business Response /* (1000, 13, 2015/09/16) */
Well the customer when they purchased the service , purchased the lowest price which has only days of warranty on it After that there is not warranty on it and thats the reason no Meineke is going to honor it As the customer has come
back after a log period of time and has driven the car excessively under conditions we don't know Therefore the warranty has expired
Cheers,
***

November 5, 2015Dear Ms***:I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any misunderstanding that may have occurred regarding the Top Secret Adventures book club promotion you received.I am including a copy of the original order we
received, and the promotional letter that was included with each of these promotionsThe details of the promotion are on the second page of the letterThe program is set up so that, if customers try the first shipment and want to continue in the club, they don’t need to do anything and the shipments will continue to be sent about every four weeksAfter the first shipment, the cost is listed as $per shipment plus shipping and handlingFor any customers who try the club and do not want to continue, all they need to do is let us know and we will stop the shipments and cancel the clubWe had no record of a cancellation request after the first shipment, so a second shipment and third shipment were mailed.Since it is clear from your complaint that it was not your intention to enroll in the club, I have canceled it and removed the charges for the three shipments that were sentPlease keep them with our complimentsYour account is now reflected in our records as closed with a $balance.One of the things I am most proud of about working for Highlights is that this company has a long history of trying to do the right thing for our customersWe are members of multiple Trade Associations, the Council of Revdex.coms, and the Central Ohio Revdex.comThe company has been working very hard to ensure that our record with the Revdex.com has remained untarnished (with no unresolved complaints) since the 1940s.Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST.Thank you,Jeff C***Director, Customer Contact Centers

Alex T*** is absolutely the worst when it comes to customer relations He bait and switched my teenage daughter and then verbally assaulted her We sent her in for a “Basic Oil Change” This oil change is advertised right on the website with no coupons needed “Basic Oil Change” $ She drives a little Hyundai Accent which does not require anything special She told him exactly what she wanted He said ok and took the keys
When she came back he told her she needed her belts changed A simple repair (that was not actually need upon independent inspection) was quoted from him for over $300!!! She called us because of his pressure, and we said no!
She was charged $for her oil change at this point! Her receipt said “basic oil change”, but was billing at $ She called me again I got on the phone with Alex and asked why would he bait and switch her for a synthetic blend oil change on a Hyundai!?! He was extremely rude to me from the start He claims that his particular store does not perform ANY oil changes with standard oil He claimed that he had no idea why that would be advertised, and that this $oil change is this locations “basic oil change.” I actually showed him that the website is for HIS LOCATION! The advertisement is for his location I am positive he has people coming in every day asking for this basic $oil change After much argument back and forth he said, “What do you want then to get you to stop? A refund?” I said yes He hung up the phone without response He then proceeded to refund the card
After all of that he then verbally assaulted my daughter! He took a sheet from under his desk that was never shown her and yelled at her to take a picture of the synthetic prices on this sheet She was so scared she turned around and left immediately She called me very upset The refund was not worth the verbal assault my daughter had to endure from this jerk!
Money is not the issue here When you have a company who has management that thinks it’s ok to swindle and verbally assault teen girls, you have a bigger problem Shame on Meineke for ever letting this guy have any sort of management position This is unacceptable!

Any issue I ever have with my vehicle I take to Meineke in Hudson, I bring it to these guys every timeMeineke in Hudson never try to sell me things I don't need, and the price is fairThe best part is Meineke in Hudson get the repairs done quickly

Customer had vehicle taken to dealership for diagnosis of knock sensors and didn't want to pay how much they wantedShe brought the vehicle to us for the repairsThere are knock sensors on this vehicle but the one that was throwing the code was knock sensor #We did replace both knock
sensors, (they are right next to each other on the engine) and the knock sensor she is talking about that we didn't replace is sensor #If we were going to skip out on changing a part it sure wouldn't be the one that is flagging the codeAnyway when we changed the sensors out we noticed all corrosion on sensor #and the wiring harness attached to itkeep in mind the diagnosis was made from the dealership, not meinekeWe went ahead and cleaned up the wire harness with die electric grease to hopefully help the problem if part of it may have been the harness attached to the knock sensorsWe explained this to here and did not charge any extra for doing the workAll his took place on 4/30/Before making the repairs that we she told my manager Kevin that the code would come right back on prior to our repairThis time it took weeks and miles before it came back on and againOn 5/15/she brought back for engine light and we scanned for codes and the code was related to an emissions part which she had us take care ofShe took the vehicle back to dealership on 5/16/about the knock sensors and they then told her that they know the wire harness can cause this same problemThe dealership then pulled apart to make the replace the harness which is when they told here we did not change the #knock sensor and that it was all corroded upBottom line is that there is more than one problem with this vehicle for the corrosion to come back so quickly during the weeks and miles she drove itJust because the dealership says we didn't make the repair doesn't mean we didn'tIt was our tech that did the repair that said we need this vehicle back to show her that the parts that the dealership replaced are most likely corroded up as well at this timeIt was never the sensors that needed replaced it was the harness connected to them so the dealership made the wrong diagnosis from the beginningWe asked the her to bring the vehicle back and hang around with it so we could show her that the parts would be corroded up again and if that was not the case I would give her money backIf anyone else touches this vehicle prior to this happening I would not give money backWe are only wanting to prove that we did do the work that was requested and that there is another problem with the corrosion on showing up on the harness and the knock sensor #spaceThis vehicle has 177,miles on it and has already had many repairs that we have done in the last couple months since she got it with no problems of us not fixing it properly or not putting on all partsWe are not that kind of shop and all I want is the opportunity to prove that the work were paid to do got done and that there is another underlying cause for the corrosion build up againShe would not allow that to happen and which is why I cannot give her money backThis would not cost her anything for us to do this