Meineke Car Care Center

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Top Secret AdventuresThe Top Secret Adventures promotional materials included with the response form indicated that an introductory shipment would be
sent that included a free Top Secret Adventures kitYou would only pay the shipping cost. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free kit would be yours to keepWe did not realize it was not your intention to continue in the Top Secret Adventures club. After the introductory shipments were sent, we continued sending shipments in good faith in accordance with the details of the promotion. I have verified that your account was cancelled on December 9, and that all charges have been removed from the account. The closing balance is zero ($0.00). Please disregard any billing notifications and please keep any shipments received with my compliments. Highlights contracts with agencies to collect on accounts that are past due. However, your credit rating will not be impacted Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Let’s Play. Our records indicate that we received a response to one of our promotional mailings and it was processed on February 13, Our
practice is to process all order requests we receive unless it is obvious that the request is not legitimate Often it is difficult to tell, so we process the request in good faith The details included with the card that was returned in the mail indicated that an introductory shipment would be sent that included a free Let’s Play book A free tote bag and poster were also to be included The promotion went on to state that a second book would be included to review on a trial basis If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments The free book and tote bag would be yours to keep.As we have no record of a cancellation request, we did not realize it was not your intention to continue with the club As a result, an additional shipment was sent in good faith in accordance with the details of the promotionI have verified that your account was cancelled and that all charges were removed from the account, effective July 28, The closing balance is zero ($0.00) Please disregard any billing notifications and please keep any shipments received with my compliments Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 5:PM, EST.Thank you,*** ***

Dear Ms***: I have received a copy of your complaint to the Revdex.com. I am deeply sorry for any inconvenience or frustration you have experienced regarding your Hidden Pictures Club accountCustomer service is of the utmost importance to us, and it is our goal
to provide the best products and service to our customers. Our records indicate that we began mailing Hidden Pictures Let’s Play to *** and Hidden Pictures Eagle Eye to *** because we received a response to a promotional mailing in February 2017. The introductory shipments of each included a free book and a free tote bag. We didn’t realize it wasn’t your intention to order, so we continued to mail shipments in good faith in accordance with the details of the offers. Shipments of each club were mailed in February, March, and April 2017. We received a payment of $on December for the shipments of Hidden Pictures Eagle Eye that were mailed to ***. There was a remaining balance on the account of $for the shipments of Hidden Pictures Let’s Play that were mailed to ***. It is clear from the information you sent to the Revdex.com that you never intended to order these club membershipsI have verified that the accounts have been cancelled and that all charges have been removedThe closing balance is zero ($0.00)I’ve also issued a refund check for the payment you made in December, which should arrive within the next 2-weeks. Please keep any shipments that you may have received with our complimentsHighlights contracts with agencies to collect on accounts that are past due. However, your credit rating will not be impactedOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to conct me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

March 21,
Dear Ms***:
I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any confusion regarding the Puzzle Buzz order that was processed in your name
The account was initiated as the result of an order forwarded to us
through your child's teacherThis offer was sent home from school as a permission form requiring a parental signature to be processedThe permission forms indicate that an introductory shipment will be sent that includes a free Puzzle Buzz book
The promotions also state that a second book will be included to review on a trial basisWe only ask that the customers let us know if they do not want to continue receiving shipments after they have reviewed the books in the introductory shipmentOnce we receive that notification, it is our practice to cancel the account and remove the charges for the introductory shipmentSince we had not received this notification when it was time to send the second shipment in the club, it was mailed out in good faith
We realize that misunderstandings regarding promotional materials may occur at timesIt is important to us that our customers are completely satisfied, so it is our practice to remove the charges from the account with our apologies if there has been any confusion surrounding the processing of an order
I have cancelled this account and removed all chargesIt is reflected in our records as closed with a zero ($0.00) balance
Highlights contracts with agencies to collect on accounts that are past dueHowever, your credit rating will not be impacted
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST
Thank you,

I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding Puzzle Buzz
The Puzzle Buzz promotional materials included with the response form indicated that an introductory shipment would be sent that included a free
Puzzle Buzz bookThe promotion went on to state that a second book would be included to review on a trial basisIf you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipmentsThe free book would be yours to keep
We did not realize it was not your intention to continue in the Puzzle Buzz clubAfter the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotionI have cancelled your account, effective December 12, I have also removed all charges from the accountThe closing balance is zero ($0.00)Please disregard any billing notifications and please keep any shipments received with my compliments
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST
Thank you,

Initial Business Response /* (1000, 9, 2015/07/14) */
The customer never contacted us to let us know that there was a problemShe can contact me directly at XXX XXX-XXXX
***, General Manager

Dear *** ***: I apologize for any misunderstanding regarding your account. Your experience as a customer is very important to us, and it is our goal to provide the best products for children coupled with the best service for everyone. I verified that all charges were removed from your account on December 13, 2017. The account is closed with a zero ($0.00) balance. Highlights contracts with agencies to collect on accounts that are past due. However, your credit rating will not be impacted. You may not expect to receive any additional billing notices dated after December 13. Please disregard any billing notices you have already receivedOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ***, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff Cundiff Director, Customer Contact Centers Account * *** JC/klj

After my recent complaint against Meineke in Pueblo, CO I received a call from the District ManagerYesterday the issue was resolved and the oil leak fixedI appreciate the quick and courteous response from a \"higher-up\" and the assurance that my car is now fixed

Our version is she asked for a tune up and told us her father had been working on the carWe performed necessary maintenance needed to bring the car up to standards not claiming to cure any symptomsThe customer had a new throttle body installed before we saw the car and it needed to be calibrated
to the cars computerWe did perform the calibration procedure along with other maintenance itemsThe car also had other emission control problems that would cause the check engine light to come on but the focus was to first address engine performance problemsThe customer did return complaining of a symptom a few days later described in the complaintAnother diagnostic test was performed at no charge and reveled fault codes for the crankshaft position sensorThe wiring and connector were inspected and reviled no obvious problemsThe service offered to the customer was to first replace the sensorShe accepted and authorized the repairAgain she returned upset and said the car had acted up againBecause she had become impatient and was not understanding of the necessary process we agreed with the customer to refund the purchase of the crank sensor to resolve the complaintWe sent a refund request to the office so a check could be mailedThe customer became angry when we wouldn't make a cash refundThe customer became unruly in our facility she then made a scene in front of other customers called the policeThis interfered with our entire businessThe reason the refund check was stopped is because of the customers behaviorIt was intended to settle a disputeShe broke her agreement with us and causing extra work and interfering with our businessThe refund will be honored only if it settles this dispute and all involve parties are notified of the settlement

February 3,
Dear Ms***:
I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding Puzzle Buzz
The Puzzle Buzz promotional materials included with the response form indicated that an introductory
shipment would be sent that included a free Puzzle Buzz bookThe promotion went on to state that a second book would be included to review on a trial basisIf you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipmentsThe free book would be yours to keep
Unfortunately, we do not show that your original cancellation request was receivedWe did not realize it was not your intention to continue in the Puzzle Buzz clubI have cancelled your account, effective February 2, I have also removed all charges from the accountThe closing balance is zero ($0.00)Please disregard any billing notifications and please keep any shipments received with my compliments
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST
Thank you,

BRAKE REPAIRS WERE DONE SOMEWHERE ELSE RECENTLY AND WERE NOT INSTALLED PROPERLY CAUSING PART OF THE HARDWARE TO FALL APART.ALL WE DID WAS A FRONT TIRE AND A VISUAL INSTECTION OF THE VEHICLE THAT DOES NOT MAKE US RESPONSABLE FOR ANYTHING THAT GOES WRONG WITH HER CAR.THIS CUSTOMER WAS VERY RUDE TO ME
AND MY STAFF SO I ASKED HER TO PICK UP HER VEHICLE AND NOT COME BACK TO THIS SHOP

GM, *** ***r, is in touch with the customer and handling this issue

January 20, Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry to learn of the difficulties you have experienced with your gift subscriptions to Highlights and High Five both last year and this year
Our records show one year subscriptions were processed for both of your gift recipients on December at the price of $eachThe total balance on your account was $On December 28, we received a payment of $The amount of $was applied to each subscriptionThe remaining balance on your account was $($per subscription)When viewing your account online, it would show awaiting payment until the balance is paid in fullPartial payments are not reflected onlineI apologize for any misunderstanding this has causedFor your inconvenience, I have issued a refund for the payment received December 28, You will receive refund checks totaling $within 2-weeksI have also adjusted each subscription to reflect a one-year complimentary subscriptions for both of your magazine recipient’sThe Highlights and High Five subscriptions will now expire with the March issueI have also verified that the Puzzle Buzz book club enrollment has been cancelled and all charges have been removedThe closing balance is $Please note that this shipment will continue to appear on your online accountHowever, no further shipments will be shippedYou also mentioned in your complaint that you would like to be reimbursed for the overdraft fee that you incurred in Unfortunately, we have no record of the overdraft fee from 2015. According to our records, it was indicated in a previous correspondence that an overdraft was not charged to your account. However, if you did incur fees for an overdraft, please provide proof from your bank and we will be happy to reimburse you for this charge as well. You may fax this proof to our secure fax at ###-###-#### Attn: Mollye, Customer Service SupervisorPlease be assured that we will be reviewing all of your previous contacts so that we may identify coaching opportunitiesThis will help us to ensure that these issues do not happen in the future Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 5:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers Account # ***

February 2, Dear Ms***: I have received a copy of your complaint to the Revdex.com. I am deeply sorry for any inconvenience or frustration you have experienced regarding your Highlights and High Five gift subscriptionsCustomer service is of the utmost importance to us,
and it is our goal to provide the best products and service to our customers. Highlights is required by law to charge sales tax in any state where we do business, if that state collects tax for subscriptions. Three of your gift subscriptions are mailing to Ohio (Highlights for Mia, Highlights for Gabriel, and High Five for Eli). Because Ohio is a state that collects tax for subscriptions, sales tax was added to each of these subscriptions. The combined total of the tax across all three subscriptions was $For the misunderstanding, I’ll be happy to process a manual refund for that amount. The refund should post back to your credit card within three to five business days. Because Highlights is required by law to collect sales tax for subscriptions mailing to Ohio, sales tax will be added to any future orders mailing to OhioOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, ESTThank you, Jeff C*** Director, Customer Contact Centers Account # *** JC/klj

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club. The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which
you would be charged $6.95, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every four to five weeks at $13.90, plus shipping and handling. It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that the account has been closed, effective July 12, and all charges have been removed from the accountOur records show that there were two orders placed. Please feel free to keep both introductory shipments when they are received with my complimentsPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

Mrs *** son brought their Mitsubishi Eclipse into our Meineke Car Car on 2/15/16, and had the fuel pump and the timing belt replacedHer son is
in college near our locationAfter the work was completed, he drove the car home, to Maryland.
Several days later, she called and said that the check engine light was onOur center manager, *** advised her to return the car to ANY Meineke Car Care location, and the repairs could be made for her at no costShe agreed to take the car to her local MeinekeOur warranty is plainly stated on the back of her invoice, and states that warranty repair can only be covered at a Meineke location.
The invoice was signed, and our warranty explained to the customer when the vehicle was picked up from the locationThe customers son picked the car up on 2/16/
Mrs *** took the car to another mechanic shop, not a Meineke location, and had the repairs completed, in the amount of $She has requested a refund through our corporate office, and it was denied since she did not have the repairs completed at a MeinekeMeineke does not refund or compensate for repairs made at any other repair shop, as stated on the back of the invoice.
*** *** does not own any Meineke locationsPlease remove his name from the complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI plan to visit the Bremerton, WA Meineke location soon for an inspection of potential work needed.Sincerely, *** ***

To whom it may concern, I understand the customer is concerned about the tail lens assemblyNothing happened to the car during the service of the vehicle to cause the damage as statedI reviewed the service with the mechanic and he stated the tail lamp was not damaged during the serviceWe back
in all our completed cars into parking slots, a courtesy not to hide anythingI explained to customer we did not damage her carI did however offer to install the part at no charge of she would purchase/or provide part, as a courtesy*** *** District Manger Meineke car care W Montgomery Rd Loveland, Oh ***

Complaint ID# ***To whom it may concern,Mr*** had brought in a ford escape on 04/02/2016, for an oil change ,BRAKE INSPECTION,and to check for wheel bearing noiseHe was very concerned about his brakes at the time because hewas hearing noiseAfter inspection it was determined
that in fact his brake pads were very low (2mm)and the brake rotors were recommended to be replaced as part of the serviceIn no way were there"Scare tactics" involved In any part of our InteractionMr*** approved the repair withouthesitation.Mr*** then brought a ford f-in for an oil change and BRAKE INSPECTION, ON 04-14-As noted on the Invoice the front brake pads were measured at 3mm, the front brakes on thisvehicle have a hub style rotor that are more expensive than your average rotorI proceeded to give Mr.*** an estimate to replace the front brake pads and rotors and the service was declinedHe leftwith only having the oil change done.There was absolutely no malpractice performed in any wayMy job is to let customers know what isneeded on their vehicle whether or not they are happy about itWe most certainly do not tell customersthey are in need of a service if they do not need it.On 05/05/2016, I was inside my shop looking at a vehicle, when out of nowhere Mr*** and hisson stormed into my shop and threatened me physically and would not leave the buildingThey werescreaming at the top of their lungs and getting in my face to the point where I had to call the police onthemThey had just left les schwab where apparently they told him the brakes on the ford f-were ok.I have done my job correctly and properly noted both invoices with the initial customer concern, andwhat our inspection determined.Thank you,Brock, Manager Meineke car care center Edmonds, wa

PLease see atachments
STATEMENT OF FACTS REGARDING Revdex.com COMPLAINT 1/26/17Customer brought the vehicle in to our shop on December sth She asked us to replace the spark plugs & wires provided by herShe stated that the vehicle was running rough and they had attempted to replace the spark
plugs themselvesThe customer was unable to get it doneCustomer agreed to the price of $for us to replace the spark plugsWhile the technician was replacing them he noted multiple parts were broken and not put back together correctlyThis happened when the customer attempted to replace themWe let the customer know about the damaged components and the vehicle was still running rough after replacement of spark plugsShe called back and we let her know it could be ignition coil pack but would require diagnostic fees to confirmShe decided to bring in coil packs and weinstalled those for herCustomer took vehicle again and called back a few days later stating the vehicle was still running roughWe again told her we should diagnose and that would cost $She declined to have us diagnose the issue and customer did not attempt to call the shop againI spoke with customer after she made the complaint with our corporate office and was under the assumption that the issue was taken care ofI let customer know if there was anything we could do to gain her as a customer back to let us know and we would make it happen