Meineke Discount Mufflers

Complaint [redacted] I am rejecting this response because: We can go back and forth all day, the bottom line is they failed to fix the problemI went to another mechanic who properly repaired my vehicleIf one meineke location does not fix an issue , why would I go to another meineke? Sincerely, [redacted]

I am rejecting this response because:the insurance company has not been honest in that they had the restorative company place strong deordorizers in the home to cover up the smell as they were aware that we would be gone two weeks The smell remains and as of now the case remains open, our home was not restored to pre event condition not even small fixes in fact more damage done by the restorative company Both companies continue to make claims in their professionalism when in fact we were poorly treated the moment the insurance agent entered our home insulting the homeowner of damage being "lifestyle" We have had a company return of our choice three times with reports submitted reporting the smell and carpet damage remains No one would be satisfied with a insurance company that sells a policy for years than refuses to complete repairs in industry standards for the type of damage accured

Complaint: [redacted] I am rejecting this response because: Meineke responded that too much time has passed A total of calendar days (Mar 1st to May 23) have passed since the installation and report of the incident, just shy of months I am not a expert on mounting tires or how long (or how many miles) it would take for improperly mounted tires for the lug nuts to come loose I believe factors that could affect the time are the number of lugs that were incorrectly tightened (up to per wheel on my vehicle), the potentially variable amount of torque applied on each lug/post by the installer, condition of each lug and wheel post, etc As Meineke did not report finding damage to the posts or lugs during the installation, I think we can assume it wasn't due to the hardware condition and have to believe it was the human factor during the install As we can't know the exact combination of human factors during the installation that subsequently led to loosening of the lug-nuts on the tire in this timeline, I think reporting wia reasonable time-frame, such as months, should warrant Meineke taking responsibility for the damage from the improper installation Sincerely, [redacted] ***

April 30,To Whom It May Concern: Regarding [redacted] Complaint ID # [redacted] On March Mr [redacted] came in for a "Coolant leak inspection" and "Power Steering ServiceUpon inspection, we located a coolant leak at upper radiator hose clamp ( hose from upper radiator to thermostat housing), hose clamp lost tension and was no longer a snug fit to radiator causing coolant leakOur recommendation is to replace with new upper radiator hose and new hose clamps to assure no leak at this connectionDuring my conversation with Mr***, I explained both options and he also agreedVehicle inspection also noted of torn CV Axle and we serviced his Power Steering Fluid upon requestAfter repairs completed and pressure test passed on coolant system, I completed repairs with a mile test drive and found no other coolant leaks at that timeThis is protocol when leaks have been repairedI called Mr [redacted] to notify him of completion of repairsWhen Mr [redacted] arrived to pick up vehicle, I advised Mr [redacted] to return for a free re-inspection in the next few days at his convenienceWith any fluid leak repair on any vehicle once a repair of one leak is corrected, it will allow the system to perform at its intended pressureThis can cause leaks at any other potential weak seals and/or gaskets at any timeAfter not hearing from Mr [redacted] I assumed there were no further issuesWe received call approximately on March that Mr [redacted] had his van at the dealer for a coolant leak, he spoke to one of our service techs and requested a call from the business ownerThe owner had called Mr [redacted] within the hour and did not get an answerThe owner made two other attempts throughout the day, leaving messages and no reply from Mr***According to the complaint letter, Mr [redacted] stated that he took the vehicle to the dealer where they found coolant leak at the water pumpNo invoice from the dealer was provided with the letter of complaintOur repairs on March 12,was for the upper radiator hose, which was the only leak present at that timeThe location of the hose leak vs water pump leak are nowhere close to each otherThe water pump on this vehicle is located at the passenger side of vehicle under timing coverThis is an unfortunate occurrence for Mr [redacted] and we at Meineke are very sorry he had to deal with this issue, but it is in face an related one to his visit at our centrHad this leak been present during his visit to Meineke, it most certainly would have been addressedWe have done multiple repairs for the [redacted] Family and with no issueWe pride ourselves on being Professional and AccurateWe welcome the [redacted] family anytime our services are neededWe would like to offer two Free Oil Changes for any inconvenience and looking forward for the opportunity.Thank youTravis B***Service Manager

Please forgive the lateness of my replyI hope you will understandSince your original letter dated March we had a tragedyOne of our people was killed in a car accident on March 31.Our goal is for every customer to be completely satisfied, We are proud of our customer service recordAs the owner I take it as a personal failure whenever we don't meet that standard.On March 25th Ms [redacted] called our service center concerned about a grinding noise or noise from the brakes and asking us to check them for herMike answered the call and invited her in for a free brake check which is something we offerShe brought the car in and one of our ASE certified Techs checked the brakes and did the usual point inspectionHe found the source of the noises she was hearing and some other important issues which Mike called her and discussed the findings with her and created an estimate for those items as well as offering to repair themShe approved the work at that time.She wasn't at the center waiting but walking around the areaA *? time later she arrived and asked to see what was wrong, so Mike took her into the shop and showed herWe completed the work while she waitedshe paid the bill and left.The next day she called first thing in the morning and complained about the ratio of parts to laborMike did his best to explain her invoice and the charges on it but she wasn't satisfiedShe made it clear that she was going to call our corporate office and she did that on Monday morningThey called us we explained the situation and they spoke to her again after that time I called her myselfI tried my very best to clear it upUnfortunately for all of us I was not successful.To be clear we never ever under any conditions do any repairs without approvalHer claim that we did the work without approval or somehow refused to put her vehicle back together for her is falseIf someone doesn't want to us repair their car that is their choiceWe are not the police and cant force anyone to do anything and certainly couldn't make the pay for it if they didn't want to.We use an industry standard labor guide that specifies labor charges for repairsIt's purpose is to level the playing field, if a tech has little experience a customer shouldn't pay more because he isn't as familiar with a job and someone that has rience and has invested in tools that make his or her job easier shouldn't be penalized for being efficientThe same labor guide is used by just about every garage and dealership in the countryIt has long been our policy to take people into the shop and show them what their car needs and Mike did show Ms [redacted] what we had found.Mike didn't intend to sound "smart" anymore than I had an attitudeWe are both trying answer Ms [redacted] 's concernsHe was trying to be helpful and it is our policy to use whatever coupons or advertised specials that are available even when not presented at time of saleMike did that, the lifetime brake pads on the front and on the rear were an advertised special Free with installationThere was a coupon for up $off on more than $he doubled thatThe test drive was not $and the brake check is freeThe charge on the invoice that is $is for an alignment which is done after any steering or suspension work is done ( otherwise tire wear can suffer as well handling) and includes a test driveIt states that in the description and I think that is the confusion over that comes from.All of the work that was performed has a month mile :: the brake pads and hub bearing have lifetime warranty the alignment month or miles.Thank you for your assistance, I hope this helpsSincerely John G [redacted]

Complaint Information: In response to the claim [redacted] is making of the wheel being left looseI firmly believe that the wheel was installed properly at the time of installationWhen installing all wheels on all customers vehicles the technicians use a torque stickA torque stick tightens the wheels to manufacturer specsAnd as I stated before, I have many years of experience in the automotive field and I strongly believe that if the wheel coming loose was an installation error that the problem would have arose much soonerThank you, [redacted]

If she brings it into our location we will take a look at it and if it is the wrong muffler, we will absolutely replace it at no charge

Complaint: [redacted] I am rejecting this response because: When bulbs were replaced I did not have problem with the check engine light and gas capt lightsThe gas cap light went off but the check engine light was still on and [redacted] said it was because of the gas cap Sincerely, [redacted] ***

To whom it may concern, Here at Meineke Car Care Center in Lynn our number one priority is customer satisfaction.In regards to complaint number [redacted] the advertised special is available when a coupon is presented to our staff as there is no other tool that enables our system to apply a discount without said couponAs for the advertised special the customer are directed to our online website where they can obtain our coupon in both paper and electronic version so they can provide it when they come to our facility for serviceWhen the vehicle was first brought to our location the customer [redacted] did not provide a coupon or inquire about itShe also agreed to pay regular priceMr*** came on later date and despite being unnecessarily aggressive our staff member answered his inquiry politely and explained to him that discounts are only available when a coupon is presentWhen Mr*** stated that the special was for $it was clarified to him that the special discounts our basic oil change package normally for $to $and the special direct our customers to our website to obtain this coupon.He was also advised by our staff member to obtain the coupon online on his phone so he can obtain a refund instantly, but he grew more aggressive and obnoxiously threatened our staff member and left our facility.Our establishment goes above and beyond to ensure customer satisfaction but in this instance Mr*** was impatient with all of our attempts to serve him.We are certain that after explaining the entirety of the situation you will clearly see that our establishment has in no way mislead Mr*** or dismiss him without attempting to assist him multiple timesAs a matter of fact immediately before he left our establishment he was told he can receive the refund if he obtain a coupon from our online website instantly.Regards,Management at Meineke Car Care Center Lynn

[redacted] *** [redacted] [redacted] In reference to the above ComplaintI haven't replied to your letter about the case because we Resolved in on 4/24/to what my understanding was [redacted] satisfactionI called and spoke with himI heard what was troubling him from his side apologized for what we could have done better,explained what happened on our end and I agreed that a refund was in orderI didn't just refund the oil change, instead we refunded him My understanding was that he was satisfied with that resolution and agreed to rescind his complaint and negative statements he suggested he had made online I'm sure this just crossed in the mailif that isn't the case and it is not resolved please let me knowI copied [redacted] on this email as well.John G [redacted]

overcharged for svcscharged for than quoted and tried to tell me it was my fault dropped car off for rear brake svc on March 2nd days later, car was ready, but they were trying to charge more than $above the agreed upon price, and was told they needed to bleed the brake system, which costs extracar still doesn't stop when braking took car elsewhere to get service and 2nd opinion was told that brake system does not appear that it was bled at all in fact, it needed to be flushed because of the fluid they added to itwhen I dropped off the car, I was also told I could get 10% off the price if I gave a positive [redacted] review, which I thought was very shady and dishonestafter contacting corporate, I received a call from [redacted] at this local Meineke, and he was very hostile and threatened me with a slander lawsuit I don't even know what I paid for, since supposedly I paid for rear brake service and bleeding of the brake system, but was told the brakes were never bled

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am very upset about what has happened and would like to know what steps can be taken against the business.As of Monday, September 28th, I finally picked my car up from Meineke, still not in full working condition (there is a noise that the car makes when I brake and go over bumps that did not exist prior to me bringing them my car)They claim it is due to a bad front drive shaft.Here is a recap of what has happened to date: After pleading with the owner to fix my car at no charge (Sept15), multiple weeks went by while they were allegedly fixing problems with my carAs previously stated, they presumed the transmission mount was causing the mysterious noise and jerkiness occurring when the car was movingAfter replacing that, they realized that the first transmission they put in was bad and replaced it a second timeThis did not solve the problemsThen they claimed the transfer case was the issueAfter eventually agreeing to replace the transfer case free of charge, they called me back to tell me the drive shaft was damaged and needed replacing tooI actually agreed to let them replace the drive shaft for an additional $because I was so fed up and wanted my car backThen after several days they called to say that first they received the wrong partThen two days later they claimed that the place they get parts from doesn't actually have the part they need, but that they could get it from the [redacted] dealership for about $I was beyond pissed off and do not trust these people at all, so I told them to put the old drive shaft back in and give me back my carI picked up my car on September 28th, WEEKS after I originally brought my car into their shop.My car is still making a funny noiseI now have scheduled an appointment at the [redacted] dealership to find out what's going onI'm inevitably going to have to spend hundreds of dollars more to fix a problem that Meineke causedI think it's deplorable that Meineke runs their business in such an awful mannerClearly they don't know what they are doing or have hired incredibly inexperienced mechanics who can't diagnose the issues with your carFurther, the manager/owner, Abel, is unprofessional and rudeHe talks over you, cuts you off when you're trying to explain your situation, and is unwilling to take responsibility for anythingHe STILL claims that they did good work on my car and claims that I brought my car in for the transmission to be replacedThat is simply untrueMy car was towed into their shop and I asked them to do a diagnostic to determine all of the issuesWhen they claimed to have fixed my car the first time, and returned it to me, they stated that the car was driving fine and that they had just test drove itYet, I made it a few blocks down the street before noticing TWO obvious problemsClearly, they lied about test driving it or they knowingly returned me a car that wasn't operating properlyThis whole experience has been horrible and stressfulI would implore anyone that wants more than an oil change to go anywhere elseThese people are crooksThey try to trick you into spending more and more moneyAnd at the end of the day, they don't know what they're doingIf possible, I would like to speak with a Revdex.com representativeOther than filing this complaint, I no longer want any interaction with MeinekeI do not trust them to do the proper work on my carAre there other steps that can be taken against them? Does the Revdex.com write reviews about their business based on complaints like mine? Any further information to help me would be appreciated Regards, [redacted]

[redacted] ***’s vehicle came in for state and emissions inspection and tires (about $600)The inspection was performedBoth [redacted] and [redacted] were shown what the car needed for the state inspection [redacted] was prequalified for a Meineke store card and opted to finish the application process and get approved for the card (Meineke Store application and approval time and date stamp after quote was given)After she was approved [redacted] did authorized the repairs that were needed for inspection to be done Employees stayed after store closing to work on vehicleThe part for the right front control arm was not right due to a model year splitThe first sign of [redacted] being upset was when the Vehicle was not completed due to the wrong partDue to it being a couple hours after close and not being able to complete the car we let [redacted] take one of our Courtesy cars for the remainder of the weekend at no charge

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Contact Name and Title: [redacted] owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @meineke.net We try our best to accommodate all of our customers needs for timely and complete serviceUnfortunately, when we get backed up, it is only fair that we handle customers on a first come first served basisWe can only hope that our customers understand that it might take time to get to their carsWe try to give our customers a conservative wait time out of respect for their timeAnd if that wait time is too long, we try to schedule an appointment at a future date In terms of the store manager's behavior, we do take complaints of this sort very seriously, and appreciate that the customer brought it to our attentionThis complaint has been addressed specifically with our store manager - that he must make certain every customer interaction is handled with courtesy and professionalismThis interaction clearly was not acceptable, and for that, we do sincerely apologize

As owner of the business I would like the opportunity to check out the parts in question If indeed non problem with components mentioned is found, a refund would be forthcoming However, the word of a less meriqulous shop does not an encing argument make Thank you, Earl J Owner

Initial Business Response / [redacted] (1000, 11, 2015/06/16) */ Re : Revdex.com CASE#: XXXXXXX To Whom It May Concern, I wish I could stand proud and tell the world the customer is out of line in this caseThou, we are not wrong in the repair our technician did fail to tighten a hose clamp that carries fuel vaporMrs [redacted] did bring the car back and did give us a chance to correct the issueWe failed to double check our own work and looked for another cause rather than check the work that was performedThe fuel vapor system or EVAP system is very large and complexThe inconvenience cause by our failure to double check our own work is unfortunateI have spoken with Mrs [redacted] myself and told her I would reimburse her the funds spent at the dealership We will use this incident as a tool to make our shop better and the staff as wellThis was certainly not putting our best foot forward to take care of the customerIt is our goal to make every single customer that visits our shop happy and its clear we failed hereMrs [redacted] has been a customer of ours for a long time and my wish is to continue that going forwardWe are responsible enough to admit when we are wrongHad our technician completed the repairs and tighten the hose clamp we could have avoided this all togetherSo with that I apologize to Mrs [redacted] and commit to our customer base to use this incident as training to make our shop a better place Thank You and I Apologize [redacted] Meineke Car Care Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There is a common theme in all East Cast Dormer responses and that is they are all of questionable veracity There was a Sept *** meeting about the punch listThat meeting was recorded by both partiesIn that meeting the following items were discussed: 1) The punch list, which all participants had in their hands at the recorded meeting, was discussed at that meeting line item by line itemBut East Coast Dormer in their response say they “cannot seem to find it” and yet we have a recorded conversation of them reviewing the punch list with us 2) They speak about us owing them $17,for the foundationAt the Sept *** recorded meeting this $17,was discussedWe have a signed statement, from their representative, that states we owe them the $17,upon completion of the punch listWe also provided them with a copy of that statement at the meeting because they “cannot seem to find it”This entire conversation is recorded Now in their complaint they pull up an old email which predates signed statement by their representativeThey refuse to be truthful in their responses 3) They say “ECD WANTS TO COMPLETE THIS JOB AS SOON AS POSSIBLE AND HAS DEMONSTRATED THE FACT TIME AND TIME AGAIN“ This is untruthful as wellOur complaint filed with the Revdex.com is that they refuse to do any work on the punch list until we agree that they do not have to repair the floors they damagedNot once in any of their reponses to our complaint do they address this factWe have a recorded conversation from the punch list meeting where the [redacted] states unequivocally that EAST COAST DORMER WILL PERFORM NO WORK ON THE PUNCH LIST UNLESS WE AGREE THAT THEY DO NOT HAVE TO REPAIR THE FLOORS THEY DAMAGEDThis is a fact that they have not addressed in any of their responses 4) They say that East Cast Dormer had their men working at our home the last two weeks Another untruthful statementEast Cast Dormer had another company come to spray the foam insulation on the bottom of our house two weeks ago, which was required by the building codeThis work in itself supports our claim that the contract was not completed and the mechanics lien was filed with a affidavitThat affidavit filed with Queens County stated the work on the house was finished in July yet they still are doing work in October 5) They say they had someone from the manufacturer here on Nov *** working on warrantee workThis is partially trueThey called us on November [redacted] at 3pm telling us we had to be home the next morning because the factory guy was comingNot a lot of notice when you have jobs and other life items going onThe factory man replaced a door as the original door was not what we orderedHe tried to fix our bathroom sink surface but the chips in the sink look no different than they did before he “fixed” itHe could not fix our toilet and sink that do not drainSo in one day they replaced our door On this day a representative of East Coast Dormer did change batteries in the fireplace that was not working and still does not function properly 6) They say we have no money and that our complaint is bogusThis is not about moneyThis is about a contractWe owe them no money according to our contractThey have failed to perform the contract to its completionIn effect, at this moment they have breached the contractWe have a recorded conversation where all these items are discussed yet they never address any of them in their responses 7) Regarding the statement about their son, that was not meant to be included in our last statement so we do retract it In summary, no amounts are past dueThey refuse to work on our punch list until we agree that they do not have to repair the floors they damaged and they attempt to embarrass us by saying we have run out of money Once again, which we have stated consistently throughout this process, there is a recorded conversation where every fact is addressed but they refuse to acknowledge this Their responses refuse to address our complaint, they refuse to acknowledge the recorded meeting about the punch list, they refuse to repair our floors, they filed the lien with a affidavit and the lien was only meant to bully us Additionally, their attachment included an email from me in which my personal information was not redacted This is a breach of privacy and should be rectified immediately No, our complaint has not been resolved or addressed Sincerely, [redacted]

I want to complain about [redacted] the owner of AAA Zaid concrete [redacted] Last year I hire this company to do my driveway he did very poorly I phone him to come and see he shouting at me over the phone he come next day to my driveway [redacted] To have a businesses you need to fix your work if you did not do rightI have a holes in my driveway going toward garage, he said to me that because in winter salt fell of the tire and make a marks on driveway so is that mean before I enter on my driveway I need to wash my car in winter never heard anything like that don't go with this company [redacted]

Golden Bear Insurance Company responded promptly and consistently with all fair claims rules to assist our insuredsThe [redacted] claim resulted from a kitchen cooking accident where corned beef was left on the stove unattended on June 15, Nothing caught fire, but smoke filled the homeOur retained field adjustment company, [redacted] , and a remedi***on service provider, ***, responded immediatelyNo request for service recommended by [redacted] was denied by our company [redacted] cleaned the [redacted] home over a number of days with a team of professionals from ceiling to floorAlthough professionals did not smell any lingering odors, Golden Bear retained [redacted] to assess the home for property damage related to odor from the cooking mishap [redacted] noted that the home had been subject to interior cleaning using dry chemical sponges, wet mopping, HEPA vacuuming and steam cleaning of carpetIn addition, the interior of the home was ozoned over two days and the HVAC system was also cleaned professionally [redacted] scanned the building using a calibrated photo-ioniz***on detector (PID) field instrument capable of detecting select Vol***le Organic Compounds (VOCs) at a part per billion to assess potential sources of VOCsMeasurements were collected from the interior, exterior, and within sealed plastic bags containing contents that had been uncleaned but were present during the food fire eventThe VOC results within the home were typical, and no unusual readings were recorded within the house or in the vicinity of contents inspected [redacted] was unable to detect any remaining odors in your home that could be attributable to the cooking eventWe have advised our insured that we would review any additional inform***on that could support a basis for their claim for property damageTo date we have not received any additional information

We performed the service which the customer paid forHer dash lights were burnt out that's why they were not on when she came to our shopWe replaced the bulbsThe new bulbs illuminated like they should have which showed the engine lite after the bulb replacementThe problem was there prior to her arriving at our shopWe provided the customer with several services free of charge, which the customer fails to mention We completed all services that were paid for in a professional manner