Meineke Discount Mufflers

Handwritten response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
below.I read Mr***’s response and I do not agreeMr*** was not present the day that I took my vehicle in for a simple Oil Change and Brake PadsYet he states that my complaint is regarding a noise under the hood which is not correct.The problem is that all of my service indicator lights, including my check engine light are all onThese lights were not on when I took my car inIn fact there was nothing wrong with my vehicle when I took it in it was just time for service, and I had a coupon that Meineke had sent out.I know that it can take some time after an Oil Change repair for the computer to reset itself, so I started to take my vehicle home and it went into Limp Home Mode in the middle of traffic which reduces the engine speedThis was a very dangerous situation so I turned around and went back to Meineke and asked what they had done to my carThe Manager couldn’t answer my questions and was very evasive since he had told me when I called to verify that the car was ready, that it would be after he test drove it.I took my vehicle home and it has been parked in my driveway since thenI can’t drive it because I am afraid toI am also afraid to take it back to Meineke These folks messed up a simple Oil Change and the Manager had to know this if he test drove the vehicle like he saidI also have a witness to this incident.Thank you for your assistance. I have been having trouble sending this to you please call me if there is a problem in the transmission of this document.I will withhold my decision regarding my complaint being resolved until the results of the free diagnostics and the evidence relied upon to reach these final results are provided to mePlease contact me so that we can schedule an appointment for the free diagnosis.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Back on August 19th I went to Meineke *** on *** W *** *** *** NC, XXXXX) because my check engine light was onI had previously been to the*** down the road to have them check the code that was coming upIt was for a CAM sensorSo when I went to the Meineke, I told them thatThey also checked to see what code was coming up and agreed that was the problemThen changed the sensorI paid $The light was offI leftThe next time I drive it the check engine light comes back onI go back to advanced auto to have them read it, its the same codeThe guy there says oh, you have to drive it miles for it to realize the senor has been changedI drive it over miles, it doesn't go offI call Meineke, they want me to bring it back inI had work so I couldn't, but my boyfriend was off so he takes itThey replace the sensor again (they charge him, hbe doesn't have his receipt, but I do have mine)Same thing happens- light goes off and comes righ

Complaint: ***
I am rejecting this response because:
Good afternoon Ms***, Once again thank you for reaching out to me regarding my case (#***)I would greatly appreciate it if you would thank Mr*** and the young lady I called asking for helpIn response to Meineke's message, I disagree with their statement that I agreed to install a used computerI was not informed the part being ordered was used..it was simply referred to as "the part" by Meineke's managerI also never authorized sending my car to the dealership- Meinke did that on their own accordThe fact remains Meinke had my car under their "care" for over two weeks, and I had to call at least once a day to check on my vehicles status due to the establishments incessant procrastination and inability to provide me with my functioning vehicle when they said it would be readyI requested that my car be towed to another mechanic when I realized that Meineke was giving me the run around and was unable to provide me a reasonable explanation for my vehicles whereabouts and repair status Upon visiting the Chevy dealership, I inquired about the source of my vehicles malfunction, and was informed that Meineke ordered a defective used part and my car had been there for a few daysWhen I asked what the hold up was, I was told the dealership was waiting for another USED computer from MeinkeI firmly believe Meinke has engaged in fraudulent activities and should be held accountable for their actions.This establishment did not consult me before sending my vehicle to the dealership and they should be held responsible for the charges accrued to fix my car, especially since I paid them for unnecessary services done to my vehicleI believe I should receive a refund because I provided Meineke a receipt from the primary mechanics work, showing them that the initial work Meinke performed on my vehicle was repetitive and would not resolve the cause of my vehicles malfunctionThank you for your timeSincerely, *** ***
Sincerely,
*** ***

We reached out to him and gave him a motor and told him what to do. This was a done deal. We thought this issue was over. This issue should have been taken care of, since we did give him the motor to try to help him

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: My high quality brake
pads were stolen without my permission and you care attempting to charge me to put them back on my car when I didn't ask for them to be stolen in the first place. This is theft.Regards,*** ***

There is nothing more to add to my original statement

I want to complain about *** *** the owner of AAA Zaid concrete *** *** Last year I hire this company to do my driveway he did very poorly I phone him to come and see he shouting at me over the phone he come next day to my driveway *** *** *** *** To have a businesses you need to fix your work if you did not do rightI have a holes in my driveway going toward garage, he said to me that because in winter salt fell of the tire and make a marks on driveway so is that mean before I enter on my driveway
I need to wash my car in winter never heard anything like that
don't go with this company *** ***

Complaint: ***
I am rejecting this response because:Date Sent: 10/8/3:30:PM 'Segoe UI', Verdana, Arial, Helvetica, sans-serif;">
I attached a letter from ***'s GarageI took my car to this shop after I continued to complain to Meineke and they continued to do nothing about my problemWhen I originally had my brakes put on by Meineke they came with a lifetime warranty In there response to you they say I never complained which is not true at allI even went to the shop and asked the manger to take a drive with me so he could hear the soundHe said he could not because he was the only person to run the desk and that I can come back another timeI did go back another time and he said the same thing so I starting getting upset so he sent a guy from the back, a mechanic I assume, to take a drive with meWhen we arrived back to the shop he told the manager that he did hear a sound but the manager dismissed it and said it is not the brakesI complained to the corporate office and attached the email to this response as wellThe picture I attached is of one of the brakes that were taken off of my car by ***'s, the ones that Meineke said were fine, and a picture of what the same exact brakes look like when they are newIt was my mistake that I had them do other maintenance on my car when it was already going to be there to get the brakes looked at but why would I go to another shop and pay for another set of brakes when the brakes that were put on by Meineke had a lifetime warranty?
Thank you

Went here for a state inspection in Decand was told that I needed a new muffler for about $and failed the safety inspectionTook the same car to the dealer the next day and they found no issues with the muffler and gave me a "pass" on the safety inspectionLesson learned, get a second opinionI will no longer bring my car here for service

Golden Bear Insurance Company responded promptly and consistently with all fair claims rules to assist our insuredsThe *** claim resulted from a kitchen cooking accident where corned beef was left on the stove unattended on June 15, Nothing caught fire, but smoke filled the homeOur
retained field adjustment company, ** ***, and a remedi***on service provider, ***, responded immediatelyNo request for service recommended by *** was denied by our company*** cleaned the *** home over a number of days with a team of professionals from ceiling to floorAlthough professionals did not smell any lingering odors, Golden Bear retained *** to assess the home for property damage related to odor from the cooking mishap*** noted that the home had been subject to interior cleaning using dry chemical sponges, wet mopping, HEPA vacuuming and steam cleaning of carpetIn addition, the interior of the home was ozoned over two days and the HVAC system was also cleaned professionally*** scanned the building using a calibrated photo-ioniz***on detector (PID) field instrument capable of detecting select Vol***le Organic Compounds (VOCs) at a part per billion to assess potential sources of VOCsMeasurements were collected from the interior, exterior, and within sealed plastic bags containing contents that had been uncleaned but were present during the food fire eventThe VOC results within the home were typical, and no unusual readings were recorded within the house or in the vicinity of contents inspected*** was unable to detect any remaining odors in your home that could be attributable to the cooking eventWe have advised our insured that we would review any additional inform***on that could support a basis for their claim for property damageTo date we have not received any additional information

I am rejecting this response because:the insurance company has not been honest in that they had the restorative company place strong deordorizers in the home to cover up the smell as they were aware that we would be gone two weeks? The smell remains and as of now the case remains open, our home was not restored to pre event condition not even small fixes in fact more damage done by the restorative company? Both companies continue to make claims in their professionalism when in fact we were poorly treated the moment the insurance agent entered our home insulting the homeowner of damage being "lifestyle"? We have had a company return of our choice three times with reports submitted reporting the smell and carpet damage remains? No one would be satisfied with a insurance company that sells a policy for years than refuses to complete repairs in industry standards for the type of damage accured

April 30,2018 To Whom It May Concern: Regarding [redacted] Complaint ID #[redacted] On March 11 2018 Mr. [redacted] came in for a "Coolant leak inspection" and "Power Steering Service. Upon inspection, we located a coolant leak at upper radiator hose clamp ( hose from upper radiator to...

thermostat housing), hose clamp lost tension and was no longer a snug fit to radiator causing coolant leak. Our recommendation is to replace with new upper radiator hose and new hose clamps to assure no leak at this connection. During my conversation with Mr. [redacted], I explained both options and he also agreed. Vehicle inspection also noted of torn CV Axle and we serviced his Power Steering Fluid upon request. After repairs completed and pressure test passed on coolant system, I completed repairs with a 2 mile test drive and found no other coolant leaks at that time. This is protocol when leaks have been repaired. I called Mr. [redacted] to notify him of completion of repairs. When Mr. [redacted] arrived to pick up vehicle, I advised Mr. [redacted] to return for a free re-inspection in the next few days at his convenience. With any fluid leak repair on any vehicle once a repair of one leak is corrected, it will allow the system to perform at its intended pressure. This can cause leaks at any other potential weak seals and/or gaskets at any time. After not hearing from Mr. [redacted] I assumed there were no further issues. We received call approximately on March 21 that Mr. [redacted] had his van at the dealer for a coolant leak, he spoke to one of our service techs and requested a call from the business owner. The owner had called Mr. [redacted] within the hour and did not get an answer. The owner made two other attempts throughout the day, leaving messages and no reply from Mr. [redacted]. According to the complaint letter, Mr. [redacted] stated that he took the vehicle to the dealer where they found coolant leak at the water pump. No invoice from the dealer was provided with the letter of complaint. Our repairs on March 12,2018 was for the upper radiator hose, which was the only leak present at that time. The location of the hose leak vs water pump leak are nowhere close to each other. The water pump on this vehicle is located at the passenger side of vehicle under timing cover. This is an unfortunate occurrence for Mr. [redacted] and we at Meineke are very sorry he had to deal with this issue, but it is in face an related one to his visit at our centr. Had this leak been present during his visit to Meineke, it most certainly would have been addressed. We have done multiple repairs for the [redacted] Family and with no issue. We pride ourselves on being Professional and Accurate. We welcome the [redacted] family anytime our services are needed. We would like to offer two Free Oil Changes for any inconvenience and looking forward for the opportunity.Thank youTravis B[redacted]Service Manager

[redacted]
 [redacted]      In reference to the above Complaint. I haven't replied to...

your letter about the case because we Resolved in on 4/24/17 to what my understanding was [redacted] satisfaction. I called and spoke with him. I heard what was troubling him from his side apologized for what we could have done better,explained what happened on our end and I agreed that a refund was in order. I didn't just refund the oil change, instead we refunded him 180.00. My understanding was that he was satisfied with that resolution and agreed to rescind his complaint and negative statements he suggested he had made online.  I'm sure this just crossed in the mail. if that isn't the case and it is not resolved please let me know. I copied [redacted] on this email as well.John G[redacted]

Please forgive the lateness of my reply. I hope you will understand. Since your original letter dated March 29 we had a tragedy. One of our people was killed in a car accident on March 31.Our goal is for every customer to be completely satisfied, We are proud of our customer service record. As the...

owner I take it as a personal failure whenever we don't meet that standard.On March 25th Ms [redacted] called our service center concerned about a grinding noise or noise from the brakes and asking us to check them for her. Mike answered the call and invited her in for a free brake check which is something we offer. She brought the car in and one of our ASE certified Techs checked the brakes and did the usual 23 point inspection. He found the source of the noises she was hearing and some other important issues which Mike called her and discussed the findings with her and created an estimate for those items as well as offering to repair them. She approved the work at that time.She wasn't at the center waiting but walking around the area. A *? time later she arrived and asked to see what was wrong, so Mike took her into the shop and showed her. We completed the work while she waited. she paid the bill and left.The next day she called first thing in the morning and complained about the ratio of parts to labor. Mike did his best to explain her invoice and the charges on it but she wasn't satisfied. She made it clear that she was going to call our corporate office and she did that on Monday morning. They called us we explained the situation and they spoke to her again after that time I called her myself. I tried my very best to clear it up. Unfortunately for all of us I was not successful.To be clear we never ever under any conditions do any repairs without approval. Her claim that we did the work without approval or somehow refused to put her vehicle back together for her is false. If someone doesn't want to us repair their car that is their choice. We are not the police and cant force anyone to do anything and certainly couldn't make the pay for it if they didn't want to.We use an industry standard labor guide that specifies labor charges for repairs. It's purpose is to level the playing field, if a tech has little experience a customer shouldn't pay more because he isn't as familiar with a job and someone that has rience and has invested in tools that make his or her job easier shouldn't be penalized for being efficient. The same labor guide is used by just about every garage and dealership in the country. It has long been our policy to take people into the shop and show them what their car needs and Mike did show Ms. [redacted] what we had found.Mike didn't intend to sound "smart" anymore than I had an attitude. We are both trying answer Ms [redacted]'s concerns. He was trying to be helpful and it is our policy to use whatever coupons or advertised specials that are available even when not presented at time of sale. Mike did that, the lifetime brake pads on the front and on the rear were an advertised special Free with installation. There was a coupon for up $50.00 off on more than $500.00 he doubled that. The test drive was not $79.95 and the brake check is free. The charge on the invoice that is $79.95 is for an alignment which is done after any steering or suspension work is done ( otherwise tire wear can suffer as well handling) and includes a test drive. It states that in the description and I think that is the confusion over that comes from.All of the work that was performed has a 12 month 12000 mile :: the brake pads and hub bearing have lifetime warranty the alignment 6 month or miles.Thank you for your assistance, I hope this helpsSincerely John G[redacted]

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@meineke.net
We try our best to accommodate all of our customers needs for timely and complete service. Unfortunately, when we get backed up, it...

is only fair that we handle customers on a first come first served basis. We can only hope that our customers understand that it might take time to get to their cars. We try to give our customers a conservative wait time out of respect for their time. And if that wait time is too long, we try to schedule an appointment at a future date.
In terms of the store manager's behavior, we do take complaints of this sort very seriously, and appreciate that the customer brought it to our attention. This complaint has been addressed specifically with our store manager - that he must make certain every customer interaction is handled with courtesy and professionalism. This interaction clearly was not acceptable, and for that, we do sincerely apologize.

The business response is contained in the attached handwritten document.

My son had a smoke test done here. They charges us $190. A week later he could not fill his tank with gas. After spending more money, we found out it was because Meineke left a ratchet extended on the vapor tube, stopping the tank to allow more gas even though it was empty.
Meineke full took responsibility for it and offered to refund half of our money. Two weeks after they said they would refund the money we had to call back because we did not get the refund.
Not happy with service, will not go back to them.

I am rejecting this response because:the insurance company has not been honest in that they had the restorative company place strong deordorizers in the home to cover up the smell as they were aware that we would be gone two weeks.  The smell remains and as of now the case remains open, our home was not restored to pre event condition not even small fixes in fact more damage done by the restorative company.  Both companies continue to make false claims in their professionalism when in fact we were poorly treated the moment the insurance agent entered our home insulting the homeowner of damage being "lifestyle".  We have had a company return of our choice three times with reports submitted reporting the smell and carpet damage remains.  No one would be satisfied with a insurance company that sells a policy for years than refuses to complete repairs in industry standards for the type of damage accured.

Complaint: [redacted]
I am rejecting this response because:
Meineke responded that too much time has passed.  A total of 83 calendar days (Mar 1st to May 23) have passed since the installation and report of the incident, just shy of 3 months.  I am not a expert on mounting tires or how long (or how many miles) it would take for improperly mounted tires for the lug nuts to come loose.  I believe factors that could affect the time are the number of lugs that were incorrectly tightened (up to 6 per wheel on my vehicle), the potentially variable amount of torque applied on each lug/post by the installer, condition of each lug and wheel post, etc.  As Meineke did not report finding damage to the posts or lugs during the installation, I think we can assume it wasn't due to the hardware condition and have to believe it was the human factor during the install.  As we can't know the exact combination of human factors during the installation that subsequently led to loosening of the lug-nuts on the tire in this timeline, I think reporting with-in a reasonable time-frame, such as 3 months, should warrant Meineke taking responsibility for the damage from the improper installation.
Sincerely,
[redacted]