Meineke Discount Mufflers

Review: Meineke put in a new alternator at the end of May 2014. The part failed in August 2014 and the failure was documented by [redacted]. Meineke failed to reimburse us for the part clearly covered and in the warranty period. Owner [redacted] said he would deliberately delay any diagnosis of the alternator part because I called his parts supplier [redacted] in Hartford directly about the defective part. [redacted] diagnosed the failure in August and as of Oct Ober 15, 2014 Meineke has ignored this issue. [redacted] at Meineke further indicated that [redacted] was going to send the alternator part back to [redacted] in New Jersey. I have requested proof of same but neither Meineke nor [redacted] will provide same. [redacted] at Meineke represented that he would deliberately delay the process because I called his parts supplier sales representative directly to investigate the return process.Desired Settlement: Meineke had the duty to promptly investigate and not purposely and admittedly want to delay the reimbursement process. I have retained evidence of the alternator diagnosis from [redacted] and photos of the part. Meineke of West Hartford should face business sanctions for deceptive business practices and intentional delays [redacted] at Meineke admitted he would set out to do.

Consumer

Response:

Hello, please send my complaint to Meineke. I expect them to honor their warranty . Thank you.

Please go ahead and send this to Meineke. They should honor the defective part warranty. Thank you.

Please report my complaint to Meineke. They should honor warranty and should have at end of August. Thank you.Z

?

Consumer

Response:

! I just spoke to [redacted] Parts in Hartford and [redacted] at [redacted] said nobody at Meineke told them the part needed to be analyzed by [redacted] . They are not expecting any diagnosis of the part from [redacted] which Meineke told me they would do. [redacted] gave a credit for the part to Meineke back in September. Thank you for handling this complaint.

Review: I brought my son's car there for free A/C check up(coupon from your website)and was told by the manager [redacted] that the check up was only checking what was coming out of cabin vents; nothing else. So without any inspection he said that the car simply needed more refrigerant and he could get it working that day. I signed for what he told me would be the total charge $202.07)and I left the car for the service. [redacted] told me that he would call me when the car was ready. At 5:45 pm I had still not been contacted and called the business myself. I spoke to [redacted] and was told that the car needed a new compressor and the charge the compressor alone without labor would be $500 to $700. I told him I was coming to pick up the car and he said they were closing at 6pm. I was upset and asked him why he never called me and now the store was closing. [redacted] became very belligerent and told me, "I guess we'll have to talk about this in the morning" and hung up on me. I drove to the store and it was closed but someone was still inside. I asked to speak to [redacted] and asked him what had been done to the car? He stated that they were not able to do anything since it needed a new compressor. I asked him why he was charging me for a service that was not performed. The contract said they would , "Perform deep evacuation and remove moisture air. Perform visual inspection, determine QTY refrigerant, Dye test. Add 1 oz. refrigerant. None of this was done yet I was charged $202.97. I paid, but when I refused to sign stating the work had been completed, [redacted] told me he was going to call the Police. I said "Great" let's get them here so they can see how I'm being ripped-off. [redacted] hung up the phone and handed me a receipt. The next day I brought the car to a reputable mechanic who told ma that Meineke had done nothing to the car. There was no dye, no evacuation, refrigerant added or any service. I would like a refund for the $202.97 price I was charged.

Desired Settlement: DesiredSettlementID: Refund

I would like a refund for the $202.97 price I was charged.

Business

Response:

Business Response /* (1000, 5, 2013/08/05) */

When this customer came in he requested an A/C service. We let him know that our A/C service consists of doing a deep evacuation of the A/C system, a visual inspection of the A/C system and putting dye in the line along with refrigerant. We let the customer know at that point that this service may or may not fix the problem, and that if any of the parts in his A/C system were not working we would need to do further diagnosis. The customer informed us that he did not know how long ago the A/C had stopped working and also informed us that he needed the work done promptly, as his son needed the car the following day. An estimate was written up and signed by the customer, agreeing to the payment of $190.85 (plus tax, totaling $202.97). While the tech was working on the customer's car it was noticed that the customer needed a new compressor at which time our service manager called the customer, gave him pricing, and told him that because it was late in the day, we would not be able to install the compressor the same day. The customer was not happy with this response, and stated that he wanted his car back. The customer called before we were closing and stated that he was unsure if he would be able to pick the car up before we closed. During this conversation, the customer swore at our receptionist, at which point the phone was handed over to our manager. The customer remained belligerent and did not want to remit payment over the phone so he could pick his car up after hours. After we closed down our store, the customer showed up and immediately began badmouthing our business. The customer eventually paid for the services he had agreed to and took the car home. At that time the Service Manager also informed the customer that any amount paid for the authorized service would be applied to the required repairs, as is always our policy. After the customer submitted a complaint to the Revdex.com we were notified and promptly issued a credit to the customer's credit card for the full amount of $202.97.

Review: I brought my car in to have the oil changed and tires rotated. The very next day while I was driving on the highway, I heard a a rubbing noise from the front of the car, then a thump and saw a big piece of black plastic shoot out from under my car. When I arrived a my friends we looked under the front of the car and the splashguard was missing and wheel well covers were torn away. I took it back to the shop that did the work and the manager looked under it and claimed that it was not their fault. After more discussion he did finally agree it was their fault and he would notify the owner to contact me to get it fixed. I have not heard from the owner to make all and/or any repairs to my car. I have tried to call back the shop many times and I am always told that the owner will call me back but he never does. Now I still have a flapping piece of plastic under my car and no repair. They were also the first who ever charged me for 6 quarts of oil instead of 5 and they ruined the grooves in wheel locks and lugs with the air-gun pressure so they can't be used again and they did not get put back on the wheels.

Product_Or_Service: oil change and tire rotation

Desired Settlement: DesiredSettlementID: Replacement

I want the extent of the damage examined by a qualified VW mechanic preferably a VW dealer, and anything broken, missing, or damaged should be replaced with factory [redacted] parts same as what was on the car before they broke it at no charge to myself for part or labor to fix the problem correctly l and completely.

Business

Response:

Business Response /* (1000, 5, 2013/07/25) */

I the manager never agreed that it was our fault. I looked under the vehicle and told the customer I would check into it and get back to him. I needed time to check into our paper work (notes) and also look to see how the parts where supposed to be held in place because they where missing. I did cut a small piece of the shield per customer request so it would not drag. I only did this after the customer asked. After looking at our notes I found to see that we did note the plastic shield was cracked and broken and also missing 3 bolts before we worked on the car. This car is a 1999 almost 15 years old. This shield rubs on the curb and speed bumps ect. This piece was needed before we did the oil change and was mentioned to the customer in the past. So because I did not mention this to the customer on this visit I am willing to install the parts with no labor charge. If the customer purchases the parts from the dealer or wherever the customer chooses to buy the parts we will install at no charge. I believe the customer did no about this issue and did not address it. This cover was damaged and missing bolts for a long time and these fender well covers are not removed for an oil change. The shield is missing and the customer told me this happened on the highway. It is very possible the vehicle ran something over. This vehicle has 3 plastic shields missing. 1 under the middle and 1 shield is missing on each side of the front tires. We do not touch these shields in the tire area which leads me to believe the customer hit or ran something over in the road to cause all 3 shield to be ripped off. He stated himself they where ripped off with pieces still there. Because of this I feel we are not responsible. However I will install these parts for free as I said to try to make this situation better for everyone involved.

Consumer Response /* (3000, 7, 2013/08/02) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept the businesses response, I am not satisfied with their response and I will continue to advance the issue through any all avenues available. To begin, there was absolutely nothing wrong with my car before I brought it to them, they changed the oil and forgot to replace all the screws holding the dust shield in place, moreover, I never received any paperwork from Mieneke describing any damage or that any bolts, parts or pieces were missing or that the dust shield was cracked either prior or after the oil change. The fact that all the screws were not put back in place by the Mieneke technician is the reason that the first time I drove the car on the highway (the very next day) the wind blew it back into the moving wheels which is what caused it to rip off the car and damage the wheel wells also since they were attached to the dust shield. I wasted no time reporting it either and let them know 2 days after the oil change. I feel Meineke is trying to pass on the blame for their mistake so they do not have to pay for the parts and I do not accept their poor, unsubstantiated claim that it is my fault or things just happen. Please ask them to produce a dated copy of the report with my signature showing there was a problem with the shield before they worked on it. If they cannot produce this vital piece of evidence, I submit that they replace the [redacted] parts and labor or pay to have the VW dealership do for them.

Review: I had printed coupons online but they refused to accept them because I didn't present them before the quote. They DO NOT have a posting anywhere stating that coupons must be presented prior to quote. They don't have any posting anywhere stating anything relating to coupons-period! The man at the service desk was rude & obnoxious. I will NEVER do business there again nor would I recommend them to anyone. I've contacted their customer service with this information also.Desired Settlement: I want them to post their policy about presenting coupons beforehand in large letters in a prominent place. I also think they need a course in correct customer service. Something like - "Check your rudeness at the door before you come into work"!

Review: I went to Mieneke for a problem with my exhaust and was given written rate of $79.63 and when I went to pick up the vehicle they charged me $131. 74. I was never told I would be charged more. I only had $80. which was the agreed price to put a gasket in my exhaust. My mother had come with me when I took the car in and she was also with me when I picked it up. She was witness to this and I have a copy of the estimate. My mother had to pay by credit card the additional$50.74 in order for me to get my car out. I have contacted the corporate office, and the representative [redacted] said that the are independent owners and when she contacted them they said that the would not refund the difference of what they quoted and what was charged. They said the work would be half and hour but they charged me for an hour. I was never told this or notified that they wanted to charge me more. Unfair practice of switch and bait going on here.Desired Settlement: I want the balance of $50.74 to be returned to me and my mother

Business

Response:

**. [redacted] came to our facility, on 29 July 2013, looking for two exhaust repairs. He informed us he had an exhaust leak on his passenger side exhaust manifold and needed a tail pipe off of his muffler. We informed him that we perform a free exhaust check and after we look at the vehicle, an estimate would be provided. After agreeing and authorizing his vehicle was brought into our facility and our technician inspected his exhaust system. We escorted **. [redacted] out to his vehicle on tine lift to show him what it would take to perform the repairs he requested. At that time we advised him that getting the tail pipe would be an easy fix we could just put a small section of pipe on the end of his muffler and clamp it on and would not charge him any labor for that repair. The exhaust manifold gasket that was leaking on his car could potentially cause problems due to rusted out exhaust manifold bolts. When replacing the exhaust gasket, if everything went well, it would be a half an hour of labor and the exhaust gasket is what he would be charged. While under the vehicle we notified, showed and explained to **. [redacted] that if the rusted out manifold bolts are seized, break off or do not want to come out there was the potential for additional labor time for the repair to which both **. [redacted] and his mother recognized and then authorized the repair. In this particular case the bolts did end up being seized and took the extra time, that was previously discussed, to get them removed to avoid breaking the bolts off in the head and causing additional issues, When I contacted **, [redacted] to inform him the repairs were made and it did end up taking an extra half hour and he acknowledged. Upon arrival it was as if the prior conversations had never happened and **. [redacted] and his mother proceeded to accuse us of baiting and switching and if the service actually took as long as we were claiming since they were not present for the repair. At which point they asked for a manager or owner or whomever else they would be able to speak with to get the issue resolved because this is unethical business practices and were looking to get the difference refunded. I informed her that I was an owner at the facility and that was not satisfactory and she would like to speak with another individual. I offered my partner's business card, [redacted] the other Individual that was present when we explained the repair initially, and provided her with the phone number to our corporate office.

In the end we informed **. [redacted] and his mother at the initial estimate of the possibility of additional labor time to perform the repair of his leaking exhaust gasket. **. [redacted] was informed after the services were performed that it did end up taking an hour to complete the service to which he confirmed via our phone conversation as well. We see absolutely no reason to refund any of the transaction **. [redacted] and his mother were both advised of the possibility prior to the repair and after it was finished.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: First of all my name is not **. [redacted] as I was referred to several times in Meineke's reply. I wonder if there is a **. [redacted] that they have also done this to before? Anyway, I am rejecting this reply because part of it are false. I was never advised that the work was going to cost more than what was quoted. They only told me that the screws where old and they may break. I would have stayed to see them do the work but they had to order the gasket because they did not have it in stock. When I called them to see if my car was ready and could I pick it up. I still was not told that I would have to pay more. I only had the money that I was originally told that I would need to pay. It was only when I got there to get my car, to my surprise, that they said I had to pay an extra $51.74. My mother was with me and the only way that I would be able to get my car from them is if she paid them. When I left they had someone call my cell and say that they whre sorry and thought I knew it would cost more. How could I know if you did not tell me? Also everything that was discussed and not discussed should be on the store camera that is pointed to the front of the store register. It should show if you ever told me that this work would cost more. This practice of quoting one price and charging another without advising a customer in advance is not an ethical business practice. I deserve to be refunded the difference.

Review: On 12/29/2014, I called the Meineke repair shop and spoke to a repair representative about the cost of replacing two Headlight bulbs on a 08 [redacted]. I also stated I will be providing the two Headlight Bulbs, I just need the labor cost. I was told the cost would be around $40.00 dollars. On 12/30/2014, I had an appt at 4:30pm at Menineke Car Care Center # [redacted]; I arrived at 4:00pm. I was told by another repair representative that the replacing of the two Headlights will be $64.44 dollars, not $40.00 dollars as stated to me the prior day. I then signed a service Quote invoice agreeing to the $64.44. After the repair representative took my car into the repair bay, he came and got me from the sitting room and we proceeded to walk into the repair shop. My 08 [redacted] Hood was up and the repair representative started to tell me he has to take the front bumper off in order to replace the two Headlights and it will cost me $107.40. I immediately stopped him and asked for a manager. He stated the manager was not in, I then stated to the representative that he has to go through the wheel well area to get at the Headlight assembly and that the job takes only 15 minutes. I know this for a fact because I had my 08 [redacted] Headlight replaced by [redacted], located on [redacted] Woodbridge VA 22191. The mechanic went through the wheel well area to replace my Headlights. This is a bait and switch scheme. I was quoted a different price over the phone. I was then quoted a different price which I agreed to and signed a service agreement. Then I was quoted a different price the third time for the same job. I left the repair shop feeling I was being riped off, I then took my car to [redacted], and had my two Headlights replaced for $30.00 dollars.Desired Settlement: I would like to get a free Complimentary Oil Change, as a jester of good will and showing that a business can admit there mistake by offering a free oil change.

Review: I have 98 Toyota Camry. I have been Meineke Auto Repair Company in [redacted], PA on July 2012 for rear brake change and they did that job and they charge for $200 and Jan 2013 I went [redacted] Auto Repair Company in [redacted], PA for brand new tire and they check it my brake inspection and they told me need rear brake change. How possible need rear brake change just I paid $200 for rear brake change at Meineke Auto Repair Company in [redacted], PA and I didnt want ask them replace again my rear brake or because Meineke using cheap auto part and their mechanics are they do not do good job that why I didnt ask replace my rear brake. Also, I have been again Meineke Auto Reapair Company in Nov 212 for Vovel Gasket Change and they did this job for $150. I got oil leaking problem and I went there again just 2 weeks ago and they told me that need vovel gasket change and they did that job again, they charge again for this job for $140. When they did this job oil leaking did stop and I ask them again my car still oil leaking they told me that may be oil leaking come from other area and have to look again. Ok If oil leaking come from other area, why they did that job and they charge $140 again. You can see that problem they did this job twice time. So, I went to [redacted] Repair Service [redacted], PA just a week ago they look at for me where come from oil leaking and they found it where come from oil leaking they fixed it that problem for $1050. Also [redacted] Repair Service found it when Meineke Auto Repair Company did that vovel gasket change they broke wireless cables and and not good job vovel gasket change. I hold Meineke and [redacted] Service bills and I can prove it everything so, Meineke Auto Repair Company in [redacted], PA this company have my $400 money back. Sincerely [redacted]Desired Settlement: want my money back

Review: I wrote the problem in the desired outcome section. I would like a email with 2 free oil changes to go to a different meinekeDesired Settlement: I went to meineke today to get my oil changed with my girlfriend. It took a total of about 2 hrs (no biggie). The part that bothered me was that on her way to work her car started to smoke and smell like " something was on fire" she said there was oil all over the engine and under the hood. I then had to go down to her rescue (40 min ride) and waste gas, I let the car cool down and checked the oil. To my surprise, it was at least 3in past the full line. We then drove it to another car center and had them drain some ( I then decided to check my oil and saw that I had also had to much oil, not as bad as hers). Her car had a quart and a half ( after a lot had leaked out already) my car had a little under a quart too much. I found out from the place that was helping us, that our motors could have blown gaskets from compression being too high from all the extra oil. She called meineke and told them she was stuck on the road( when it first happened) and the man there so rudely said "we must have not put the dipstick back" and the. Told her to come in tomorrow and we will deal with it and then hung the phone up on her. 24 dollars later on draining the oil and she lost an hour of work , I finally made it home to write this. I never take time to complain but the fact that I went to a professional place to get oil changes, paid 50 dollars for 2 cars and got nothing but an amature job and a manager that could care less. I feel taken advantage of and scammed. Thank you for your time

Review: On 02/04/2013 I take my car to meineke for an oil change and flush the coolant system on 02/12/2013 I smelt a burning and the car over heated and the engine light came on and all kind of beep and the info screen on the dashboard warn me to stop the engine at once I did and tow it to meineke they inform me that the water pump stop working and bunch of other thing I did not believe it then he gave me an estimate of how much will cost me to get it fix he said it cost $ 807.00 and he do a discount coupon of a $ 100.00 so I will pay $ 707.00 after hesitation I agree and it will be finish by noon the next day I called him around 10am just to see if very thing is on time because I have an appointment at 3:00pm and I need the car he start to tell me and complain about he had to go and buy a special tool for this job and that cost him money but he never inform me about any extra parts or anything extra he have to do until I went to pick up the car at 5:15pm even when he called me at 4:15pm to let me know the car is ready for a pick up ha said he has to get a new thermostat and some other thing I paid $836.77 its $130.00 more than he told me the day before as soon as I start the car the engine light came on again I went back inside he look at it and said that is another problem even he told me on the phone that he fix the problem for the engine light the next day when I start the engine the massage came on check the coolant level I take the car back to the shop I show the mechanic the massage he said it maybe the sensor I showed him the sensor been replace not long ago and never have an issue with it after that I felt that I been ripped off so I called my bank to dispute this charge I will pay for the parts except the thermostat it looks perfect to me also he never consulted me before he went ahead and replace it and I dont even know if a problem with the water pump itself and with the massage about the coolant level I will take my car somewhere ells meineke did not do the job and my car did not get fix as it should be.I am only willing to pay a $450.00 just because whatever new part they put in even some of it unnecessary and also did not take care of the problem which started with flushing the coolant system and I think that were they must done something wrongDesired Settlement: pay as I explain it in my complain

Review: I delivered my vehicle to the service company (Meineke) on the morning of Monday 3/31/2014, to have my annual inspection (advertised at $45) completed and to have my tires rotated ( advertised for free based upon a coupon that I've collected). The location of the facility was near my mother's resident, which I considered to be a bit of a convenience. I returned to my mother's home, where I awaited to receive a phone call from the service provider to inform me that the services to my vehicle were completed, and that the vehicle was ready for pick-up. However, the first call that I'd received from the representative at Meineke was to inform me that there were some issues with my vehicle that would post-pone the completion of the inspection. The representative briefly explained the issues/recommendations but did not provide any details pertaining to the cost of resolving the necessary issues. The issues that the representative noted were: (1) the spring in my hazard light switch/stick was broken (therefore the switch/stick and light indicator would not release automatically), (2) my front tires needed to be replaced due to the wear and tear of the walls of the tires (but my tires were purchased within a year ago, and (3) a wind shield wiper was needed for my rear window. Within an hour, I received another call from the service representative to provide me with an estimate of the cost (over $700). I informed the service provider that I did not want the estimated services provided, and that I will come to retrieve my vehicle right away. Upon the pick-up of my vehicle, I visually inspected the condition of my vehicle and my eyes were instantly drawn to the dismantle/displacement of the wood grain lining upon my dash board. I immediately pointed this out to the representative, and informed him that my dashboard was not displaced in this manner when I had initially delivered my vehicle to the facility. The representative's responded in a defensive manner and denied any contribution to the damage/displacement of the lining upon my dash board. The representative and I continued to dispute the damage to my vehicle until he walked away. My sister who was present as a witness, proceeded to enter the facility to speak with the manager. The manager came out to my vehicle to inspect the issue with my dashboard. The manager also claimed that they did not cause the displacement of my dashboard. My sister pointed out to the manager that the displacement of the dashboard was in the same area of which the representative noted as an issue (in regards to the spring of the hazard light switch/stick). The manager said that the facility was not liable for the damage. My sister responded to the manager and informed him that the vehicle was not return in the same manner in which it was initially delivered, and therefore they should be held liable. My sister then asked for a customer service number, so that a formal complaint could be place right away. The manager initially refused to provide a customer service number, then said for us to call "1-800-MEINEKE". I did leave a complaint on the customer service number of ###-###-#### as well as the corporate location of ###-###-####.Desired Settlement: I would like for the service facility "Meineke" to cover the cost to repair/fix the issue that occurred when my vehicle was present at their location. Because of the negative results of my visit and the unsatisfactory services received, I do not want them to provide any further services to my vehicle. I am concerned that they may intentionally damage my vehicle as a method of retaliation.

Review: My daughter brought her car in to get some work done many months ago. She is in her twenties and lives with her fiance. She has kidney cancer and had to leave her work to continue treatment.The repairs on her car cost over $2,000 and she has not been keeping up with her payments because of lack of work.So, the owners of this center decided since I brought a car in there to be worked on in the past and paid for the repairs, they thought it would be ok to turn me over to collections since they cant get ahold of my daughter.I have called them twice and both times they said since she is my daughter and I had work done there they pushed the bill on me and turned me over to collections. They said if I don't help them with my daughter they will leave it as is.Desired Settlement: They need to immediately drop me from the collection agency and issue a letter of apology to my wife and myself.

Business

Response:

[redacted] had his daughter's vehicle towed in on 7 June 2013, while driving the vehicle it died like it was not getting any fuel supply. The vehicle did start right back up however it would not go into gear and would not drive. The vehicle had two problems that caused the vehicle to die the MAP (Manifold Absolute Pressure} Sensor and the EGR (Exhaust Gas Recirculation) valve were both not functioning properly and fouled out other components. The transmission had failed as well which is why the vehicle did not go into gear. [redacted] was the primary contact and the individual who authorized the repairs, both the repairs in question and previous repairs performed to said vehicle. There were additional individuals: mother, daughter and fiance (I believe he would not identify himself) that would call in for status updates throughout the repair process however [redacted] was a!ways the contact and decision maker for repairs, only his phone number and address were ever provided. [redacted] advised that due to his daughter's condition they were in a financial tough spot to which we offered a payment plan on good faith. The last payment that was received was on 9 September 2013. On one of two occasions when the customer was reached since payment had stopped, he contacted the center late March 2014 he advised that the vehicle had recently been driven without oil and the engine had failed. He then offered it as a form of partial payment towards the balance. At which time I told him that would not be a viable option as well as the current outstanding balance which he acknowledged and claimed he would start paying again. After numerous failed attempts at contacting; the customer was submitted to a debt recovery company on 23 July 2014. This was over a year from the original repair and eleven months from the last payment. The company sends out nine notifications, five letters and four phone calls before being submitted to a collections agency. It was after these notifications when [redacted] contacted the center expressing that he did not feel culpable for outstanding balance even though he had previously offered the vehicle as a form of payment and claimed he would and when asked for assistance with resolution he declined.In conclusion it has been over a year since the initial repair and eleven months since that last payment towards the repair. In the eleven months since the last payment there were two occasions when he contacted our facility. The first he offered the vehicle as payment and promised payment would start again. The second occurred only after he was submitted to a debt recovery company several months later. [redacted] brought the vehicle in on more than one occasion, only ever provided his information in the repair processes and authorized repairs.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response becauseI have never owned the car so legally I cannot offer it as any form of payment.

Review: I had rear and front brake sets put on my car (I cannot give you a date because Meineke's printer was off set and I am missing number's on the right side of receipt). The invoice # is [redacted]. At that time they resurfaced my rotors and said it would be the last time they could do that until they would have to be replaced. After I left my brakes were grinding and squealing. I left my car there for two entire full days since then. I had to call at the end of day to get status on my car and I was told nothing was wrong. I even had a guy come with me on drive the second time when I went to go pick up so he could hear. he reported to the manager he did hear a sound but manager said there is nothing to fix. My car has continued to make the same noises. I took it to another garage and they said (AND THEY GAVE ME THE BRAKES AND ROTORS TO PROVE IT) that the rotors were "shot" and they damaged the new brakes that were put on that had a lifetime warranty with Meineke. They replaced my rotors and brakes. I want my money back for the brakes that I paid for and meineke let them get ruined. I had to pay someone else to replace because after multiple attempts which resulted in several days without my car when they were "working" on it.Desired Settlement: Refund for services I received from [redacted]s garage to replace my brakes

Business

Response:

Handwritten response.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Date Sent: 10/8/2014 3:30:46 PM

I attached a letter from [redacted]'s Garage. I took my car to this shop after I continued to complain to Meineke and they continued to do nothing about my problem. When I originally had my brakes put on by Meineke they came with a lifetime warranty. In there response to you they say I never complained which is not true at all. I even went to the shop and asked the manger to take a drive with me so he could hear the sound. He said he could not because he was the only person to run the desk and that I can come back another time. I did go back another time and he said the same thing so I starting getting upset so he sent a guy from the back, a mechanic I assume, to take a drive with me. When we arrived back to the shop he told the manager that he did hear a sound but the manager dismissed it and said it is not the brakes. I complained to the corporate office and attached the email to this response as well. The picture I attached is of one of the brakes that were taken off of my car by [redacted]'s, the ones that Meineke said were fine, and a picture of what the same exact brakes look like when they are new. It was my mistake that I had them do other maintenance on my car when it was already going to be there to get the brakes looked at but why would I go to another shop and pay for another set of brakes when the brakes that were put on by Meineke had a lifetime warranty?

Review: In August of 2013 I purchased and had installed Ceramic brake pads from Meineke. In early 2014 I brought my car into Meineke for only the brake rotors to be replaced.

After calling the company about wondering why I was having brake squeak problems since I have like new ceramic brake pads they notified me that they are actually organic pads as my ceramic pads were changed when they changed the rotors.

I was not consulted and I did not agree for those ceramic pads to be changed. Furthermore, I have a lifetime warranty by Meineke of the life of those brake pads. Hence, if those pads had to be changed, they should of been replaced with similar ceramic pads.

These facts leave me to question the possibility of fraud in this service. I went to the Meineike service station and told them of my concerns and they only offered to provide replacement ceramic pads, but not cover the service charge.

I told them that I should not have to pay a service charge for their mistake and now I am contacting your organization.Desired Settlement: I request a replacement of my "organic" pads with ceramic pads with no charge for replacement service as it was the fault of the company for not upholding the warranty I have with Meineke.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: My high quality brake pads were stolen without my permission and you care attempting to charge me to put them back on my car when I didn't ask for them to be stolen in the first place. This is theft.Regards,[redacted]

Review: Meineke replaced a serpentine belt for my car in Aug 2013. When I got the oil changed by a different mechanic he let me know the belt was starting to shred. He assured me belts are designed to last for over 50,000 miles. I have driven about 2500 miles since August 2013. He checked the parts around the belt to make sure nothing was rough or causing the shred. Nothing was wrong. I took it back to Meineke and explained what happened, I was informed that belts have a 90 day warranty. I understand that, but if they are using parts not designed to last an average amount of time or using mechanics that do not properly install parts (the 3rd party mechanic said it probably wasn't installed correctly) then someone should be held accountable.Desired Settlement: I will need to have the belt replaced, and I'm not comfortable returning to them due to the poor quality. I would like them to refund my cost of having the belt replaced.

Business

Response:

I will be calling the customer back to replace belt at no charge my manager should have done this to begin with that is my only solution I have for this problem

Review: I had a no start issue. I was told it needed one part. He puts the part on then it runs. So he told me he wanted to fix other issues on my vehicle and just started throwing parts on it. He had my vehicle for a week kept telling me to come pick it up the next day for a whole week. So I go up there everyday and my vehicle was running everyday that I went up there. Now the day he tells me he will be done I get off work and go up there. He was not done so he pulls my vehicle in (I'm watching him the whole time) and says I just have to put these parts on first so I say ok fine, he puts them on and now it won't start he has it backfiring. So he ask me can I get a ride back the day after. I say yes and leave he calls me thirty minutes later and says you can come get your vehicle. I come back pay the man and take my vehicle. I leave and call him right away cause it was not running correctly. He tells me I need to drive it. So the day I drive I find out from another shop that I need a motor. So I ask the guy for a refund because he tells me I forgot all about my training on your type of motor and I didn't have the correct scan tool. So I just asked for a refund and was told no. I didn't even ask for 1800 I had to spend to get a motor put. I just wanted my money backDesired Settlement: Refund