Meineke Discount Mufflers

To whom it may concern,                Here at Meineke Car Care Center in Lynn our number one priority is customer satisfaction.In regards to complaint number [redacted] the advertised special is available when a coupon is...

presented to our staff as there is no other tool that enables our system to apply a discount without said coupon. As for the advertised special the customer are directed to our online website where they can obtain our coupon in both paper and electronic version so they can provide it when they come to our facility for service. When the vehicle was first brought to our location the customer [redacted] did not provide a coupon or inquire about it. She also agreed to pay regular price. Mr. [redacted] came on later date and despite being unnecessarily aggressive our staff member answered his inquiry politely and explained to him that discounts are only available when a coupon is present. When Mr. [redacted] stated that the special was for $19.95 it was clarified to him that the special discounts our basic oil change package normally for $29.95 to $19.95 and the special direct our customers to our website to obtain this coupon.He was also advised by our staff member to obtain the coupon online on his phone so he can obtain a refund instantly, but he grew more aggressive and obnoxiously threatened our staff member and left our facility.Our establishment goes above and beyond to ensure customer satisfaction but in this instance Mr. [redacted] was impatient with all of our attempts to serve him.We are certain that after explaining the entirety of the situation you will clearly see that our establishment has in no way mislead Mr. [redacted] or dismiss him without attempting to assist him multiple times. As a matter of fact immediately before he left our establishment he was told he can receive the refund if he obtain a coupon from our online website instantly.Regards,Management at Meineke Car Care Center Lynn

We performed work on Mr. [redacted] 2008 Chy PT Cruiser. We replaced the right front bearing on April 11, 2016, we also replaced the left front bearing on 9-6-16. Please note the attachments that are faced along with letter to verify what I am stating. You will notice that opposite sides were put on...

at two different occasions.If the tie rod is bad its dur to ordinary ware and tear, we did not cause the tie rod to go bad.[redacted]Gerneral Manager

Hello Revdex.com[redacted] had called on February 15th stating she wanted to bring her truck in it barely runs.  I had told her to bring it down she said she was going to have it towed in.  She actually drove it in. When I checked her in she sAid it needed an exhaust also...

she has a check engine light on but her exhaust was her main concern.  I told her I would check exhaust and read codes for check engine light.  On inspection of the vehicle it needed complete exhaust, front pipe with catalytic converter muffler and tail pipe gaskets and hardware .  I then scanned check engine light to read codes.  It had six codes, 1 for catalytic converter,  1 for multiple random misfire, 1 for cylinder 4 misfire , system too lean and 2 knock sensor codes.  I then called [redacted] to let know of my technicians findings.  I spoke to [redacted] about the exhaust which was about $2000 including labor she agreed to that and mentioned to her the truck also does need a tune up and has an oil leak at the valve cover gaskets.  I told her the exhaust was the main concern and could hold of on the tune up.  She said fix the oil leak and do the tune up because it hasn't had one in quite a while.  I told her the tune up will make the run better and may or may not get the check engine light to go off for other codes but tuneup and exhaust would have to be done to at least to eliminate three of the codes.  Her battery was also very weak.  I gave her a price of $3700 and discounted the labor down to a total bill of $3300.  After all work was done that [redacted] agreed to she picked up the vehicle and driving check engine light came on.  After calling her the following morning as a courtesy call She stated the check engine light came back on.  I told her I would check at no cost.  When she drooped it off a day let I told her that I needed to spend some time with it and check it out.  It was very busy that day and I coudnt spend nothing but two hours on it.  I told her to bring it back on the weekend.  She brought it back Saturday afternnon and left it.  I scanned it and had only three codes which was great news because it had six before.   I dIdnt look at it till the day after Sunday.  We are closed Sunday's but paid a tech to come on his day of.  My technician stated the truck needed more work and is unrelated to exhaust.  It needed intake manifold gaskets.  So I called her and told her it needs more work but It would not cost her anything.  I went ahead and did $1000 of work at no Cost to her. To help her I did this.  I then had to re test drive the vehicle to see if the check engine light would turn back on.  I drove it through a drive cycle after putting 37 ,miles the check engine light came back on it now had only 2 more codes a knock sensor and system to lean code.  We replaced a mass air flow sensor and drove it again after replacing sensor another 89 miles to see if the light would come back.  The truck ran great during that drive cycle with no check engine light on.  After picking up vehicle at paying nothing for that repair I told her don't worry about the check engine light the truck runs fantastic I told her I drove it  and it runs good.  She said she would put tape over the check engine light.  She called me after 15 mins told me the light came back on.  I said to her you didn't pay to have all of your check engine light fixed just to get truck running good.  And it did when it left.  She is now saying I didn't replace any parts.  THIS a complete Scam.  I can show this customer everything that we replaced on her invoice.  I can not help this lady anymore.  I have bent over backwards for her. Her son didn't want me to work on truck from the beginning. Why didn't she just let her son fix it from the beginning ! I can not do anything for her. I can not fix her vehicle for free anymore!

3/3/15 Original service was performed on [redacted] car.3/4/15 [redacted] returned with a no heat concern, upon checking it wasdetermined that air was trapped in the cooling system, we would need togo through a proceedure to remove air. [redacted] was running short of timeand could not wait to...

have service performed, so an appointment was setfor 3/6/15. The day of the appointment [redacted] called and canceled theappointment, and was to call and reschedule another time.On 3/11/15 no call to reschedule, so the ticket was closed, it was assumedthat the system cleared the air naturally.12/9/15 [redacted] returned with the same no heat problem, so thevehicle was pulled into shop and the air that was trapped in the system wasremoved. After doing so the vehicle was heating fine.A bulletin of this problem is included.12/10/15 the next day [redacted] returned with another issue, When puttinginto drive the trans feels like it doesnt to engage right away.We drove the car with [redacted] and the car drove fine no problems at thattime. We then checked under the hood and trans fluid level was ok but itwas a little dark and had a burndt smell. Customer left.Returned a half hour later the check engine light had came on.1Dec 18 15 02:03pWe then ran a free engine code scan, we found an evap code PO 455, andtrans codes P0700 TCM, P0717 Input /Turbin speed.Of these codes it was determined to be a problem with the transmissionand customer was advised to consult a transmission shop, capable of thistype of repair.Documentation of all this is included.[redacted] did return a third time this same day 12/10/15 in theafternoon, she was very unhappy, and was blaming our shop of cuttingwires and taping them back together.[redacted] was told we did not do either.It is our position that we did not and would not damage a customer car andnot own up to it. The heating problem was eventually corrected when wewere notified that she was still having troubles, and to the best of ourknowledge in good working order.The original time table was of [redacted]'s choice, the consecutive visits on thesame day were unfortunate, but not caused by our shop.

Complaint Information:


In response to the claim [redacted] is making of the wheel being left loose. I firmly believe that the wheel was installed properly at the time of installation. When installing all wheels on all customers vehicles the technicians use a torque stick. A torque stick tightens the wheels to manufacturer specs. And as I stated before, I have many years of experience in the automotive field and I strongly believe that if the wheel coming loose was an installation error that the problem would have arose much sooner. Thank you, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because
I have never owned the car so legally I cannot offer it as any form of payment.
Once they found out my daughter had kidney cancer I could tell they were afraid they were not going to get paid and the next thing I know they switch the bill over to her parents which have nothing to do with the work being done on the car.
When I contacted them about their mistake I was told on the phone that if I did not give them the address of my daughter it would stay as is.  I have one other witness that is not a family member and can attest to our complaint.  If you read the comments on the Internet about their company you'll see you they have pulled the same kind of trick on several other families.
Regards,
[redacted]

We have read the complaint from the [redacted]'s.  As far as we can see, they filed a complaint with you because they say we refuse to work at their home & complete their punch list.  This is un-true because our men have been working at their home the past 2 weeks & our manufacturer is there as we speak, 11/*/2014 doing some warrantee work.   This is bogus complaint, with no substance & just a lot of words.  We have done nothing wrong. It is our opinion they have run out of money & instead of asking us to work with them, they instead are trying to get out of paying us.  Here is our FINAL response:
We empathize with the [redacted]’s past situation.  We have many clients that were victims of Hurricane Sandy.   It is terrible, BUT the [redacted]’s are living comfortably in their home since April 2014.  In their original complaint they said ECD told them they would be in their house within 6 months, now in their 2nd response they are saying ECD told them they would be back in their home within 6 weeks?  Which is it, 6 months or 6 weeks??  The fact is we set their home on Jan. **, 2014 & they moved in the first week of April, 2014, which is aprox.  8 weeks!  That’s pretty darn amazing; ECD set & basically finished an entire home (other than punch list) within 8 weeks time, their home is beautiful! What’s the problem?
They do have a past due amount of $17,128.00.  Attached please find an e-mail of which [redacted] tells us she will have payment for us within a week to 10 days.   They have paid partially, but this is the outstanding balance.   This was an unforeseen extra for foundation required by NYC & FEMA and according to our contract all extra work orders must be paid in full before the work is done. We trusted her when she told us she needed more time & would pay us within 10 days.  The work has been completed since mid Jan. 2014, this is not fair to us and we deserve to be paid for our work.  They will still have a final outstanding balance of $ 11,375.00, for punch list, of which is plenty, if any credits are due them.  
 
We have searched our files for the signed punch list the [redacted]’s say they have, but cannot seem to find it and we don’t recall signing it.   We ask that the [redacted]’s forward a copy of this so we may get started and complete the final few items. All we are looking for is to be paid for the work we did.    We offered a solution in our last answer & will offer it one more time. 
1.  Send ECD a bank check in the amount of $ 17,128.00 for the past due amount & send us a copy of the bank check for $ 11,375.00 for the final payment (as stated in the contract) and we will release the lien.  It's that simple.
2.  Send us a copy of the signed punch list from April or ANY signed punch list that we agree on and we will be glad to complete the list.  How can we complete a punch list without the list???  It's that simple.   ECD WANTS TO COMPLETE THIS JOB AS SOON AS POSSIBLE AND HAS DEMONSTRATED THE FACT TIME AND TIME AGAIN.  
[redacted]LASTLY, the [redacted]’s son has NEVER assaulted anyone with a hammer, including any co-worker or has ever been arrested for doing so.  This is an outright LIE & is considered SLANDER!  It is one thing to tell un-truths & try to ruin a company’s reputation, BUT it another thing & totally unacceptable to bring in & make un-true statements about innocent people, who have nothing to do with them.  The [redacted]’s need to retract their statement.  Shame on them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
There
is a common theme in all East Cast Dormer responses and that is they are all of
questionable veracity.
 
There
was a Sept [redacted] meeting about the punch list. That meeting was recorded
by both parties. In that meeting the following items were discussed:
1)      The punch
list, which all participants had in their hands at the recorded meeting,
was discussed at that meeting line item by line item. But East Coast Dormer in
their response say they “cannot seem to find it”   and yet we have a recorded
conversation of them reviewing the punch list with us.
2)      They
speak about us owing them $17,128 for the foundation. At the Sept [redacted] recorded meeting this $17,128 was discussed. We have a signed statement,
from their representative, that states we owe them the $17,128 upon completion
of the punch list. We also provided them with a copy of that statement at the
meeting because they “cannot
seem to find it”. This entire conversation is recorded.
Now in their complaint they pull up an old email which predates signed
statement by their representative. They refuse to be truthful in their
responses.
3)      They say
“ECD
WANTS TO COMPLETE THIS JOB AS SOON AS POSSIBLE AND HAS DEMONSTRATED THE FACT
TIME AND TIME AGAIN. “   This is untruthful as well. Our complaint
filed with the Revdex.com is that they refuse to do any work on the punch list until
we agree that they do not have to repair the floors they damaged. Not once in
any of their reponses to our complaint do they address this fact. We have a recorded
conversation from the punch list meeting where the [redacted] states unequivocally that
EAST COAST DORMER WILL PERFORM NO WORK ON THE PUNCH LIST UNLESS WE AGREE
THAT THEY DO NOT HAVE TO REPAIR THE FLOORS THEY DAMAGED. This is a fact
that they have not addressed in any of their responses.
4)      They say
that East Cast Dormer had their men working at our home the last two weeks.
Another untruthful statement. East Cast Dormer had another company come to
spray the foam insulation on the bottom of our house two weeks ago, which was
required by the building code. This work in itself supports our claim that the
contract was not completed and the mechanics lien was filed with a false
affidavit. That affidavit filed with Queens County stated the work on the house
was finished in July yet they still are doing work in October.
5)      They say
they had someone from the manufacturer here on Nov [redacted] working on
warrantee work. This is partially true. They called us on November [redacted] at 3pm telling us we had to be home the next morning because the factory guy
was coming. Not a lot of notice when you have jobs and other life items going
on. The factory man replaced a door as the original door was not what we
ordered. He tried to fix our bathroom sink surface but the chips in the sink
look no different than they did before he “fixed” it. He could not fix our
toilet and sink that do not drain. So in one day they replaced our door.  On this day a representative of East Coast
Dormer did change batteries in the fireplace that was not working and still does
not function properly. 
6)      They say
we have no money and that our complaint is bogus. This is not about money. This
is about a contract. We owe them no money according to our contract. They have
failed to perform the contract to its completion. In effect, at this moment they
have breached the contract. We have a recorded conversation where all
these items are discussed yet they never address any of them in their
responses.
7)      Regarding
the statement about their son, that was not meant to be included in our last
statement so we do retract it. 
In
summary, no amounts are past due. They refuse to work on our punch list until
we agree that they do not have to repair the floors they damaged and they
attempt to embarrass us by saying we have run out of money.  Once again, which we have stated consistently
throughout this process, there is a recorded conversation where every fact is
addressed but they refuse to acknowledge this. 
Their responses refuse to address our complaint, they refuse to
acknowledge the recorded meeting about the punch list, they refuse to repair
our floors, they filed the lien with a false affidavit and the lien was only
meant to bully us.  
Additionally,
their attachment included an email from me in which my personal information was
not redacted.  This is a breach of
privacy and should be rectified immediately. 
 
No,
our complaint has not been resolved or addressed.
 
 
 
Sincerely,
[redacted]

Complaint ID#:[redacted]Company Name:Meineke Discount MufflersCompany Contact:Abel A.Company Phone:[redacted]Company Email:[redacted].comPerson Who Sent the Complaint:Abel A.Staff Member:Kayla J[redacted]Response:On August 31 around...

9:30, Customer’s automobile was dropped off at the Meienek car care center for repair on a tow truck. At the time, it was neither drivable nor moving. We diagnosed the problem to be a transmission related issue because it was not moving forward or reverse. Because the car was not drivable, we were unable to test drive and find additional problems; neither was unable to find prior issues. We replaced the transmission, test drove the car and the transmission was in good working conditions. Customer called back stating that the car is not shifting , making noise and needs to bring it back for more evaluations. Customer brought back the car four days later. We looked at the issue and determined that the transfer case was having problem. We advised the customer of the finding and she stated “…my car is in just as bad of condition as before… need to fix it to the original condition”. That was not correct. As I stated before, the car was delivered to us on a tow truck, inoperable condition and does not move and has to be push/pulled. After test driving the car for hours, we could not find a transmission related issue. The customer is now demanding we fix the transfer case or refund her the amount. We warranty the work of the transmission, which the customer was charged for on the invoice. We are not responsible for the part that we did not worked on or repair. In final not, We stand by our work 100%. Anything that we worked on and charged the customer for is warranted and gladly repair and replace at no cost to the customer. In this situation, the customer was billed for serving the transmission work and if anything related to the transmission we’ll gladly correct the problem.Sent on: 9/17/2015 12:05:51 PMSent by: [redacted]

Initial Business Response /* (1000, 5, 2014/11/26) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@meineke.net
Mr [redacted]
Had his vehicle here on 11/17/2014 . He requested us to replace one wheel cylinder that was leaking on his...

vehicle . We normally replace wheel cylinders in pairs . The vehicle had no brake pedal when it arrived . Mr [redacted] told us that he has had to add brake fluid many times and ran the Master Cylinder dry a couple times . We looked at his brakes and told him it needed rear brakes that include New Brake Shoes , a pair of Wheel Cylinders , New Hardware and New Drums . We also informed him that it may need a Master Cylinder we could not know this for sure till the leaks were fixed . He asked for a coolant flush as well . Mr [redacted] declined to have any of the needed repairs done just wanted us to install one Wheel Cylinder and flush his coolant . We did what he asked try the best we could to get a brake pedal without fixing the other needed parts . Mr [redacted] left and returned the same day stating that he had no brake pedal still once again we tried to bleed the vehicle . Finally we told Mr [redacted] that we have done everything that we can do without him fixing the other needed repairs . Mr [redacted] informed us that he expects us to fix the vehicle for free and that was not going to happen and here we are . The vehicle has never been back for a over heating issue . Mr [redacted] has already charged back his credit card so as of right now Mr [redacted] has paid for nothing .We are in talks right now with the credit card company to see if they want to handle this or if we will need to take Mr [redacted] to court for the amount of the bill plus lost time .

Complaint[redacted]
I am rejecting this response because:
We can go back and forth all day, the bottom line is they failed to fix the problem. I went to another mechanic who properly repaired my vehicle. If one meineke location does not fix an issue , why would I go to another meineke? 
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am very upset about what has happened and would like to know what steps can be taken against the business.As of Monday, September 28th, I finally picked my car up from Meineke, still not in full working condition (there is a noise that the car makes when I brake and go over bumps that did not exist prior to me bringing them my car). They claim it is due to a bad front drive shaft.Here is a recap of what has happened to date: After pleading with the owner to fix my car at no charge (Sept. 15), multiple weeks went by while they were allegedly fixing problems with my car. As previously stated, they presumed the transmission mount was causing the mysterious noise and jerkiness occurring when the car was moving. After replacing that, they realized that the first transmission they put in was bad and replaced it a second time. This did not solve the problems. Then they claimed the transfer case was the issue. After eventually agreeing to replace the transfer case free of charge, they called me back to tell me the drive shaft was damaged and needed replacing too. I actually agreed to let them replace the drive shaft for an additional $224 because I was so fed up and wanted my car back. Then after several days they called to say that first they received the wrong part. Then two days later they claimed that the place they get parts from doesn't actually have the part they need, but that they could get it from the [redacted] dealership for about $350. I was beyond pissed off and do not trust these people at all, so I told them to put the old drive shaft back in and give me back my car. I picked up my car on September 28th, 4 WEEKS after I originally brought my car into their shop.My car is still making a funny noise. I now have scheduled an appointment at the [redacted] dealership to find out what's going on. I'm inevitably going to have to spend hundreds of dollars more to fix a problem that Meineke caused. I think it's deplorable that Meineke runs their business in such an awful manner. Clearly they don't know what they are doing or have hired incredibly inexperienced mechanics who can't diagnose the issues with your car. Further, the manager/owner, Abel, is unprofessional and rude. He talks over you, cuts you off when you're trying to explain your situation, and is unwilling to take responsibility for anything. He STILL claims that they did good work on my car and claims that I brought my car in for the transmission to be replaced. That is simply untrue. My car was towed into their shop and I asked them to do a diagnostic to determine all of the issues. When they claimed to have fixed my car the first time, and returned it to me, they stated that the car was driving fine and that they had just test drove it. Yet, I made it a few blocks down the street before noticing TWO obvious problems. Clearly, they lied about test driving it or they knowingly returned me a car that wasn't operating properly. This whole experience has been horrible and stressful. I would implore anyone that wants more than an oil change to go anywhere else. These people are crooks. They try to trick you into spending more and more money. And at the end of the day, they don't know what they're doing. If possible, I would like to speak with a Revdex.com representative. Other than filing this complaint, I no longer want any interaction with Meineke. I do not trust them to do the proper work on my car. Are there other steps that can be taken against them? Does the Revdex.com write reviews about their business based on complaints like mine? Any further information to help me would be appreciated. 
Regards,
[redacted]

Concerning Mr. [redacted] Rejection:
 
We reject his "rejection". We did everything possible to remedy the noise that he was concerned with, including driving the vehicle with him. Additionally, if for some reason he was not comfortable with the service that he received, Meineke is a national franchise with over 25 locations in the New Haven area alone that would have been happy to serve him. We are sorry for this situation but firmly believe that we did all we could at that time.

I took my car to [redacted] April 8th and was told I did not need a fuse box. I needed a fuel pump.

As owner of the business I would like the opportunity to check out the parts in question.  If indeed non problem with components mentioned is found, a refund would be forthcoming.  However, the word of a less meriqulous shop does not an encing argument make.  
Thank...

you, Earl J. 
Owner

To Whom it May Concern:
 
Mr. [redacted] 2009 [redacted] was in our repair facility on 2/28/2014 and 3/06/2014. His initial symptom was a "helicopter" noise while driving the car. The technician found that the bearings in the power steering pump were going bad, and the idler...

pulley for the serpentine belt had excessive movement. We therefore recommended and replaced both components. The following day a similar noise became evident and at our request he brought the vehicle back for further diagnosis. At that time the technician found the serpentine belt tensioner, which also has a pulley on it, was making the noise. We explained to Mr. [redacted] that we would replace this part for the cost of the part only with no associated labor as a courtesy to him. After the repairs were completed, the technician took Mr. [redacted] on a road test to verify that the noise was gone and that this issue was repaired correctly. At that time Mr. [redacted] was satisfied with the results. Apparently later that afternoon a noise returned. Mr. [redacted] then decided to seek out another automotive repair facility for diagnosis. Unfortunately he did not contact us about this new noise. Had he contacted us, we would have been very happy to inspect his vehicle and if additional repairs were needed, we would have extended him further courtesy if we had found that additional repairs were indeed necessary. 
 
We are committed to 100% customer satisfaction and service at our location. In diagnosing vehicle repairs, once we have found the problem we fix the issue and then verify with the customer that the problem was solved. We believe that at the time of Mr. [redacted] last visit, we did everything that we could to correct the vehicle issue and verify the resolution with the customer. At any given time, any subsequent component failures can occur, yet we are are always willing to work with our customers to come to a mutually agreeable solution. Although this is an unfortunate situation for both parties, we must reiterate that if Mr. [redacted] were to have come back to us, we would have assisted him in a proper manner. We are in the customer service business, and are committed to our mission. 
 
Sincerely,
 
[redacted]

To whom it may concern: Mr. Customer had his car towed to our location, repaired and picked up on April 4th 2016. The car was diagnosed as not having any fuel pressure and no power feeding the...

fuel pump. We later found down inside the fuse block the wiring had gotten hot and melted the electric relay that feeds power to the fuel pump. We were authorized to replace the damaged relay with the understanding the car may also need a new fuse block if the issue repeats itself. A relay will not melt under normal operation so our concern is what caused the issue. Given the condition of the fuse block and the fact the relay is mounted where it was melted, it was reasonable to assume the block could be the source of the failure. Our concern is stated clearly on the invoice Mr Customer has in hand, we can provide you with a copy if needed. A few days after the was picked up the customer called on April 7th 2016 me (Daryl Stillman) and stated his car was doing the same thing. I told him to bring it up, we would figure out what it needs and go from there. I expressed that it was possible the part we just installed could be defective and if that’s what we found we would pay for the tow and replace it for free. I never herd from him again, he made a choice to take the car to the GM dealer to be checked. Had the dealer found the relay was bad I would be more than willing to refund the money he is asking for, they found the fuel pump had failed. I will say it is possible the fuel pump was drawing excessive AMPs and could be what melted the relay. That would not have changed our repair, it still needed the relay and the labor to supply power to the pump. However since we did not get a change to check the car out and the pump may have been completely dead, we can not say. You will have to refer to the dealer diagnostics for anything they found. No mention of the Relay or electrical was mentioned that I am aware of.   As for our repair, it was towed in and then driven out for 3 days, so I cant really prove anything further than it would not have left under its own power if we did not fix the his issue. We gave him fair warning about the fuse block that it may be needed. Turned out it was not the block but ended up needing a fuel pump. It is unfortunate that he needed a pump but it was his choice to take it to GM, this removed our ability to help with the cost to Mr. Customer by taking it to another shop.

Initial Business Response /* (1000, 11, 2015/06/16) */
Re : Revdex.com CASE#: XXXXXXX
To Whom It May Concern, I wish I could stand proud and tell the world the customer is out of line in this case. Thou, we are not wrong in the repair our technician did fail to tighten a hose clamp that carries fuel...

vapor. Mrs [redacted] did bring the car back and did give us a chance to correct the issue. We failed to double check our own work and looked for another cause rather than check the work that was performed. The fuel vapor system or EVAP system is very large and complex. The inconvenience cause by our failure to double check our own work is unfortunate. I have spoken with Mrs [redacted] myself and told her I would reimburse her the funds spent at the dealership.
We will use this incident as a tool to make our shop better and the staff as well. This was certainly not putting our best foot forward to take care of the customer. It is our goal to make every single customer that visits our shop happy and its clear we failed here. Mrs [redacted] has been a customer of ours for a long time and my wish is to continue that going forward. We are responsible enough to admit when we are wrong. Had our technician completed the repairs and tighten the hose clamp we could have avoided this all together. So with that I apologize to Mrs [redacted] and commit to our customer base to use this incident as training to make our shop a better place.
Thank You and I Apologize
[redacted]
Meineke Car Care Center

We performed the service which the customer paid for. Her dash lights were burnt out that's why they were not on when she came to our shop. We replaced the bulbs. The new bulbs illuminated like they should have which showed the engine lite after the bulb replacement. The problem was there prior to...

her arriving at our shop. We provided the customer with several services free of charge, which the customer fails to mention.  We completed all services that were paid for in a professional manner.

Complaint: [redacted]
I am rejecting this response because: When bulbs were replaced I did not have problem with the check engine light and gas capt lights. The gas cap light went off but the check engine light was still on and [redacted] said it was because of the gas cap.
Sincerely,
[redacted]