Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies...
toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled and no longer receive products. In an effort to resolve all ofher concerns, Ms. [redacted]’s account was cancelled on March 28, 2017 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on October 28, 2016. As a PreferredMember, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to order. PreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceive. If they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank youfor bringing this to our attention and providing us an opportunity to respond. We appreciate theopportunity Mr. [redacted] gave us to do business with him, and extend our apologies to him for...
anyinadvertent errors that may have prevented us from being more responsive to his inquiries regarding hisaccount.We understand Mr. [redacted]’s communication to the Revdex.com to indicate that he was chargedfor a Backup Order that he did not authorize and that he would like a refund in full for that charge. WhenMr. [redacted] signed Melaleuca’s Customer Membership Agreement electronically he agreed to receive andpay for a Backup Order in any month during which he did not order at least the amount of products hecommitted to order. However, in an effort to resolve all of Mr. [redacted]’s concerns, we have refunded him$64.06, the full amount of the Backup Order that was processed on his account. This refund wasprocessed to the method of payment on file.Mr. [redacted]’s account was cancelled on May 15, 2015 and, as such, he should not receive any moreproducts or charges. We note that we did not cancel Mr. [redacted]’s account previously because we had notreceived a written cancellation notice from him in accordance with the Terms and Conditions of ourCustomer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on April 11, 2015. As a Preferred Customer,Mr. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 40% discount on all products ordered and eligibility for discounted services such aslong distance telephone service and health savings programs.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s CustomerService department at 1-800-282-3000.Sincerely,Wayne BillmanDirector of Customer Care and Business Development3910 South Yellowstone Highway * Idaho Falls, Idaho 83402-6003 (208) 522-0700 Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
September 28, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an...
opportunity to respond. We extend our apologies to Mr.[redacted] for any inadvertent errors that may have prevented us from being more responsive to his inquiries regardinghis home security.We understand Mr. [redacted]’ communication to the Revdex.com to be that he would like to receive arefund for home security services he claims he did not use and is requesting that his contract be cancelled withoutbeing charged the early termination fee.Our records indicate Mr. [redacted] requested Melaleuca Home Security on May 6, 2015 for a 60 month agreement. Mr.[redacted] signed this agreement by way of a digital signature and he also completed the quality assurance call. Mr.[redacted] made two (2) payments for the service. Melaleuca Home Security made several attempts with Mr. [redacted] tocomplete the activation process but each time Mr. [redacted] requested that the appointment be rescheduled. We alsoattempted to troubleshoot the issues mentioned in his complaint, but Mr. [redacted] was unable to send pictures of hisequipment.In an effort to resolve this issue, Mr. [redacted]’ home security service agreement has been cancelled. We haverequested Mr. [redacted] to return the equipment and have left multiple voice messages requesting a return phone callso a return label can be sent. As of the date of this letter Mr. [redacted] has not returned our phone call. MelaleucaHome Security has also waived the cancel fee of $1,390.26, thus stopping all future charges.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer ServiceDepartment at ###-###-####.Sincerely,[redacted]Melaleuca Security General Manager
September 8, 2015 Revdex.com Attn: [redacted] ID 83706 Re: [redacted], Case #[redacted] Dear Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and...
providing us an opportunity to respond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account. We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she had attempted to send the cancellation letter to Melaleuca five times, and because Melaleuca did not receive them she was charged for a Backup Order in the month of May 2015. She expressed frustration because she returned the order, but was charged for shipping and handling plus taxes which was $10.73, as well as a credit on account notification letter of $10. In an effort to resolve all of Ms. [redacted]’s concerns we have refunded these above mentioned charges to the method of payment that was charged, making her refund for the Backup Order a total of $79.76 that includes the products that. The refund is a full refund for the Backup Order, but Ms. [redacted] is disputing for a refund of $125. We are unaware of how she is coming up with this refund amount, but if she has any further questions or explanations she can call our customer service line at 1-800-282-300. Ms. [redacted]’s account was cancelled on June 22, 2015 and, as such, she should not receive any more products or charges. We note that we did not cancel Ms. [redacted]’s account previously because we had not received a signed, written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation is appended below for reference). Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on November 2011 As a Preferred Customer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services such as long distance telephone service and health savings programs. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to order. [redacted] Idaho Falls, Idaho 83402-6003 ###-###-#### Melaleuca.com Preferred Customers can select the products that will be included in any Backup Order they might receive. If they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####. Sincerely, Wayne Billman Director of Customer Care and Business Development The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation Rights I may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective the month received. Suspension Forms received after the 25th of the month will be effective the following month… Satisfaction Guarantee If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of the date of purchase and Melaleuca will (1) credit my customer account for the total purchase price of the product (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges). (Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned product. Credit on account is available for Melaleuca product purchases. If I have unredeemed credit on my customer account, I understand that Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Mr. [redacted] gave us to do...
business with him, and extend ourapologies to him for any inadvertent errors that may have prevented us from being more responsive tohis inquiries regarding his account.
We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hehad requested a full credit be put back on his account for an order returned, or a full refund. In aneffort to resolve all of Mr. [redacted]’s concerns, a refund of the full credit on account has beenprocessed, and he can expect a refund of $115.52 to his credit card statement in a few days. (Anexcerpt from the Terms and Conditions addressing notification fees is appended below for reference.)
We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraph:
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of theproduct. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locateme and advise me in writing of the credit. Melaleuca may continue to make such attempts on amonthly basis and will charge my customer account a $10 service fee for each month’s notificationprocess for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms.[redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her home security account.
We understand Ms. [redacted]'s communication to the Revdex.com to indicate that she moved and wishesto cancel the home security contract without any penalties or additional costs.
According to our records, Ms. [redacted] enrolled in our home security program in March 2015, agreeing to a 60month contract. As of the date of this letter Ms. [redacted] has 42 months remaining on the contract. In an effort toresolve Ms. [redacted]'s concerns, one of our Melaleuca Security representatives contacted Ms. [redacted] and anagreement was made that we would waive a few of the months of service and billing would automatically beginagain in May 2017. Ms. [redacted] also agreed that if she does choose to eventually cancel the contract, she would becharged a 40% early termination fee.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca's Customer ServiceDepartment at 1-800-282-3000.
Sincerely,Sterling *. B[redacted]Melaleuca Security General Manager
Re: [redacted] (follow up), Case #[redacted]Dear Ms. [redacted]:Thank you for forwarding to us the concerns of Ms. [redacted]. Since the firstcorrespondence, Melaleuca’s Global Headquarters has been in contact with the MelaleucaMalaysia office to understand and investigate the concerns of Ms. [redacted]. The GlobalHeadquarters was able to speak with Ms. [redacted] on September 25, 2017, at 9:00 pmMDT / September 26, 2017, 11:00 am Malaysia time.During our call, we were able to address the concerns raised by Ms. [redacted].Specifically, we were able to clarify for Ms. [redacted] Melaleuca’s position onpurchasing for other customers without consent from those customers. It appears that Ms.[redacted] had previously received incorrect information on the topic from her supportteam.Melaleuca is committed to providing world class customer service and strives to meet thatstandard in every interaction with our customers. We were able to connect Ms. [redacted]
[redacted] with the right staff in Malaysia to assist her with any future questions and concerns.We now consider the matter resolved. Melaleuca is excited to work with Ms. [redacted]moving forward to help her reach her goals.Sincerely,Wayne B[redacted]Director of Global Policy Administration
November 18, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an...
opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted] communication to the Revdex.com to indicate that shewishes to receive a full refund for products sent to her, due to the Backup Order taking effect onher account. By signing the Customer Membership Agreement, Ms. [redacted] agreed to receiveand pay for a Backup Order in any month during which she did not order at least the amount ofproducts she committed to order. In an effort to resolve all of Ms. [redacted] concerns, anAuthorized Return Label has been emailed to her, which she may use to return the unwantedproducts at no cost to her. In addition, we have refunded the order in full for the amount of$65.26. Additionally, Ms. [redacted] has been refunded $9.95 for the monthly MyMelaleucasubscription she agreed signed up for in August 2015, and the service has been cancelled.Ms. [redacted]’s account was cancelled on November 5, 2015 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 26, 2015 As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered and eligibilityfor discounted services such as long distance telephone service and health savings programs. Byaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during whichthey do not order at least the amount of products that they committed to order. PreferredCustomers can select the products that will be included in any Backup Order they might receive.If they make no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca. [redacted] ###-###-#### Melaleuca.comWe wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Mr. [redacted]...
for any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his home security.
We understand Mr. [redacted]’s communication to the Revdex.com to be that in January 2017 he will be deployed and wishes to cancel his home security service agreement with Melaleuca Security, Inc.
Our records indicate Mr. [redacted] signed up for Melaleuca Home Security on January 22, 2014, by way of electronic signature. Under the contract, if Mr. [redacted] chose to cancel the 60 month agreement, the cancellation fee would 60% of the remaining balance, which would be $916.94. However, in an effort to resolve the issue, Mr. [redacted]’s home security contract was cancelled and the remaining balance has been waived.
We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service Department at 1-800-282-3000.
Sincerely,Sterling ** B[redacted]Melaleuca Security General Manager
Re: [redacted] D. [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe attempted to cancel before the Preferred Membership Pack was charged in Marchwithout success. Because Ms. [redacted] remained a Preferred Member and did not place aminimum product point order, she was charged for a Preferred Membership Pack which wenever received payment for. In an effort to resolve all of Ms. [redacted]’s concerns, we haveremoved the outstanding balance from her account.Ms. [redacted]’s account was cancelled on April 20, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on February 21, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programs. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Members can select the products that will beincluded in any Preferred Membership Pack they might receive. If they make no suchselection, any Preferred Membership Pack they receive will include a variety of productsselected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But they are lying about me submitting paperwork twice. They admitted to my group leader that they had a bug in their system. If they did not have good products, I would cancel my account.
Regards,
[redacted]
October 13, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted], Case [redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extendour apologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that sherequests that her Melaleuca account be cancelled as well as a full refund of the charges on heraccount caused by the Backup Orders being generated. An Insured Customer Backup Order isprocessed when no minimum product order is placed in a calendar month. In an effort to resolveall of Ms. [redacted]’s concerns, we have refunded the total amount of both the August BackupOrder and the Business Kit. Melaleuca never received payment for the September Backup Order,and the owing balance was removed from Ms. [redacted]’s account. The total amount refunded toMs. [redacted]’s method of payment is $66.81.Ms. [redacted] further states that she was enrolled without her knowledge or consent. Melaleuca’sPolicy Administration department has been notified and they will be contacting the individualwho presented Melaleuca to Ms. [redacted].Ms. [redacted]’s account was cancelled on October 13, 2015 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on August 30, 2015 As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order. [redacted] Idaho Falls, Idaho 83402-6003 ###-###-#### Melaleuca.comPreferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thankyou for bringing this to our attention and providing us an opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business...
with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regardingher account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled. In an effort to resolve all of her concerns, Ms. [redacted]’saccount was cancelled on December 13, 2016 and, as such, she should not receive any more productsor charges. We note that we did not cancel Ms. [redacted]’s account previously because we had notreceived a written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference). We also note a credit on Ms. [redacted]’s account for thereturn of product. This credit has now been refunded to her method of payment on file.
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 3, 2016 As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
The Preferred Customer Backup Order AgreementIf I am enrolling as a Preferred Customer, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorize Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this solution will be fine. [redacted]
July 22, 2015 Revdex.com Attn: [redacted] Re: [redacted], Case #[redacted] Dear Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and...
providing us an opportunity to respond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, and extend our apologies to him for any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his account. We understand Mr. [redacted] communication to the Revdex.com to indicate that he only wanted to place one order, did not want to become a customer and claims to have not been told about Melaleuca’s Preferred Customer Backup Order . Mr. [redacted] was charged for a Convenience Certificate in the amount of $53.39 but because the order was never paid for, an owing balance was posted to his account. In an effort to resolve Mr. Victor’s concerns, we have removed the owing balance on his account. As well, Mr. [redacted] account was cancelled on June 2, 2015 and, as such, he should not receive any more products or charges. We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service department at ###-###-####. Sincerely, [redacted] Director of Customer Care and Business Development
January 19, 2016Revdex.comAttn: [redacted].Boise, ID [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested that her account be cancelled. In an effort to resolve her concerns, Ms.[redacted]’s account was cancelled on January 18, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on March 31, 2015 As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca. BecauseMs. [redacted] remained a Preferred Customer in November 2015 and no minimum productpoint order was placed, Melaleuca processed and mailed an order to her, attempting to chargeher $81.51 for the order. However, Melaleuca never received payment for the order. OnDecember 11, 2015, per Ms. [redacted]’s request, a returns label was emailed to her, which shecould then use to return the product to us at no cost to her. As of the date of this letter wehave not received the product back. Melaleuca has removed the owing balance and ask thatMs. [redacted] return the order to us per our agreement.We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I only got half of what I request and know I am spend more time deal with issue. I wanted to be compensated for the time I have waited at this point the amount of $50 (2 hours @ 25.00) is not to much to ask and maybe they will develop better policy so they won't have waist there time deal with these issues and other potential clients.
Regards,
[redacted]
December 16, 2015Revdex.comAttn[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested for her account to be cancelled as well as the assurance that there are nolonger an owing balances on her account. In an effort to resolve all of Ms. [redacted]’sconcerns we have removed the balance of $67.05 from the account.Ms. [redacted]’s account was cancelled on December 4, 2015 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on February 24, 2015. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programs. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Customers agree to receive and pay for a Backup Order inany month during which they do not order at least the amount of products that theycommitted to order. Preferred Customers can select the products that will be included in anyBackup Order they might receive. If they make no such selection, any Backup Order theyreceive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies...
toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled and no longer receive products. In an effort to resolve all ofher concerns, Ms. [redacted]’s account was cancelled on March 28, 2017 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on October 28, 2016. As a PreferredMember, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to order. PreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceive. If they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank youfor bringing this to our attention and providing us an opportunity to respond. We appreciate theopportunity Mr. [redacted] gave us to do business with him, and extend our apologies to him for...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
anyinadvertent errors that may have prevented us from being more responsive to his inquiries regarding hisaccount.We understand Mr. [redacted]’s communication to the Revdex.com to indicate that he was chargedfor a Backup Order that he did not authorize and that he would like a refund in full for that charge. WhenMr. [redacted] signed Melaleuca’s Customer Membership Agreement electronically he agreed to receive andpay for a Backup Order in any month during which he did not order at least the amount of products hecommitted to order. However, in an effort to resolve all of Mr. [redacted]’s concerns, we have refunded him$64.06, the full amount of the Backup Order that was processed on his account. This refund wasprocessed to the method of payment on file.Mr. [redacted]’s account was cancelled on May 15, 2015 and, as such, he should not receive any moreproducts or charges. We note that we did not cancel Mr. [redacted]’s account previously because we had notreceived a written cancellation notice from him in accordance with the Terms and Conditions of ourCustomer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on April 11, 2015. As a Preferred Customer,Mr. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 40% discount on all products ordered and eligibility for discounted services such aslong distance telephone service and health savings programs.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s CustomerService department at 1-800-282-3000.Sincerely,Wayne BillmanDirector of Customer Care and Business Development3910 South Yellowstone Highway * Idaho Falls, Idaho 83402-6003 (208) 522-0700 Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
September 28, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an...
opportunity to respond. We extend our apologies to Mr.[redacted] for any inadvertent errors that may have prevented us from being more responsive to his inquiries regardinghis home security.We understand Mr. [redacted]’ communication to the Revdex.com to be that he would like to receive arefund for home security services he claims he did not use and is requesting that his contract be cancelled withoutbeing charged the early termination fee.Our records indicate Mr. [redacted] requested Melaleuca Home Security on May 6, 2015 for a 60 month agreement. Mr.[redacted] signed this agreement by way of a digital signature and he also completed the quality assurance call. Mr.[redacted] made two (2) payments for the service. Melaleuca Home Security made several attempts with Mr. [redacted] tocomplete the activation process but each time Mr. [redacted] requested that the appointment be rescheduled. We alsoattempted to troubleshoot the issues mentioned in his complaint, but Mr. [redacted] was unable to send pictures of hisequipment.In an effort to resolve this issue, Mr. [redacted]’ home security service agreement has been cancelled. We haverequested Mr. [redacted] to return the equipment and have left multiple voice messages requesting a return phone callso a return label can be sent. As of the date of this letter Mr. [redacted] has not returned our phone call. MelaleucaHome Security has also waived the cancel fee of $1,390.26, thus stopping all future charges.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer ServiceDepartment at ###-###-####.Sincerely,[redacted]Melaleuca Security General Manager
September 8, 2015 Revdex.com Attn: [redacted] ID 83706 Re: [redacted], Case #[redacted] Dear Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective the month received. Suspension Forms received after the 25th of the month will be effective the following month… Satisfaction Guarantee If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of the date of purchase and Melaleuca will (1) credit my customer account for the total purchase price of the product (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges). (Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned product. Credit on account is available for Melaleuca product purchases. If I have unredeemed credit on my customer account, I understand that Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
providing us an opportunity to respond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account. We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she had attempted to send the cancellation letter to Melaleuca five times, and because Melaleuca did not receive them she was charged for a Backup Order in the month of May 2015. She expressed frustration because she returned the order, but was charged for shipping and handling plus taxes which was $10.73, as well as a credit on account notification letter of $10. In an effort to resolve all of Ms. [redacted]’s concerns we have refunded these above mentioned charges to the method of payment that was charged, making her refund for the Backup Order a total of $79.76 that includes the products that. The refund is a full refund for the Backup Order, but Ms. [redacted] is disputing for a refund of $125. We are unaware of how she is coming up with this refund amount, but if she has any further questions or explanations she can call our customer service line at 1-800-282-300. Ms. [redacted]’s account was cancelled on June 22, 2015 and, as such, she should not receive any more products or charges. We note that we did not cancel Ms. [redacted]’s account previously because we had not received a signed, written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation is appended below for reference). Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on November 2011 As a Preferred Customer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services such as long distance telephone service and health savings programs. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to order. [redacted] Idaho Falls, Idaho 83402-6003 ###-###-#### Melaleuca.com Preferred Customers can select the products that will be included in any Backup Order they might receive. If they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####. Sincerely, Wayne Billman Director of Customer Care and Business Development The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation Rights I may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Mr. [redacted] gave us to do...
business with him, and extend ourapologies to him for any inadvertent errors that may have prevented us from being more responsive tohis inquiries regarding his account.
We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hehad requested a full credit be put back on his account for an order returned, or a full refund. In aneffort to resolve all of Mr. [redacted]’s concerns, a refund of the full credit on account has beenprocessed, and he can expect a refund of $115.52 to his credit card statement in a few days. (Anexcerpt from the Terms and Conditions addressing notification fees is appended below for reference.)
We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraph:
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of theproduct. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locateme and advise me in writing of the credit. Melaleuca may continue to make such attempts on amonthly basis and will charge my customer account a $10 service fee for each month’s notificationprocess for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms.[redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her home security account.
We understand Ms. [redacted]'s communication to the Revdex.com to indicate that she moved and wishesto cancel the home security contract without any penalties or additional costs.
According to our records, Ms. [redacted] enrolled in our home security program in March 2015, agreeing to a 60month contract. As of the date of this letter Ms. [redacted] has 42 months remaining on the contract. In an effort toresolve Ms. [redacted]'s concerns, one of our Melaleuca Security representatives contacted Ms. [redacted] and anagreement was made that we would waive a few of the months of service and billing would automatically beginagain in May 2017. Ms. [redacted] also agreed that if she does choose to eventually cancel the contract, she would becharged a 40% early termination fee.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca's Customer ServiceDepartment at 1-800-282-3000.
Sincerely,Sterling *. B[redacted]Melaleuca Security General Manager
Re: [redacted] (follow up), Case #[redacted]Dear Ms. [redacted]:Thank you for forwarding to us the concerns of Ms. [redacted]. Since the firstcorrespondence, Melaleuca’s Global Headquarters has been in contact with the MelaleucaMalaysia office to understand and investigate the concerns of Ms. [redacted]. The GlobalHeadquarters was able to speak with Ms. [redacted] on September 25, 2017, at 9:00 pmMDT / September 26, 2017, 11:00 am Malaysia time.During our call, we were able to address the concerns raised by Ms. [redacted].Specifically, we were able to clarify for Ms. [redacted] Melaleuca’s position onpurchasing for other customers without consent from those customers. It appears that Ms.[redacted] had previously received incorrect information on the topic from her supportteam.Melaleuca is committed to providing world class customer service and strives to meet thatstandard in every interaction with our customers. We were able to connect Ms. [redacted]
[redacted] with the right staff in Malaysia to assist her with any future questions and concerns.We now consider the matter resolved. Melaleuca is excited to work with Ms. [redacted]moving forward to help her reach her goals.Sincerely,Wayne B[redacted]Director of Global Policy Administration
November 18, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted] communication to the Revdex.com to indicate that shewishes to receive a full refund for products sent to her, due to the Backup Order taking effect onher account. By signing the Customer Membership Agreement, Ms. [redacted] agreed to receiveand pay for a Backup Order in any month during which she did not order at least the amount ofproducts she committed to order. In an effort to resolve all of Ms. [redacted] concerns, anAuthorized Return Label has been emailed to her, which she may use to return the unwantedproducts at no cost to her. In addition, we have refunded the order in full for the amount of$65.26. Additionally, Ms. [redacted] has been refunded $9.95 for the monthly MyMelaleucasubscription she agreed signed up for in August 2015, and the service has been cancelled.Ms. [redacted]’s account was cancelled on November 5, 2015 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 26, 2015 As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered and eligibilityfor discounted services such as long distance telephone service and health savings programs. Byaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during whichthey do not order at least the amount of products that they committed to order. PreferredCustomers can select the products that will be included in any Backup Order they might receive.If they make no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca. [redacted] ###-###-#### Melaleuca.comWe wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Mr. [redacted]...
for any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his home security.
We understand Mr. [redacted]’s communication to the Revdex.com to be that in January 2017 he will be deployed and wishes to cancel his home security service agreement with Melaleuca Security, Inc.
Our records indicate Mr. [redacted] signed up for Melaleuca Home Security on January 22, 2014, by way of electronic signature. Under the contract, if Mr. [redacted] chose to cancel the 60 month agreement, the cancellation fee would 60% of the remaining balance, which would be $916.94. However, in an effort to resolve the issue, Mr. [redacted]’s home security contract was cancelled and the remaining balance has been waived.
We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service Department at 1-800-282-3000.
Sincerely,Sterling ** B[redacted]Melaleuca Security General Manager
Re: [redacted] D. [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe attempted to cancel before the Preferred Membership Pack was charged in Marchwithout success. Because Ms. [redacted] remained a Preferred Member and did not place aminimum product point order, she was charged for a Preferred Membership Pack which wenever received payment for. In an effort to resolve all of Ms. [redacted]’s concerns, we haveremoved the outstanding balance from her account.Ms. [redacted]’s account was cancelled on April 20, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on February 21, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programs. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Members can select the products that will beincluded in any Preferred Membership Pack they might receive. If they make no suchselection, any Preferred Membership Pack they receive will include a variety of productsselected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But they are lying about me submitting paperwork twice. They admitted to my group leader that they had a bug in their system. If they did not have good products, I would cancel my account.
Regards,
[redacted]
October 13, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted], Case [redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…
us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extendour apologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that sherequests that her Melaleuca account be cancelled as well as a full refund of the charges on heraccount caused by the Backup Orders being generated. An Insured Customer Backup Order isprocessed when no minimum product order is placed in a calendar month. In an effort to resolveall of Ms. [redacted]’s concerns, we have refunded the total amount of both the August BackupOrder and the Business Kit. Melaleuca never received payment for the September Backup Order,and the owing balance was removed from Ms. [redacted]’s account. The total amount refunded toMs. [redacted]’s method of payment is $66.81.Ms. [redacted] further states that she was enrolled without her knowledge or consent. Melaleuca’sPolicy Administration department has been notified and they will be contacting the individualwho presented Melaleuca to Ms. [redacted].Ms. [redacted]’s account was cancelled on October 13, 2015 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on August 30, 2015 As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order. [redacted] Idaho Falls, Idaho 83402-6003 ###-###-#### Melaleuca.comPreferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thankyou for bringing this to our attention and providing us an opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business...
with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regardingher account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled. In an effort to resolve all of her concerns, Ms. [redacted]’saccount was cancelled on December 13, 2016 and, as such, she should not receive any more productsor charges. We note that we did not cancel Ms. [redacted]’s account previously because we had notreceived a written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference). We also note a credit on Ms. [redacted]’s account for thereturn of product. This credit has now been refunded to her method of payment on file.
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 3, 2016 As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
The Preferred Customer Backup Order AgreementIf I am enrolling as a Preferred Customer, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorize Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.
Thank you for helping resolve complaint: [redacted]Blessings,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this solution will be fine. [redacted]
July 22, 2015 Revdex.com Attn: [redacted] Re: [redacted], Case #[redacted] Dear Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and...
providing us an opportunity to respond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, and extend our apologies to him for any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his account. We understand Mr. [redacted] communication to the Revdex.com to indicate that he only wanted to place one order, did not want to become a customer and claims to have not been told about Melaleuca’s Preferred Customer Backup Order . Mr. [redacted] was charged for a Convenience Certificate in the amount of $53.39 but because the order was never paid for, an owing balance was posted to his account. In an effort to resolve Mr. Victor’s concerns, we have removed the owing balance on his account. As well, Mr. [redacted] account was cancelled on June 2, 2015 and, as such, he should not receive any more products or charges. We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service department at ###-###-####. Sincerely, [redacted] Director of Customer Care and Business Development
January 19, 2016Revdex.comAttn: [redacted].Boise, ID [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested that her account be cancelled. In an effort to resolve her concerns, Ms.[redacted]’s account was cancelled on January 18, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on March 31, 2015 As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca. BecauseMs. [redacted] remained a Preferred Customer in November 2015 and no minimum productpoint order was placed, Melaleuca processed and mailed an order to her, attempting to chargeher $81.51 for the order. However, Melaleuca never received payment for the order. OnDecember 11, 2015, per Ms. [redacted]’s request, a returns label was emailed to her, which shecould then use to return the product to us at no cost to her. As of the date of this letter wehave not received the product back. Melaleuca has removed the owing balance and ask thatMs. [redacted] return the order to us per our agreement.We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I only got half of what I request and know I am spend more time deal with issue. I wanted to be compensated for the time I have waited at this point the amount of $50 (2 hours @ 25.00) is not to much to ask and maybe they will develop better policy so they won't have waist there time deal with these issues and other potential clients.
Regards,
[redacted]
December 16, 2015Revdex.comAttn[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested for her account to be cancelled as well as the assurance that there are nolonger an owing balances on her account. In an effort to resolve all of Ms. [redacted]’sconcerns we have removed the balance of $67.05 from the account.Ms. [redacted]’s account was cancelled on December 4, 2015 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on February 24, 2015. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programs. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Customers agree to receive and pay for a Backup Order inany month during which they do not order at least the amount of products that theycommitted to order. Preferred Customers can select the products that will be included in anyBackup Order they might receive. If they make no such selection, any Backup Order theyreceive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC