We are not able to locate this individual in our system. We searched under her name, address, phone number and email address. Is there any way you can contact Ms. [redacted] and ask her how she acquired the Tough & Tender? This information will help us resolve this issue.
Thank you,
Julie
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies...
toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for a refund of the Preferred Member Pack processed in April. In an effort to resolve all ofMs. [redacted]’s concerns we have processed the full refund of $55.39 to the original Method ofPayment.Ms. [redacted]’s account was cancelled on May 16, 2017 and, as such, she should not receive any moreproducts or charges. We note that we did not cancel Ms. [redacted]’s account previously because we hadnot received a written cancellation notice from her in accordance with the Terms and Conditions ofour Customer Membership Agreement. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on November 7, 2016. As a PreferredMember, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog eachmonth in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to order. PreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceive. If they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,[redacted]DirectorThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Complaint: [redacted]
I am rejecting this response because:Totally false advertising from this company - and I was never presented the "user agreement" up front as this employee typing the response stated - I was sold a bill of goods and many false claims from this organization... This company is a complete fraud that preys on people who need an income. I will not accept the "boiler plate" reply. The only contact I have had was 1). with customer support, who was helpful, and 2). from one of their contractors (IE Rick Smart who perpetuated this lie and was was listed in the original complaint) basically asked me to - and I quote - "be kind" in my review of their business. I will not support scamming. This is why I have filed a complaint. Shame on the Revdex.com for siding with these people. I totally reject their response and will continue to file complaints with the Revdex.com and the FTC if needed. They need to have their triple Revdex.com rating REMOVED.RESPONSE FROM COMPANY IS REJECTED.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
November 4, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an...
opportunity to respond. Weappreciate the opportunity Mr. [redacted] gave us to do business with him, and extend our apologies tohim for any inadvertent errors that may have prevented us from being more responsive to hisinquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hewishes to cancel his account and receive a full refund of the products which were returned. Byreturning these products, a credit was previously added to the account in the amount of $110.42.In accordance with the Terms and Conditions of the Customer Membership Agreement,product can be refunded to the customer for product total and tax if it is returned within 60 daysof purchase. (An excerpt from the Terms and Conditions addressing cancellation is appendedbelow for reference). Although Mr. [redacted]’s returns were not within the 60 day time frame, in aneffort to resolve his concerns, we have refunded the credit of $110.42 to the method of paymentthat was originally charged, along with the shipping charges for these orders of $33.24. We havealso refunded the most recent Backup Order charge for a Convenience Certificate in the amountof $53.39.Mr. [redacted]’s account was cancelled on November 3, 2015 and, as such, he should not receive anymore products or charges. We note that we did not cancel Mr. [redacted]’s account previously becausewe had not received a written cancellation notice from him in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on January 13, 2014. As a PreferredCustomer, Mr. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services such as long distance telephone service and health savings programs. Byaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during whichthey do not order at least the amount of products that they committed to order. PreferredCustomers can select the products that will be included in any Backup Order they might receive. [redacted] ###-###-#### Melaleuca.comIf they make no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I would like it on record that I am not in agreement with their last response about the finding of their brand of vitamins that I'd been purchasing for years. I had emailed the staff at Dr Oz about the incidence and have not received a response as yet.
I'm hoping they will take the time at Dr Oz to find this information because of this saying;
"It take a lifetime to build one's character and only a moment to destroy it"
God is the one who know's my heartSincerely, [redacted]
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms. [redacted] for any inadvertent errors that may have prevented us from being...
more responsive to her inquiries regarding her home security.
We understand Ms. [redacted]’s communication to the Revdex.com to be that she is not satisfied with the service and would like to cancel her home security service agreement with Melaleuca Security, Inc.
Our records indicate Ms. [redacted] signed up for Melaleuca Home Security on October 16, 2015, by way of electronic signature. We have contacted her on numerous occasions to try and resolve her issues. Her monitoring agreement was for 60 months at $39.95 per month. I personally spoke to Ms. [redacted] on June 14, 2016 and, in an effort to resolve the issue, we have agreed to cancel the agreement and process a refund once Ms. [redacted] returns the equipment to us.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282-3000.
Sincerely,Sterling *. B[redacted]Melaleuca Security General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, more specifically the 50% of the outstanding balance amount is $81.60, without any interest accumulation or debt collection, ever. I have agreed to inform Ms. Davis at Melaleuca Security periodically if I continue to be unable to make payment. It is my hope this situation will be cleared at some point in the near future and I will be able to payoff the balance.
Sincerely,
[redacted]February 25, 2018
Complaint: [redacted]I am rejecting this response because: I think Mr. B[redacted] misunderstands my complaint. I understand that I joined. But the problem is that my first cancellation was not processed and because of that I was charged again. Which took more of my time to do what I had already done and cancel. So I resubmitted everything. Put everything I needed to return in a box, which was Nov and Dec orders, invoices and a letter with all required info. Including how to refund. And then my refund was not processed correctly. Only one of the orders was refunded - and it was as a credit to my Melaleuca acct, not a refund to my debit card as requested in my letter. A letter that was required with my refund. I, the custoMer, should not have to do so much follow-up because people at Melaleuca are not doing their jobs thoroughly. And if I am required to include a letter why wasn't it read and handled properly. I see the credit on my melaleuca acct but it is not the amount indicated. It is $121.36.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate Mr. Wayne’s precious time for speaking to me. Also, I would like to thank Mr. Wayne for referring me to Ms. Joey in Malaysia office.Firstly, I would like to clarify the case of me purchasing for other customers first. During the call, I confused about the word “enroller” and “enrollee”. My husband corrected me afterwards. On the fact, I did help my enrollee’s enrollee’s customers to do purchasing. It is because my enrollee’s enrollee did gain permission from her customers to purchase. Then, my enrollee’s enrollee asked me to help her to purchase because she could not go to the showroom that day as it was the last business day of that month. I tried to help my enrollee’s enrollee to purchase because I was at the showroom and I thought that my enrollee’s enrollee had permission is equivalent to me having permission and consent from those customers. I was relatively new at that time and I thought that this was the normal practice because some senior directors and executive directors do the same thing and manager in my area, Mr. Danny, did not address this problem and he was not able to explain this policy clearly at the policy meeting. I did not realize that this was a mistake until Mr. Wayne explained to me. I promise not to purchase for customers who do not directly contract me and I am willing to apologize.Secondly, I agreed to further discuss with Ms. Joey about the accusation against me on the matter of me enrolling fake customers and overcharging customers for the membership fee. My concern is that Malaysia office presented some “evidences” which they arguably collected by an entrapment approach. Mr. Danny and Ms. Joey confirmed that some of those questions were not following standard protocol. Mr. Danny also informed me that most of my customers have better products knowledge then the average customers. I would request Ms. Joey to further investigate and examine the audit calls. I cannot accept the fact that what Mr. Danny told me is differ from what Mr. Danny report to the HQ of Melaleuca. Also, I am upset of the fact that Mr. Danny refused to keep me informed because he claimed that was P&C. However, he told my enroller I was enrolling fake customers and sentence me before I knew what actually happened.Thirdly, Ms. Joey promised to investigate on the matter of how some members of Melaleuca were able to get information, such as next month promotion and trips, before Melaleuca formally released the details. I did address this issue to Mr. Danny before. However, Mr. Wayne and Ms. Irene explicitly said that they did not heard of this matter before.Fourthly, Ms. Joey agreed to help my friend [redacted], a breastfeeding mother who wanted to complain a Melaleuca’s marketing executive who used her personal information without her consent and introduced her to use Koala shakeables to replace formula and breastmilk to feed her babies, because she filed a formal complaint on 10th September but she has not received any responses yet.I have spoken to Ms. Joey a few times and I have written serval reports. I understand that investigation take times. I hope that Ms. Joey can give me some direct answers according my concerns as I have not received any thing yet when I return. Thank you so much for Mr. Wayne and your valuable time. I appreciate that if you could direct this message to Mr. Wayne.I appreciate your helping me. Yours sincerely,
[redacted]
We recently received a notice from your office regarding a follow-up concern expressed by[redacted]. Thank you for bringing this to our attention and providing us an opportunityto respond.
We understand Ms. [redacted] further communication to the Revdex.com toindicate that she would like to a refund for the annual renewal fee processed on May 10,2016. Because Ms. [redacted] remained a preferred customer in May 2016, the annual renewalfee was processed in accordance with her signed Customer Membership Agreement.However, in an effort to resolve all of Ms. [redacted] concerns, the annual renewal fee of$12.72 has been refunded back to her method of payment on file.
We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]Director of Global Policy Administration
November 18, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted] [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] [redacted].Thank you for bringing this to our attention and providing...
us an opportunity to respond. We appreciatethe opportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested that her account be cancelled, as well as a refund of the Convenience Certificate processed onher account without her consent. In an effort to resolve all of Ms. [redacted]’s concerns we have issued arefund of the Convenience Certificate in the amount of $53.39. In addition, we have refunded the creditwhich was on Ms. [redacted]’s account from a returned order in the amount of $49.16.Ms. [redacted]’s account was cancelled on November 17, 2015 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms and Conditionsof our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on July 20, 2015 As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices such as long distance telephone service and health savings programs. By accepting the Terms andConditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount of products thatthey committed to order. Preferred Customers can select the products that will be included in any BackupOrder they might receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy Administration[redacted] [redacted] ###-###-#### Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
Re: [redacted] M. [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a second notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond.Ms. [redacted] indicates that she still doesn’t understand the tax break down on her Melaleuca orders. We did a test order on Ms. [redacted]’s accoun and calculated the tax on each product. The tax amount of 9.5% appears to be correct. Melaleuca customers are charged tax on shipping and handling. They are also charged tax on the full amount of product purchased with Loyalty Shopping Dollars. Melaleuca does not charge tax for Convenience Certificates until the customer redeems them for product, at which time the normal tax would be charged. From the breakdown, it appears Ms. [redacted] is charged tax on the state, county and district level, but not a city tax.The $60 credit given to Ms. [redacted] is placed on her account to be used as she sees fit. We suggest she call our toll free number when she is ready to place her next order and one of our friendly associates can assist her with the order and apply the $60 credit to her order.We wish to thank Ms. [redacted] for her loyalty to Melaleuca and wish her the best. If she has further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy Administration
Complaint: [redacted]
I am rejecting this response because: I have told them number and numbers of times that I am not selling anything on line I am not the person they think I that is selling on line. I don't understand what they need from to prove that. again I am not selling your product on line I don't have the need for that. thank you ,
Sincerely,
[redacted]
February 19, 2016Revdex.comAttn: [redacted] Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that sherequests a refund of three MyMelaleuca charges of $9.95 each, posted to her account. In aneffort to resolve all of Ms. [redacted]’s concerns, we have issued a refund for the three charges,totaling $29.85.We note that Ms. [redacted]’s Preferred Customer Membership was cancelled on February 3,2016. However, the cancellation of her membership does not automatically cancel theMyMelaleuca services.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy Administration
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a refund and her credit card information removed from our records. In aneffort to resolve all of Ms. [redacted]’s concerns, a refund of $53.39 for a convenience certificatehas been processed to Ms. [redacted]’s account for the November 2016 order. In addition, wehave emailed an Authorized Return Label so Ms. [redacted] may return her December 2016order free of charge. We would be happy to issue a refund for the order once we receive theproducts. Mr. [redacted]’s credit card has been removed from the account.
Ms. [redacted]’s account was cancelled on January 3, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on November 13, 2016. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction Guarantee.If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, and extend our apologies to him for...
any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his account. We understand Mr. [redacted]'s communication to the Revdex.com to indicate that he requests a refund of all charges relating to Melaleuca's Primer Contacto Service. In an effort to resolve all of Mr. [redacted]'s concerns we have refunded all monthly charges since June 2011. The total amount of refund being processed to his original method of payment will be $1,178.00. Please note that we did not refund for the first twelve months of this service as the initial agreement signed in 2010 was for a twelve month period. (Attached, for reference, is a copy of Mr. [redacted]'s executed Primer Contacto Subscription Application.) Mr. [redacted]'s Primer Contacto Service was cancelled on August 2, 2016 and, as such, he should not receive any more charges. We note that we did not cancel Mr. [redacted]'s service previously because we had not received a written cancellation notice from him in accordance with the Terms and Conditions of our Primer Contacto Subscription Application. We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca's Customer Service department at 1-800-282-3000.
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciatethe opportunity Ms. [redacted] gave us to...
do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested that her account be cancelled and for Melaleuca to discontinue any contact with her regardingan owing balance. In an effort to resolve all of her concerns we have removed the owing balance from theaccount and will no longer be contacting her. Ms. [redacted]’s account was cancelled on January 6, 2017and, as such, she should not receive any more products or charges. We note that we did not cancel Ms.[redacted]’s account previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on May 31, 2014. As a Preferred Member,Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 50% discount on all products ordered and eligibility for discounted services. Byaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, PreferredMembers agree to receive and pay for a Preferred Membership Pack in any month during which they donot order at least the amount of products that they committed to order. Preferred Members can select theproducts that will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.Payment AuthorizationI authorized Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Preferred Membership Pack. If Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to 90 days. I agree to pay a $10.00 service fee if a check or charge is dishonored for any reason. I will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very happy with the way melaleuca took care of my problem, I should have given them more time before filing this complaint, I hope to continue doing business with them in the future, I would like to thank them again.
Sincerely,
[redacted]
We are not able to locate this individual in our system. We searched under her name, address, phone number and email address. Is there any way you can contact Ms. [redacted] and ask her how she acquired the Tough & Tender? This information will help us resolve this issue.
Thank you,
Julie
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies...
toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for a refund of the Preferred Member Pack processed in April. In an effort to resolve all ofMs. [redacted]’s concerns we have processed the full refund of $55.39 to the original Method ofPayment.Ms. [redacted]’s account was cancelled on May 16, 2017 and, as such, she should not receive any moreproducts or charges. We note that we did not cancel Ms. [redacted]’s account previously because we hadnot received a written cancellation notice from her in accordance with the Terms and Conditions ofour Customer Membership Agreement. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on November 7, 2016. As a PreferredMember, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog eachmonth in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to order. PreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceive. If they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,[redacted]DirectorThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Complaint: [redacted]
I am rejecting this response because:Totally false advertising from this company - and I was never presented the "user agreement" up front as this employee typing the response stated - I was sold a bill of goods and many false claims from this organization... This company is a complete fraud that preys on people who need an income. I will not accept the "boiler plate" reply. The only contact I have had was 1). with customer support, who was helpful, and 2). from one of their contractors (IE Rick Smart who perpetuated this lie and was was listed in the original complaint) basically asked me to - and I quote - "be kind" in my review of their business. I will not support scamming. This is why I have filed a complaint. Shame on the Revdex.com for siding with these people. I totally reject their response and will continue to file complaints with the Revdex.com and the FTC if needed. They need to have their triple Revdex.com rating REMOVED.RESPONSE FROM COMPANY IS REJECTED.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
November 4, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
opportunity to respond. Weappreciate the opportunity Mr. [redacted] gave us to do business with him, and extend our apologies tohim for any inadvertent errors that may have prevented us from being more responsive to hisinquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hewishes to cancel his account and receive a full refund of the products which were returned. Byreturning these products, a credit was previously added to the account in the amount of $110.42.In accordance with the Terms and Conditions of the Customer Membership Agreement,product can be refunded to the customer for product total and tax if it is returned within 60 daysof purchase. (An excerpt from the Terms and Conditions addressing cancellation is appendedbelow for reference). Although Mr. [redacted]’s returns were not within the 60 day time frame, in aneffort to resolve his concerns, we have refunded the credit of $110.42 to the method of paymentthat was originally charged, along with the shipping charges for these orders of $33.24. We havealso refunded the most recent Backup Order charge for a Convenience Certificate in the amountof $53.39.Mr. [redacted]’s account was cancelled on November 3, 2015 and, as such, he should not receive anymore products or charges. We note that we did not cancel Mr. [redacted]’s account previously becausewe had not received a written cancellation notice from him in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on January 13, 2014. As a PreferredCustomer, Mr. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services such as long distance telephone service and health savings programs. Byaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during whichthey do not order at least the amount of products that they committed to order. PreferredCustomers can select the products that will be included in any Backup Order they might receive. [redacted] ###-###-#### Melaleuca.comIf they make no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I would like it on record that I am not in agreement with their last response about the finding of their brand of vitamins that I'd been purchasing for years. I had emailed the staff at Dr Oz about the incidence and have not received a response as yet.
I'm hoping they will take the time at Dr Oz to find this information because of this saying;
"It take a lifetime to build one's character and only a moment to destroy it"
God is the one who know's my heartSincerely, [redacted]
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms. [redacted] for any inadvertent errors that may have prevented us from being...
more responsive to her inquiries regarding her home security.
We understand Ms. [redacted]’s communication to the Revdex.com to be that she is not satisfied with the service and would like to cancel her home security service agreement with Melaleuca Security, Inc.
Our records indicate Ms. [redacted] signed up for Melaleuca Home Security on October 16, 2015, by way of electronic signature. We have contacted her on numerous occasions to try and resolve her issues. Her monitoring agreement was for 60 months at $39.95 per month. I personally spoke to Ms. [redacted] on June 14, 2016 and, in an effort to resolve the issue, we have agreed to cancel the agreement and process a refund once Ms. [redacted] returns the equipment to us.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282-3000.
Sincerely,Sterling *. B[redacted]Melaleuca Security General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, more specifically the 50% of the outstanding balance amount is $81.60, without any interest accumulation or debt collection, ever. I have agreed to inform Ms. Davis at Melaleuca Security periodically if I continue to be unable to make payment. It is my hope this situation will be cleared at some point in the near future and I will be able to payoff the balance.
Sincerely,
[redacted]February 25, 2018
Complaint: [redacted]I am rejecting this response because: I think Mr. B[redacted] misunderstands my complaint. I understand that I joined. But the problem is that my first cancellation was not processed and because of that I was charged again. Which took more of my time to do what I had already done and cancel. So I resubmitted everything. Put everything I needed to return in a box, which was Nov and Dec orders, invoices and a letter with all required info. Including how to refund. And then my refund was not processed correctly. Only one of the orders was refunded - and it was as a credit to my Melaleuca acct, not a refund to my debit card as requested in my letter. A letter that was required with my refund. I, the custoMer, should not have to do so much follow-up because people at Melaleuca are not doing their jobs thoroughly. And if I am required to include a letter why wasn't it read and handled properly. I see the credit on my melaleuca acct but it is not the amount indicated. It is $121.36.
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate Mr. Wayne’s precious time for speaking to me. Also, I would like to thank Mr. Wayne for referring me to Ms. Joey in Malaysia office.Firstly, I would like to clarify the case of me purchasing for other customers first. During the call, I confused about the word “enroller” and “enrollee”. My husband corrected me afterwards. On the fact, I did help my enrollee’s enrollee’s customers to do purchasing. It is because my enrollee’s enrollee did gain permission from her customers to purchase. Then, my enrollee’s enrollee asked me to help her to purchase because she could not go to the showroom that day as it was the last business day of that month. I tried to help my enrollee’s enrollee to purchase because I was at the showroom and I thought that my enrollee’s enrollee had permission is equivalent to me having permission and consent from those customers. I was relatively new at that time and I thought that this was the normal practice because some senior directors and executive directors do the same thing and manager in my area, Mr. Danny, did not address this problem and he was not able to explain this policy clearly at the policy meeting. I did not realize that this was a mistake until Mr. Wayne explained to me. I promise not to purchase for customers who do not directly contract me and I am willing to apologize.Secondly, I agreed to further discuss with Ms. Joey about the accusation against me on the matter of me enrolling fake customers and overcharging customers for the membership fee. My concern is that Malaysia office presented some “evidences” which they arguably collected by an entrapment approach. Mr. Danny and Ms. Joey confirmed that some of those questions were not following standard protocol. Mr. Danny also informed me that most of my customers have better products knowledge then the average customers. I would request Ms. Joey to further investigate and examine the audit calls. I cannot accept the fact that what Mr. Danny told me is differ from what Mr. Danny report to the HQ of Melaleuca. Also, I am upset of the fact that Mr. Danny refused to keep me informed because he claimed that was P&C. However, he told my enroller I was enrolling fake customers and sentence me before I knew what actually happened.Thirdly, Ms. Joey promised to investigate on the matter of how some members of Melaleuca were able to get information, such as next month promotion and trips, before Melaleuca formally released the details. I did address this issue to Mr. Danny before. However, Mr. Wayne and Ms. Irene explicitly said that they did not heard of this matter before.Fourthly, Ms. Joey agreed to help my friend [redacted], a breastfeeding mother who wanted to complain a Melaleuca’s marketing executive who used her personal information without her consent and introduced her to use Koala shakeables to replace formula and breastmilk to feed her babies, because she filed a formal complaint on 10th September but she has not received any responses yet.I have spoken to Ms. Joey a few times and I have written serval reports. I understand that investigation take times. I hope that Ms. Joey can give me some direct answers according my concerns as I have not received any thing yet when I return. Thank you so much for Mr. Wayne and your valuable time. I appreciate that if you could direct this message to Mr. Wayne.I appreciate your helping me. Yours sincerely,
[redacted]
We recently received a notice from your office regarding a follow-up concern expressed by[redacted]. Thank you for bringing this to our attention and providing us an opportunityto respond.
We understand Ms. [redacted] further communication to the Revdex.com toindicate that she would like to a refund for the annual renewal fee processed on May 10,2016. Because Ms. [redacted] remained a preferred customer in May 2016, the annual renewalfee was processed in accordance with her signed Customer Membership Agreement.However, in an effort to resolve all of Ms. [redacted] concerns, the annual renewal fee of$12.72 has been refunded back to her method of payment on file.
We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]Director of Global Policy Administration
November 18, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted] [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] [redacted].Thank you for bringing this to our attention and providing...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
us an opportunity to respond. We appreciatethe opportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested that her account be cancelled, as well as a refund of the Convenience Certificate processed onher account without her consent. In an effort to resolve all of Ms. [redacted]’s concerns we have issued arefund of the Convenience Certificate in the amount of $53.39. In addition, we have refunded the creditwhich was on Ms. [redacted]’s account from a returned order in the amount of $49.16.Ms. [redacted]’s account was cancelled on November 17, 2015 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms and Conditionsof our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on July 20, 2015 As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices such as long distance telephone service and health savings programs. By accepting the Terms andConditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount of products thatthey committed to order. Preferred Customers can select the products that will be included in any BackupOrder they might receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy Administration[redacted] [redacted] ###-###-#### Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
Re: [redacted] M. [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a second notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond.Ms. [redacted] indicates that she still doesn’t understand the tax break down on her Melaleuca orders. We did a test order on Ms. [redacted]’s accoun and calculated the tax on each product. The tax amount of 9.5% appears to be correct. Melaleuca customers are charged tax on shipping and handling. They are also charged tax on the full amount of product purchased with Loyalty Shopping Dollars. Melaleuca does not charge tax for Convenience Certificates until the customer redeems them for product, at which time the normal tax would be charged. From the breakdown, it appears Ms. [redacted] is charged tax on the state, county and district level, but not a city tax.The $60 credit given to Ms. [redacted] is placed on her account to be used as she sees fit. We suggest she call our toll free number when she is ready to place her next order and one of our friendly associates can assist her with the order and apply the $60 credit to her order.We wish to thank Ms. [redacted] for her loyalty to Melaleuca and wish her the best. If she has further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy Administration
Complaint: [redacted]
I am rejecting this response because: I have told them number and numbers of times that I am not selling anything on line I am not the person they think I that is selling on line. I don't understand what they need from to prove that. again I am not selling your product on line I don't have the need for that. thank you ,
Sincerely,
[redacted]
February 19, 2016Revdex.comAttn: [redacted] Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that sherequests a refund of three MyMelaleuca charges of $9.95 each, posted to her account. In aneffort to resolve all of Ms. [redacted]’s concerns, we have issued a refund for the three charges,totaling $29.85.We note that Ms. [redacted]’s Preferred Customer Membership was cancelled on February 3,2016. However, the cancellation of her membership does not automatically cancel theMyMelaleuca services.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy Administration
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a refund and her credit card information removed from our records. In aneffort to resolve all of Ms. [redacted]’s concerns, a refund of $53.39 for a convenience certificatehas been processed to Ms. [redacted]’s account for the November 2016 order. In addition, wehave emailed an Authorized Return Label so Ms. [redacted] may return her December 2016order free of charge. We would be happy to issue a refund for the order once we receive theproducts. Mr. [redacted]’s credit card has been removed from the account.
Ms. [redacted]’s account was cancelled on January 3, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on November 13, 2016. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction Guarantee.If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, and extend our apologies to him for...
any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his account. We understand Mr. [redacted]'s communication to the Revdex.com to indicate that he requests a refund of all charges relating to Melaleuca's Primer Contacto Service. In an effort to resolve all of Mr. [redacted]'s concerns we have refunded all monthly charges since June 2011. The total amount of refund being processed to his original method of payment will be $1,178.00. Please note that we did not refund for the first twelve months of this service as the initial agreement signed in 2010 was for a twelve month period. (Attached, for reference, is a copy of Mr. [redacted]'s executed Primer Contacto Subscription Application.) Mr. [redacted]'s Primer Contacto Service was cancelled on August 2, 2016 and, as such, he should not receive any more charges. We note that we did not cancel Mr. [redacted]'s service previously because we had not received a written cancellation notice from him in accordance with the Terms and Conditions of our Primer Contacto Subscription Application. We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca's Customer Service department at 1-800-282-3000.
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciatethe opportunity Ms. [redacted] gave us to...
do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested that her account be cancelled and for Melaleuca to discontinue any contact with her regardingan owing balance. In an effort to resolve all of her concerns we have removed the owing balance from theaccount and will no longer be contacting her. Ms. [redacted]’s account was cancelled on January 6, 2017and, as such, she should not receive any more products or charges. We note that we did not cancel Ms.[redacted]’s account previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on May 31, 2014. As a Preferred Member,Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 50% discount on all products ordered and eligibility for discounted services. Byaccepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, PreferredMembers agree to receive and pay for a Preferred Membership Pack in any month during which they donot order at least the amount of products that they committed to order. Preferred Members can select theproducts that will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.Payment AuthorizationI authorized Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Preferred Membership Pack. If Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to 90 days. I agree to pay a $10.00 service fee if a check or charge is dishonored for any reason. I will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very happy with the way melaleuca took care of my problem, I should have given them more time before filing this complaint, I hope to continue doing business with them in the future, I would like to thank them again.
Sincerely,
[redacted]