Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms. [redacted] for any inadvertent errors that may have prevented us from being more...
responsive to her inquiries regarding her home security.
We understand Ms. [redacted]’s communication to the Revdex.com to be that she would like to cancel her home security service agreement with Melaleuca Security, Inc., without incurring any fees.Our records indicate Ms. [redacted] signed up for Melaleuca Home Security for a 60 month monitoring agreement on March 1, 2012, by way of digital signature. Ms. [redacted] had 6 months left on her contract. One of our representatives contacted Ms. [redacted] and discussed different options to resolve the issue. Ms. [redacted] agreed to have her home security agreement cancelled, waiving the $40.95 monthly rate. Her home security service has been cancelled with no cancel fees and no requirement to return the equipment.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282-3000.
Sincerely,
Sterling ** B[redacted]Melaleuca Security General Manager
We recently received a notice from your office regarding a concern expressed by [redacted] [redacted]. Thankyou for bringing this to our attention and providing us an opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for any...
inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled and be refunded for the most recent order sent to her. In an effort toresolve all of Ms. [redacted]’s concerns, we have issued a full refund of $64.66 for her most recent charge. Wehave also cancelled her account.
Ms. [redacted]’s account was cancelled on July 13, 2016 and, as such, she should not receive any moreproducts or charges. We note that we did not cancel Ms. [redacted]’s account previously because we had notreceived a written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 9, 2016 As a Preferred Customer, Ms.[redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return fora 30% to 50% discount on all products ordered and eligibility for discounted services such as long distancetelephone service and health savings programs. By accepting the Terms and Conditions of Melaleuca’sCustomer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in anymonth during which they do not order at least the amount of products that they committed to order. PreferredCustomers can select the products that will be included in any Backup Order they might receive. If theymake no such selection, any Backup Order they receive will include a variety of products selected byMelaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s CustomerService department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]Director of Global Policy Administration
this company has been hassleling me since may 2015 for services I didn't even receive, they failed to return the a return shipment mailer on time and have been delaying the return of the equipment since then. It is now in their possession after all these months because of their failure to respond as promised and for this reason, they are at fault and I repeat they failed to connect the security system which I got no use from it was of absolutely no use because they failed to connect the system and have it working. they are abusing the system trying to rip people off for services they don't even provide. I want total cancelation of any debt.
cancel any charges that they say I owe since no services were used because of their incompetent management!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she requests that Melaleuca pay for the return shipping of an order she no longer wants. Typically, when orders are returned to Melaleuca, the customer is responsible for the return shipping. Before the package was sent out I had called and cancelled the order. They sent the package anyway and deducted it from my account. I then called Melaleuca again and explained that I was not going to except the order when it arrives. The customer service agent then lied to me saying that I have to fill out a from to return the package. UPS then told me that I should of never opened it and yes they would of returned it without further delay. But because I opened it I was now responsible for the package instead of Melaleuca. They did this in hopes that I would either keep the products and if I didn't then I would have to pay for the product's return which also might detour me from returning the products because of the large box and high cost of shipping that box; that again should of never been sent in the first place. We further note that Ms. [redacted]’s account was cancelled on February 9, 2016 and, as such, she should not receive any more products or charges.Because of their shady and underhanded actions I called me bank and explained to them what was going on. They told me that other customers have had issues with Melaleuca before; Per my banks suggestion and the history of Melaleuca they reversed the payment back to me and closed out my debit card having to issues me a new card. They could access my account any more. Mr [redacted] the representative of Melaleuca that responded to this Revdex.com complaint keeps referring to their P&P for returns but seems to forget that is once the product arrives to the customer. This product was never supposed to arrive. It was cancelled before it left the warehouse. It was cancelled before the money was taken from my account. Mr [redacted] also seems to forget that his customer service employee's are the people that lied to me about procedures. Again, I'm sure to try and get me to keep the order. Even the response from Mr [redacted] was bad business practice in the way that it was handled without research in conversations. Trying to shift the blame on the ex-customer is just bad form.
Regards,
[redacted]
I was sold a "bill of goods" this company is lying outright. I still am going to continue this complaint. This company needs to be held to account even though they "claim" I was never billed. They are selling people false hope. They should not have a triple A rating from the Revdex.com. I still have not had a satisfactory response from this company. Complaint still open...Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Re[redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested a refund of the two Backup Orders charged to her account, as well as theshipping cost associated with returning the orders to Melaleuca. In an effort to resolve all ofMs. [redacted]’s concerns, we have refunded the full amount of both orders charged. She mayexpect a refund of $130.72 to reflect on her bank statement. In regards to the requestedrefund for the shipping expense, we ask that Ms. [redacted] provide a copy of the receipt to showthe amount of the charges which we will take under advisement.
Ms. [redacted]’s account was cancelled on September 26, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on June 28, 2016, by way of acompleted Customer Membership Agreement. As a Preferred Customer, Ms. [redacted]committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her...
for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe requested for her account to be cancelled, and for a full refund of the most recent order.In an effort to resolve all of Ms. [redacted]’s concerns an Authorized Return Label has beenemailed to her which she may use to return the June Preferred Member Pack free of charge.We have also processed a full refund of the order in the amount of $62.53Ms. [redacted]’s account was cancelled on July 10, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on April 14, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business...
with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe called in wanting to cancel her Preferred Membership Pack for July due to financialdifficulty, and because the Preferred Membership Pack was processed in July she would likeher account cancelled. In an effort to resolve all of Ms. [redacted]’s concerns, we havecancelled her Preferred Membership and processed a refund of $76.62 to her method ofpayment.Ms. [redacted]’s account was cancelled on August 17, 2017 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on November 12, 2016. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Dear Ms. [redacted]:
We recently received a second notice from your office regarding a concern expressed by[redacted] Thank you for bringing this to our attention and providing us anopportunity to reply
We understand Ms. [redacted]’s follow up communication to the Revdex.com toindicate that she was not satisfied with the resolution of her previous inquiry, in that she hasfurther questions regarding the amount of the refund being processed and the reasons whyher account was not cancelled sooner. We note that we did not cancel Ms. [redacted]’saccount previously because we did not receive her written cancellation until the 19th ofJanuary 2017, at which point we processed the cancellation of her account as requested. Atthis time we do not have any further information as to why the first cancellation request wasnot received by us. Cancellation requests are acted upon within 24 hours of receiving them.We also note that we have submitted the refund as stated in our last response on January 31,2017 in the amount of $129.32, which is the sum of both the November and Decemberorders. These refunds may take up to 10 business days to reflect on Ms. [redacted]’s bankstatement. We ask that Mr. [redacted] allow the necessary time for the refunds to beprocessed to her account.
We believe this resolves the issue and closes this matter. If Ms.[redacted] has any furtherquestions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. To clarify I never committed to the terms mentioned and a contract was not signed by me, I signed a receipt instead. Please have melaleuca check policies and procedures with all employees and make sure fraudulent actions are not committed towards customers like me. Sincerely, [redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extendour apologies to...
her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested the cancellation of her account. In an effort to resolve all of her concerns, Ms.[redacted]’s account was cancelled on February 26, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy Administration
Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted] [redacted] Thank you for bringing this to our attention and providing us an opportunity to respond. We understand Ms. [redacted] communication to the Revdex.com to indicate that she would like to find out if any of the ingredients in Melaleuca's Tough & Tender may have caused her to have an allergic reaction. Based on our records, none of the ingredients Ms. [redacted] lists in her complaint are contained in Melaleuca's Tough & Tender. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca's Customer Service department at 1-800-282-3000. Sincerely,
September 17, 2017Revdex.comAttn: [redacted]
[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thankyou for bringing this to our attention and providing...
us an opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she is gettingcharged for a convenience certificate without her consent, and it has caused an outstanding balance on heraccount of $53.39. Ms. [redacted]’s Backup Order was changed to a convenience certificate because of a badshipping address on file. In an effort to not lose her products, the Backup Order was switched to aconvenience certificate. In order to resolve all of her concerns we have cleared the outstanding balance onher account. Because of this change the account has been reactivated. In order for us to cancel Ms. [redacted]’saccount, we need to receive her cancellation in writing.Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on January 4, 2015. As a Preferred Customer,Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in returnfor a 30% to 50% discount on all products ordered and eligibility for discounted services such as longdistance telephone service and health savings programs. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a BackupOrder in any month during which they do not order at least the amount of products that they committed toorder.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s CustomerService department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business Development
December 8, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
us an opportunity torespond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate thathe requests a refund of the products which were returned to the company as well as the originaland return shipping. In accordance with the Terms and Conditions of the Customer MembershipAgreement Form, products can be refunded to the customer for product total and tax if it isreturned within 60 days of purchase. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference). When we received Mr. [redacted]’s returnedorder, a refund of $72.99 was processed. However, in an effort to resolve all of Mr.[redacted]’s concerns we have issued a second refund of $12.02 to Mr. [redacted]’s Visacard on file.Mr. [redacted]’s account was cancelled on November 6, 2015 and, as such, he should notreceive any more products or charges. We note that we did not cancel Mr. [redacted]’saccount previously because we had not received a written cancellation notice from him inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on August 6, 2015. As aPreferred Customer, Mr. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order they [redacted] ###-###-#### Melaleuca.commight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Mr. [redacted] all the best. If he has any further questions, he may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
March 1, 2016Revdex.comAttn: [redacted]Re: [redacted] [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
an opportunity torespond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate thathe had requested for a refund of the full amount of the Backup Order which he claims wasprocessed without his knowledge as well as the cancellation of his account. In an effort toresolve Mr. [redacted]’s concerns, an Authorized Return Label was emailed to him, which hemay use to return the Insured Customer Backup Order he received for the month of January2016. Mr. [redacted] disputed the charge of the January 2016 order with his bank, in the amountof $64.66. The bank reversed the charge and the refund credit was put back to his account.Mr. [redacted]’s account was cancelled on February 29, 2016 and, as such, he should not receiveany more products or charges. We note that we did not cancel Mr. [redacted]’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on January 18, 2016, by way ofa signed Customer Membership Agreement dated January 14, 2016. (If necessary, Melaleucawould be happy to provide a copy of the executed agreement.) As a Preferred Customer, Mr.[redacted] committed to order a certain amount of products from Melaleuca’s catalog eachmonth in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Customers agree to receive and pay for a Backup Order inany month during which they do not order at least the amount of products that theycommitted to order. Preferred Customers can select the products that will be included in anyBackup Order they might receive. If they make no such selection, any Backup Order theyreceive will include a variety of products selected by Melaleuca. We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish it could have been resolved with one of the several associates I spoke to instead of reporting to Revdex.com.Sincerely,
[redacted]
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received some follow up comments from your office regarding a concern expressed by [redacted] regarding her home security system. Thank you for bringing this matter to our attention and providing us an opportunity to respond.Ms. [redacted] does not feel she should pay four months premium service. She also wishes to cancel the service without any penalty fees for early termination.Our representative was able to talk to Ms. [redacted]. In an effort to resolve the issue we have cancelled Ms. [redacted]’s home security service while waving the early termination fee, on the condition that we receive her equipment back in good working order. She was sent a returns label so the shipping will be covered by Melaleuca. Ms. [redacted] also agreed to pay 50% of her owing balance. Ms. [redacted] further understands that her Melaleuca account will be on hold until we receive the product back and the owing balance is cleared.We wish Ms. [redacted] all the best. If she has any further questions or concens, she may contact Melaleuca Security Customer Service.Sincerely,Sterling N. B[redacted]Melaleuca Security
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our...
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a refund for the order which was sent to her without her knowledge, aswell as the cancellation of her membership. In an effort to resolve all of Ms. [redacted]’sconcerns, we have issued a refund to her for the Backup Order in the amount of $74.17.Additionally, a postage paid returns label was emailed to Ms. [redacted] which she may use toreturn her most recent order.
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on April 19, 2016. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form bearing my original signature. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us frombeing more responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicatethat she had requested for a refund of the full amount of the May Preferred Member Pack,as well as $12.00 Ms. [redacted] was charged to return the order. In an effort to resolve all ofMs. [redacted]’s concerns, we have issued a refund of the order total $67.38 plus the $12.00paid in shipping. She may expect to see the total refund of $79.38 to her method ofpayment on file within 10 business days.Ms. [redacted]’s account was cancelled on June 8, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on May 23, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all productsordered and eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive andpay for a Preferred Membership Pack in any month during which they do not order at leastthe amount of products that they committed to order. Preferred Members can select theproducts that will be included in any Preferred Membership Pack they might receive. Ifthey make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by MelaleucaWe wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product (less shipping and handling charges).
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms. [redacted] for any inadvertent errors that may have prevented us from being more...
responsive to her inquiries regarding her home security.
We understand Ms. [redacted]’s communication to the Revdex.com to be that she would like to cancel her home security service agreement with Melaleuca Security, Inc., without incurring any fees.Our records indicate Ms. [redacted] signed up for Melaleuca Home Security for a 60 month monitoring agreement on March 1, 2012, by way of digital signature. Ms. [redacted] had 6 months left on her contract. One of our representatives contacted Ms. [redacted] and discussed different options to resolve the issue. Ms. [redacted] agreed to have her home security agreement cancelled, waiving the $40.95 monthly rate. Her home security service has been cancelled with no cancel fees and no requirement to return the equipment.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service Department at 1-800-282-3000.
Sincerely,
Sterling ** B[redacted]Melaleuca Security General Manager
We recently received a notice from your office regarding a concern expressed by [redacted] [redacted]. Thankyou for bringing this to our attention and providing us an opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for any...
inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled and be refunded for the most recent order sent to her. In an effort toresolve all of Ms. [redacted]’s concerns, we have issued a full refund of $64.66 for her most recent charge. Wehave also cancelled her account.
Ms. [redacted]’s account was cancelled on July 13, 2016 and, as such, she should not receive any moreproducts or charges. We note that we did not cancel Ms. [redacted]’s account previously because we had notreceived a written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 9, 2016 As a Preferred Customer, Ms.[redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return fora 30% to 50% discount on all products ordered and eligibility for discounted services such as long distancetelephone service and health savings programs. By accepting the Terms and Conditions of Melaleuca’sCustomer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in anymonth during which they do not order at least the amount of products that they committed to order. PreferredCustomers can select the products that will be included in any Backup Order they might receive. If theymake no such selection, any Backup Order they receive will include a variety of products selected byMelaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s CustomerService department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]Director of Global Policy Administration
this company has been hassleling me since may 2015 for services I didn't even receive, they failed to return the a return shipment mailer on time and have been delaying the return of the equipment since then. It is now in their possession after all these months because of their failure to respond as promised and for this reason, they are at fault and I repeat they failed to connect the security system which I got no use from it was of absolutely no use because they failed to connect the system and have it working. they are abusing the system trying to rip people off for services they don't even provide. I want total cancelation of any debt.
cancel any charges that they say I owe since no services were used because of their incompetent management!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she requests that Melaleuca pay for the return shipping of an order she no longer wants. Typically, when orders are returned to Melaleuca, the customer is responsible for the return shipping. Before the package was sent out I had called and cancelled the order. They sent the package anyway and deducted it from my account. I then called Melaleuca again and explained that I was not going to except the order when it arrives. The customer service agent then lied to me saying that I have to fill out a from to return the package. UPS then told me that I should of never opened it and yes they would of returned it without further delay. But because I opened it I was now responsible for the package instead of Melaleuca. They did this in hopes that I would either keep the products and if I didn't then I would have to pay for the product's return which also might detour me from returning the products because of the large box and high cost of shipping that box; that again should of never been sent in the first place. We further note that Ms. [redacted]’s account was cancelled on February 9, 2016 and, as such, she should not receive any more products or charges.Because of their shady and underhanded actions I called me bank and explained to them what was going on. They told me that other customers have had issues with Melaleuca before; Per my banks suggestion and the history of Melaleuca they reversed the payment back to me and closed out my debit card having to issues me a new card. They could access my account any more. Mr [redacted] the representative of Melaleuca that responded to this Revdex.com complaint keeps referring to their P&P for returns but seems to forget that is once the product arrives to the customer. This product was never supposed to arrive. It was cancelled before it left the warehouse. It was cancelled before the money was taken from my account. Mr [redacted] also seems to forget that his customer service employee's are the people that lied to me about procedures. Again, I'm sure to try and get me to keep the order. Even the response from Mr [redacted] was bad business practice in the way that it was handled without research in conversations. Trying to shift the blame on the ex-customer is just bad form.
Regards,
[redacted]
I was sold a "bill of goods" this company is lying outright. I still am going to continue this complaint. This company needs to be held to account even though they "claim" I was never billed. They are selling people false hope. They should not have a triple A rating from the Revdex.com. I still have not had a satisfactory response from this company. Complaint still open...Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Re[redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested a refund of the two Backup Orders charged to her account, as well as theshipping cost associated with returning the orders to Melaleuca. In an effort to resolve all ofMs. [redacted]’s concerns, we have refunded the full amount of both orders charged. She mayexpect a refund of $130.72 to reflect on her bank statement. In regards to the requestedrefund for the shipping expense, we ask that Ms. [redacted] provide a copy of the receipt to showthe amount of the charges which we will take under advisement.
Ms. [redacted]’s account was cancelled on September 26, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on June 28, 2016, by way of acompleted Customer Membership Agreement. As a Preferred Customer, Ms. [redacted]committed to order a certain amount of products from Melaleuca’s catalog each month inreturn for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her...
for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe requested for her account to be cancelled, and for a full refund of the most recent order.In an effort to resolve all of Ms. [redacted]’s concerns an Authorized Return Label has beenemailed to her which she may use to return the June Preferred Member Pack free of charge.We have also processed a full refund of the order in the amount of $62.53Ms. [redacted]’s account was cancelled on July 10, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on April 14, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business...
with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe called in wanting to cancel her Preferred Membership Pack for July due to financialdifficulty, and because the Preferred Membership Pack was processed in July she would likeher account cancelled. In an effort to resolve all of Ms. [redacted]’s concerns, we havecancelled her Preferred Membership and processed a refund of $76.62 to her method ofpayment.Ms. [redacted]’s account was cancelled on August 17, 2017 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on November 12, 2016. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Dear Ms. [redacted]:
We recently received a second notice from your office regarding a concern expressed by[redacted] Thank you for bringing this to our attention and providing us anopportunity to reply
We understand Ms. [redacted]’s follow up communication to the Revdex.com toindicate that she was not satisfied with the resolution of her previous inquiry, in that she hasfurther questions regarding the amount of the refund being processed and the reasons whyher account was not cancelled sooner. We note that we did not cancel Ms. [redacted]’saccount previously because we did not receive her written cancellation until the 19th ofJanuary 2017, at which point we processed the cancellation of her account as requested. Atthis time we do not have any further information as to why the first cancellation request wasnot received by us. Cancellation requests are acted upon within 24 hours of receiving them.We also note that we have submitted the refund as stated in our last response on January 31,2017 in the amount of $129.32, which is the sum of both the November and Decemberorders. These refunds may take up to 10 business days to reflect on Ms. [redacted]’s bankstatement. We ask that Mr. [redacted] allow the necessary time for the refunds to beprocessed to her account.
We believe this resolves the issue and closes this matter. If Ms.[redacted] has any furtherquestions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. To clarify I never committed to the terms mentioned and a contract was not signed by me, I signed a receipt instead. Please have melaleuca check policies and procedures with all employees and make sure fraudulent actions are not committed towards customers like me. Sincerely, [redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extendour apologies to...
her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested the cancellation of her account. In an effort to resolve all of her concerns, Ms.[redacted]’s account was cancelled on February 26, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy Administration
Dear...
Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted] [redacted] Thank you for bringing this to our attention and providing us an opportunity to respond. We understand Ms. [redacted] communication to the Revdex.com to indicate that she would like to find out if any of the ingredients in Melaleuca's Tough & Tender may have caused her to have an allergic reaction. Based on our records, none of the ingredients Ms. [redacted] lists in her complaint are contained in Melaleuca's Tough & Tender. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca's Customer Service department at 1-800-282-3000. Sincerely,
September 17, 2017Revdex.comAttn: [redacted]
[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thankyou for bringing this to our attention and providing...
us an opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she is gettingcharged for a convenience certificate without her consent, and it has caused an outstanding balance on heraccount of $53.39. Ms. [redacted]’s Backup Order was changed to a convenience certificate because of a badshipping address on file. In an effort to not lose her products, the Backup Order was switched to aconvenience certificate. In order to resolve all of her concerns we have cleared the outstanding balance onher account. Because of this change the account has been reactivated. In order for us to cancel Ms. [redacted]’saccount, we need to receive her cancellation in writing.Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on January 4, 2015. As a Preferred Customer,Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in returnfor a 30% to 50% discount on all products ordered and eligibility for discounted services such as longdistance telephone service and health savings programs. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a BackupOrder in any month during which they do not order at least the amount of products that they committed toorder.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s CustomerService department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business Development
December 8, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
us an opportunity torespond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate thathe requests a refund of the products which were returned to the company as well as the originaland return shipping. In accordance with the Terms and Conditions of the Customer MembershipAgreement Form, products can be refunded to the customer for product total and tax if it isreturned within 60 days of purchase. (An excerpt from the Terms and Conditions addressingcancellation is appended below for reference). When we received Mr. [redacted]’s returnedorder, a refund of $72.99 was processed. However, in an effort to resolve all of Mr.[redacted]’s concerns we have issued a second refund of $12.02 to Mr. [redacted]’s Visacard on file.Mr. [redacted]’s account was cancelled on November 6, 2015 and, as such, he should notreceive any more products or charges. We note that we did not cancel Mr. [redacted]’saccount previously because we had not received a written cancellation notice from him inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on August 6, 2015. As aPreferred Customer, Mr. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order they [redacted] ###-###-#### Melaleuca.commight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.We wish Mr. [redacted] all the best. If he has any further questions, he may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
March 1, 2016Revdex.comAttn: [redacted]Re: [redacted] [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
an opportunity torespond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, andextend our apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate thathe had requested for a refund of the full amount of the Backup Order which he claims wasprocessed without his knowledge as well as the cancellation of his account. In an effort toresolve Mr. [redacted]’s concerns, an Authorized Return Label was emailed to him, which hemay use to return the Insured Customer Backup Order he received for the month of January2016. Mr. [redacted] disputed the charge of the January 2016 order with his bank, in the amountof $64.66. The bank reversed the charge and the refund credit was put back to his account.Mr. [redacted]’s account was cancelled on February 29, 2016 and, as such, he should not receiveany more products or charges. We note that we did not cancel Mr. [redacted]’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on January 18, 2016, by way ofa signed Customer Membership Agreement dated January 14, 2016. (If necessary, Melaleucawould be happy to provide a copy of the executed agreement.) As a Preferred Customer, Mr.[redacted] committed to order a certain amount of products from Melaleuca’s catalog eachmonth in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Customers agree to receive and pay for a Backup Order inany month during which they do not order at least the amount of products that theycommitted to order. Preferred Customers can select the products that will be included in anyBackup Order they might receive. If they make no such selection, any Backup Order theyreceive will include a variety of products selected by Melaleuca. We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I wish it could have been resolved with one of the several associates I spoke to instead of reporting to Revdex.com.Sincerely,
[redacted]
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received some follow up comments from your office regarding a concern expressed by [redacted] regarding her home security system. Thank you for bringing this matter to our attention and providing us an opportunity to respond.Ms. [redacted] does not feel she should pay four months premium service. She also wishes to cancel the service without any penalty fees for early termination.Our representative was able to talk to Ms. [redacted]. In an effort to resolve the issue we have cancelled Ms. [redacted]’s home security service while waving the early termination fee, on the condition that we receive her equipment back in good working order. She was sent a returns label so the shipping will be covered by Melaleuca. Ms. [redacted] also agreed to pay 50% of her owing balance. Ms. [redacted] further understands that her Melaleuca account will be on hold until we receive the product back and the owing balance is cleared.We wish Ms. [redacted] all the best. If she has any further questions or concens, she may contact Melaleuca Security Customer Service.Sincerely,Sterling N. B[redacted]Melaleuca Security
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our...
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a refund for the order which was sent to her without her knowledge, aswell as the cancellation of her membership. In an effort to resolve all of Ms. [redacted]’sconcerns, we have issued a refund to her for the Backup Order in the amount of $74.17.Additionally, a postage paid returns label was emailed to Ms. [redacted] which she may use toreturn her most recent order.
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on April 19, 2016. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form bearing my original signature. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, andextend our apologies to her for any inadvertent errors that may have prevented us frombeing more responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicatethat she had requested for a refund of the full amount of the May Preferred Member Pack,as well as $12.00 Ms. [redacted] was charged to return the order. In an effort to resolve all ofMs. [redacted]’s concerns, we have issued a refund of the order total $67.38 plus the $12.00paid in shipping. She may expect to see the total refund of $79.38 to her method ofpayment on file within 10 business days.Ms. [redacted]’s account was cancelled on June 8, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on May 23, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all productsordered and eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive andpay for a Preferred Membership Pack in any month during which they do not order at leastthe amount of products that they committed to order. Preferred Members can select theproducts that will be included in any Preferred Membership Pack they might receive. Ifthey make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by MelaleucaWe wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product (less shipping and handling charges).