August 11, Revdex.com Attn: *** *** *** ** *** *** *** ** *** Re: *** ***, Case #*** Dear *s***: We recently received a notice fro* your office regarding a concern expressed by *** ***Thank you for bringing this *atter to our attention and
providing us an opportunity to respondWe extend our apologies to *s*** for any inadvertent errors that *ay have prevented us fro* being *ore responsive to her inquiries regarding her accountWe understand *s***’s co**unication to the Revdex.com to be that she would like to receive a refund for what she clai*s are erroneous charges relating to Lifelock services provided to her since her date of enroll*ent as a *elaleuca Preferred Custo*er*s*** also requests that *elaleuca cancel her Lifelock serviceOur records indicate *s*** enrolled as a *elaleuca Preferred Custo*er in January In February *s*** requested *elaleuca Ho*e Security and Lifelock services*s*** cancelled her Preferred Custo*er *e*bership in August However, because *elaleuca Ho*e Security and Lifelock services are co*pletely separate, these services re*ained activeThe *onthly fee for Lifelock as a Preferred Custo*er is $The fee increases to $a *onth if a Custo*er cancels their *elaleuca Preferred Custo*er *e*bership*elaleuca Security first received notice fro* *s*** in *arch that she wished to cancel Lifelock serviceAt that ti*e she was infor*ed that due to an internal glitch in our syste*, we si*ply could not cancel LifeLock serviceHowever, in an effort to resolve the issue, *s*** received refund checks in the a*ount of $eachBeginning Septe*ber 2014, rather than sending *s*** a *onthly refund check, a $credit was applied to her *onthly *elaleuca Ho*e Security bill ($for LifeLock and an additional $for the confusion)We will continue applying the *onthly $credit to her ho*e security account until the current agree*ent expiresWe wish *s*** all the bestIf she has any further questions, she *ay contact *elaleuca’s Custo*er Service depart*ent at ###-###-####Sincerely, *** ** *** General *anager of Ho*e Security
August 11, Revdex.com Attn: *** *** *** * *** *** *** ** *** Re: *** * ***, Case# *** Dear Ms***: We recently received a notice from your office regarding a concern expressed by *** * ***Thank you for bringing this to our attention and
providing us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms***’s communication to the Revdex.com to indicate that she is frustrated that a convenience certificate was sent to her, causing an outstanding balance on her accountThe convenience certificate was sent as a Backup Order because Ms*** was enrolled as a preferred customer (by way of a third party phone enrollment), which is explained belowIn an effort to resolve all of Ms***’s concerns we have removed the owing balance of $from her accountMs***’s account was cancelled on *uly 2, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appended below for reference.) Ms*** enrolled with Melaleuca as a Preferred Customer on *une 17, As a Preferred Customer, Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services such as long distance telephone service and health savings programsBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that will be included in any Backup Order they might receiveIf they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca*** *** *** *** * Idaho Falls, Idaho ***-*** ###-###-#### Melaleuca.com We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####Sincerely, *** *** Director of Customer Care and Business Development The Terms and Conditions of the Customer Membership Agreement include the following paragraph: Cancellation Rights I may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…
We recently received a notice from your office regarding a concern expressed by *** ***Thank you forbringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms***gave us to do business with her, and extend our apologies to her for any
inadvertent errors that may have preventedus from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that she purchased amembership kit for $31.07, which became an outstanding balance on the account because Ms*** disputed thecharge with her bankMs*** indicates that she gave the membership kit to her agent and no longer has the kit.Melaleuca’s policy is to process a refund for a membership kit when it is returned to the company within 120days of enrollment date(An excerpt from the Terms and Conditions addressing Membership Kits is appendedbelow for reference)Because Ms*** gave the kit to her agent and did not properly return the kit to Melaleuca,an owing balance of $was posted to her accountIn an effort to resolve Ms***’s concerns, we haveremoved the owing balance from her account.Ms***’s account was cancelled on February 18, and, as such, she should not receive any more products orcharges.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Servicedepartment at 1-800-282-3000.Sincerely,Wayne BillmanDirector of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Membership Kit RefundIf a Marketing Executive applicant cancels his/her Independent Marketing Executive Agreement and returns his/herpurchased Membership Kit to Melaleuca within days after the Marketing Executive applicant’s date ofenrollment, Melaleuca will give such Marketing Executive applicant a full refund for the cost of the MembershipKit
March 15, 2016Revdex.comE50th St.Boise, ID 83714Re: *** *** ***, Case #***We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us anopportunity to
respondWe appreciate the opportunity Ms*** gave us to do businesswith her, and extend our apologies to her for any inadvertent errors that may have preventedus from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested a refund of the last two Backup Orders processed on her accountIn aneffort to resolve all of Mrs***’s concerns, two Authorized Return Labels wereemailed to her, which she may use to return the Insured Customer Backup Orders shereceived for the months of January and February In addition, we have processed a fullrefund of both orders, in the amount of $128.08, to the credit card on file.Ms***’s account was cancelled on March 2, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms*** enrolled with Melaleuca as a Preferred Customer on June 29, 2015, under thename *** VinsonAs a Preferred Customer, Ms*** committed to order a certainamount of products from Melaleuca’s catalog each month in return for a 30% to 50%discount on all products ordered and eligibility for discounted services such as long distancetelephone service and health savings programsBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,*** ***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We recently received a notice from your office regarding a concern expressed by *** * ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr** *** gave us to do business with him, andextend our apologies to him for any
inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account
We understand Mr** ***’s communication to the Revdex.com to indicate thathe had requested a refund of all unauthorized charges on his accountIn an effort to resolveall of Mr** ***’s concerns we have issued a full refund, including the shipping charges,for the Backup Order which was sentAdditionally, the duplicate charge for the MembershipFee has also been refundedThe total amount of refund back to his credit card is $
Mr** ***’s account was cancelled on July 6, and, as such, he should not receiveany more products or chargesWe note that we did not cancel Mr** ***’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference)
Mr** *** enrolled with Melaleuca as a Preferred Customer on June 8, As aPreferred Customer, Mr** *** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by MelaleucaMr*** indicates that he never agreed to the Insured Customer Backup OrderIn an effort toresolve the issue we will be contacting Mr** ***’s enroller who introduced him toMelaleuca
We wish Mr** *** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
Hello: My name is *** *** and I am writing to inform you that I just received the refund from $from Melaleuca. in relation to complaint #***I would like to thank you for your help in resolving this matter in a fast and easy way, I am really happy with the outcome of your mediation and very exited about its result. I am now ready to leave this behind and get on with my lifeOnce again you have shown that you can help custumers get the help they need when some businesses do not respect their clients needs or expectations or try to get an unfair advantage from themAgain I would like to thank you for all your efforts and help in resolving my caseBest regards for everyone who did something to help my cause *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** * ***, Complaint#***Thank you for bringing this matter to our attention and providing us an opportunity to respondWeextend our apologies to Ms*** for any inadvertent
errors that may have prevented us from being moreresponsive to her inquiries regarding her home security
We understand Ms***'s communication to the Revdex.com to be that she is not satisfied with thehome security system and would like to cancel her agreement with Melaleuca Security, Inc without any penalties orcharges or offer an alternative solution
Our records indicate that in February Ms***, along with her husband, ***, signed up for a monthagreement with Melaleuca Security, which includes the equipment and service feesThe equipment was activated inMarch but Ms*** indicates she has had problems with the systemIn an effort to resolve this issue, wehave agreed to upgrade their equipment to a new keypadOnce they receive the new equipment we will set atechnician appointment to walk them through the featuresMrand Mrs*** accepted this agreement and webelieve this issue is resolved.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca's Customer ServiceDepartment at 1-800-282-
Sincerely,Sterling *B***Melaleuca Security General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I had to pay to return the package then I received a phone call that I owed which I paid on the internetI have not been refunded anything from this company. The total I paid to this company for something I did not order was It has been deducted out of my bank account
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunityto respondWe appreciate the opportunity Ms*** gave us to do business with her,and extend our apologies to her
for any inadvertent errors that may have prevented us frombeing more responsive to her inquiries regarding her account.It appears that Ms***’s dissatisfaction here may have been caused in large part byan incomplete understanding of the Terms and Conditions of our Customer MembershipAgreementWe wish to assure you and Ms*** that Melaleuca tries to ensure thatevery customer accepting the Terms and Conditions of our Customer MembershipAgreement has a full understanding of those Terms and Conditions.We understand Ms***’s communication to the Revdex.com to indicatethat she had requested for a refund of the Convenience Certificates, which were processed asno orders was placed during the three months to meet the product point commitmentIn aneffort to resolve all of Ms***’s concerns, we have issued a refund for threeConvenience CertificatesMs***’s may expect to see the refund of $to heroriginal Method of Payment within business days.Ms***’s account was cancelled on March 15, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms*** enrolled with Melaleuca as a Preferred Member on September 24, 2016.As a Preferred Member, Ms*** committed to order a certain amount of productsfrom Melaleuca’s catalog each month in return for a 30% to 50% discount on all productsordered and eligibility for discounted services such as long distance telephone service andhealth savings programsBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of products that they committed to orderPreferred Members can select the products that will be included in any Preferred Membership Pack they might receiveIf they make no such selection, any Preferred Membership Pack they receive will include a variety of products selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business with her, andextend our
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’ communication to the Revdex.com to indicate thatshe wanted to cancel her account before she was charged for an order, but her AugustPreferred Membership Pack was already charged to her accountIn an effort to resolve all ofMs***’ concerns, we have refunded her August Preferred Membership Pack in full inthe amount of $66.78.Ms***’ account was cancelled on September 8, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’ accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms*** enrolled with Melaleuca as a Preferred Member on August 24, As aPreferred Member, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Ms***-I have read Mr*** response to our complaint While we accept the terms that the account has been canceled; for the record Mr*** response is inaccurate I have made every effort to follow the Terms and Conditions out lined by Melaluca I did submit the cancelation form as directed by the Terms and Conditions Document The cancelation form is extremely difficult to find and customer service was no help I have returned all items that Melaluca has sent I am unsure why they claim I have not done so They provided a partial credit on my credit card for returned items When questioned about the remaining amount, the customer service representative stated the balance was for shipping.Clearly Melaluca has customer service problems and makes it very difficult for customers to leave their "Preferred" status This shows complete disregard for the actual customer I feel that they do not value the customer at all When trying to leave, Melaluca will try to squeeze every penny from their customer in hopes that becomes easier to stay then to pay to leave.On a separate note; I want to thank the Revdex.com for helping to resolve this case However, I would ask that you review your A+ rating of Melaluca I know that because this case is closed in the customer's favor, it will not affect Melaluca's rating Unfortunately, this company does not deserve an A+ rating due to their unethical business practices.Thank you for your assistance in this matter.Sincerely-*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Re: ** ***, Case #***Dear MsMarquart:We recently received a notice from your office regarding a concern expressed by ** ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Mr*** gave us to do business
with him, and extend our apologiesto him for any inadvertent errors that may have prevented us from being more responsive to hisinquiries regarding his account.We understand Mr*** communication to the Revdex.com to indicate that he hadrequested for a full refund of the products he returnedIn an effort to resolve all of Mr***concerns we have issued a refund of $to the original method of payment charged.Mr*** account was cancelled on February 2, and, as such, he should not receive anymore products or charges.Mr*** enrolled with Melaleuca as a Preferred Member on January 29, As a PreferredMember, Mr*** committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to orderPreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceiveIf they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity torespond.We understand Mr***’s communication to the Revdex.com to indicate thathe is
frustrated with the manner that the business opportunity was presented to him by one ofour independent contractors in regards to the initial investment and overall cost of theproductsMr*** felt as though the representative that presented the information to himmisled him to believe that the costs would only be $Melaleuca understands and takes Mr.***’s concerns very seriouslyWe trust that our Marketing Executives are presentingthe business opportunity and products in a manner that allows those who are interested toknow all of the costs upfront.In an effort to make sure that all customers are aware of the charges, there are printedpolicies on the paperwork that is signed to ensure everyone knows the costsThe monthlycommitment is stated in the Terms and Conditions of the Customer Membership Agreementbelow.We wish Mr*** all the bestIf he has any further questions, he may contactMelaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:The Preferred Membership Pack Agreement: If I am enrolling as a Preferred Member, I agree to purchase products totaling at least Product Points each month (plus tax, shipping and handling)I authorize Melaleuca to ship the designated Preferred Membership Pack for any calendar month in which my product orders are less than Product PointsMelaleuca is under no obligation to ship any products not paid for.Annual Membership: $I authorize Melaleuca to charge my Membership each year to my preferred method of payment as long as I remain a Preferred Member
August 28, Revdex.com Attn: *** *** *** ** *** *** *** ** *** Re: *** * ***, Case #*** Dear Ms***: We recently received a notice from your office regarding a concern expressed by *** * ***Thank you for bringing this to our attention and providing
us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms***’s communication to the Revdex.com to indicate that she is being charged monthly, but is not receiving any productsAs well Ms*** states to have sent the cancel forms in to the company multiple timesThe reason she is not receiving products for the monthly charges is because the monthly backup Order was switched to Convenience Certificates due to frequent returns from Ms***These Convenience Certificates can be redeemed for product with the company and are non- refundableHowever, in an effort to resolve Ms***’s concerns we have refunded her for all Convenience Certificate chargesAs well, we have refunded the annual renewal fee that was charged and two other Backup Orders that she had returned along with the return shipping on those ordersThe refund of these orders and shipping totals $282.07, which is in the process of being refunded to the method of payment that was chargedMs***’s account was cancelled on August 27, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appended below for reference)Ms*** enrolled with Melaleuca as a Preferred Customer on July 11, As a Preferred Customer, Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services such as long distance telephone service and health savings programsBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that will be included in any Backup Order they might receive*** *** *** *** * *** *** *** *** ###-###-#### Melaleuca.com If they make no such selection, any Backup Order they receive will include a variety of products selected by MelaleucaWe wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####Sincerely, *** *** Director of Customer Care and Business Development The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation Rights I may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month… Satisfaction Guarantee If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will (1) credit my customer account for the total purchase price of the product (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
*** *** *** Highway * Idaho Falls, *** *** ###-###-#### Melaleuca.comJuly 13, 2015Revdex.comAttn: *** *** ** *** ***Boise, ID ***Re: *** *** ***, Case #***Dear Ms***:We recently received a notice from your office regarding a concern
expressed by *** *** *** Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms***’ communication to the Revdex.com to indicate that she had cancelled her account years ago, but she was charged $on June 15, and another charge on June 15, MsAndrews’ did cancel her Preferred Membership back in 2013, but failed to cancel the Savers Guide Service, which does not automatically cancel upon termination of her preferred statusBecause the service was not cancelled she was charged $for and However, in an effort to resolves all of Ms***’ concerns we have refunded both of these charges in a check and mailed to her address on file.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####.Sincerely,*** ***Director of Customer Care and Business Development
Re: *** * *** Case #***Dear Ms***:We received your email regarding some additional information submitted by Mr*** *** about his listings of Melaleuca products on Amazon, in violation of his executedCustomer Membership Agreement and Melaleuca's Statement of Policies.Mr*** has stated numerous times that he has not listed any Melaleuca products for saleon AmazonHowever, we have enough information to conclude that this is not the caseDuringa phone conversation with Mr*** this morning we indicated that his account wouldremain on a policy hold until our investigation is completeIf Mr*** has informationbearing on why it appears that the products on Amazon.com are not his, we are willing andanxious to consider that informationIf, after our investigation, we conclude that the Amazonlistings are linked to another individual, and not Mr***, we will gladly reactive hisaccount and pay any commissions or bonuses owing himAs we mentioned to Mr***,this investigation may take upwards of or months, depending on the cooperation fromAmazon, and we will inform Mr*** of any decision we make regarding his account.If you have any further questions, you may contact Melaleuca at 208-522-0700.Sincerely,Julie M***Legal Assistant
Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID ***, and have deter*ined that this does not resolve *y co*plaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this *atter to a close, we would like to know your view on the *atter.]On the *orning of Tuesday July 28th, I was contacted by a *elaleuca representative by the na*e of ***He failed to give his title until the end of our conversation, at which point he said he was a custo*er service *anager. The conversation resolved absolutely nothing and was, in *y opinion, a waste of ti*eHe called to "answer any questions I *ay have had about *y security syste*"I infor*ed hi* that I did have any "questions" but that I wanted the erroneous charges to stopI never asked for a refund, as was i*plied in *elaleuca's response He confir*ed that they were in fact fro* *y trial LifeLock subscription, which was originally cancelled over a year ago, as stated in the original co*plaintHe also stated that I a* continuing to receive LifeLock for free (which I again, infor*ed hi* that not only do I not use those services, I do not want those services) and that because *y security plan was reduced by that a*ount to offset the cost so I'* "not being i*pacted by the glitch"He quoted the non-*e*ber prices for security syste* and stated that as a non-*e*ber, I a* receiving over $off, which was justification in *elaleuca's eyes. I responded that being "rei*bursed" for charges of a service that I do not want in the first place does not constitute a resolutionI also stated that *y reduced rate, at least to *y knowledge, was NEVER to offset those chargesI was assured *ultiple ti*es in the past and again when the reduction took place that I would no longer be experiencing those chargesTherefore, there would be nothing to "offset"That was gesture extended by the co*pany with, what I thought were, no strings attachedApparently, I was wrong. During the call, *** apologized for the "*isco**unication" and updated *e that they still have not fixed the issue but that they are "working with their IT partners." Essentially, it see*s that *elaleuca has said one thing last year and is saying so*ething different this year, now that a third party is involved. Long story short, this issue re*ains unresolved*** was unwillingly to do any*ore than what was already done to "resolve" the issueIt was al*ost to the point that I was *ade to feel that I was being unreasonable by not accepting their solutionOnce that beca*e apparent, I ended the phone conversation. For what it's worth, I went back ho*e to verify again what I had be actually charged and noticed that I was charged *ultiple ti*es in one *onth for security serviceI was not rei*bursed and was continued to be charged as nor*al the following *onthsI don't believe I ever called the co*pany to ask about being double charged and I don't plan to; At this point, that just serves as another exa*ple of the faulty billing practices of the co*pany
Regards,
*** ***
August 11, Revdex.com Attn: *** *** *** ** *** *** *** ** *** Re: *** ***, Case #*** Dear *s***: We recently received a notice fro* your office regarding a concern expressed by *** ***Thank you for bringing this *atter to our attention and
providing us an opportunity to respondWe extend our apologies to *s*** for any inadvertent errors that *ay have prevented us fro* being *ore responsive to her inquiries regarding her accountWe understand *s***’s co**unication to the Revdex.com to be that she would like to receive a refund for what she clai*s are erroneous charges relating to Lifelock services provided to her since her date of enroll*ent as a *elaleuca Preferred Custo*er*s*** also requests that *elaleuca cancel her Lifelock serviceOur records indicate *s*** enrolled as a *elaleuca Preferred Custo*er in January In February *s*** requested *elaleuca Ho*e Security and Lifelock services*s*** cancelled her Preferred Custo*er *e*bership in August However, because *elaleuca Ho*e Security and Lifelock services are co*pletely separate, these services re*ained activeThe *onthly fee for Lifelock as a Preferred Custo*er is $The fee increases to $a *onth if a Custo*er cancels their *elaleuca Preferred Custo*er *e*bership*elaleuca Security first received notice fro* *s*** in *arch that she wished to cancel Lifelock serviceAt that ti*e she was infor*ed that due to an internal glitch in our syste*, we si*ply could not cancel LifeLock serviceHowever, in an effort to resolve the issue, *s*** received refund checks in the a*ount of $eachBeginning Septe*ber 2014, rather than sending *s*** a *onthly refund check, a $credit was applied to her *onthly *elaleuca Ho*e Security bill ($for LifeLock and an additional $for the confusion)We will continue applying the *onthly $credit to her ho*e security account until the current agree*ent expiresWe wish *s*** all the bestIf she has any further questions, she *ay contact *elaleuca’s Custo*er Service depart*ent at ###-###-####Sincerely, *** ** *** General *anager of Ho*e Security
August 11, Revdex.com Attn: *** *** *** * *** *** *** ** *** Re: *** * ***, Case# *** Dear Ms***: We recently received a notice from your office regarding a concern expressed by *** * ***Thank you for bringing this to our attention and
rSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…
providing us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms***’s communication to the Revdex.com to indicate that she is frustrated that a convenience certificate was sent to her, causing an outstanding balance on her accountThe convenience certificate was sent as a Backup Order because Ms*** was enrolled as a preferred customer (by way of a third party phone enrollment), which is explained belowIn an effort to resolve all of Ms***’s concerns we have removed the owing balance of $from her accountMs***’s account was cancelled on *uly 2, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appended below for reference.) Ms*** enrolled with Melaleuca as a Preferred Customer on *une 17, As a Preferred Customer, Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services such as long distance telephone service and health savings programsBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that will be included in any Backup Order they might receiveIf they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca*** *** *** *** * Idaho Falls, Idaho ***-*** ###-###-#### Melaleuca.com We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####Sincerely, *** *** Director of Customer Care and Business Development The Terms and Conditions of the Customer Membership Agreement include the following paragraph: Cancellation Rights I may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
We recently received a notice from your office regarding a concern expressed by *** ***Thank you forbringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms***gave us to do business with her, and extend our apologies to her for any
inadvertent errors that may have preventedus from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that she purchased amembership kit for $31.07, which became an outstanding balance on the account because Ms*** disputed thecharge with her bankMs*** indicates that she gave the membership kit to her agent and no longer has the kit.Melaleuca’s policy is to process a refund for a membership kit when it is returned to the company within 120days of enrollment date(An excerpt from the Terms and Conditions addressing Membership Kits is appendedbelow for reference)Because Ms*** gave the kit to her agent and did not properly return the kit to Melaleuca,an owing balance of $was posted to her accountIn an effort to resolve Ms***’s concerns, we haveremoved the owing balance from her account.Ms***’s account was cancelled on February 18, and, as such, she should not receive any more products orcharges.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Servicedepartment at 1-800-282-3000.Sincerely,Wayne BillmanDirector of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Membership Kit RefundIf a Marketing Executive applicant cancels his/her Independent Marketing Executive Agreement and returns his/herpurchased Membership Kit to Melaleuca within days after the Marketing Executive applicant’s date ofenrollment, Melaleuca will give such Marketing Executive applicant a full refund for the cost of the MembershipKit
March 15, 2016Revdex.comE50th St.Boise, ID 83714Re: *** *** ***, Case #***We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us anopportunity to
rSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
respondWe appreciate the opportunity Ms*** gave us to do businesswith her, and extend our apologies to her for any inadvertent errors that may have preventedus from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested a refund of the last two Backup Orders processed on her accountIn aneffort to resolve all of Mrs***’s concerns, two Authorized Return Labels wereemailed to her, which she may use to return the Insured Customer Backup Orders shereceived for the months of January and February In addition, we have processed a fullrefund of both orders, in the amount of $128.08, to the credit card on file.Ms***’s account was cancelled on March 2, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms*** enrolled with Melaleuca as a Preferred Customer on June 29, 2015, under thename *** VinsonAs a Preferred Customer, Ms*** committed to order a certainamount of products from Melaleuca’s catalog each month in return for a 30% to 50%discount on all products ordered and eligibility for discounted services such as long distancetelephone service and health savings programsBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,*** ***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We recently received a notice from your office regarding a concern expressed by *** * ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr** *** gave us to do business with him, andextend our apologies to him for any
rSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…
inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account
We understand Mr** ***’s communication to the Revdex.com to indicate thathe had requested a refund of all unauthorized charges on his accountIn an effort to resolveall of Mr** ***’s concerns we have issued a full refund, including the shipping charges,for the Backup Order which was sentAdditionally, the duplicate charge for the MembershipFee has also been refundedThe total amount of refund back to his credit card is $
Mr** ***’s account was cancelled on July 6, and, as such, he should not receiveany more products or chargesWe note that we did not cancel Mr** ***’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference)
Mr** *** enrolled with Melaleuca as a Preferred Customer on June 8, As aPreferred Customer, Mr** *** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by MelaleucaMr*** indicates that he never agreed to the Insured Customer Backup OrderIn an effort toresolve the issue we will be contacting Mr** ***’s enroller who introduced him toMelaleuca
We wish Mr** *** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
Hello: My name is *** *** and I am writing to inform you that I just received the refund from $from Melaleuca. in relation to complaint #***I would like to thank you for your help in resolving this matter in a fast and easy way, I am really happy with the outcome of your mediation and very exited about its result. I am now ready to leave this behind and get on with my lifeOnce again you have shown that you can help custumers get the help they need when some businesses do not respect their clients needs or expectations or try to get an unfair advantage from themAgain I would like to thank you for all your efforts and help in resolving my caseBest regards for everyone who did something to help my cause *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** * ***, Complaint#***Thank you for bringing this matter to our attention and providing us an opportunity to respondWeextend our apologies to Ms*** for any inadvertent
errors that may have prevented us from being moreresponsive to her inquiries regarding her home security
We understand Ms***'s communication to the Revdex.com to be that she is not satisfied with thehome security system and would like to cancel her agreement with Melaleuca Security, Inc without any penalties orcharges or offer an alternative solution
Our records indicate that in February Ms***, along with her husband, ***, signed up for a monthagreement with Melaleuca Security, which includes the equipment and service feesThe equipment was activated inMarch but Ms*** indicates she has had problems with the systemIn an effort to resolve this issue, wehave agreed to upgrade their equipment to a new keypadOnce they receive the new equipment we will set atechnician appointment to walk them through the featuresMrand Mrs*** accepted this agreement and webelieve this issue is resolved.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca's Customer ServiceDepartment at 1-800-282-
Sincerely,Sterling *B***Melaleuca Security General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I had to pay to return the package then I received a phone call that I owed which I paid on the internetI have not been refunded anything from this company. The total I paid to this company for something I did not order was It has been deducted out of my bank account
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunityto respondWe appreciate the opportunity Ms*** gave us to do business with her,and extend our apologies to her
for any inadvertent errors that may have prevented us frombeing more responsive to her inquiries regarding her account.It appears that Ms***’s dissatisfaction here may have been caused in large part byan incomplete understanding of the Terms and Conditions of our Customer MembershipAgreementWe wish to assure you and Ms*** that Melaleuca tries to ensure thatevery customer accepting the Terms and Conditions of our Customer MembershipAgreement has a full understanding of those Terms and Conditions.We understand Ms***’s communication to the Revdex.com to indicatethat she had requested for a refund of the Convenience Certificates, which were processed asno orders was placed during the three months to meet the product point commitmentIn aneffort to resolve all of Ms***’s concerns, we have issued a refund for threeConvenience CertificatesMs***’s may expect to see the refund of $to heroriginal Method of Payment within business days.Ms***’s account was cancelled on March 15, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms*** enrolled with Melaleuca as a Preferred Member on September 24, 2016.As a Preferred Member, Ms*** committed to order a certain amount of productsfrom Melaleuca’s catalog each month in return for a 30% to 50% discount on all productsordered and eligibility for discounted services such as long distance telephone service andhealth savings programsBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of products that they committed to orderPreferred Members can select the products that will be included in any Preferred Membership Pack they might receiveIf they make no such selection, any Preferred Membership Pack they receive will include a variety of products selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business with her, andextend our
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’ communication to the Revdex.com to indicate thatshe wanted to cancel her account before she was charged for an order, but her AugustPreferred Membership Pack was already charged to her accountIn an effort to resolve all ofMs***’ concerns, we have refunded her August Preferred Membership Pack in full inthe amount of $66.78.Ms***’ account was cancelled on September 8, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’ accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms*** enrolled with Melaleuca as a Preferred Member on August 24, As aPreferred Member, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Ms***-I have read Mr*** response to our complaint While we accept the terms that the account has been canceled; for the record Mr*** response is inaccurate I have made every effort to follow the Terms and Conditions out lined by Melaluca I did submit the cancelation form as directed by the Terms and Conditions Document The cancelation form is extremely difficult to find and customer service was no help I have returned all items that Melaluca has sent I am unsure why they claim I have not done so They provided a partial credit on my credit card for returned items When questioned about the remaining amount, the customer service representative stated the balance was for shipping.Clearly Melaluca has customer service problems and makes it very difficult for customers to leave their "Preferred" status This shows complete disregard for the actual customer I feel that they do not value the customer at all When trying to leave, Melaluca will try to squeeze every penny from their customer in hopes that becomes easier to stay then to pay to leave.On a separate note; I want to thank the Revdex.com for helping to resolve this case However, I would ask that you review your A+ rating of Melaluca I know that because this case is closed in the customer's favor, it will not affect Melaluca's rating Unfortunately, this company does not deserve an A+ rating due to their unethical business practices.Thank you for your assistance in this matter.Sincerely-*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Re: ** ***, Case #***Dear MsMarquart:We recently received a notice from your office regarding a concern expressed by ** ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Mr*** gave us to do business
with him, and extend our apologiesto him for any inadvertent errors that may have prevented us from being more responsive to hisinquiries regarding his account.We understand Mr*** communication to the Revdex.com to indicate that he hadrequested for a full refund of the products he returnedIn an effort to resolve all of Mr***concerns we have issued a refund of $to the original method of payment charged.Mr*** account was cancelled on February 2, and, as such, he should not receive anymore products or charges.Mr*** enrolled with Melaleuca as a Preferred Member on January 29, As a PreferredMember, Mr*** committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Members agree to receive and pay for a Preferred Membership Pack in any month duringwhich they do not order at least the amount of products that they committed to orderPreferredMembers can select the products that will be included in any Preferred Membership Pack they mightreceiveIf they make no such selection, any Preferred Membership Pack they receive will include avariety of products selected by Melaleuca.We wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’sCustomer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity torespond.We understand Mr***’s communication to the Revdex.com to indicate thathe is
frustrated with the manner that the business opportunity was presented to him by one ofour independent contractors in regards to the initial investment and overall cost of theproductsMr*** felt as though the representative that presented the information to himmisled him to believe that the costs would only be $Melaleuca understands and takes Mr.***’s concerns very seriouslyWe trust that our Marketing Executives are presentingthe business opportunity and products in a manner that allows those who are interested toknow all of the costs upfront.In an effort to make sure that all customers are aware of the charges, there are printedpolicies on the paperwork that is signed to ensure everyone knows the costsThe monthlycommitment is stated in the Terms and Conditions of the Customer Membership Agreementbelow.We wish Mr*** all the bestIf he has any further questions, he may contactMelaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:The Preferred Membership Pack Agreement: If I am enrolling as a Preferred Member, I agree to purchase products totaling at least Product Points each month (plus tax, shipping and handling)I authorize Melaleuca to ship the designated Preferred Membership Pack for any calendar month in which my product orders are less than Product PointsMelaleuca is under no obligation to ship any products not paid for.Annual Membership: $I authorize Melaleuca to charge my Membership each year to my preferred method of payment as long as I remain a Preferred Member
August 28, Revdex.com Attn: *** *** *** ** *** *** *** ** *** Re: *** * ***, Case #*** Dear Ms***: We recently received a notice from your office regarding a concern expressed by *** * ***Thank you for bringing this to our attention and providing
rSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month… Satisfaction Guarantee If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will (1) credit my customer account for the total purchase price of the product (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms***’s communication to the Revdex.com to indicate that she is being charged monthly, but is not receiving any productsAs well Ms*** states to have sent the cancel forms in to the company multiple timesThe reason she is not receiving products for the monthly charges is because the monthly backup Order was switched to Convenience Certificates due to frequent returns from Ms***These Convenience Certificates can be redeemed for product with the company and are non- refundableHowever, in an effort to resolve Ms***’s concerns we have refunded her for all Convenience Certificate chargesAs well, we have refunded the annual renewal fee that was charged and two other Backup Orders that she had returned along with the return shipping on those ordersThe refund of these orders and shipping totals $282.07, which is in the process of being refunded to the method of payment that was chargedMs***’s account was cancelled on August 27, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appended below for reference)Ms*** enrolled with Melaleuca as a Preferred Customer on July 11, As a Preferred Customer, Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services such as long distance telephone service and health savings programsBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that will be included in any Backup Order they might receive*** *** *** *** * *** *** *** *** ###-###-#### Melaleuca.com If they make no such selection, any Backup Order they receive will include a variety of products selected by MelaleucaWe wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####Sincerely, *** *** Director of Customer Care and Business Development The Terms and Conditions of the Customer Membership Agreement include the following paragraphs: Cancellation Rights I may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
*** *** *** Highway * Idaho Falls, *** *** ###-###-#### Melaleuca.comJuly 13, 2015Revdex.comAttn: *** *** ** *** ***Boise, ID ***Re: *** *** ***, Case #***Dear Ms***:We recently received a notice from your office regarding a concern
expressed by *** *** *** Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms***’ communication to the Revdex.com to indicate that she had cancelled her account years ago, but she was charged $on June 15, and another charge on June 15, MsAndrews’ did cancel her Preferred Membership back in 2013, but failed to cancel the Savers Guide Service, which does not automatically cancel upon termination of her preferred statusBecause the service was not cancelled she was charged $for and However, in an effort to resolves all of Ms***’ concerns we have refunded both of these charges in a check and mailed to her address on file.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at ###-###-####.Sincerely,*** ***Director of Customer Care and Business Development
Re: *** * *** Case #***Dear Ms***:We received your email regarding some additional information submitted by Mr*** *** about his listings of Melaleuca products on Amazon, in violation of his executedCustomer Membership Agreement and Melaleuca's Statement of Policies.Mr*** has stated numerous times that he has not listed any Melaleuca products for saleon AmazonHowever, we have enough information to conclude that this is not the caseDuringa phone conversation with Mr*** this morning we indicated that his account wouldremain on a policy hold until our investigation is completeIf Mr*** has informationbearing on why it appears that the products on Amazon.com are not his, we are willing andanxious to consider that informationIf, after our investigation, we conclude that the Amazonlistings are linked to another individual, and not Mr***, we will gladly reactive hisaccount and pay any commissions or bonuses owing himAs we mentioned to Mr***,this investigation may take upwards of or months, depending on the cooperation fromAmazon, and we will inform Mr*** of any decision we make regarding his account.If you have any further questions, you may contact Melaleuca at 208-522-0700.Sincerely,Julie M***Legal Assistant
Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID ***, and have deter*ined that this does not resolve *y co*plaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this *atter to a close, we would like to know your view on the *atter.]On the *orning of Tuesday July 28th, I was contacted by a *elaleuca representative by the na*e of ***He failed to give his title until the end of our conversation, at which point he said he was a custo*er service *anager. The conversation resolved absolutely nothing and was, in *y opinion, a waste of ti*eHe called to "answer any questions I *ay have had about *y security syste*"I infor*ed hi* that I did have any "questions" but that I wanted the erroneous charges to stopI never asked for a refund, as was i*plied in *elaleuca's response He confir*ed that they were in fact fro* *y trial LifeLock subscription, which was originally cancelled over a year ago, as stated in the original co*plaintHe also stated that I a* continuing to receive LifeLock for free (which I again, infor*ed hi* that not only do I not use those services, I do not want those services) and that because *y security plan was reduced by that a*ount to offset the cost so I'* "not being i*pacted by the glitch"He quoted the non-*e*ber prices for security syste* and stated that as a non-*e*ber, I a* receiving over $off, which was justification in *elaleuca's eyes. I responded that being "rei*bursed" for charges of a service that I do not want in the first place does not constitute a resolutionI also stated that *y reduced rate, at least to *y knowledge, was NEVER to offset those chargesI was assured *ultiple ti*es in the past and again when the reduction took place that I would no longer be experiencing those chargesTherefore, there would be nothing to "offset"That was gesture extended by the co*pany with, what I thought were, no strings attachedApparently, I was wrong. During the call, *** apologized for the "*isco**unication" and updated *e that they still have not fixed the issue but that they are "working with their IT partners." Essentially, it see*s that *elaleuca has said one thing last year and is saying so*ething different this year, now that a third party is involved. Long story short, this issue re*ains unresolved*** was unwillingly to do any*ore than what was already done to "resolve" the issueIt was al*ost to the point that I was *ade to feel that I was being unreasonable by not accepting their solutionOnce that beca*e apparent, I ended the phone conversation. For what it's worth, I went back ho*e to verify again what I had be actually charged and noticed that I was charged *ultiple ti*es in one *onth for security serviceI was not rei*bursed and was continued to be charged as nor*al the following *onthsI don't believe I ever called the co*pany to ask about being double charged and I don't plan to; At this point, that just serves as another exa*ple of the faulty billing practices of the co*pany
Regards,
*** ***