December 11, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thathad requested a refund for all unauthorized charges on her method of payment due to theBackup Order taking effect on her account. In addition, she request that her Melaleucamembership be canceled. In an effort to resolve all of Ms. [redacted]’s concerns, sixAuthorized Return Labels have been emailed to her, which she may use to return theunwanted products at no cost to her. In addition, we have issued a check for a refund of$131.92. We note that Ms. [redacted] disputed some of the charges with her bank andreceived a refund from her bank in the amount of $263.84. The disputed amount has beenremoved from Ms. [redacted]’s account, which now reflects a zero balance.Ms. [redacted]’s account was cancelled on November 24, 2015 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on April 30, 2015. Ms.[redacted] indicates that she had no intention of being a Preferred Customer and receiving amonthly order. It appears to be a miscommunication with the individual who introduced Ms.[redacted] to Melaleuca and submitted Ms. [redacted]’s paperwork. Melaleuca’s PolicyAdministration Department will be contacting this individual.We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with...
her, and extendour apologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatduring the month of August she was told that her account was cancelled. Melaleuca did notreceive the written cancellation. Therefore, her account was not cancelled in the month ofAugust, and Ms. [redacted] received a Backup Order for the amount of $72.78. In an effort toresolve all of Ms. [redacted]’s concerns, we have sent her an Authorized Return label so she canreturn the Backup Order free of charge, and the Backup Order has been refunded in full tothe method of payment on file.
Ms. [redacted]’s account was cancelled on September 2, 2016 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 11, 2010. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective the month received. Suspension Forms received after the 25th of the month will be effective the following month…
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges). (Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned product. Credit on account is available for Melaleuca product purchases.
Complaint: [redacted]
I am rejecting this response because:
It is unclear if there will be a charge for the products any time in november. October was mentioned although that has me confused. Also rejecting becuase a fax was sent in requesting the canceation per the instructions. A refund would be appriciated although not sure all the product is availible as some have been thrown away. Hoping we can get this resolved quickly for the holidays and before social media and members/friends here the negatives. Sincerely,[redacted]
February 5, 2016Revdex.comAttn: [redacted]125 E. 50th St.Boise, ID 83714Re: [redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a second concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Mr.[redacted] for any inadvertent errors that may have prevented us from being more responsive to his inquiries regardinghis home security.We understand Mr. [redacted]’ communication to the Revdex.com to be that he would like any owingbalance relating to his home security account removed and total cancelation of any owing debt.Our records indicate Mr. [redacted] requested Melaleuca Home Security on May 6, 2015 for a 60 month agreement. Mr.[redacted] signed this agreement by way of a digital signature and he also completed the quality assurance call. Mr.[redacted] made two (2) payments for the service. Melaleuca Home Security made serveral attempts with Mr. [redacted] tocomplete the activation process but each time Mr. [redacted] requested that the appointment be rescheduled. We alsoattempted to troubleshoot the issues mentioned in his complaint, but Mr. [redacted] was unable to send pictures of hisequipment. When Mr. [redacted]’ home security agreement was cancelled there remained a balance of $161.40 whichMr. [redacted] agreed to pay. Melaleuca Security never received his payment. In an effort to resolve this issue, the owingbalance has been removed from his account.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer ServiceDepartment at 1-800-282-3000.Sincerely,Sterling ** B[redacted]Melaleuca Security General Manager
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any...
inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shedid not understand the full process of how to cancel her account, and because she did not send inthe cancel document with her signature before the end of the month she was charged for theBackup Order. We understand that she called in to have the order stopped, but it was in a statuswhere Melaleuca was unable to do so. Since this Backup Order in March was charged and sent,she has cancelled her account and returned the product for a refund. In an effort to resolve all ofMs. [redacted]’s concerns we have refunded the Backup Order in full (including shipping andhandling costs) in the amount of $75.99. (An excerpt from the Terms and Conditions of theCustomer Membership Agreement regarding returns is appended below for reference.)Ms. [redacted]’s account was cancelled on April 6, 2015 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on August 20, 2014 As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca. [redacted] Idaho Falls, Idaho 83402-6003 ###-###-#### Melaleuca.comWe wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when request, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
October 13, 2015Revdex.comAttn[redacted]Boise, ID 83714Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thankyou for bringing this to our attention and providing us an...
opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms. [redacted]’ communication to the Revdex.com to indicate that she wishes tocancel her Preferred Customer Membership. Our records indicate that Ms. [redacted]’ account was cancelledon October 13, 2015 and, as such, she should not receive any more products or charges. We note that wedid not cancel Ms. [redacted]’ account previously because we had not received a written cancellation noticefrom her in accordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below for reference).Additionally, the owing balance for the most recent Backup Order has been removed from her account,and we invite Ms. [redacted] to return the package to Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s CustomerService department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month received. Suspension Forms received after the 25th of the month will be effective the followingmonth…
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies to herfor any...
inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted] communication to the Revdex.com to indicate that she requeststhat her account to be cancelled. In an effort to resolve all of Ms. [redacted] concerns, her membershipwas cancelled on August 11, 2016 and, as such, she should not receive any more products or charges.We note that we did not cancel Ms. [redacted] account previously because we had not received a writtencancellation notice from her in accordance with the Terms and Conditions of our CustomerMembership Agreement. (An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…
October 23, 2015Revdex.comAttn[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an...
opportunity to respond.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested that her account be cancelled as well as a refund of charges on her account. In aneffort to resolve all of her concerns we have cancelled the account and processed a refund for theConvenience Certificate for $53.39. Additionally, a refund has been processed for the shippingcharge relating to a Backup Order Ms. [redacted] previously returned. If Ms. [redacted] wishes toreceive an additional refunds we can assist her in getting the products returned, and at that timewe would be happy to issue any additional monies. (An excerpt from the Terms and Conditionsaddressing satisfaction guarantee is appended below for reference).Ms. [redacted]’s account was cancelled on October 12, 2015 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business Development[redacted] [redacted] ###-###-#### Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do feel it is appropriate to note that the agents that represented the subject business did make statements that did not comport with the language in the purported agreement. It is important to note that we were advised that our sign up would not be initiated/complete until we logged into the website and competed our sign up. At not point in time were we advised that if we didn't complete sign up by a certain time that product would be shipped to us. The agents were misleading at best and certainly there was not meeting of the minds.
The other promises made by the agents that we would receive some sample granola also never took place. We were also advised that we were to receive our signup email within 24 hours but no such sign up email was provided within 24 hours. While the company seems to have breached its promises it acted disingenuously to ship product without approval. Their refusal to initially provide a full refund including shipping costs was not acceptable. Only after numerous requests and tons of time did they eventually agree to a full refund. Their behavior was consistent with the many complaints found at http://melaleuca.pissedconsumer.com/ and a pyramid scheme as per the article in Forbes magazine http://www.forbes.com/forbes/2004/1011/089.html
While this issue was resolved it came very close to being filing in small claims court where I would have welcomed the agents to appear and share how this pyramid scheme operated.
I hope the Revdex.com keeps a wary eye on a business that makes it difficult to terminate any agreement and also foists its products upon people.
Sincerely,
[redacted]
October 23, 2015Revdex.comAttn: [redacted]Boise, ID [redacted] Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity to respond.We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested a refund for the overdraft fee which was caused due to a duplicate charge on theaccount from paperwork Ms. [redacted] submitted to Melaleuca twice. Although, Melaleuca was notat fault for charging Ms. [redacted] for duplicate paperwork, in an effort to resolve all of Ms.[redacted]’s concerns we have refunded $35.00 to her method of payment on file.If Ms. [redacted] has any further questions, she may contact Melaleuca’s Business Developmentdepartment.Sincerely,[redacted]Director of Customer Care and Business Development
Dear Ms. [redacted]We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies...
to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had attempted to cancel her Melaleuca account four times with no success, and wascharged for a Preferred Membership Pack in the month of March 2017. In an effort to resolveall of Ms. [redacted]’s concerns, an Authorized Return Service label was sent on April 12,2017, free of charge for her to return the Preferred Membership Pack to us. We have alsorefunded the order in full for a total refund of $77.96.Ms. [redacted]’s account was cancelled on April 10, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on December 9, 2015. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programs. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Members can select the products that will beincluded in any Preferred Membership Pack they might receive. If they make no suchselection, any Preferred Membership Pack they receive will include a variety of productsselected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. Although the concern was forwarded by Mr. [redacted], his name is not on theaccount of [redacted]...
[redacted]. As such, we will direct the response to Ms. [redacted]. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe has tried to cancel for over two years now, wants Melaleuca to stop sending ordersmonthly, and wants a refund of her most recent Preferred Membership Pack. In an effort toresolve all of Ms. [redacted]’s concerns, we have cancelled her account and refunded herPreferred Membership Pack for a total refund of $102.66.Ms. [redacted]’s account was cancelled on September 5, 2017 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on March 3, 2015. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
December 10, 2015Revdex.comAttn: [redacted]
[redacted]
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity torespond.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe requested for a refund for the charges on her method of payment that were not authorizedand were caused due to her method of payment being on another customer’s account, as wellas the removal of her method of payment. In an effort to resolve all of Ms. [redacted]’s concerns,we have refunded the full amount of the charge for $65.93. We have also removed hermethod of payment from the account.Additionally, after looking into the matter we discovered that in June 2012 a product orderwas placed for Ms. [redacted] by her enroller, using Ms. [redacted]’s method of payment. The orderwas then shipped to Ms. [redacted] and was for three Renew lotions. When the order was placedin 2012, Ms. [redacted]’s credit card was added as a default method of payment and remained onthe account until Ms. [redacted] filed the recent Revdex.com complaint. When Ms. [redacted]’s enroller’smost recent order declined payment, Melaleuca’s electronic system automatically went toanother method of payment, which happened to be Ms. [redacted]’s card.We believe this resolves the issue. However, if Ms. [redacted] has any further questions, she maycontact Melaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy Administration
June 3, 2016Revdex.comAttn: [redacted]P.O. Box 1000Dupont, WA 98327Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an...
opportunity to respond. We extend our apologies to Ms.[redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiries regardingher home security.We understand Ms. [redacted]'s communication to the Revdex.com to be that she would like to cancel herhome security service agreement with Melaleuca Security, Inc., without incurring any penalty fees.Our records indicate Ms. [redacted] signed up for Melaleuca Home Security on August 6, 2012, by way of electronicsignature, and had 14 months left on her contract. One of our representatives contacted Ms. [redacted] and discussedtwo different options to resolve the issue. Ms. [redacted] agreed to have her home security agreement cancelledwithout penalty, thus waiving the standard cancel fee of $435.20. Her home security agreement was cancelled onMay 23, 2016.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca's Customer ServiceDepartment at 1-800-282-3000.Sincerely,Sterling *. B[redacted]Melaleuca Security General Manager
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, andextend our...
apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.
We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hehad requested the cancellation of his account, a refund for the Membership Fee and wished toreturn the order sent in December. In an effort to resolve all of Mr. [redacted]’s concerns, wehave refunded the $20.52 Membership Fee and cancelled his account. We have also emailedhim an Authorized Return Label so he may return the December Preferred Member pack freeof charge. We will be happy to issue a refund of the products once they are received.
Mr. [redacted]’s account was cancelled on January 12, 2017 and, as such, he should not receiveany more products or charges. We note that we did not cancel Mr. [redacted]’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).
Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on December 12, 2016. As aPreferred Customer, Mr. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.
We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
The Preferred Membership Pack AgreementIf I am enrolling as a Preferred Member, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorize Melaleuca to ship the designated Preferred Membership Pack for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account. Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
February 10, 2016Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe requests that Melaleuca pay for the return shipping of an order she no longer wants.Typically, when orders are returned to Melaleuca, the customer is responsible for the returnshipping. (An excerpt from the Terms and Conditions addressing satisfaction guarantee isappended below for reference). In an effort to resolve all of Ms. [redacted]’s concerns, wehave emailed her an Authorized Return label, which allows her to send the products back atno charge.We further note that Ms. [redacted]’s account was cancelled on February 9, 2016 and, as such,she should not receive any more products or charges. We did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Mr. [redacted]’s wife, [redacted], gave us to do business with her,...
andextend our apologies to them for any inadvertent errors that may have prevented us from being moreresponsive to inquiries regarding the account.
We understand Mr. [redacted]’s communication to the Revdex.com to indicate that he hadrequested for his wife’s account to be cancelled, and to resolve any owing balances, as well asdiscontinuing further contact from the company. In an effort to resolve all of Mr. [redacted]’s concerns,we have removed the owing balance of $75.53 from Mrs. [redacted]’s account.
Mrs. [redacted]’s account was cancelled on October 11, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Mrs. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Mrs. [redacted] enrolled with Melaleuca as a Preferred Customer on July 31, 2016. As a PreferredCustomer, Mrs. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.
We wish Mr. and Mrs. [redacted] all the best. If they have any further questions, they may contactMelaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation Rights.
I may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
The Preferred Customer Backup Order Agreement
If I am enrolling as a Preferred Customer, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorized Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Melaleuca stated in there response to the Revdex.com, we note that we did not cancel Mr. [redacted] account previously because we had not received a written cancellation notice from him accordance with the terms and conditions of our customer membership agreement. NOW; I understand that Melaleuca needs a written cancellation which they received but Melaleuca was notified over the phone, NOT to charge my bank account because we were cancelling our membership. Everyone has things to do in order to support there families. Melaleuca should have never charged our account and that is the reason why Wells Fargo agreed with us when we disputed the charge from Melaleuca. NOW; if Melaleuca didn't state this, everything would have been fine. In this case, I request that this complaint be put on your website for the consumers to learn more about Melaleuca and how they conduct business. This is bad business behavior and un-ethical. Melaleuca must be held accountable for there actions for charging our account without authorization.
December 11, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…
opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thathad requested a refund for all unauthorized charges on her method of payment due to theBackup Order taking effect on her account. In addition, she request that her Melaleucamembership be canceled. In an effort to resolve all of Ms. [redacted]’s concerns, sixAuthorized Return Labels have been emailed to her, which she may use to return theunwanted products at no cost to her. In addition, we have issued a check for a refund of$131.92. We note that Ms. [redacted] disputed some of the charges with her bank andreceived a refund from her bank in the amount of $263.84. The disputed amount has beenremoved from Ms. [redacted]’s account, which now reflects a zero balance.Ms. [redacted]’s account was cancelled on November 24, 2015 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on April 30, 2015. Ms.[redacted] indicates that she had no intention of being a Preferred Customer and receiving amonthly order. It appears to be a miscommunication with the individual who introduced Ms.[redacted] to Melaleuca and submitted Ms. [redacted]’s paperwork. Melaleuca’s PolicyAdministration Department will be contacting this individual.We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC
Re: [redacted], Case #[redacted]
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective the month received. Suspension Forms received after the 25th of the month will be effective the following month…
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with...
her, and extendour apologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatduring the month of August she was told that her account was cancelled. Melaleuca did notreceive the written cancellation. Therefore, her account was not cancelled in the month ofAugust, and Ms. [redacted] received a Backup Order for the amount of $72.78. In an effort toresolve all of Ms. [redacted]’s concerns, we have sent her an Authorized Return label so she canreturn the Backup Order free of charge, and the Backup Order has been refunded in full tothe method of payment on file.
Ms. [redacted]’s account was cancelled on September 2, 2016 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on May 11, 2010. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’scatalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges). (Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned product. Credit on account is available for Melaleuca product purchases.
Complaint: [redacted]
I am rejecting this response because:
It is unclear if there will be a charge for the products any time in november. October was mentioned although that has me confused. Also rejecting becuase a fax was sent in requesting the canceation per the instructions. A refund would be appriciated although not sure all the product is availible as some have been thrown away. Hoping we can get this resolved quickly for the holidays and before social media and members/friends here the negatives. Sincerely,[redacted]
February 5, 2016Revdex.comAttn: [redacted]125 E. 50th St.Boise, ID 83714Re: [redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a second concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Mr.[redacted] for any inadvertent errors that may have prevented us from being more responsive to his inquiries regardinghis home security.We understand Mr. [redacted]’ communication to the Revdex.com to be that he would like any owingbalance relating to his home security account removed and total cancelation of any owing debt.Our records indicate Mr. [redacted] requested Melaleuca Home Security on May 6, 2015 for a 60 month agreement. Mr.[redacted] signed this agreement by way of a digital signature and he also completed the quality assurance call. Mr.[redacted] made two (2) payments for the service. Melaleuca Home Security made serveral attempts with Mr. [redacted] tocomplete the activation process but each time Mr. [redacted] requested that the appointment be rescheduled. We alsoattempted to troubleshoot the issues mentioned in his complaint, but Mr. [redacted] was unable to send pictures of hisequipment. When Mr. [redacted]’ home security agreement was cancelled there remained a balance of $161.40 whichMr. [redacted] agreed to pay. Melaleuca Security never received his payment. In an effort to resolve this issue, the owingbalance has been removed from his account.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer ServiceDepartment at 1-800-282-3000.Sincerely,Sterling ** B[redacted]Melaleuca Security General Manager
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when request, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shedid not understand the full process of how to cancel her account, and because she did not send inthe cancel document with her signature before the end of the month she was charged for theBackup Order. We understand that she called in to have the order stopped, but it was in a statuswhere Melaleuca was unable to do so. Since this Backup Order in March was charged and sent,she has cancelled her account and returned the product for a refund. In an effort to resolve all ofMs. [redacted]’s concerns we have refunded the Backup Order in full (including shipping andhandling costs) in the amount of $75.99. (An excerpt from the Terms and Conditions of theCustomer Membership Agreement regarding returns is appended below for reference.)Ms. [redacted]’s account was cancelled on April 6, 2015 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on August 20, 2014 As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca. [redacted] Idaho Falls, Idaho 83402-6003 ###-###-#### Melaleuca.comWe wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
October 13, 2015Revdex.comAttn[redacted]Boise, ID 83714Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thankyou for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effectivethe month received. Suspension Forms received after the 25th of the month will be effective the followingmonth…
opportunity to respond. We appreciate theopportunity Ms. [redacted] gave us to do business with her, and extend our apologies to her for anyinadvertent errors that may have prevented us from being more responsive to her inquiries regarding heraccount.We understand Ms. [redacted]’ communication to the Revdex.com to indicate that she wishes tocancel her Preferred Customer Membership. Our records indicate that Ms. [redacted]’ account was cancelledon October 13, 2015 and, as such, she should not receive any more products or charges. We note that wedid not cancel Ms. [redacted]’ account previously because we had not received a written cancellation noticefrom her in accordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below for reference).Additionally, the owing balance for the most recent Backup Order has been removed from her account,and we invite Ms. [redacted] to return the package to Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s CustomerService department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business DevelopmentThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies to herfor any...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…
inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted] communication to the Revdex.com to indicate that she requeststhat her account to be cancelled. In an effort to resolve all of Ms. [redacted] concerns, her membershipwas cancelled on August 11, 2016 and, as such, she should not receive any more products or charges.We note that we did not cancel Ms. [redacted] account previously because we had not received a writtencancellation notice from her in accordance with the Terms and Conditions of our CustomerMembership Agreement. (An excerpt from the Terms and Conditions addressing cancellation isappended below for reference).
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC
October 23, 2015Revdex.comAttn[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…
opportunity to respond.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested that her account be cancelled as well as a refund of charges on her account. In aneffort to resolve all of her concerns we have cancelled the account and processed a refund for theConvenience Certificate for $53.39. Additionally, a refund has been processed for the shippingcharge relating to a Backup Order Ms. [redacted] previously returned. If Ms. [redacted] wishes toreceive an additional refunds we can assist her in getting the products returned, and at that timewe would be happy to issue any additional monies. (An excerpt from the Terms and Conditionsaddressing satisfaction guarantee is appended below for reference).Ms. [redacted]’s account was cancelled on October 12, 2015 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with the Termsand Conditions of our Customer Membership Agreement. (An excerpt from the Terms andConditions addressing cancellation is appended below for reference).We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at ###-###-####.Sincerely,[redacted]Director of Customer Care and Business Development[redacted] [redacted] ###-###-#### Melaleuca.comThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do feel it is appropriate to note that the agents that represented the subject business did make statements that did not comport with the language in the purported agreement. It is important to note that we were advised that our sign up would not be initiated/complete until we logged into the website and competed our sign up. At not point in time were we advised that if we didn't complete sign up by a certain time that product would be shipped to us. The agents were misleading at best and certainly there was not meeting of the minds.
The other promises made by the agents that we would receive some sample granola also never took place. We were also advised that we were to receive our signup email within 24 hours but no such sign up email was provided within 24 hours. While the company seems to have breached its promises it acted disingenuously to ship product without approval. Their refusal to initially provide a full refund including shipping costs was not acceptable. Only after numerous requests and tons of time did they eventually agree to a full refund. Their behavior was consistent with the many complaints found at http://melaleuca.pissedconsumer.com/ and a pyramid scheme as per the article in Forbes magazine http://www.forbes.com/forbes/2004/1011/089.html
While this issue was resolved it came very close to being filing in small claims court where I would have welcomed the agents to appear and share how this pyramid scheme operated.
I hope the Revdex.com keeps a wary eye on a business that makes it difficult to terminate any agreement and also foists its products upon people.
Sincerely,
[redacted]
October 23, 2015Revdex.comAttn: [redacted]Boise, ID [redacted] Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity to respond.We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shehad requested a refund for the overdraft fee which was caused due to a duplicate charge on theaccount from paperwork Ms. [redacted] submitted to Melaleuca twice. Although, Melaleuca was notat fault for charging Ms. [redacted] for duplicate paperwork, in an effort to resolve all of Ms.[redacted]’s concerns we have refunded $35.00 to her method of payment on file.If Ms. [redacted] has any further questions, she may contact Melaleuca’s Business Developmentdepartment.Sincerely,[redacted]Director of Customer Care and Business Development
Dear Ms. [redacted]We recently received a notice from your office regarding a concern expressed by [redacted].[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies...
to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had attempted to cancel her Melaleuca account four times with no success, and wascharged for a Preferred Membership Pack in the month of March 2017. In an effort to resolveall of Ms. [redacted]’s concerns, an Authorized Return Service label was sent on April 12,2017, free of charge for her to return the Preferred Membership Pack to us. We have alsorefunded the order in full for a total refund of $77.96.Ms. [redacted]’s account was cancelled on April 10, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on December 9, 2015. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programs. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Members can select the products that will beincluded in any Preferred Membership Pack they might receive. If they make no suchselection, any Preferred Membership Pack they receive will include a variety of productsselected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. Although the concern was forwarded by Mr. [redacted], his name is not on theaccount of [redacted]...
[redacted]. As such, we will direct the response to Ms. [redacted]. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe has tried to cancel for over two years now, wants Melaleuca to stop sending ordersmonthly, and wants a refund of her most recent Preferred Membership Pack. In an effort toresolve all of Ms. [redacted]’s concerns, we have cancelled her account and refunded herPreferred Membership Pack for a total refund of $102.66.Ms. [redacted]’s account was cancelled on September 5, 2017 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on March 3, 2015. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
December 10, 2015Revdex.comAttn: [redacted]
[redacted]
Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity torespond.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe requested for a refund for the charges on her method of payment that were not authorizedand were caused due to her method of payment being on another customer’s account, as wellas the removal of her method of payment. In an effort to resolve all of Ms. [redacted]’s concerns,we have refunded the full amount of the charge for $65.93. We have also removed hermethod of payment from the account.Additionally, after looking into the matter we discovered that in June 2012 a product orderwas placed for Ms. [redacted] by her enroller, using Ms. [redacted]’s method of payment. The orderwas then shipped to Ms. [redacted] and was for three Renew lotions. When the order was placedin 2012, Ms. [redacted]’s credit card was added as a default method of payment and remained onthe account until Ms. [redacted] filed the recent Revdex.com complaint. When Ms. [redacted]’s enroller’smost recent order declined payment, Melaleuca’s electronic system automatically went toanother method of payment, which happened to be Ms. [redacted]’s card.We believe this resolves the issue. However, if Ms. [redacted] has any further questions, she maycontact Melaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy Administration
June 3, 2016Revdex.comAttn: [redacted]P.O. Box 1000Dupont, WA 98327Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you forbringing this matter to our attention and providing us an...
opportunity to respond. We extend our apologies to Ms.[redacted] for any inadvertent errors that may have prevented us from being more responsive to her inquiries regardingher home security.We understand Ms. [redacted]'s communication to the Revdex.com to be that she would like to cancel herhome security service agreement with Melaleuca Security, Inc., without incurring any penalty fees.Our records indicate Ms. [redacted] signed up for Melaleuca Home Security on August 6, 2012, by way of electronicsignature, and had 14 months left on her contract. One of our representatives contacted Ms. [redacted] and discussedtwo different options to resolve the issue. Ms. [redacted] agreed to have her home security agreement cancelledwithout penalty, thus waiving the standard cancel fee of $435.20. Her home security agreement was cancelled onMay 23, 2016.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca's Customer ServiceDepartment at 1-800-282-3000.Sincerely,Sterling *. B[redacted]Melaleuca Security General Manager
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Mr. [redacted] gave us to do business with him, andextend our...
apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.
We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hehad requested the cancellation of his account, a refund for the Membership Fee and wished toreturn the order sent in December. In an effort to resolve all of Mr. [redacted]’s concerns, wehave refunded the $20.52 Membership Fee and cancelled his account. We have also emailedhim an Authorized Return Label so he may return the December Preferred Member pack freeof charge. We will be happy to issue a refund of the products once they are received.
Mr. [redacted]’s account was cancelled on January 12, 2017 and, as such, he should not receiveany more products or charges. We note that we did not cancel Mr. [redacted]’s accountpreviously because we had not received a written cancellation notice from him in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).
Mr. [redacted] enrolled with Melaleuca as a Preferred Customer on December 12, 2016. As aPreferred Customer, Mr. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to order. Preferred Customers can select the products that willbe included in any Backup Order they might receive. If they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca.
We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
The Preferred Membership Pack AgreementIf I am enrolling as a Preferred Member, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorize Melaleuca to ship the designated Preferred Membership Pack for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account. Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
February 10, 2016Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the productwithout charge, or (3) upon my written request, refund the total purchase price of the product (lessshipping and handling charges). (Refunds, when requested, will be issued to the original Method ofPayment used to purchase the product unless that Method of Payment is unavailable, in which case arefund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account forthe purchase price of the returned product. Credit on account is available for Melaleuca productpurchases.
an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe requests that Melaleuca pay for the return shipping of an order she no longer wants.Typically, when orders are returned to Melaleuca, the customer is responsible for the returnshipping. (An excerpt from the Terms and Conditions addressing satisfaction guarantee isappended below for reference). In an effort to resolve all of Ms. [redacted]’s concerns, wehave emailed her an Authorized Return label, which allows her to send the products back atno charge.We further note that Ms. [redacted]’s account was cancelled on February 9, 2016 and, as such,she should not receive any more products or charges. We did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the followingparagraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Mr. [redacted]’s wife, [redacted], gave us to do business with her,...
andextend our apologies to them for any inadvertent errors that may have prevented us from being moreresponsive to inquiries regarding the account.
We understand Mr. [redacted]’s communication to the Revdex.com to indicate that he hadrequested for his wife’s account to be cancelled, and to resolve any owing balances, as well asdiscontinuing further contact from the company. In an effort to resolve all of Mr. [redacted]’s concerns,we have removed the owing balance of $75.53 from Mrs. [redacted]’s account.
Mrs. [redacted]’s account was cancelled on October 11, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Mrs. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Mrs. [redacted] enrolled with Melaleuca as a Preferred Customer on July 31, 2016. As a PreferredCustomer, Mrs. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.
We wish Mr. and Mrs. [redacted] all the best. If they have any further questions, they may contactMelaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation Rights.
I may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
The Preferred Customer Backup Order Agreement
If I am enrolling as a Preferred Customer, I agree to purchase products totaling at least 35 Product Points each month (plus tax, shipping and handling). I authorized Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than 35 Product Points. Melaleuca is under no obligation to ship any products not paid for.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Melaleuca stated in there response to the Revdex.com, we note that we did not cancel Mr. [redacted] account previously because we had not received a written cancellation notice from him accordance with the terms and conditions of our customer membership agreement. NOW; I understand that Melaleuca needs a written cancellation which they received but Melaleuca was notified over the phone, NOT to charge my bank account because we were cancelling our membership. Everyone has things to do in order to support there families. Melaleuca should have never charged our account and that is the reason why Wells Fargo agreed with us when we disputed the charge from Melaleuca. NOW; if Melaleuca didn't state this, everything would have been fine. In this case, I request that this complaint be put on your website for the consumers to learn more about Melaleuca and how they conduct business. This is bad business behavior and un-ethical. Melaleuca must be held accountable for there actions for charging our account without authorization.