Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note however, in the previous Melaleuca response, they stated they did not receive written notice of a request to cancel my account. I did provide written notice on 4/28. I followed the instructions on that date when I spoke to a representative from Melaleuca on how to cancel my account. That representative directed me to email an attachment of a written request to cancel the account. I did do that on 4/28 and it is in my sent email file. I appreciate the Revdex.com assistance in resolving this issue.Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response becauseThey probably have me listed as [redacted] and phone number [redacted]. I married after starting the membership and changed my phone number. I gave both names ([redacted] and [redacted]) and they located my account before dropping my calls.
Sincerely,
[redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by Jennifer[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our...
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe is frustrated by the 35 point commitment that has to be fulfilled each month, and that the35 points must be fulfilled before using Loyalty Shopping Dollars. Due to Ms. [redacted] notunderstanding that she had to complete 35 points a Preferred Membership Pack was sent toher for the month of October. In an effort to resolve all of her concerns, we have refunded theOctober Preferred Membership Pack in full in the amount of $73.38. As well, we noticed sheplaced an order and was able to use her Loyalty Shopping Dollars.If Ms. [redacted] would like to cancel she need only send in a signed document by the end ofNovember stating she wishes to do so, as it is stated in the terms and conditions regardingcancellation. (Refer to Cancellation Rights appended below.)Ms. [redacted] enrolled with Melaleuca as a Preferred Member on September 9, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at [redacted].Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
February 23, 2016Revdex.comAttn: [redacted]125 E. 50th St.Boise, ID 83714Re: [redacted] [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested the cancellation of her account as well as a refund of the Backup Orderwhich was sent. In an effort to resolve all of Ms. [redacted]’s concerns we have cancelled heraccount. As well as processed a full refund of the order for $64.66 to her original Method ofPayment.Ms. [redacted]’s account was cancelled on February 8, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference). Ms.[redacted] states that she “decided not to place any orders with this company” but failed tosubmit her cancellation notice before the Insured Customer Backup Order for January 2016was processed.We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andCr. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…
[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by Ms. [redacted]. Thank you for bringing the matter to our attention and allowing us the opportunityto respond.Ms. [redacted] resides in Malaysia and is an independent...
contractor under the policies andguidelines of Melaleuca of Southeast Asia (Malaysia) Sdn. Bhd. Therefore, it is difficult forMelaleuca, Inc.’s global headquarters in Idaho to thoroughly respond to Ms. [redacted]’sconcerns. However, we will attempt in this letter to provide the information we are aware of.When Malaysia office became aware that Ms. [redacted]’s may have violated policy byenrolling fake customers and overcharging customers for the membership fee, aninvestigation was opened. As part of the investigation the Malaysia office contacted some ofMs. [redacted]’s personal enrollees and received responses that indicated that they were notreal customers. The audit calls were recorded and are being pulled now to see if they alignwith what Ms. [redacted]’s claims, but at first glance there are many discrepancies in herstatements.The Malaysian office is working as quickly as they can to resolve this issue and will becontacting Ms. [redacted] directly.We wish Ms. [redacted] all the best. If you have any further questions, you may contactMelaleuca at 208-522-0700.Sincerely,Wayne B[redacted]Director of Global Policy Administration
August 31, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted]. [redacted], Case #[redacted]Dear *s. [redacted]:We recently received a second notice fro* your office regarding a concern expressed by [redacted].*s. [redacted]’s ongoing co*plaint is regarding *elaleuca’s Ho*e Security and Lifelock services. Weunderstand *s. [redacted]’s co**unication to the Revdex.com to be that she would like allservices through *elaleuca Ho*e Security and LifeLock services cancelled and any re*ainingbalance for her ho*e security contract be re*oved.In an effort to resolve *s. [redacted]’s concerns, her Ho*e Security and Lifelock services have beencancelled and all *ethods of pay*ent have been re*oved fro* our syste*. *s. [redacted] had 43 *onthsre*aining on her ho*e security agree*ent, so the cancel fee would be $1,314.51. However, heraccount was cancelled without any require*ent for further pay*ents.We wish *s. [redacted] all the best. If she has any further questions, she *ay contact *elaleuca’s Custo*erService depart*ent at ###-###-####.Sincerely,[redacted]General *anager of Ho*e Security
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies toher for any...
inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested a full refund of the products which she returned. In an effort to resolve all of Ms.[redacted]’s concerns, a full refund of $87.46 has been processed to her method of payment on file.Ms. [redacted]’s account was cancelled on April 28, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on March 31, 2016. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms. [redacted] for any inadvertent errors that may have prevented us from being more...
responsive to her inquires regarding her home security. We understand Ms. [redacted]' communication to the Revdex.com to be that she would like to receive a refund for her home security services she claims she did not use and is requesting that her contact be cancelled with out being charged the early termination fee. Our record indicate Ms. [redacted] requested Melaleuca Home Security on April 25, 2014 for a 60 month agreement. Ms. [redacted] signed this agreement by way of a digital signature and she also completed the quality assurance call. Ms. [redacted] is twelve (12) months into the original agreement for the service. A Melaleuca Security associate contacted Ms. [redacted], offering two options to resolve the issues. The first option is that Ms. [redacted] can return the equipment in good condition and pay a $99 restocking fee. The second option is to have Ms. [redacted] keep the equipment with a charge for $199 and cancellation of service. Ms. [redacted] indicated that she wanted to see if she could locate the equipment and would call the associate back. We are still waiting for her call. We made a second attempt to contact Ms. [redacted] on October 29, 2015 but was only able to leave a voice message. We will wait Ms. [redacted]' answer as to what she wishes to do to resolve this issue.
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our...
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicateshe claims to have contacted the company and was assured she would not be charged for themembership fee of $20.62. In an effort to resolve all of Ms. [redacted]’s concerns we haverefunded the membership fee in full to her method of payment, and her account has beencancelled.
Ms. [redacted]’s account was cancelled on September 2, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).
We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]
Director of Global Policy Administration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want it to be clear that I had submitted my cancellation request in writing in December 2017. Melaleuca claims they did not receive it, but that does not mean they didn't and had I sent a second one they could have claimed the same thing again. I am very relieved that this has been resolved, but it should not have taken 3.5 months to do so. I still would not recommend this company to anyone.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 20, 2017Revdex.com NorthwestAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] E.[redacted]. Thank you for bringing this to our attention and...
providing us an opportunity to respond.We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shesigned up for Melaleuca as a business opportunity, and unfortunately did not find the successshe was seeking and she wanted to cancel. Ms. [redacted] was charged for a Preferred MembershipPack for November. Ms. [redacted] wants her account cancelled and her Preferred MembershipPack refunded. Melaleuca never received payment for the Preferred Membership Pack and anowing balance of $65.97 was placed on her account. In an effort to resolve all of Ms. [redacted]’sconcerns, we have cancelled her account and removed most of the owing balance. OnDecember 14, 2017. As a goodwill gesture, we have refunded $7.95 she was charged forshipping as well as a $10 late fee to her method of payment on file.Ms. [redacted]’s account was cancelled on December 14, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on October 19, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 [redacted]s of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted] Dear Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account. We understand Ms. [redacted]’s communication to the Revdex.com to indicate that her Melaleuca Preferred Customer membership be cancelled and no further contact from Melaleuca. In an effort to resolve all of Ms. [redacted]’s concerns, her membership has been cancelled. In addition, the owing balance of $53.39 has been removed from Ms. [redacted]’s account. Ms. [redacted]’s account was cancelled on May 10, 2016 and, as such, she should not receive any more products or charges. We note that we did not cancel Ms. [redacted]’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation is appended below for reference). Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on March 3, 2016. As a Preferred Customer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to order. Preferred Customers can select the products that will be included in any Backup Order they might receive. If they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000. Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Revdex.comAttn: Penny [redacted]P.O. Box 1000Dupont, WA 98327Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity to respond.We appreciate the opportunity...
Mr. [redacted] gave us to do business with him, and extend ourapologies to him for any inadvertent errors that may have prevented us from being moreresponsive to his inquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hehad requested a refund for Melaleuca charges and to discontinue any future charges. In aneffort to resolve all of Mr. [redacted]’s concerns we have processed a refund for the nineConvenience Certificates. Mr. [redacted] may expect a refund of $508.11 to his method of paymentwithin ten business days. Please note that a Convenience Certificate was processed each monthdue to a lack of Product Points produced during a calendar month (based on the monthlyProduct Point Commitment in the Preferred Members Agreement Mr. [redacted] executed in January2016).Mr. [redacted]’s account was cancelled on May 30, 2017 and, as such, he should not receive anymore products or charges. We note that we did not cancel Mr. [redacted]’s account previouslybecause we had not received a written cancellation notice from him in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Member on January 7, 2016. As a PreferredMember, Mr. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of productsthat they committed to order. Preferred Members can select the products that will be includedin any Preferred Membership Pack they might receive. If they make no such selection, anyPreferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
December 7, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a credit for products sent to her without her consent, due to the Backup Ordertaking effect on her account as well as the Annual Renewal fee. By signing the CustomerMembership Agreement, Ms. [redacted] agreed to receive and pay for a Backup Order in anymonth during which she did not order at least the amount of products she committed to order.However, these charges did not clear, which left an owing balance on the account. In an effort toresolve all of Ms. [redacted]’s concerns we have removed the owing balance of $91.73 from theaccount and no further charges will be attempted. We have also emailed an Authorized ReturnLabel to her which she may use to return the unwanted products at no cost to her.Ms. [redacted]’s account was cancelled on November 30, 2015 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordance withthe Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on September 20, 2014. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca. [redacted] ###-###-#### Melaleuca.comWe wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and Cr. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
September 28, 2016
Revdex.comAttn: [redacted]P.O. Box 1000Dupont, WA 98327
Dear Ms. M[redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond....
Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested a refund of a Melaleuca charge which she claims she was unaware of. In an effort to resolveMs. [redacted]’s concerns, a refund of $64.06 was processed on May 27, 2016.
Ms. [redacted]’s account was cancelled on May 24, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on April 20, 2016. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]
Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
November 15, 2016Revdex.comAttn: [redacted]P.O. Box 1000Dupont, WA 98327
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a refund of the two most recent charges on her account. In an effort toresolve all of her concerns we have issued a refund of the October Backup Order and theAnnual Renewal fee to her Method of Payment. The total amount of refund she may expectto receive is $94.02.
Ms. [redacted]’s account was cancelled on November 4, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on September 29, 2015 byway of signing a Melaleuca Customer Membership Agreement, which we would be happy toprovide upon request. As a Preferred Customer, Ms. [redacted] committed to order a certainamount of products from Melaleuca’s catalog each month in return for a 30% to 50%discount on all products ordered and eligibility for discounted services. By accepting theTerms and Conditions of Melaleuca’s Customer Membership Agreement, PreferredCustomers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customerscan select the products that will be included in any Backup Order they might receive. If theymake no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Re: [redacted] [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted] [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us...
to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that sherequests a refund of the Annual Renewal Fee from October 2016 and the Preferred Member Pack forNovember 2016, as well as her request for the account to be cancelled. Our records indicate that a fullrefund was sent in the form of a check on January 23, 2017. The Annual Renewal fee was also sent asa check, which Ms. [redacted] confirms she received.
Ms. [redacted]’s account was cancelled on December 12, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on October 24, 2015. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Mr. [redacted] for any inadvertent errors that may have...
prevented us from being more responsive to his inquiries regarding his home security.We understand Mr. [redacted]’s communication to the Revdex.com to be that he is not satisfied with the home security system, hardly ever used the system and would like to cancel his agreement with Melaleuca Security, Inc.Our records indicate that on November 5, 2014 Mr. [redacted] signed up for a 60 month agreement with Melaleuca Security, which includes the equipment and service fees. There are 29 months left on his 60 month agreement. According to the terms of the agreement, if Mr. [redacted] terminates the agreement the early termination fee would be $959.61. In addition, Mr. [redacted] left his home security equipment behind when he moved. We have made numerous attempts to contact Mr. [redacted] to discuss his complaint, but have not been successful in reaching him. However, in an effort to resolve this issue, his contract was cancelled on July 5, 2017 and the early termination fees have been waived.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service Department at 1-800-282-3000.Sincerely,Sterling *. B
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note however, in the previous Melaleuca response, they stated they did not receive written notice of a request to cancel my account. I did provide written notice on 4/28. I followed the instructions on that date when I spoke to a representative from Melaleuca on how to cancel my account. That representative directed me to email an attachment of a written request to cancel the account. I did do that on 4/28 and it is in my sent email file. I appreciate the Revdex.com assistance in resolving this issue.Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response becauseThey probably have me listed as [redacted] and phone number [redacted]. I married after starting the membership and changed my phone number. I gave both names ([redacted] and [redacted]) and they located my account before dropping my calls.
Sincerely,
[redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by Jennifer[redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our...
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe is frustrated by the 35 point commitment that has to be fulfilled each month, and that the35 points must be fulfilled before using Loyalty Shopping Dollars. Due to Ms. [redacted] notunderstanding that she had to complete 35 points a Preferred Membership Pack was sent toher for the month of October. In an effort to resolve all of her concerns, we have refunded theOctober Preferred Membership Pack in full in the amount of $73.38. As well, we noticed sheplaced an order and was able to use her Loyalty Shopping Dollars.If Ms. [redacted] would like to cancel she need only send in a signed document by the end ofNovember stating she wishes to do so, as it is stated in the terms and conditions regardingcancellation. (Refer to Cancellation Rights appended below.)Ms. [redacted] enrolled with Melaleuca as a Preferred Member on September 9, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at [redacted].Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
February 23, 2016Revdex.comAttn: [redacted]125 E. 50th St.Boise, ID 83714Re: [redacted] [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
r. Suspension Forms received by Melaleuca on or before the 25th of the month willbe effective the month received. Suspension Forms received after the 25th of the month will beeffective the following month…
an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested the cancellation of her account as well as a refund of the Backup Orderwhich was sent. In an effort to resolve all of Ms. [redacted]’s concerns we have cancelled heraccount. As well as processed a full refund of the order for $64.66 to her original Method ofPayment.Ms. [redacted]’s account was cancelled on February 8, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference). Ms.[redacted] states that she “decided not to place any orders with this company” but failed tosubmit her cancellation notice before the Insured Customer Backup Order for January 2016was processed.We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed SuspendMy Membership Form to Melaleuca bearing my original signature, printed name, address, andC
[redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by Ms. [redacted]. Thank you for bringing the matter to our attention and allowing us the opportunityto respond.Ms. [redacted] resides in Malaysia and is an independent...
contractor under the policies andguidelines of Melaleuca of Southeast Asia (Malaysia) Sdn. Bhd. Therefore, it is difficult forMelaleuca, Inc.’s global headquarters in Idaho to thoroughly respond to Ms. [redacted]’sconcerns. However, we will attempt in this letter to provide the information we are aware of.When Malaysia office became aware that Ms. [redacted]’s may have violated policy byenrolling fake customers and overcharging customers for the membership fee, aninvestigation was opened. As part of the investigation the Malaysia office contacted some ofMs. [redacted]’s personal enrollees and received responses that indicated that they were notreal customers. The audit calls were recorded and are being pulled now to see if they alignwith what Ms. [redacted]’s claims, but at first glance there are many discrepancies in herstatements.The Malaysian office is working as quickly as they can to resolve this issue and will becontacting Ms. [redacted] directly.We wish Ms. [redacted] all the best. If you have any further questions, you may contactMelaleuca at 208-522-0700.Sincerely,Wayne B[redacted]Director of Global Policy Administration
August 31, 2015Revdex.comAttn: [redacted]Boise, ID 83714Re: [redacted]. [redacted], Case #[redacted]Dear *s. [redacted]:We recently received a second notice fro* your office regarding a concern expressed by [redacted].*s. [redacted]’s ongoing co*plaint is regarding *elaleuca’s Ho*e Security and Lifelock services. Weunderstand *s. [redacted]’s co**unication to the Revdex.com to be that she would like allservices through *elaleuca Ho*e Security and LifeLock services cancelled and any re*ainingbalance for her ho*e security contract be re*oved.In an effort to resolve *s. [redacted]’s concerns, her Ho*e Security and Lifelock services have beencancelled and all *ethods of pay*ent have been re*oved fro* our syste*. *s. [redacted] had 43 *onthsre*aining on her ho*e security agree*ent, so the cancel fee would be $1,314.51. However, heraccount was cancelled without any require*ent for further pay*ents.We wish *s. [redacted] all the best. If she has any further questions, she *ay contact *elaleuca’s Custo*erService depart*ent at ###-###-####.Sincerely,[redacted]General *anager of Ho*e Security
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies toher for any...
inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested a full refund of the products which she returned. In an effort to resolve all of Ms.[redacted]’s concerns, a full refund of $87.46 has been processed to her method of payment on file.Ms. [redacted]’s account was cancelled on April 28, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on March 31, 2016. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Ms. [redacted] for any inadvertent errors that may have prevented us from being more...
responsive to her inquires regarding her home security. We understand Ms. [redacted]' communication to the Revdex.com to be that she would like to receive a refund for her home security services she claims she did not use and is requesting that her contact be cancelled with out being charged the early termination fee. Our record indicate Ms. [redacted] requested Melaleuca Home Security on April 25, 2014 for a 60 month agreement. Ms. [redacted] signed this agreement by way of a digital signature and she also completed the quality assurance call. Ms. [redacted] is twelve (12) months into the original agreement for the service. A Melaleuca Security associate contacted Ms. [redacted], offering two options to resolve the issues. The first option is that Ms. [redacted] can return the equipment in good condition and pay a $99 restocking fee. The second option is to have Ms. [redacted] keep the equipment with a charge for $199 and cancellation of service. Ms. [redacted] indicated that she wanted to see if she could locate the equipment and would call the associate back. We are still waiting for her call. We made a second attempt to contact Ms. [redacted] on October 29, 2015 but was only able to leave a voice message. We will wait Ms. [redacted]' answer as to what she wishes to do to resolve this issue.
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our...
apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicateshe claims to have contacted the company and was assured she would not be charged for themembership fee of $20.62. In an effort to resolve all of Ms. [redacted]’s concerns we haverefunded the membership fee in full to her method of payment, and her account has beencancelled.
Ms. [redacted]’s account was cancelled on September 2, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’saccount previously because we had not received a written cancellation notice from her inaccordance with the Terms and Conditions of our Customer Membership Agreement. (Anexcerpt from the Terms and Conditions addressing cancellation is appended below forreference).
We wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,
Wayne B[redacted]
Director of Global Policy Administration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want it to be clear that I had submitted my cancellation request in writing in December 2017. Melaleuca claims they did not receive it, but that does not mean they didn't and had I sent a second one they could have claimed the same thing again. I am very relieved that this has been resolved, but it should not have taken 3.5 months to do so. I still would not recommend this company to anyone.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 20, 2017Revdex.com NorthwestAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] E.[redacted]. Thank you for bringing this to our attention and...
providing us an opportunity to respond.We appreciate the opportunity Ms. [redacted] gave us to do business with her, and extend ourapologies to her for any inadvertent errors that may have prevented us from being moreresponsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate that shesigned up for Melaleuca as a business opportunity, and unfortunately did not find the successshe was seeking and she wanted to cancel. Ms. [redacted] was charged for a Preferred MembershipPack for November. Ms. [redacted] wants her account cancelled and her Preferred MembershipPack refunded. Melaleuca never received payment for the Preferred Membership Pack and anowing balance of $65.97 was placed on her account. In an effort to resolve all of Ms. [redacted]’sconcerns, we have cancelled her account and removed most of the owing balance. OnDecember 14, 2017. As a goodwill gesture, we have refunded $7.95 she was charged forshipping as well as a $10 late fee to her method of payment on file.Ms. [redacted]’s account was cancelled on December 14, 2017 and, as such, she should not receiveany more products or charges. We note that we did not cancel Ms. [redacted]’s account previouslybecause we had not received a written cancellation notice from her in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Member on October 19, 2017. As aPreferred Member, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services. By accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to order. Preferred Members can select the productsthat will be included in any Preferred Membership Pack they might receive. If they make nosuch selection, any Preferred Membership Pack they receive will include a variety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 [redacted]s of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Re: [redacted], Case #[redacted] Dear Ms. [redacted]: We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an opportunity to respond. We appreciate the opportunity Ms. [redacted] gave us to do...
business with her, and extend our apologies to her for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account. We understand Ms. [redacted]’s communication to the Revdex.com to indicate that her Melaleuca Preferred Customer membership be cancelled and no further contact from Melaleuca. In an effort to resolve all of Ms. [redacted]’s concerns, her membership has been cancelled. In addition, the owing balance of $53.39 has been removed from Ms. [redacted]’s account. Ms. [redacted]’s account was cancelled on May 10, 2016 and, as such, she should not receive any more products or charges. We note that we did not cancel Ms. [redacted]’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditions addressing cancellation is appended below for reference). Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on March 3, 2016. As a Preferred Customer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted services. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to order. Preferred Customers can select the products that will be included in any Backup Order they might receive. If they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca. We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000. Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
Revdex.comAttn: Penny [redacted]P.O. Box 1000Dupont, WA 98327Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted] Thank you for bringing this to our attention and providing us an opportunity to respond.We appreciate the opportunity...
Mr. [redacted] gave us to do business with him, and extend ourapologies to him for any inadvertent errors that may have prevented us from being moreresponsive to his inquiries regarding his account.We understand Mr. [redacted]’s communication to the Revdex.com to indicate that hehad requested a refund for Melaleuca charges and to discontinue any future charges. In aneffort to resolve all of Mr. [redacted]’s concerns we have processed a refund for the nineConvenience Certificates. Mr. [redacted] may expect a refund of $508.11 to his method of paymentwithin ten business days. Please note that a Convenience Certificate was processed each monthdue to a lack of Product Points produced during a calendar month (based on the monthlyProduct Point Commitment in the Preferred Members Agreement Mr. [redacted] executed in January2016).Mr. [redacted]’s account was cancelled on May 30, 2017 and, as such, he should not receive anymore products or charges. We note that we did not cancel Mr. [redacted]’s account previouslybecause we had not received a written cancellation notice from him in accordance with theTerms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Mr. [redacted] enrolled with Melaleuca as a Preferred Member on January 7, 2016. As a PreferredMember, Mr. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility fordiscounted services. By accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of productsthat they committed to order. Preferred Members can select the products that will be includedin any Preferred Membership Pack they might receive. If they make no such selection, anyPreferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
December 7, 2015Revdex.comAttn: [redacted]Re: [redacted], Case #[redacted]Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us an...
r. Suspension Forms received by Melaleuca on or before the 25th of the month will be effective themonth received. Suspension Forms received after the 25th of the month will be effective the followingmonth…Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unusedportion of the product together with a copy of the purchase receipt to Melaleuca within 60 days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of theproduct (less shipping and handling charges), or (2) upon my written request, replace the product withoutcharge, or (3) upon my written request, refund the total purchase price of the product (less shipping andhandling charges). (Refunds, when requested, will be issued to the original Method of Payment used topurchase the product unless that Method of Payment is unavailable, in which case a refund check will beissued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of thereturned product. Credit on account is available for Melaleuca product purchases.
opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a credit for products sent to her without her consent, due to the Backup Ordertaking effect on her account as well as the Annual Renewal fee. By signing the CustomerMembership Agreement, Ms. [redacted] agreed to receive and pay for a Backup Order in anymonth during which she did not order at least the amount of products she committed to order.However, these charges did not clear, which left an owing balance on the account. In an effort toresolve all of Ms. [redacted]’s concerns we have removed the owing balance of $91.73 from theaccount and no further charges will be attempted. We have also emailed an Authorized ReturnLabel to her which she may use to return the unwanted products at no cost to her.Ms. [redacted]’s account was cancelled on November 30, 2015 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordance withthe Terms and Conditions of our Customer Membership Agreement. (An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on September 20, 2014. As aPreferred Customer, Ms. [redacted] committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered andeligibility for discounted services such as long distance telephone service and health savingsprograms. By accepting the Terms and Conditions of Melaleuca’s Customer MembershipAgreement, Preferred Customers agree to receive and pay for a Backup Order in any monthduring which they do not order at least the amount of products that they committed to order.Preferred Customers can select the products that will be included in any Backup Order theymight receive. If they make no such selection, any Backup Order they receive will include avariety of products selected by Melaleuca. [redacted] ###-###-#### Melaleuca.comWe wish Ms. [redacted] all the best. If she has any further questions, she may contactMelaleuca’s Customer Service department at ###-###-####.Sincerely,[redacted]Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend MyMembership Form to Melaleuca bearing my original signature, printed name, address, and C
September 28, 2016
Revdex.comAttn: [redacted]P.O. Box 1000Dupont, WA 98327
Dear Ms. M[redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond....
Weappreciate the opportunity Ms. [redacted] gave us to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that she hadrequested a refund of a Melaleuca charge which she claims she was unaware of. In an effort to resolveMs. [redacted]’s concerns, a refund of $64.06 was processed on May 27, 2016.
Ms. [redacted]’s account was cancelled on May 24, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on April 20, 2016. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]
Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
November 15, 2016Revdex.comAttn: [redacted]P.O. Box 1000Dupont, WA 98327
Re: [redacted], Case #[redacted]
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. Thank you for bringing this to our attention and providing us...
an opportunity torespond. We appreciate the opportunity Ms. [redacted] gave us to do business with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate thatshe had requested a refund of the two most recent charges on her account. In an effort toresolve all of her concerns we have issued a refund of the October Backup Order and theAnnual Renewal fee to her Method of Payment. The total amount of refund she may expectto receive is $94.02.
Ms. [redacted]’s account was cancelled on November 4, 2016 and, as such, she should notreceive any more products or charges. We note that we did not cancel Ms. [redacted]’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement. (An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on September 29, 2015 byway of signing a Melaleuca Customer Membership Agreement, which we would be happy toprovide upon request. As a Preferred Customer, Ms. [redacted] committed to order a certainamount of products from Melaleuca’s catalog each month in return for a 30% to 50%discount on all products ordered and eligibility for discounted services. By accepting theTerms and Conditions of Melaleuca’s Customer Membership Agreement, PreferredCustomers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customerscan select the products that will be included in any Backup Order they might receive. If theymake no such selection, any Backup Order they receive will include a variety of productsselected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Re: [redacted] [redacted], Case #[redacted]
Dear Ms. [redacted]:
We recently received a notice from your office regarding a concern expressed by [redacted] [redacted].Thank you for bringing this to our attention and providing us an opportunity to respond. Weappreciate the opportunity Ms. [redacted] gave us...
to do business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account.
We understand Ms. [redacted]’s communication to the Revdex.com to indicate that sherequests a refund of the Annual Renewal Fee from October 2016 and the Preferred Member Pack forNovember 2016, as well as her request for the account to be cancelled. Our records indicate that a fullrefund was sent in the form of a check on January 23, 2017. The Annual Renewal fee was also sent asa check, which Ms. [redacted] confirms she received.
Ms. [redacted]’s account was cancelled on December 12, 2016 and, as such, she should not receive anymore products or charges. We note that we did not cancel Ms. [redacted]’s account previously becausewe had not received a written cancellation notice from her in accordance with the Terms andConditions of our Customer Membership Agreement. (An excerpt from the Terms and Conditionsaddressing cancellation is appended below for reference).
Ms. [redacted] enrolled with Melaleuca as a Preferred Customer on October 24, 2015. As a PreferredCustomer, Ms. [redacted] committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservices. By accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to order. Preferred Customers can selectthe products that will be included in any Backup Order they might receive. If they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca.
We wish Ms. [redacted] all the best. If she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-3000.
Sincerely,Wayne B[redacted]Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation Form. Cancellation Forms can be mailed or faxed to Melaleuca.
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within 90 days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product. If I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the credit. Melaleuca may continue to make such attempts on a monthly basis and will charge my customer account at $10 service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.
Dear Ms. [redacted]:We recently received a notice from your office regarding a concern expressed by [redacted]. [redacted]. Thank you for bringing this matter to our attention and providing us an opportunity to respond. We extend our apologies to Mr. [redacted] for any inadvertent errors that may have...
prevented us from being more responsive to his inquiries regarding his home security.We understand Mr. [redacted]’s communication to the Revdex.com to be that he is not satisfied with the home security system, hardly ever used the system and would like to cancel his agreement with Melaleuca Security, Inc.Our records indicate that on November 5, 2014 Mr. [redacted] signed up for a 60 month agreement with Melaleuca Security, which includes the equipment and service fees. There are 29 months left on his 60 month agreement. According to the terms of the agreement, if Mr. [redacted] terminates the agreement the early termination fee would be $959.61. In addition, Mr. [redacted] left his home security equipment behind when he moved. We have made numerous attempts to contact Mr. [redacted] to discuss his complaint, but have not been successful in reaching him. However, in an effort to resolve this issue, his contract was cancelled on July 5, 2017 and the early termination fees have been waived.We wish Mr. [redacted] all the best. If he has any further questions, he may contact Melaleuca’s Customer Service Department at 1-800-282-3000.Sincerely,Sterling *. B