Dear Ms***:
We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business with her, andextend our apologies
to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested for a full refund of the products she had returned as well as copy of herexecuted agreement(s)In an effort to resolve all of Ms***’s concerns we have issued arefund of $to the original Method of PaymentWe have also mailed Ms*** acopy of her executed Customer Membership Agreement and Independent MarketingExecutive Agreement
Ms***’s account was cancelled on September 12, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement
We wish Ms*** all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-
Sincerely,Wayne B***
Director of Global Policy Administration
We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her
for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account
We understand Ms*** communication to the Revdex.com to indicate that she has requested a refund of all Convenience Certificates (her Backup Order) on her accountMelaleuca’s policy regarding Convenience Certificates is they may be redeemed for product or credit on account, but may not be returned for cash, except in certain states. However, in an effort to resolve all of Ms*** concerns, we have issued a refund of her unredeemed Convenience Certificates to her Visa card on file
Ms*** also requests that her Preferred Customer status be cancelledMs*** account was cancelled on August 10, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms*** account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on March 22, As a Preferred Customer, Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca
Finally, Ms*** makes reference to a show DrOz did regarding our vitamins, stating that our vitamins are not what we state they areWe know of no such show or study and believe Ms*** statement to be unfounded and simply not true
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and CrSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of the product (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
Re: *** ***, Case #***Dear Ms***:We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business
with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested for a refund of the most recent Preferred Membership Pack, which she didnot wish to receiveIn an effort to resolve all of Ms***’s concerns, we have refunded thefull amount of $in the form of a check being mailed as requestedWe acknowledge arefund request Ms*** states she incurred for overdraft fees incurred by her bankIf Ms.*** sends us a bank statement that outline these fees we would be happy to review herrequest(An excerpt from the Terms and Conditions addressing payment authorization isappended below for reference.)Ms***’s account was cancelled on February 2, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference.)Ms*** enrolled with Melaleuca as a Preferred Member on November 15, As aPreferred Member, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programsBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Members can select the products that will beincluded in any Preferred Membership Pack they might receiveIf they make no suchselection, any Preferred Membership Pack they receive will include a variety of productsselected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.Payment AuthorizationI authorize Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Preferred Membership PackIf Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to daysI agree to pay a $service fee if a check or charge is dishonored for any reasonI will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account
*** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this matter to our attention and
providing us an opportunity to respondWe extend our apologies to Ms*** for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms***’s communication to the Revdex.com to be that she requests to be cancelled from her Melaleuca Security contract with no penalty and confirmation that her Melaleuca Preferred Customer Membership is cancelledOur records indicate Ms*** enrolled as a Melaleuca Preferred Customer in October On August 28, Ms*** enrolled in Melaleuca’s Home Security service, by way of an online signatureAt that time she agreed to a month program, charging her $each month for home security serviceIn an effort to resolve the issue, at Ms***’s request her home security service has been cancelled by special exceptionPlease note that Ms*** had months of her contract remaining, with a balance of $1,that has been waivedOne of our qualified customer associates has attempted numerous times to contact Ms*** to explain what we have done to close this matter, but have not been successful in reaching herMs***’s Preferred Customer Membership was cancelled on August 19, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership AgreementWe wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca Customer Service department at ###-###-####Sincerely, *** ** *** General Manager of Home Security
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*** *** ***We recently received a notice from your office regarding a concern expressed by *** ** ***Thank you forbringing this to our attention and
providing us an opportunity to respondWe appreciate the opportunity *** *** gaveus to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us frombeing more responsive to her inquiries regarding her account.We understand *** ***’s communication to the Revdex.com to indicate that she had requested for heraccount to be cancelled and no further charges to occurIn an effort to resolve all of *** ***’s concerns we havecancelled the account, as well as issued a refund in the amount of $for the original shipping cost of the order shereturned.*** ***’s account was cancelled on December 30, and, as such, she should not receive any more products orchargesWe note that we did not cancel *** ***’s account previously because we had not received a writtencancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below for reference).We wish *** *** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Servicedepartment at 1-800-282-3000.Sincerely,*** ***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My MembershipForm to Melaleuca bearing my original signature, printed name, address, and CrSuspension Formsreceived by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Formsreceived after the 25th of the month will be effective the following month…
Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr*** gave us to do business with him, andextend our
apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr***’s communication to the Revdex.com to indicate thathe had requested a refund for product he returned as well as the Membership FeeIn an effortto resolve all of Mr***’s concerns, we have issued a refund for the returned product aswell as the Membership FeeMr*** may expect to see a refund of $to his methodof payment within business daysAdditionally, on May 29, a refund of $wasprocessed to his credit card on file for a previous return.Mr***’s account was cancelled on May 31, and, as such, he should not receive anymore products or chargesWe note that we did not cancel Mr***’s account previouslybecause we had not received a written cancellation notice from him in accordance with theTerms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Mr*** enrolled with Melaleuca as a Preferred Member on January 20, As aPreferred Member, Mr*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programsBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of productsthat they committed to orderPreferred Members can select the products that will be includedin any Preferred Membership Pack they might receiveIf they make no such selection, anyPreferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Hi ***, *** *** filed a Revdex.com complaintThe complaint number is ***We are having difficulties locating Ms***’s account in our computer systemOur efforts to locate the account under the name, phone number and address were not successful. Thank you, Julie Julie
M*** Legal Assistant Melaleuca, IncW65th SIdaho Falls, ID (208) 522-***@melaleuca.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Re: *** ***, Case #***
Dear Ms***
We recently received a notice from your office regarding a concern expressed by *** ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms*** gave us to do
business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account
We understand Ms***’ communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled and no further attempts to charge for an order which wasprocessed for the month of SeptemberIn an effort to resolve all of her concerns we have cancelledMs***’ account and cleared the owing balance of $
Ms***’ account was cancelled on October 17, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms***’ account previously because wehad not received a written cancellation notice from her in accordance with the Terms and Conditionsof our Customer Membership Agreement(An excerpt from the Terms and Conditions addressingcancellation is appended below for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on September 15, As a PreferredCustomer, Ms*** committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Re: *** * ***, Case #***Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** * ***Thankyou for bringing this to our attention and providing us an opportunity to respondWe appreciate theopportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that she hadrequested that her membership be cancelledIn an effort to resolve all of Ms***’s concerns, the accountwas cancelled on June 1, and, as such, she should not receive any more products or chargesWe notethat we did not cancel Ms***’s account previously because we had not received a written cancellationnotice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below for reference)We havealso cancelled the Preferred Member Pack processed for the month of May and Ms*** may expect arefund of $to her method of payment within business days.Ms*** enrolled with Melaleuca as a Preferred Member on July 31, As a Preferred Member, Ms.*** committed to order a certain amount of products from Melaleuca’s catalog each month in return fora 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting the Termsand Conditions of Melaleuca’s Customer Membership Agreement, Preferred Members agree to receive andpay for a Preferred Membership Pack in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Members can select the products that will be included inany Preferred Membership Pack they might receiveIf they make no such selection, any PreferredMembership Pack they receive will include a variety of products selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s CustomerService department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will make note, I never at any point received a notification that the "backup order" (disputed order) they referenced was being processed or shipped or I would not have placed the subsequent order I wanted to receive if I knew similar products were already processed It was my understanding there was one courtesy day, I wasn't aware of a noon cut off I think it's proper protocol to notify a customer any time you are charging their credit card, as noted I would not have placed my order I run a business and realize how easy it is to cancel and order that isn't to ship for 2-days as a matter of good customer service When I went on to their system to get the tracking for the order I placed, I noticed the back order was pending When I notified them to cancel it, they would not Therefore while I read their reply and appreciate their action to resolve this matter, they chose not to acknowledge the concerns that I expressed about their customer service as it related to this matter As such, I will not reopen my account in the future There are many business models that work like this one that are much more customer friendly I encourage this business to reevaluate their process, as I know many other people who have closed their account with Melaleuca for similar reasons
Regards,
*** ***
We recently received a notice from your office regarding a concern expressed by *** ** ***Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Mr.*** for any inadvertent errors that may have prevented us from
being more responsive to his inquiries regarding his home security. We understand Mr*** communication to the Revdex.com to be that he would like to cancel his home security service agreement with Melaleuca Security, Inc. Our records indicate Mr.*** signed up for Melaleuca Home Security on February 16, 2012, by way ofelectronic signatureHe currently has months left on his contractHowever, in an effort to resolve this issue, Mr. *** home security contract has been canelled and we are waiving the remaining balance of $329.45.We wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service Department at 1-800-282-3000.Sincerely,Sterling *B***Melaleuca Security General Manager
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** * ***Thankyou for bringing this to our attention and providing us an opportunity to respondWe appreciate theopportunity Ms*** gave us to do business with her, and extend
our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate that she had requesteda full refund of the Backup Order which was processed, as well as to have her method of payment removedInan effort to resolve all of Ms***’s concerns, a refund of $has been processed to her method ofpayment on fileIn addition, we will be removing Ms***’s credit card once we are able to confirm thatthe refund was submitted successfully
Ms***’s account was cancelled on September 27, and, as such, she should not receive any moreproducts or chargesWe note that we did not cancel Ms***’s account previously because we had notreceived a written cancellation notice from her in accordance with the Terms and Conditions of our CustomerMembership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appendedbelow for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on August 19, As a Preferred Customer,Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in returnfor a 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting theTerms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree toreceive and pay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that will be included in anyBackup Order they might receiveIf they make no such selection, any Backup Order they receive will includea variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s CustomerService department at 1-800-282-
Sincerely,Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to located me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
July 22, Revdex.com Attn: *** *** *** ** *** ** *** ** *** Re: *** ***, Case #*** Dear Ms***: We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an
opportunity to respondWe extend our apologies to him for any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his accountWe understand Mr***’s communication to the Revdex.com to indicate that his wife, *** ***-***, had an account with Melaleuca, and sadly passed away in the month of MayMr*** called in to cancel the account, and unfortunately the account was not cancelled until July 8, During the months of May and June the account was charged for two Backup Orders totaling the amount of $In an effort to resolve all of Mr***’s concerns we have refunded for both Backup Orders that were chargedWe are deeply sorry for Mr***’s loss, and we apologize for not responding sooner regarding his wife’s accountWe wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at ###-###-####Sincerely, *** *** Director of Customer Care and Business Development
Re: *** ***, Case #***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms*** gave us to do
business with her, and extend our apologiesto her for any inadvertent errors that may have prevented us from being more responsive to herinquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate that shehad requested the cancellation of her account and not to receive any future ordersIn an effort toresolve all of Ms***’s concerns, an Authorized Return Label was emailed to her which shemay use to return the October Backup Order at no costOnce we receive the package back we will behappy to issue a full refundAdditionally, Ms***’s account was cancelled on November 30,and, as such, she should not receive any more products or chargesWe note that we did notcancel Ms***’s account previously because we had not received a written cancellation noticefrom her in accordance with the Terms and Conditions of our Customer Membership Agreement.Ms*** enrolled with Melaleuca as a Preferred Customer on May 6, As a PreferredCustomer, Ms*** committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-
Sincerely,Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation Rights
I may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Satisfaction Guarantee
If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product
The Preferred Customer Backup Order AgreementIf I am enrolling as a Preferred Customer, I agree to purchase products totaling at least Product Points each month (plus tax, shipping and handling)I authorize Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than Product PointsMelaleuca is under no obligation to ship any products not paid for
***We recently received a notice from your office regarding a concern expressed by *** Thank you for bringing this to our attention and providing us an opportunity torespondWe extend our apologies to Ms*** for any inadvertent errors that may haveprevented us from being more responsive
to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe was dissatisfied with our change in policy for our Learn to Earn program, and that shewished to receive all Loyalty Shopping Dollars earned without being required to watch theLearn to Earn videosOne of the benefits of being a loyal customer and receiving LoyaltyShopping Dollars is the advantage of learning more about Melaleuca’s exceptional productsby viewing the short video clips under the Learn to Earn programWe feel the videos containvaluable information about our products and more videos are added every few monthsAftera customer views a Learn to Earn video their Loyalty Shopping Dollars are made available tothem for free productsIn an effort to resolve all of Ms***’s concerns, we have made sureall previously earned Loyalty Shopping Dollars are available for her to use and have addedan additional $Loyalty Shopping Dollars to her account for the inconvenience.We wish Ms*** all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy Administration
Re: *** ***, Case #***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business
with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested for her account to be cancelled and for us to discontinue sending her amonthly orderIn an effort to resolve all of her concerns Ms***’s account was cancelledon November 23, and, as such, she should not receive any more products or charges.We note that we did not cancel Ms***’s account previously because we had not receiveda written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement(An excerpt from the Terms and Conditions addressingcancellation is appended below for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on December 21, As aPreferred Customer, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraph:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Re: *** ***, Case #***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Mr*** for any
inadvertent errors that may have prevented us from being more responsive to his inquiries regarding the home security account under the name of his girlfriend, *** ***.We understand Mr***’s communication to the Revdex.com to indicate that they have been having problems with their home security system and would like to have their system repaired at no cost or have their account cancelled without paying the early termination fee.A representative from our office spoke with Ms*** on December 14th, leaving her three options as noted belowMs*** was going to discuss the options with Mr*** and then get back to us but we have not received a phone callThe cause of the problem appears to be that their power is frequently going out, causing battery issuesThe power outages are beyond our controlWe have made additional attempts to contact them, leaving voice messages each time, but still no success in determining which option they selected
The three options are as follows:Option 1: We would send them some additional batteries at no charge.Option 2: Send them a new Keypad that has a more durable and rechargeable batteryThe normalupgrade cost is $450, but the Keypad was offered for $if they return the old one.Option 3: If they choose to cancel their agreement we would waive the cancel fee, if they return theequipment and pay a restocking fee of $The cancel fee is 60% of what is lefton the agreement, which means their cancel fee would be $1,036.35.We are hoping to resolve this issue soon but it is necessary that we speak to Mr*** or Ms*** with direction on how they wish to proceedWe invite them to contact our Melaleuca Services department at 208-522-
Sincerely,
Sterling *B***Melaleuca Security General Manager
Re: *** ***, Case #***
Dear Ms***:
We recently received a follow- up notice from your office regarding *** ***.We understand Ms***’s further communication to the Revdex.com toindicate that she had requested more information regarding our previous correspondence.Referencing our December 1, letter, Ms***’s account was cancelled onNovember 30, and she will no longer be charged for Melaleuca product unless shechooses to do so as a Direct CustomerMs*** also states that she sent a faxedcancellation form, but we note that we have no record of receiving the formHer account wascancelled based on her Revdex.com complaintAs also stated in our December 1, letter, Ms.*** was emailed an Authorized Return Label which can be used to return anyremaining products she has for a refundA refund will not be issued until product is returned.We believe this clarifies any outstanding issues and will consider this case resolved
Sincerely,
Wayne B***Director of Global Policy Administration
Dear Ms***:We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business with her, andextend our apologies to
her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe is frustrated with the Preferred Membership Pack that was sent to her and is also unhappywith Melaleuca’s cancellation processOur records indicate that the September order sent toMs*** was never paid forMelaleuca was able to reverse the order and remove theowing balanceAdditionally, we have emailed Ms*** a returns label she may use toreturn any product from the August order she may not have used or consumedOnce wereceive the product from Ms*** we will process any additional refunds.Ms***’s account was cancelled on October 3, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms*** enrolled with Melaleuca as a Preferred Member on August 24, As aPreferred Member, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business with her, andextend our apologies
to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested for a full refund of the products she had returned as well as copy of herexecuted agreement(s)In an effort to resolve all of Ms***’s concerns we have issued arefund of $to the original Method of PaymentWe have also mailed Ms*** acopy of her executed Customer Membership Agreement and Independent MarketingExecutive Agreement
Ms***’s account was cancelled on September 12, and, as such, she should notreceive any more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement
We wish Ms*** all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-
Sincerely,Wayne B***
Director of Global Policy Administration
We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity to respondWe appreciate the opportunity Ms*** gave us to do business with her, and extend our apologies to her
rSuspension Forms received by Melaleuca on or before the 25th of the month will be effective the month receivedSuspension Forms received after the 25th of the month will be effective the following month…
for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her account
We understand Ms*** communication to the Revdex.com to indicate that she has requested a refund of all Convenience Certificates (her Backup Order) on her accountMelaleuca’s policy regarding Convenience Certificates is they may be redeemed for product or credit on account, but may not be returned for cash, except in certain states. However, in an effort to resolve all of Ms*** concerns, we have issued a refund of her unredeemed Convenience Certificates to her Visa card on file
Ms*** also requests that her Preferred Customer status be cancelledMs*** account was cancelled on August 10, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms*** account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on March 22, As a Preferred Customer, Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in return for a 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree to receive and pay for a Backup Order in any month during which they do not order at least the amount of products that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, any Backup Order they receive will include a variety of products selected by Melaleuca
Finally, Ms*** makes reference to a show DrOz did regarding our vitamins, stating that our vitamins are not what we state they areWe know of no such show or study and believe Ms*** statement to be unfounded and simply not true
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My Membership Form to Melaleuca bearing my original signature, printed name, address, and C
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will (1) credit my customer account for the total purchase price of the product (less shipping and handling charges), or (2) upon my written request, replace the product without charge, or (3) upon my written request, refund the total purchase price of the product (less shipping and handling charges)(Refunds, when requested, will be issued to the original Method of Payment used to purchase the product unless that Method of Payment is unavailable, in which case a refund check will be issued to me.) Unless I request otherwise, Melaleuca will credit my account for the purchase price of the returned productCredit on account is available for Melaleuca product purchases
Re: *** ***, Case #***Dear Ms***:We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business
with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested for a refund of the most recent Preferred Membership Pack, which she didnot wish to receiveIn an effort to resolve all of Ms***’s concerns, we have refunded thefull amount of $in the form of a check being mailed as requestedWe acknowledge arefund request Ms*** states she incurred for overdraft fees incurred by her bankIf Ms.*** sends us a bank statement that outline these fees we would be happy to review herrequest(An excerpt from the Terms and Conditions addressing payment authorization isappended below for reference.)Ms***’s account was cancelled on February 2, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference.)Ms*** enrolled with Melaleuca as a Preferred Member on November 15, As aPreferred Member, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programsBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Members can select the products that will beincluded in any Preferred Membership Pack they might receiveIf they make no suchselection, any Preferred Membership Pack they receive will include a variety of productsselected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law.Payment AuthorizationI authorize Melaleuca to charge my credit card or debit the bank account specified in this Agreement for orders I place directly and for any Preferred Membership PackIf Melaleuca is unable to collect payment in full from my credit card, I authorize Melaleuca to make multiple attempts to collect for up to daysI agree to pay a $service fee if a check or charge is dishonored for any reasonI will hold Melaleuca harmless for all special or consequential damages, whether direct or indirect, resulting from any wrongful debit to my account
*** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this matter to our attention and
providing us an opportunity to respondWe extend our apologies to Ms*** for any inadvertent errors that may have prevented us from being more responsive to her inquiries regarding her accountWe understand Ms***’s communication to the Revdex.com to be that she requests to be cancelled from her Melaleuca Security contract with no penalty and confirmation that her Melaleuca Preferred Customer Membership is cancelledOur records indicate Ms*** enrolled as a Melaleuca Preferred Customer in October On August 28, Ms*** enrolled in Melaleuca’s Home Security service, by way of an online signatureAt that time she agreed to a month program, charging her $each month for home security serviceIn an effort to resolve the issue, at Ms***’s request her home security service has been cancelled by special exceptionPlease note that Ms*** had months of her contract remaining, with a balance of $1,that has been waivedOne of our qualified customer associates has attempted numerous times to contact Ms*** to explain what we have done to close this matter, but have not been successful in reaching herMs***’s Preferred Customer Membership was cancelled on August 19, and, as such, she should not receive any more products or chargesWe note that we did not cancel Ms***’s account previously because we had not received a written cancellation notice from her in accordance with the Terms and Conditions of our Customer Membership AgreementWe wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca Customer Service department at ###-###-####Sincerely, *** ** *** General Manager of Home Security
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*** *** ***We recently received a notice from your office regarding a concern expressed by *** ** ***Thank you forbringing this to our attention and
providing us an opportunity to respondWe appreciate the opportunity *** *** gaveus to do business with her, and extend our apologies to her for any inadvertent errors that may have prevented us frombeing more responsive to her inquiries regarding her account.We understand *** ***’s communication to the Revdex.com to indicate that she had requested for heraccount to be cancelled and no further charges to occurIn an effort to resolve all of *** ***’s concerns we havecancelled the account, as well as issued a refund in the amount of $for the original shipping cost of the order shereturned.*** ***’s account was cancelled on December 30, and, as such, she should not receive any more products orchargesWe note that we did not cancel *** ***’s account previously because we had not received a writtencancellation notice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below for reference).We wish *** *** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Servicedepartment at 1-800-282-3000.Sincerely,*** ***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraph:Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by submitting a completed Suspend My MembershipForm to Melaleuca bearing my original signature, printed name, address, and C
Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Mr*** gave us to do business with him, andextend our
apologies to him for any inadvertent errors that may have prevented us from beingmore responsive to his inquiries regarding his account.We understand Mr***’s communication to the Revdex.com to indicate thathe had requested a refund for product he returned as well as the Membership FeeIn an effortto resolve all of Mr***’s concerns, we have issued a refund for the returned product aswell as the Membership FeeMr*** may expect to see a refund of $to his methodof payment within business daysAdditionally, on May 29, a refund of $wasprocessed to his credit card on file for a previous return.Mr***’s account was cancelled on May 31, and, as such, he should not receive anymore products or chargesWe note that we did not cancel Mr***’s account previouslybecause we had not received a written cancellation notice from him in accordance with theTerms and Conditions of our Customer Membership Agreement(An excerpt from the Termsand Conditions addressing cancellation is appended below for reference).Mr*** enrolled with Melaleuca as a Preferred Member on January 20, As aPreferred Member, Mr*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted services such as long distance telephone service and healthsavings programsBy accepting the Terms and Conditions of Melaleuca’s CustomerMembership Agreement, Preferred Members agree to receive and pay for a PreferredMembership Pack in any month during which they do not order at least the amount of productsthat they committed to orderPreferred Members can select the products that will be includedin any Preferred Membership Pack they might receiveIf they make no such selection, anyPreferred Membership Pack they receive will include a variety of products selected byMelaleuca.We wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Hi ***, *** *** filed a Revdex.com complaintThe complaint number is ***We are having difficulties locating Ms***’s account in our computer systemOur efforts to locate the account under the name, phone number and address were not successful. Thank you, Julie Julie
M*** Legal Assistant Melaleuca, IncW65th SIdaho Falls, ID (208) 522-***@melaleuca.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Re: *** ***, Case #***
Dear Ms***
We recently received a notice from your office regarding a concern expressed by *** ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms*** gave us to do
business with her, and extend our apologies toher for any inadvertent errors that may have prevented us from being more responsive to her inquiriesregarding her account
We understand Ms***’ communication to the Revdex.com to indicate that she hadrequested for her account to be cancelled and no further attempts to charge for an order which wasprocessed for the month of SeptemberIn an effort to resolve all of her concerns we have cancelledMs***’ account and cleared the owing balance of $
Ms***’ account was cancelled on October 17, and, as such, she should not receive anymore products or chargesWe note that we did not cancel Ms***’ account previously because wehad not received a written cancellation notice from her in accordance with the Terms and Conditionsof our Customer Membership Agreement(An excerpt from the Terms and Conditions addressingcancellation is appended below for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on September 15, As a PreferredCustomer, Ms*** committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Re: *** * ***, Case #***Dear Ms***:We recently received a notice from your office regarding a concern expressed by *** * ***Thankyou for bringing this to our attention and providing us an opportunity to respondWe appreciate theopportunity Ms*** gave us to do business with her, and extend our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate that she hadrequested that her membership be cancelledIn an effort to resolve all of Ms***’s concerns, the accountwas cancelled on June 1, and, as such, she should not receive any more products or chargesWe notethat we did not cancel Ms***’s account previously because we had not received a written cancellationnotice from her in accordance with the Terms and Conditions of our Customer Membership Agreement(Anexcerpt from the Terms and Conditions addressing cancellation is appended below for reference)We havealso cancelled the Preferred Member Pack processed for the month of May and Ms*** may expect arefund of $to her method of payment within business days.Ms*** enrolled with Melaleuca as a Preferred Member on July 31, As a Preferred Member, Ms.*** committed to order a certain amount of products from Melaleuca’s catalog each month in return fora 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting the Termsand Conditions of Melaleuca’s Customer Membership Agreement, Preferred Members agree to receive andpay for a Preferred Membership Pack in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Members can select the products that will be included inany Preferred Membership Pack they might receiveIf they make no such selection, any PreferredMembership Pack they receive will include a variety of products selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s CustomerService department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy Administration The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will make note, I never at any point received a notification that the "backup order" (disputed order) they referenced was being processed or shipped or I would not have placed the subsequent order I wanted to receive if I knew similar products were already processed It was my understanding there was one courtesy day, I wasn't aware of a noon cut off I think it's proper protocol to notify a customer any time you are charging their credit card, as noted I would not have placed my order I run a business and realize how easy it is to cancel and order that isn't to ship for 2-days as a matter of good customer service When I went on to their system to get the tracking for the order I placed, I noticed the back order was pending When I notified them to cancel it, they would not Therefore while I read their reply and appreciate their action to resolve this matter, they chose not to acknowledge the concerns that I expressed about their customer service as it related to this matter As such, I will not reopen my account in the future There are many business models that work like this one that are much more customer friendly I encourage this business to reevaluate their process, as I know many other people who have closed their account with Melaleuca for similar reasons
Regards,
*** ***
We recently received a notice from your office regarding a concern expressed by *** ** ***Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Mr.*** for any inadvertent errors that may have prevented us from
being more responsive to his inquiries regarding his home security. We understand Mr*** communication to the Revdex.com to be that he would like to cancel his home security service agreement with Melaleuca Security, Inc. Our records indicate Mr.*** signed up for Melaleuca Home Security on February 16, 2012, by way ofelectronic signatureHe currently has months left on his contractHowever, in an effort to resolve this issue, Mr. *** home security contract has been canelled and we are waiving the remaining balance of $329.45.We wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service Department at 1-800-282-3000.Sincerely,Sterling *B***Melaleuca Security General Manager
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** * ***Thankyou for bringing this to our attention and providing us an opportunity to respondWe appreciate theopportunity Ms*** gave us to do business with her, and extend
our apologies to her for any inadvertenterrors that may have prevented us from being more responsive to her inquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate that she had requesteda full refund of the Backup Order which was processed, as well as to have her method of payment removedInan effort to resolve all of Ms***’s concerns, a refund of $has been processed to her method ofpayment on fileIn addition, we will be removing Ms***’s credit card once we are able to confirm thatthe refund was submitted successfully
Ms***’s account was cancelled on September 27, and, as such, she should not receive any moreproducts or chargesWe note that we did not cancel Ms***’s account previously because we had notreceived a written cancellation notice from her in accordance with the Terms and Conditions of our CustomerMembership Agreement(An excerpt from the Terms and Conditions addressing cancellation is appendedbelow for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on August 19, As a Preferred Customer,Ms*** committed to order a certain amount of products from Melaleuca’s catalog each month in returnfor a 30% to 50% discount on all products ordered and eligibility for discounted servicesBy accepting theTerms and Conditions of Melaleuca’s Customer Membership Agreement, Preferred Customers agree toreceive and pay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that will be included in anyBackup Order they might receiveIf they make no such selection, any Backup Order they receive will includea variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s CustomerService department at 1-800-282-
Sincerely,Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation RightsI may cancel/suspend this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to located me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law
July 22, Revdex.com Attn: *** *** *** ** *** ** *** ** *** Re: *** ***, Case #*** Dear Ms***: We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this to our attention and providing us an
opportunity to respondWe extend our apologies to him for any inadvertent errors that may have prevented us from being more responsive to his inquiries regarding his accountWe understand Mr***’s communication to the Revdex.com to indicate that his wife, *** ***-***, had an account with Melaleuca, and sadly passed away in the month of MayMr*** called in to cancel the account, and unfortunately the account was not cancelled until July 8, During the months of May and June the account was charged for two Backup Orders totaling the amount of $In an effort to resolve all of Mr***’s concerns we have refunded for both Backup Orders that were chargedWe are deeply sorry for Mr***’s loss, and we apologize for not responding sooner regarding his wife’s accountWe wish Mr*** all the bestIf he has any further questions, he may contact Melaleuca’s Customer Service department at ###-###-####Sincerely, *** *** Director of Customer Care and Business Development
Re: *** ***, Case #***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** ***.Thank you for bringing this to our attention and providing us an opportunity to respondWeappreciate the opportunity Ms*** gave us to do
business with her, and extend our apologiesto her for any inadvertent errors that may have prevented us from being more responsive to herinquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate that shehad requested the cancellation of her account and not to receive any future ordersIn an effort toresolve all of Ms***’s concerns, an Authorized Return Label was emailed to her which shemay use to return the October Backup Order at no costOnce we receive the package back we will behappy to issue a full refundAdditionally, Ms***’s account was cancelled on November 30,and, as such, she should not receive any more products or chargesWe note that we did notcancel Ms***’s account previously because we had not received a written cancellation noticefrom her in accordance with the Terms and Conditions of our Customer Membership Agreement.Ms*** enrolled with Melaleuca as a Preferred Customer on May 6, As a PreferredCustomer, Ms*** committed to order a certain amount of products from Melaleuca’s catalogeach month in return for a 30% to 50% discount on all products ordered and eligibility for discountedservicesBy accepting the Terms and Conditions of Melaleuca’s Customer Membership Agreement,Preferred Customers agree to receive and pay for a Backup Order in any month during which they donot order at least the amount of products that they committed to orderPreferred Customers can selectthe products that will be included in any Backup Order they might receiveIf they make no suchselection, any Backup Order they receive will include a variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’sCustomer Service department at 1-800-282-
Sincerely,Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraphs:
Cancellation Rights
I may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Satisfaction Guarantee
If I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of the date of purchase and Melaleuca will credit my customer account for the total purchase price of the product
The Preferred Customer Backup Order AgreementIf I am enrolling as a Preferred Customer, I agree to purchase products totaling at least Product Points each month (plus tax, shipping and handling)I authorize Melaleuca to ship the designated Backup Order for any calendar month in which my product orders are less than Product PointsMelaleuca is under no obligation to ship any products not paid for
***We recently received a notice from your office regarding a concern expressed by *** Thank you for bringing this to our attention and providing us an opportunity torespondWe extend our apologies to Ms*** for any inadvertent errors that may haveprevented us from being more responsive
to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe was dissatisfied with our change in policy for our Learn to Earn program, and that shewished to receive all Loyalty Shopping Dollars earned without being required to watch theLearn to Earn videosOne of the benefits of being a loyal customer and receiving LoyaltyShopping Dollars is the advantage of learning more about Melaleuca’s exceptional productsby viewing the short video clips under the Learn to Earn programWe feel the videos containvaluable information about our products and more videos are added every few monthsAftera customer views a Learn to Earn video their Loyalty Shopping Dollars are made available tothem for free productsIn an effort to resolve all of Ms***’s concerns, we have made sureall previously earned Loyalty Shopping Dollars are available for her to use and have addedan additional $Loyalty Shopping Dollars to her account for the inconvenience.We wish Ms*** all the bestIf she has any further questions, she may contactMelaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy Administration
Re: *** ***, Case #***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business
with her, andextend our apologies to her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account
We understand Ms***’s communication to the Revdex.com to indicate thatshe had requested for her account to be cancelled and for us to discontinue sending her amonthly orderIn an effort to resolve all of her concerns Ms***’s account was cancelledon November 23, and, as such, she should not receive any more products or charges.We note that we did not cancel Ms***’s account previously because we had not receiveda written cancellation notice from her in accordance with the Terms and Conditions of ourCustomer Membership Agreement(An excerpt from the Terms and Conditions addressingcancellation is appended below for reference)
Ms*** enrolled with Melaleuca as a Preferred Customer on December 21, As aPreferred Customer, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Customers agree to receive andpay for a Backup Order in any month during which they do not order at least the amount ofproducts that they committed to orderPreferred Customers can select the products that willbe included in any Backup Order they might receiveIf they make no such selection, anyBackup Order they receive will include a variety of products selected by Melaleuca
We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-
Sincerely,
Wayne B***Director of Global Policy Administration
The Terms and Conditions of the Customer Membership Agreement include the following paragraph:
Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Customer Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca
Re: *** ***, Case #***
Dear Ms***:
We recently received a notice from your office regarding a concern expressed by *** ***Thank you for bringing this matter to our attention and providing us an opportunity to respondWe extend our apologies to Mr*** for any
inadvertent errors that may have prevented us from being more responsive to his inquiries regarding the home security account under the name of his girlfriend, *** ***.We understand Mr***’s communication to the Revdex.com to indicate that they have been having problems with their home security system and would like to have their system repaired at no cost or have their account cancelled without paying the early termination fee.A representative from our office spoke with Ms*** on December 14th, leaving her three options as noted belowMs*** was going to discuss the options with Mr*** and then get back to us but we have not received a phone callThe cause of the problem appears to be that their power is frequently going out, causing battery issuesThe power outages are beyond our controlWe have made additional attempts to contact them, leaving voice messages each time, but still no success in determining which option they selected
The three options are as follows:Option 1: We would send them some additional batteries at no charge.Option 2: Send them a new Keypad that has a more durable and rechargeable batteryThe normalupgrade cost is $450, but the Keypad was offered for $if they return the old one.Option 3: If they choose to cancel their agreement we would waive the cancel fee, if they return theequipment and pay a restocking fee of $The cancel fee is 60% of what is lefton the agreement, which means their cancel fee would be $1,036.35.We are hoping to resolve this issue soon but it is necessary that we speak to Mr*** or Ms*** with direction on how they wish to proceedWe invite them to contact our Melaleuca Services department at 208-522-
Sincerely,
Sterling *B***Melaleuca Security General Manager
Re: *** ***, Case #***
Dear Ms***:
We recently received a follow- up notice from your office regarding *** ***.We understand Ms***’s further communication to the Revdex.com toindicate that she had requested more information regarding our previous correspondence.Referencing our December 1, letter, Ms***’s account was cancelled onNovember 30, and she will no longer be charged for Melaleuca product unless shechooses to do so as a Direct CustomerMs*** also states that she sent a faxedcancellation form, but we note that we have no record of receiving the formHer account wascancelled based on her Revdex.com complaintAs also stated in our December 1, letter, Ms.*** was emailed an Authorized Return Label which can be used to return anyremaining products she has for a refundA refund will not be issued until product is returned.We believe this clarifies any outstanding issues and will consider this case resolved
Sincerely,
Wayne B***Director of Global Policy Administration
Dear Ms***:We recently received a notice from your office regarding a concern expressed by ***Thank you for bringing this to our attention and providing us an opportunity torespondWe appreciate the opportunity Ms*** gave us to do business with her, andextend our apologies to
her for any inadvertent errors that may have prevented us from beingmore responsive to her inquiries regarding her account.We understand Ms***’s communication to the Revdex.com to indicate thatshe is frustrated with the Preferred Membership Pack that was sent to her and is also unhappywith Melaleuca’s cancellation processOur records indicate that the September order sent toMs*** was never paid forMelaleuca was able to reverse the order and remove theowing balanceAdditionally, we have emailed Ms*** a returns label she may use toreturn any product from the August order she may not have used or consumedOnce wereceive the product from Ms*** we will process any additional refunds.Ms***’s account was cancelled on October 3, and, as such, she should not receiveany more products or chargesWe note that we did not cancel Ms***’s accountpreviously because we had not received a written cancellation notice from her in accordancewith the Terms and Conditions of our Customer Membership Agreement(An excerpt fromthe Terms and Conditions addressing cancellation is appended below for reference).Ms*** enrolled with Melaleuca as a Preferred Member on August 24, As aPreferred Member, Ms*** committed to order a certain amount of products fromMelaleuca’s catalog each month in return for a 30% to 50% discount on all products orderedand eligibility for discounted servicesBy accepting the Terms and Conditions ofMelaleuca’s Customer Membership Agreement, Preferred Members agree to receive and payfor a Preferred Membership Pack in any month during which they do not order at least theamount of products that they committed to orderPreferred Members can select the productsthat will be included in any Preferred Membership Pack they might receiveIf they make nosuch selection, any Preferred Membership Pack they receive will include a variety ofproducts selected by Melaleuca.We wish Ms*** all the bestIf she has any further questions, she may contact Melaleuca’s Customer Service department at 1-800-282-3000.Sincerely,Wayne B***Director of Global Policy AdministrationThe Terms and Conditions of the Customer Membership Agreement include the following paragraphs:Cancellation RightsI may cancel this Agreement for any reason at any time by completing a Preferred Member Benefits Cancellation FormCancellation Forms can be mailed or faxed to Melaleuca.Satisfaction GuaranteeIf I am not completely satisfied with any product I purchase from Melaleuca, I may return the unused portion of the product together with a copy of the purchase receipt to Melaleuca within days of thedate of purchase and Melaleuca will credit my customer account for the total purchase price of the productIf I have unredeemed credit on my customer account, Melaleuca may make efforts to locate me and advise me in writing of the creditMelaleuca may continue to make such attempts on a monthly basis and will charge my customer account a $service fee for each month’s notification process for as long as I have a credit on account, unless otherwise restricted or prohibited by law