Melo's Auto Service

Good Afternoon, I apologize for the inconvenience you had experienced with our company regarding transit timesOur pick up and delivery times are estimated and never guaranteedI see here that your request for a full refund has been honored and was refunded earlier todayYou should be seeing this in three to four business daysThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept VLogistics' apology because they did nothing to redress my compliantsThey are the worst business I've dealt withI will do everything I can to make sure people, especially the military community knows how bad they arePlease close this compliant as I received my car but days late In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolYour Answer Here]n I find it amazing that this business would respond to My complaint by continuing the falsehood perpetrated by them by means of electronic chicanery I have no way of proving what was agreed to verbally pertaining to the transport as it was all accomplished verbally between Myself and the sales agent employed by vlogistics .I did indeed sign electronically for the service agreeing to what I was told was the rate for an enclosed trailer ,I foolishly put My faith in an [redacted] persons Honesty .It is quite obvious they will stick to their story ,they apparently believe in the old saying that " A lie well stuck to is as good as the truth " in this case it will work in their favor there is another saying that applies here "one who is robbed and laughs steals something from the thief " I am laughing at the absurdity of their behavior In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are very disappointed to hear that you are not 100% happy with our serviceYou were notified by our dispatch department when we had a driver confirmed for the price and the charge on your cardThe contractual terms that were signed and agreed to do also state that cancellation fees will be assessed when cancelling after a driver is assignedThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In regards to accepting the $charge, I had no choice It was either I accept your terms or I could not pick up the vehicle from the dock Pamela informed me that if I did not pay and pick up the car by Friday July [redacted] I would start accruing daily port fees As far as the Emergency brake being inoperable, I spoke in depth with the seller of the car about this and he said there was nothing wrong with the emergency brake when your driver Alex P [redacted] picked up the vehicle from him He said your driver loaded the car onto his flatbed and engaged the emergency brake before hauling it to Long Beach The seller of the car said he even went into the car to double check the emergency brake was engaged per your driver's request It was in working order otherwise your driver would not have taken the car Somewhere between Alex picking up the car and Matson rejecting the car at their Long Beach dock someone broke the emergency brake I did not ask to be reimbursed for the cost of fixing the E-brake but I am asking to be reimbursed for the second transportion fee for a few reasons First off, Alex lives in the neighborhood where he picked up the car so was going back to [redacted] regardless, he should not have charged a fee to take the car back Second, Alex was responsible for removing the car from his flatbed and I believe he pulled up hard on the brake and broke it but was not willing to take responsibility for it I say this about your driver's character because in addition to this Emergency Brake problem, I am also having a problem with him keeping the car's current California registration from me He has the original paper copy and on July *, *I asked him to mail it to me because without it I cannot switch ownership of the car or register it here in Hawaii He sent me a picture of the paper registration via text When I told him that I needed the hard copy he stopped responding to my calls or textsThe DMV here in Hawaii will not accept the picture, they want the hard copy of the car's registration The car arrived on island on June **, *and as of today I still do not have the car's registration from your company and therefore cannot complete the registration process, VIN verification (required for classic cars) and switching of ownership This has been very frustrating for me, I can't understand how withholding the car's registration from me is okay in your eyes I notified Pamela about this problem in an email on July *, *and then again on July **, * I will say that after the second email on July [redacted] I felt that Pamela understood my frustration and she assured me she would get a hold of Alex to have him mail me the car's registration In the meantime though, I am unable to do anything with the vehicle and it has been on island for almost a month now and is just sitting in the garage In addition to this I only have days to register the car once it arrives before penalties start accruing While I am only asking to be reimbursed $for the additional transportation fee, I hope that Hawaii Car Transport looks at all of the issues I have had with their driver Alex P [redacted] as a whole All have been extremely inconvenient and unprofessional and he shouldn't be used by them if this is the type of service the customer is getting I ask that they do the right thing, take the issue with their driver keeping the car's registration into consideration and reimburse me what I am requesting to make this right Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, We are extremely sorry to hear that you have had difficulties with your transportWe would like you to know that we value all our customers tremendously and will do everything we can to stand by our contractsWe will have a customer service representative reach out to you immediately at the phone number listed in your accountThank You Customer Service

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although my sister did eventually receive the vehicle, it was still not door-to-door service as indicated on their websiteThey also charged full price even though they were late on deliveryThank you for delivering the vehicle, but please take information off of your websiteIt was a great inconvenience to not be informed of this ahead of time and it would have been nice if I did not have to go this route to have simple questions answered in regard to my personal propertyPlease take into consideration that you are dealing with human beings and that you would not like it if you were in your consumer's shoes and this were happening to you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First and foremost, NO ONE from Roadrunner has attempted to call me regarding my claim I have emailed them several times, and all they do is respond by saying that they are DENYING my claim based on the fact that they claim the damage was done elsewhere By reviewing the attachment to this response I am sending, you will again see on PAGE of the attachment that my vehicle showed NO DAMAGE when taken from Dickinson, Texas on July **, On PAGE of attachment, you will see that my vehicle was inspected upon arrival into [redacted] on July **, The report shows CODE - ROOF DAMAGE - DENT IN ROOF It is VERY CLEAR from this report and the date it was done (715), that the vehicle obtained this damage while in route from Texas to Florida The representatives from Roadrunner (PR Car Transport) insist on not covering this damage, claiming that the damage was done on the second leg of the trip, which, of course, would be impossible for them to claim, based on the date of this inspection All I would like is for Roadrunner to acknowledge the damage by paying out the cost to fix this dent It is VERY frustrating that they claim in their response to Revdex.com that they have attempted to make this right, when in fact, all they have done is deny my claim FOUR times now via email Please note that EVEN IF the damage occurred on the second leg of the trip from Florida to Puerto Rico, this does NOT take liability away from Roadrunner, as they are who I contracted to transport my vehicle, but this should be a moot point since again, according to THEIR report, the damage occurred while being transported from Texas to Florida Roadrunner has treated this case extremely unprofessionallyThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:It does not address, nor reflect accurately, the phone conversations I had with Hawaii Car Transport - Please see below To Hawaii Transport, You are correct, I did speak with your representative on or around [redacted] of July and verified that it would be delivered, not leave the port, on the [redacted] of AugustAs you record your conversations, please review the tape and you will see we did discuss port fee's and that it would be approximately days ( [redacted] - ** Jul) as the carrier would need about days to get the car by the [redacted] of AugustI acknowledge that is an estimated time, but the [redacted] and [redacted] are two different dates and not in any reasonable estimation of time.For the second part, I called on the [redacted] of August to verify how much I owed for port fees to ensure I was meeting my obligations per the contract and was told by your representative that I didn't have to pay any She even put me on hold and conferred with whomever to double checkI understand what I signed and was aware of the port fees, however your company representative confirmed that I didn't' have any to payPlease check the recorded conversation for the [redacted] of August around HST.The delay in the car getting here on or around the [redacted] of August was a mistake by your company and not anywhere around the estimated time frame or date that I had requested on the [redacted] of July It is not reasonable for a day gap to occur and be called an estimation.Thank you, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, As per our contract details, dates and times are not guaranteed due to matters outside of our control such as weather, traffic, breakdowns, etcOur contracts also state that there is a hour window before and after the estimated delivery dateTo discuss this matter further please contact our customer service department at ###-###-####Thank YouHawaii Car Transport Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not what James told me at American AutoHe told me that - broker was told the car would be picked up on Friday- the car wasn't picked up on Friday because the driver went to Matson after and they were closed- I waited all day on Saturday no one contacted me on Saturday to update meI was told it would be dropped on Saturday! Your website says "24/7car tracking in realtime! I used it times but no response! the driver going to the port late is NOT MY RESPONSIBILITY! No I do not accept your response! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , Unfortunately your cancellation request was received after we had dispatched a driver to pick up your vehicleAs per our contract, this is clearly stated that at this point our services have been rendered for arranging a driver to youWe apologize for any inconvenience however our contracts do state a cancellation fee if cancellation request is made after a driver is dispatched Thank You Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]There has to be some accountability on your part for your driver Alex and his actions that have caused me to be inconvenienced To not hold the person you hired to handle my car responsible for the things that went wrong is bad business practice, costing me additional money than was not agreed upon Not once did anyone from your company tell me how much the extra trip was going to cost Had I been informed that it would be an additional $on top of the $1,I already paid you I would not have agreed to that and would have told the seller to deliver the car to Long Beach himself Informing me of what the amount of the extra charges were after the car arrived in Hawaii is unethical Go back and listen to the phone conversation I had with HCT employee Amanda on Monday June **, *016, she did not tell me what the cost would be for the second transport In fact no one told what the exact amount of the additional costs were going to be until June **, *when Pamela called me to inform the car was ready for pick up at Matson.Also, as of today I still have not received the current registration for the car from your driver Alex who kept it I spoke with him on Saturday July [redacted] and I gave him my address He assured me that he would mail it to me but I still don't have the registration I have only one more day to register the car before penalties start accruing This is unacceptable and unprofessional, he should have never kept the car's registration from me in the first place and left me in a position where I am stuck and cannot register the vehicle This should not be acceptable with your company and should have been addressed immediately once I informed you that he had my car's registration I first informed Pamela of this in an email on Saturday July [redacted] and it is now almost weeks later and I still don't have it If you were me, would this be okay? Would days after your car arrived and you could not register your vehicle be okay with you? Would you be okay with accruing penalties for not registering the car within days of it's arrival at port in Honolulu? Would you be okay with the shipping professional that you hired to just say "Sorry for the inconvenience?" I think your answer to all of those questions would be the same as mine if it were your car, No it is not okay and you would want the company you hired to transport your car to make it right in a way that both parties felt was fair All I am asking is for you to do is to be fair and operate in good faith, to look at all the things that went wrong with the transport of my vehicle and to compensate me for the inconveniences that your driver has caused me with both the Emergency brake and with withholding the registration from me for a month, and for your company not informing me up front what the actual additional costs were going to be for the second trip before transporting the car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ,Thank you for providing us with this informationAre you able to send us this video so that we can forward it to the carrier? They are claiming the leaks were pre-existing however if you have proof otherwise it would help us help your case tremendouslyIf so, please forward it to [redacted] Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Unfortunately, you did not answer my question as to how you came to the figure of $ In addition, I would like your professional opinion as to how else those particular damages could have been caused to my vehicle (straight line scratches the length on my car on the roof and hood, and a missing fin? I ask this, as both the body shop and the Lexus dealership knew immediately what caused the damages before I even explained the situation It is obvious they are a direct result of a car carrier It is an absolute shame that your business puts its own profits and bottom line above customer experience and satisfaction It is not that I am merely dissatisfied with my transport and am simply complaining for a delayed delivery or a messy/dirty car I am complaining because you caused $worth of damage to my Lexus CT 200h with less than 20,miles I am sure you would not want to be treated this way had this been your vehicle [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, We apologize for all of the inconvenience you have experienced however in regards to the refund of $we are unable to do thatThe driver brought it back to your location a second time and then redelivered it to the port a second time and unfortunately that does come at a cost which was explained to youWe did the best we could in regards to the re delivery fees which were originally $After speaking with you about your frustrations we were able to come to an agreement and lower the fees to $In regards to the registration Pamela is currently working to resolve this for you in a timely manner Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:In their response they say that they call and tell people about the monetary commitment when they ask them to sign They told me on the phone that they have a recording of this phone conversationI am hereby requesting an audio copy of that recording I wish I could see their response as I write this I don't remember seeing any refutation that such an immediate and early booking is not standard practice in their industry In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Afternoon, As per your verbal conversation with our claims management we are in teh process of contacting the driver and attempting to reopen this claim based on your responseThank you

We understand your frustration and sincerely apologize for the inconveniences this delay has caused youWe kindly ask that our customers book shipments at least weeks in advance and provide us with a pickup windowThis allows us to work within a desired time frame and avoid situations like theseUnfortunately, since you booked your shipment only a few days prior to your desired pickup date it did not allow us enough time to allocate a carrierWe understand this may cause inconveniences and express this to our customers at the time of bookingNot only do we express this verbally but also clearly state it in our terms of serviceWe can never guarantee an exact pickup date due to issues like these that are out of our controlFor your convenience, we have expediated your shipmentWith the holiday nearing and lack of availability we were still able to locate a carrier to pick up your vehicle in just a few daysOur customer satisfaction is very important to usWe did our best to work within your desired pick up time frame needsUnfortunately, we cannot offer compensationWe are providing our services to the best of our abilityWe hope you can make the proper arrangements needed for your pickup and again apologize for any inconvenience this may cause youWe will continue to keep clear communication throughout your shipmentWe hope you understand and that this clarifies any further confusion

Good Afternoon, I am so sorry that you had a bad experience with our company thus farI have attached a copy of our terms of service that you agreed to on and have highlighted the areas of importance pertaining to your complaintAccording to the records of this order it shows in our system that you had made a delivery change after you had already dropped your vehicle offIt shows that you wanted the vehicle held at port until August [redacted] due to a change in the time you will be at the delivery locationThis change was made on you spoke with our representative Taylor who had explained at that time storage fees would accrue and you would be held responsible for all fees caused by this change in deliveryYou advised that you understood that you would be responsible for storage fees and we went ahead and updated your order to reflect the changeSection of our contract does explain the storage fees and does state that you will have free days and be charged $20/day after the free days are upSince there was a slight delay in transport for this vehicle we had only charged you $15/day for the storageWe are unable to cover any rental car fees because of the delay because as stated earlier all dates and times are estimatedPlease see section of our terms of service that does explain that all transit times are estimatedOur carrier does not guarantee pickup or delivery on specified dates but will make a good faith attempt to meet quoted timeframesIn the event of a delay shipper acknowledges that we will not be held liable for rental cars, hotel stays or any other claimed expense caused by the delay Thank you