Melo's Auto Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not recieve a call yesterday as you stated I just checked my voicemail to make sure I didn't miss a message and there was nothing there Perhaps you have an incorrect phone number My number is ###-###-####.I look forward to your call so that we can get this resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Be fair warned people using this carrierI was told they can pull the calls after I set up the arrangement and asked for a refundNot once during the automated system or when speaking to a salesperson do they tell you they are recording youIf I'm not refunded I'll be seeking an attorney to discuss the fact that you are recording people without giving them the knowledge of them being recorded up front See link for federal law.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, I apologize for the inconvenience you have received regarding the transport of your vehicleI have attached a copy of the terms of service you agreed to on 10/**/when you made your bookingPlease see the highlighted areas that pertain to your dilemmaWe have your ready
date selected as 11/**/We assigned a driver on 11/**/for estimated pickup on that dayOnce a driver is assigned and confirmed we do process the payment to reserve that carrierUnfortunately the carrier ran into a delay and was unable to pickup until 11/** in the eveningWhen we informed you of this information you decided to cancelWe processed a refund of $21** on 11/**The cancellation fee is $Please refer to the highlighted areas in the attached terms of service that state our cancellation policy. Thank you!

Good Afternoon, I do apologize for the inconvenience you have experienced with our companyI have arranged for our head supervisor to contact you today to help alleviate some of the issues you are experiencing. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I never received a confirmation that a driver was assigned and no one from their dispatch department ever contacted stating that a driver had been assigned, even after I had sent several emails and contacted the company by phone, which is exactly the reason I disputed the charges on my credit card I only received a call from the company after the charges had been disputed I completely read and understood the contract when I signed it, but their contract also states you have the right to cancel the contract up until a driver has been assigned, which I NEVER received confirmation of at any time Not only is this unethical, but it constitutes fraud
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, The full amount of $was refunded on 7/**/You should be seeing this on your account within 3-business daysNo cancellation fee was applied to this. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not the same damage, at time the vehicle was droped with crowley, the bumper had a little scratch and the damage on the back lift door was the word outlander and in my letter im stating that this damage is not being claimedHowever, the huge dent in the back lift as seen in the pictures was not there and as per pictures is completely new, the antenna was not broken and the bumper had an additional big scratch that follows the same line with the huge dent in the back lift door If you look at the report codes on the back door it states code (missing emblem) it does not have code (bent) or code (dented)The antenna is marked as OK without any additional code, on the left side is broken, when the vehicle was dropped it was scratch on the door not on the side pannel, however if you look at the estimate this is not being claimed due to not noticing it at the time of final inspectionThe bumper received a heavy hit that left a line deep into the bumper this was not there, and if you follow the line, it lines with the dent on the backlift door because both were caused by the same eventIf your office personnel were more customer service oriented and had the courtesy to its clients to receive or return calls or emails all of these damages could have been clarified as stated in this communiation and a satisfactory resolution could have been reached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, I will have my claims manager reach out to you again today to answer all your questions. Thank you

Hi ***, I have forwarded your information over to our customer service manager who will be reaching out to you shortly in regards to this matterThank You

Hello, This story is simply not trueWe have no way of seeing that you were moving your vehicle with another company, unless you contacted us at some point and gave us your informationEven if we could reach out to you out of the blue as you said we did, our company logo is listed
clearly everywhere on our emails and is quite obviously different than any other company, so this would have been seen while signing any paperworkThere is simply no way this situation played out as it is written in this complaint. Please contact our customer service department at ###-###-#### and we will speak with you regarding this situation and do anything we can to rectify itThank You

It is impossible for damage to be caused "on our end." We do not handle the vehicles at allWe simply facilitate the transport with an insured shipping company; claims must be submitted to the actual shipperThank You

We sincerely apologize for all inconveniences you have experienced during your shipmentUnfortunately we are susceptible to slight delays when transporting vehicles for various reasonsThus we clearly state in our terms of agreement that all dates are tentativeWe kindly reiterate this to our
customers verbally as well since we can never guarantee exact delivery dates and timesThrough our call log we can see that we kept clear communication throughout your shipmentI've attached our terms of agreement you have signed and agreed toPlease refer to the highlighted paragraph stating our termsUnfortunately for this reason we cannot offer any compensationWe understand your frustration and deeply apologize for any hardships this delay may have caused you

Good Afternoon, Unfortunately RoadRunner Auto Transport and Alan Auto Shipping INC are two different companiesHad RoadRunner Auto Transport known about this issue earlier on we would have done everything in our power to get you the information you are requestingDue to us finding out a month after the delivery too much time has passed for us to be able to get the information you are requestingThe companies we work with transport nationwide days a week and encounter police checkpoints along the way, since so much time has passed we are unable to pinpoint the exact check point this occurred atI have attached a copy of the terms of service you agreed to on 6/**/and I have highlighted the areas that pertain to your complaintThe very first line of our terms does state that "RoadRunner Auto Transport is a registered and bonded property broker" We are a broker and our job is to get you a transporter and provide status updates and customer service inquiry's during the length of your shipmentAll concerns should be filtered through our customer service departmentSince this was not done earlier we have no way of assisting you nowI also highlighted section of our terms that does state "Carrier and RoadRunner Auto Transport are not liable for personal items left in the vehicle, nor for damage to vehicle caused by excessive or improper loading of personal itemsRoadRunner Auto Transport / Carrier will not be held responsible for delivery of personal propertyIf a customer wishes to put items in the vehicle, he does so at his own risk." Thank you

Good Afternoon, I do apologize however we have addressed these claims with our driver and he is informing us that the actions you have described never occurredUnfortunately there is no proof that he did the things that you had said and your damage claim was denied because the documentation that you had signed in Honolulu after your car had shipped showed no new damages notated at the time of deliveryThe inspection sheet at the time of pick up matched the inspection sheet at the time of delivery and your signature on that sheet was provided meaning that you had agreed that the inspection was done correctly and signed off on that documentation with no new damages notatedUnfortunately there is nothing we can do since no new damages were notated. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They did not respond to the complaint I understand "slight" delays in logistics This was a day delay with absolutely no communication from the company about what was going on or how it was being resolved Logistics requires communication This error on their part has cost me thousands of dollars Honestly, they need to be put out of business Everytime I called them, they had no idea where my vehicle was nor could they provide me with an ETA
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,We apologize for any inconvenience that your booking may have caused thus farWe will do everything we can to resolve any issues you may haveAccording to the paperwork we have on file you had placed an order on July *** for a Plymouth Gran Fury to be picked up in **
*** ** and delivered to *** **I have attached the signed terms of service and highlighted the areas of importance that pertain to this disputePlease see on the top left corner it saids " Carrier type : OPEN" for the total price of $which is located on the bottom left of page oneOn page you will see the online signature you had provided on 7/*/agreeing to ship an open carrier for the price of $As per the contract it was understood that the Plymouth Gran Fury will be transported in an open carrier for the cost of $I am sorry for any confusion you may have had during the booking process however this is why we require a signed terms of service prior to making any arrangements to make sure our clients are receiving the service they are requesting

Hi ***, Our customer service team has assured us that the ETA of delivery for your vehicle will be today between and 6PM local timeThank You

Good Afternoon, As per your verbal conversation with our claims management we are in teh process of contacting the driver and attempting to reopen this claim based on your response. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[I asked for a refund of dollars, and they said they will look into the situationNothing really has changed.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, We apologize for all of the inconvenience you have experienced however in regards to the refund of $we are unable to do thatThe driver brought it back to your location a second time and then redelivered it to the port a second time and unfortunately that does come at a cost which was explained to youWe did the best we could in regards to the re delivery fees which were originally $After speaking with you about your frustrations we were able to come to an agreement and lower the fees to $In regards to the registration Pamela is currently working to resolve this for you in a timely manner. Thank you