Melo's Auto Service

Goof Afternoon, I apologize for the inconvenience you have experienced due to the delay in shipment and I am here to assist in anyway I canI understand you are upset about the delay however as stated earlier all dates and times are tentative, we make this very clear in our terms of service because its very hard to predict unforeseen things from happeningOur customer service manager did reach out to you as requested and $refund has been processed for the inconvenience. Thank you!

Hi ***, Thank you for reaching out to us about your experienceI will have our customer service manager flag this order for review and we will get back to you within the next hours with the best possible outcomeThank You

Good Afternoon, I apologize for any inconvenience you have received during your vehicle transport Unfortunately we are unable to proceed with a damage claim if the inspection report was signed showing there was no damage at the time of deliveryIf the delivery end signs the inspection
report at the time of delivery with no damage notated on it and a claim is filed afterwards insurance will not be able to cover it because there is no proof that damage occurred during transit versus after deliveryFor further recourse we recommend you contact your insurance company. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is not what James told me at American AutoHe told me that - broker was told the car would be picked up on Friday- the car wasn't picked up on Friday because the driver went to Matson after and they were closed. - I waited all day on Saturday no one contacted me on Saturday to update meI was told it would be dropped on Saturday! Your website says "24/7car tracking in realtime! I used it times but no response! the driver going to the port late is NOT MY RESPONSIBILITY! No I do not accept your response!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***,Please refer to the RoadRunner terms of service:At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transitCarrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility.Customer agrees and understands that RoadRunner Auto Transport's sole responsibility in the transaction between the customer and RoadRunner Auto Transport is to procure a carrier for shipment of the customer's propertyCustomer understands that RoadRunner never takes possession of, transports, or delivers the Customer's propertyCarrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the CustomerCarrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.Attached is the signed copy of said terms of service for booking in questionThank You

Hi ***,Thank you for reaching out to us about this issueThe signed bill of lading indication the vehicle condition before shipment (see attached) states the following:-Vehicle too dirty for proper inspection-Damage all around, too much to list, vehicle goes as is, SDMT Transport not
responsibleThere is no wheel damage indicated on the signed Bill of LadingCustomer signed bill of lading accepting vehicle with no damage notatedAs per the RoadRunner contract also signed by the customer:Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of weekSigning the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his/her vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility. Damage claims are not accepted when damage is claimed after the vehicle is dropped offDamage must be notated on the bill of lading - this protects the carrier from damage occurring after vehicle drop-off and being claimed as the fault of the carrier.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, They contacted me directly and reimbursed me in the form of an *** gift card and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree with your investigationThe inspection sheet was signed at the Matson shipping yardI signed agreeing that they, "MATSON" were not responsible for the damagesMatson has images ,which I previously attached but could provide again if needed, that prove my car was damaged upon arrival at their port in California.The Mountain Logistics "Bill of Landing" does not document the damages that are on my driver side doorProving that the damages where not there when they initially reached the carIn fact the form is not even filled out completelyThere are no notes to document the events that your drivers are claiming happenedIf they witnessed my brother trying to pry open the car door and witnessed him damaging it why didn't they write a note to state that this did indeed happen? There is no VIn number or mileage number written down. Again, it is completely unfair to me as a customer to be held responsible for $6,+ damages that were done to my car by someone your company contracted to drive my car to CaliforniaThe apartment complex that my car was sitting at has surveillance camerasI am in the process of getting a copy of that day's( June *, 2016) footage to prove that the drivers from Mountain Logistics are responsible for the damage done to my carThere is is proof, your drivers are guiltyIt is completely insane to even place blame on us for damaging our own property
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, Unfortunately your cancellation request was received after we had dispatched a driver to pick up your vehicleAs per our contract, this is clearly stated that at this point our services have been rendered for arranging a driver to youWe apologize for any inconvenience however our
contracts do state a cancellation fee if cancellation request is made after a driver is dispatched. Thank You Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have already contacted ***, and as the inspection report proves, the damage was done on Roadrunner's end ONCE AGAIN, the damage was done when vehicle was on the first leg of the trip, and the inspection reports prove this My contract was with Roadrunner/PR Car Transport- NOT with ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

** ***, We will have someone from our claims department reach out to you immediately on this issueIf claims are ever denied, it is because there was no documentation of damage at time of pickup of the vehicleWe will look into this situation for you and do anything in our power to rectify
it in your favorThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept VLogistics' apology because they did nothing to redress my compliantsThey are the worst business I've dealt withI will do everything I can to make sure people, especially the military community knows how bad they arePlease close this compliant as I received my car but days late
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Good Afternoon, I apologize for the inconvenience you had experienced with our company regarding transit timesOur pick up and delivery times are estimated and never guaranteedI see here that your request for a full refund has been honored and was refunded earlier todayYou should be seeing
this in three to four business days. Thank you!

To Whom It May Concern,
With their response to my complaint, VLogistics continue to act in bad faith by not resolving my primary requestI requested a new and realistic date of delivery
Furthermore, they continue to act in bad faith by providing what looks to be like a revised copy of the terms and agreementI say revised because the copy I signed had different details than what they attached to their response
According to my copy, which I have attached, my email address in the Shipper information is "***"
Their copy states the email address in the Shipper information is "a***"
According to my copy, which I have attached, the voyage details on page are as follows:
Voyage: ***
To Port By: 8/**/
Sail Date: 8/**/
EstAvailable: 9/*/
Their copy says the following:
Voyage: *** To Port By: 8/**/
Sail Date: 9/*/
EstAvailable: 9/**/
I would like VLogistics to answer the following
Have they picked up my car at the Long Beach Port?
When do they expected to deliver my car in Washington, DC?
*** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We sincerely apologize for any inconveniences you experiencedI have attached our terms of agreement you signed that states the full amount due for the shipmentAs you can see it clearly states the total price of $1,The amount on the card provided $and the cost due to the carrier at
delivery is $You signed these terms of agreement in doing so you agreed to the total price as well as the cost due upon deliveryUnfortunately, since you refused to pay the total cost and broke this terms and conditions your vehicle was held by the carrier. Please refer to number in our terms of agreement that directly relates to this matterWe do apologize for any inconvenience this may cause youWe hope this clarifies any confusion and hope you understand reasoning behind our terms

Hi ***, Thank you for reaching out to usPlease contact our customer service team at ###-###-#### to get an update on your vehicleAs per the terms of service, all dates and times are tentativeThank You Customer Service

We sincerely apologize for all inconveniences you have experienced during your shipmentUnfortunately we are susceptible to slight delays when transporting vehicles for various reasonsThus we clearly state in our terms of agreement that all dates are tentativeWe kindly reiterate this to our customers verbally as well since we can never guarantee exact delivery dates and timesThis issue has since been resolved as your vehicle was deliveredWe understand your frustration and deeply apologize for any hardships this delay may have caused you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because there were no leaks when you picked up the car in California I have a full video of the car being taken off the flatbed in New York and you can hear a loud boom when your guys were taking the car off the truck
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***