Melo's Auto Service

***,Thank you for providing us with this informationAre you able to send us this video so that we can forward it to the carrier? They are claiming the leaks were pre-existing however if you have proof otherwise it would help us help your case tremendouslyIf so, please forward it to *** Thank You

Good Afternoon, I apologize for any inconvenience that you may have encountered during your shipment with our companyI have reviewed your complaint and want to assist you in understanding our policy to avoid any further confusionI have attached a copy of our terms of service that you had
agreed to on 2/**/along with a copy of the confirmation email you were sent after we confirmed a carrier with you on 2/**/I have highlighted the areas of importance to help with your concernsOur terms of service does explain that the option to cancel a shipping order is available at anytime, at no cost and with no cancellation fees as long as the order has not yer been assigned to a CarrierIn your specific situation we had a carrier assignedWe contacted you on 2/** and verbal confirmed the carrier assignment with you to make sure the dates worked with your scheduleOnce you had agreed upon the dates we sent you a confirmation email for your records(which I have also attached)Both attached documents do stress that once the carrier is assigned the deposit is charged and cannot be refunded if you wish to cancelThe reason for this is because our drivers have reserved a spot on their carrier for youI do apologize for the inconvenience and if you wish to ship with us in the future I can apply your fee to your future booking. Thank you

Good Afternoon, I apologize for the inconvenience you may have experienced during your shipment with usI have reviewed your account and we do have this as an active claim in our systemWe are currently awaiting paperwork from our carrieri apologize for the delay, our carriers are on the
road constantly and cannot send us paperwork until they are back in home officeI will have our claims manager contact you today to explain the process further. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
totally on there part not trueWhen I spoke to the manager, about this all get was said was that the service contract was signed and it was nothing they could do because their services wss rendered in finding a dispatcher I explained to the manager that it was a mistake in double booking as here company who called me who I thought was the same broker who I was talking to from the startYes her company called and asked if I was still moving my vehicle to Ny and I said yes and gave them the pertinent informationI signed the service agreement thinking it was the one signed earlier and didn't even bother to read it as I thought it was the same one I had signed with the other companyThe service agreement I signed said $was supposed to be used for the deposit and that was what I signed the service forNow when the driver called me to pick up the vehicle I told him that it was already picked up already and there seems to be some confusionHe said no never mind save me time to pick up the vehicle as he was down in San Diego and didn't waster his time driving upThe next morning on the *** or *** not sure I got a call from road runner saying that I was booked and I canceled on them when the order was dispatched, I explained to the lady that I was confused and didn't understand why two drivers where assigned, she told me that the service contract was signed and no refund could be given and the would not be refundedNow when the order was booked I signed the deposit for dollarsThe order was booked on the *** of March and a carrier assigned on the *** of March immediately after bookingTheir cancellation policy said you can cancel anytime as long as carrier is not assignedHowever, they assigned the carrier wishing 24hrs making it impossible to cancel or get your money backI was notified by an automated email that the car was assigned a carrier on the *** of March and that a deposit of $would be taken outNow remember the contact that I had signed said $, but the automated email said $which was never in the contract I called the carrier that was assigned the pick up and they said they never got the $for that vehicleIn other words the manager explained to me that the money went to the dispatcher because they rendered service for finding the carrierI don't agree with this because I don't see that as an honest service because all they had to do was call around and find a carrier and that carrier didn't even pick up the load or wasted his time I called and explained to the managers and they seems to not have an heart in knowing this was and honest mistake and that it was not done deliberatelyNot only that but I was told by road runner they carrier would pick up the car between and 9pm, I took off work awaiting the driver to call me and no call was givenI wasted my time and lost money taking off workI called them back the next day and they said the driver must have been delayedI told them I took off and lost money from work and seems like it didn't really matterI believe no service was rendered and the contract and what I signed and what they charged was two different pricesI need to get a refund back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello Sir/Mam, Thank you for bringing this matter to our attentionI have forwarded your information over to our Marketing Director who will be dealing with you directlyThank You RoadRunner Auto Transport Customer Service

To whom it may concern,Unfortunately the driver did have to cancel because he broke downOur dates and times are not guaranteed due to delays that the driver may incurWe had spoken to the customer to advise him that we have another driver on the way to pick up the vehicle and he had decided to
cancel the transportWe advised him of the cancellation policy and that the deposit was non refundable and he was understanding since we had another driver on the wayI have attached a signed contract, please see page under Cancellation and Refund policyWe apologize for any inconvenience caused.Thank you

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been told THREE times that I would receive an update and not once has anyone called me back I left a message hours ago with a supervisor named Pam who has not called me back either I'll accept the response once RRAT has proven to keep their word.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, I apologize for thatWe do have the correct number on file and I will make sure you get a call today regarding your claim. Thank you

We sincerely apologize for all inconveniences you have experienced during your shipmentUnfortunately we are susceptible to slight delays when transporting vehicles for various reasonsThus we clearly state in our terms of agreement that all dates are tentativeWe kindly reiterate this to
our customers verbally as well since we can never guarantee exact delivery dates and timesI've attached our terms of agreement you have signed and agreed toPlease refer to the highlighted paragraph stating our termsUnfortunately for this reason we can not offer any compensation at this timeWe sincerely apologize and appreciate your feedback as it will aid us in better serving our customers in the future

Good Afternoon, I apologize for what you are going through while shopping around for transportation quotesWe have you under our do not call list in our system so the numerous phone calls you are receiving are not related to our company Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a response from Elizabeth A***, the Damage Claims managerI sent MsA*** a copy of the Preliminary Estimate that is attached to this message on July **,I followed up on July **, after almost a week of not receiving any correspondenceMsA*** emailed me on July **, asking for copies of my Matson inspection reportIn that email she stated that she would get back with me no later than Thursday July ***, it is now Friday July *** Eastern TimeI am also concerned about covering the cost of a rental car that I would need while my car is being repairedI use my car to travel back and forth to workI can not miss work due to unforeseen car repairsIn my initial complaint I asked for this company to cover the rental car fees, no one has said a word about that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolYour Answer Here]n I find it amazing that this business would respond to My complaint by continuing the falsehood perpetrated by them by means of electronic chicanery I have no way of proving what was agreed to verbally pertaining to the transport as it was all accomplished verbally between Myself and the sales agent employed by vlogistics .I did indeed sign electronically for the service agreeing to what I was told was the rate for an enclosed trailer ,I foolishly put My faith in an *** persons Honesty .It is quite obvious they will stick to their story ,they apparently believe in the old saying that " A lie well stuck to is as good as the truth " in this case it will work in their favor there is another saying that applies here "one who is robbed and laughs steals something from the thief " I am laughing at the absurdity of their behavior .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, I apologize for the inconvenienceOur records show that you were processed a full refund earlier todayPlease allow 4-business days to allow this to show up on your account. Thank you

As stated we do apologize for the inconvenience you experienced during your shipmentThrough our call log we can see that we kept clear communication throughout your shipmentWe informed you in advance about the delivery delayPlease refer to our terms of agreement to clarify any confusion regarding our estimated shipping datesWe clearly state that all shipping dates are tentativeWe understand your frustration and deeply apologize for any hardships this may have caused youUnfortunately as previously stated, we cannot compensate for slight delaysIn logistics delays are not out of the ordinary, especially for long distance shippingWe hope you understand

Good Afternoon, I apologize that you are still unsatisfied with our responseAt this time we wouldn't be able to refund you because you have already charged back the depositWhen there is an open charge back we are unable to process a refund because you have already contacted your bank. Thank you

Hi ***, Thank you for bringing these issues to our attentionWe will review your booking and all the surrounding circumstances and reach out to you shortly with a resolutionThank You

We are very disappointed to hear that you are not 100% happy with our serviceYou were notified by our dispatch department when we had a driver confirmed for the price and the charge on your cardThe contractual terms that were signed and agreed to do also state that cancellation fees
will be assessed when cancelling after a driver is assignedThank You

The prices that are given are estimated prices which is why they are called quotesThis is a shipping industry standard that prices and shipping costs can change seasonally along with carrier rates and increasing gas pricesWe apologize for the inconvenience this may have caused but all rates are
estimates which again is why it is called a quote until we can confirm the shipment with the customer and the price with the driversWe unfortunately cannot guarantee pick up dates because of this as wellWe once again do apologize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contacted Hawaii Car Transport via the instructions I received through the email and was greeting by a hostile customer service agentI do not feel that the complaint was handled in a professional manner and desire no further contact with this company regarding my complaint. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, I apologize for the inconvenience you are experiencing with our company thus farI have reviewed your complaint and understand your frustrationI have attached the email *** had sent you and Ive also attached your signed terms of service and highlighted the areas of
importance in regards to your complaintPlease note on *** email she did state that the vehicle is not yet ready and the estimated date of pickup will be the ***She did explain this was an estimated dateSection of our terms of service also state that all transit times are estimatedI apologize that our driver had a delay on route causing your vehicle to be available later then expectedDelays during transit are very hard to predict, for this reason we cannot stress enough that all dates and times are estimatedSection also does state that in the event of a delay we will not be responsible for rental cars, hotel stays or any other consequential damage caused by the delaySince delays are our of our hands and not something we can control we cannot be held liable if a delay occursBy signing our terms of service on May *** its implied that understood our policy and went along with the bookingIn regards to the damages we do have an active claim pending for youElizabeth is the claims manager and is currently reviewing your claim and will be contacting you todayI apologize for the delay in communication however we wanted to make sure all of the information was sent to the correct locations and we are awaiting feedback from the port locationsNormally once we receive feedback about the claim we contact you with an update on the statusI have made this claim a top priority and you will receive a call today. Thank you very much