Melo's Auto Service

Good Afternoon, I am so sorry that you had a bad experience with our company thus farI have attached a copy of our terms of service that you agreed to on and have highlighted the areas of importance pertaining to your complaintAccording to the records of this order it shows in our system that you had made a delivery change after you had already dropped your vehicle offIt shows that you wanted the vehicle held at port until August [redacted] due to a change in the time you will be at the delivery locationThis change was made on you spoke with our representative Taylor who had explained at that time storage fees would accrue and you would be held responsible for all fees caused by this change in deliveryYou advised that you understood that you would be responsible for storage fees and we went ahead and updated your order to reflect the changeSection of our contract does explain the storage fees and does state that you will have free days and be charged $20/day after the free days are upSince there was a slight delay in transport for this vehicle we had only charged you $15/day for the storageWe are unable to cover any rental car fees because of the delay because as stated earlier all dates and times are estimatedPlease see section of our terms of service that does explain that all transit times are estimatedOur carrier does not guarantee pickup or delivery on specified dates but will make a good faith attempt to meet quoted timeframesIn the event of a delay shipper acknowledges that we will not be held liable for rental cars, hotel stays or any other claimed expense caused by the delay Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , They contacted me directly and reimbursed me in the form of an [redacted] gift card and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Good Afternoon, I understand you are still upset at this situationAs stated previously theirs no way for me to confirm what was verbally said between you and are representativeI understand you were unable to inspect the vehicle until after it was delivered however you elected for Kyle D [redacted] to receive the vehicle and sign off on the inspection [redacted] received the car and signed our inspection sheet notating there was no damage at the time of deliveryWhen we are contacted after delivery about damages done to the vehicle there is only one way for us to tell if damages occurred in our possession and that is by the inspection done at the time of delivery [redacted] felt comfortable enough to sign off on the paperwork with no damagesDue to this we are unable to confirm if damages occurred after delivery and are unable to process your requestIt is very important that our terms of service are reviewed and signed prior to vehicle pick upThis means you understand the process and agree to our practicesUnfortunately we are unable to move forward with your requestWe will process you the refund of $once you confirm that it is satisfactoryThank you

Hi ***, As per our the signed terms of service we received from you (and require from all our customers) once a driver is dispatched to pick up your vehicle, refunds of our fee are not refundableThe moment a carrier is dispatched, we incur all our costs for finding and organizing the transportHad the cancellation request happened prior to this point, we would be obligated to refund Thank You

Good Afternoon, I have looked into your order and I show no record of you inquiring about this situation with our companyAfter seeing this we reached out to the driver however he informed us that this was over a month ago and does not have the information you are looking for because police searches are standard at driver check pointsIt looks like you went directly through the driver prior to this complaint so this is the first time we are being made aware of this situationI do apologize however there is no way for us to receive the information you are looking forThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You can log into there website at anytime and the estimate does not change for [redacted] to [redacted] **They are baiting people by using low quotes, but they cannot honor their quotes because they are in no way near accruate over dollars off in my caseI recieved a phone call confirming a price and a pick up and niether were kept In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After demanding to speak to the owner after dealing with very rude staff I was able to find out on my own who the owner was and I contacted himMr.v [redacted] was very understanding and rectified the situation did not charge me for the unauthorized car wash and my dispute has been settled In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because there were no leaks when you picked up the car in California I have a full video of the car being taken off the flatbed in New York and you can hear a loud boom when your guys were taking the car off the truck In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Good Afternoon, I do apologize for the inconvenience you have experienced with our companyI have arranged for our head supervisor to contact you today to help alleviate some of the issues you are experiencingThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: conversations has now only started this week maybe because of my complaint What I would like to know if this carrier that I had no dealing with or payed for any type of service decide not to pay where does that leaves me beside with a damaged vehicle At this point I think that I have been patient enough having faith in [redacted] the the company that I paid for services and believed to be looking out for the interest of its customers Until my vehicle is repaired I will be seeking other organizations and options of reporting and advise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , sooke yesterday with the business and are working on a resolutionThe business sent an email to the carrier to file a claim with them Sincerely, [redacted]

Good Afternoon, I apologize that you are unhappy with the transport thus farI have attached a copy of the terms of service you agreed to on and I have highlighted the areas of importance pertaining to your complaintSection and of our contract explains that all dates and times are tentative nothing is ever guaranteedThe reasoning for this is because we cannot predict delaysAs stated earlier your shipment was pushed back because our subcontractor was trying to reach you for pickup and was unable to get in contact with youThis caused a domino effect with the delivery extending the transport timeI offered you the subcontractors information because you were requesting phone records and that is not something we can provide because the phone calls were not made by our company to schedule the pickup so we are not in possession of those records Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is not the same damage, at time the vehicle was droped with crowley, the bumper had a little scratch and the damage on the back lift door was the word outlander and in my letter im stating that this damage is not being claimedHowever, the huge dent in the back lift as seen in the pictures was not there and as per pictures is completely new, the antenna was not broken and the bumper had an additional big scratch that follows the same line with the huge dent in the back lift door If you look at the report codes on the back door it states code (missing emblem) it does not have code (bent) or code (dented)The antenna is marked as OK without any additional code, on the left side is broken, when the vehicle was dropped it was scratch on the door not on the side pannel, however if you look at the estimate this is not being claimed due to not noticing it at the time of final inspectionThe bumper received a heavy hit that left a line deep into the bumper this was not there, and if you follow the line, it lines with the dent on the backlift door because both were caused by the same eventIf your office personnel were more customer service oriented and had the courtesy to its clients to receive or return calls or emails all of these damages could have been clarified as stated in this communiation and a satisfactory resolution could have been reached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI reject this response due to the fact there was a delay according to the details of the contract. The driver they contracted to deliver our vehicle ignored their CONTRACT to deliver to the home on the CONTRACT be paid for. The desired delivery address and person was designated in the CONTRACT. He also called us stating he had our car, which showed no delays and we told him to deliver to the address and person in the CONTRACT. And due to his unwillingness to follow this CONTRACT the company speaks of, and what we told him to do, they failed to honor the CONTRACT which cause my family to have to pay for hotels for a weekend and rental car. So if they want to quote tier CONTRACT, then they failed to do what we requested and paid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** And *** ***

Hi ***, Thank you for bringing this issue to our attentionPlease contact us at ###-###-#### to give us all the details regarding this situation so that we can further assess the carrier and determine liabilityThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The information is no longer needed as the subcontractor FINALLY picked up the motorcycle on the FOURTH attempt (after failing to show up the previous three times) Just to add, the subcontractor just called to CANCEL delivery of my motorcycle today after I took off a day of work to receive it To RRAT: I still expect your company to atone for the terrible service I received and when your president returns from out of the country in October (ostensibly, according to customer service, has no contact with anything dealing with his business until then), I will be contacting him
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon,I apologize for the confusion with this order As stated earlier our records indicate that you requested to have the vehicle held at the Long Beach port until 8/*/When I review the records I am referring to the order log not a recorded phone callIf you look at of our terms of service is does state " This contract supersedes all prior written or oral representation" the reason we have that in our terms is because we do not have a record of recorded phone calls so our written agreement is all we can go byWe honored your request and held the vehicle at our facility and informed you of storage fees and you understoodThe storage fees are normally $20/day however we only charged $15/day due to the inconvenience you had experienced Thank you

Hi ***, Our customer service department has reached out to you in regards to this issueWe will continue doing everything we can to ensure you are satisfied with our serviceThank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint of delivery of car and lack of customer service.ID# *** and have determined that my complaint has NOT been resolved because I at no point could track my cars whereabouts other than the original pick up in New Lenox, Il and was never given a straight answer to where my car wasAlso, I was the one making all the phone calls checking on the status of my carI'm sure if the company checks their records they will see that I was the one checking the status, not themAlso, when I called the company on August ** to confirm delivery for that day, I was told ,yes, I was still expected to get delivery of my car that dayBy 5pm of that day, still no car, no phone call! What a horrible way to run a businessI certainly understand that mechanical and weather play a role in transporting my car, but have trouble understanding why I wasn't notified of any pertinent updates and why I couldn't track my carYes, my car was finally delivered , days later than scheduled and much aggravation and worry on my endTo hide terrible customer service behind mechanical and weather excused is unacceptable
Sincerely, *** ***

We apologize for any inconvenience but the full refund was processed on the day that this was canceledThe customer received a full refund of the $1,on 06-**-