Merchant Account Solutions

Complaint:
I am rejecting this response because: Merchant Account Solutions is deceitful to their Clients and should be forced to close
down
Regards,
D*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID The merchant makes several deliberately incorrect statements, and I stand behind my original complaintTheir fees are not disclosed (a typical billing statement charges different amounts each month as "other administrative fees" and suggests we call the company to find out what those are) and our representative clearly offered us terms of one year with no termination feeI provided MAS with proof of this--an email from the sales rep(Somehow their "termination fee" went up from $to $in their response to you!)
However, I will accept their resolution to cancel our account and stop charging us ANY fees ever againThe equipment was sent via first-class USPS on March to the company at their P.OBox address, which is the only one I had, and to the attention of our sales rep, Bryan PeltoI have a USPS receipt for the transactionThank you for your assistanceRegards,
*** ***

After
reviewing this merchant’s account notations, communications and agreements the
following timeline will provide a better
understanding and clarification
Merchant applied
for services on July 14, at 10:am and spoke with one of our senior
account executives and was provided with a quote for accounts for the
different equipment programs the merchant requested for their businessMerchant
was advised to submit Merchant Processing Application for both accountsDuring the application process, it requires pertinent
information such the business information, owner’s information and banking
informationEach and every page of the application process requires
confirmation and submission, lastly on the last page it list ALL terms which
includes any and all fees pertaining to the services requestedThe agreement
was digitally signed with the following IP address embedded ***
To
accommodate the merchant’s misunderstanding as a courtesy the following was completed
in November
- one of two cancelled with
no termnation fees($645)
- courtesy refund for
month of service fees on cancelled account ($55.85)
- on opened account reduce
month contract to months
- reduced the monthly
service fees on open account by 50%
Merchant’s desired
settlement cannot be granted because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readMerchant Account Solutions have already addressed this case
outside of the Revdex.comNo refunds will be issued as the account was requested,
services rendered, installed and is actively being usedMerchant must complete
month contract on remaining accountMerchant also needs to return equipment
provided for the mobile processing account that has been closed
EPN serial number: 3***
MAS Returns

Terms and Conditions were provided during initial application, available to read, download and retain a copyMerchant neglected to read but did agree to them via digital signature with IP address embedded.
Proper closing procedures were not followed in May, request for refunds have been declined as account was activeAs a courtesy for the merchant misunderstanding, Termination fees have been waived and account is scheduled to be closed and the end of the billing cycle (9/30/15)

As Stated by the Business This merchant concerns are they were not provided with equipment according to their last response nor agreement copies, please find below tracking information where the original equipment was delivered on 07/24/then returned on 09/09/15, merchant had equipment in their possession for almost months before deciding to state they never received itAlso agreement copies were also mailed out during the inception of the servicesMerchant Account Solutions has provided the merchant with the services they requestedMerchant proceeded to install the mobile application on 07/21/and did a test transactionMerchant called in September wanting to discontinue their service and was offered to cut their monthly service fees by 55% and reduce the agreement of months to month, which releases them from 66% of the financial responsibility of a year agreementMerchant agreedThe merchant is able to process credit cards as form of payment via the mobile application they have installed without needing the additional free mobile swiper by manually entering card holders information Best Regards, ** ** Operations Manager

ApologiesDates are offPackage was received at Parcel Box on Saturday 10/24/(office closed), however packages were not sorted until 10/27/when the offices were openAs advised on closure email with closing procedures both closure form an equipment must be received in order to proceed with closure, there for the form received on 10/21/was incomplete(no equipment) and does not initiate the closing process until all requested docs and equipment is received, once again all this was provided to the merchant and explainedPer agreement merchant must submit closure request days prior to contract end date for processingIt takes days to process proper closure and to ensure no future billing, per agreement program guide section (link below) provided during the inception of the merchant accountNo refunds due per agreement and services renderedAgreement has been completed and no additional fees are duePlease read all terms and conditions provided to avoid any additional confusion
https://www.ipaymentinc.com/docs/librariesprovider11/guides/ms-program-guide.pdf

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID 11386215, and find that this resolution is satisfactory to me
Regards,
K*** ***

Complaint:
I am rejecting this response because:
Your assertion that because I didn't get your name correctly (Integrated vsInternational) invalidates all of my claim, is the biggest pile of nonsense I've ever heard. The phone numbers I was instructed to call from my phone APP is YOUR company, whether I quoted your correct name or not. The people I spoke to still represent YOUR Merchant Account Solutions/International Card Services Company PERIOD. My mistake of misquoting the name Integrated with International doesn't negate ANY part of my claim against you for your bad business practices. Let's discuss AGAIN what those areYou state in your letter, "Equipment was received July 10th, (packages were sorted July 21st, 2015)...". This is clearly falsification of documentation of the signed return register receipt I have, which clearly states the equipment was received on July 6, 2015. You can't account for mail received for days?????????????????? Your policy for NOT sorting your mail for an additional days has NOOOOOOOOOOOOO bearing on my account status. I believe this is just another stalling technique from you to try to charge me an additional month. I have had to deal with your stalling techniques SINCE MARCH 2015, when I first indicated to you I DID NOT want your services. I have NO intention of paying you ANY additional funds because you can't run your business in a business-like manner.
Here is another BIG LIE: You state in your letter "also available on the terms provided through online application and welcome packet mailed out...etc". I NEVER received ANY "welcome packet." To the best of my recollection, I NEVER filed any ONLINE application.
I also reiterate my last statement I made in my last fax to the Revdex.com of documentation I had. I would have needed to apply MYSELF for a REAL digital signature. In order to do that I would have been asked to provide valid forms of ID. My IP address CANNOT be used as a verifiable digital signature because IP addresses can be spoofed.
Let's also NOT forget I have NEVER received a copy of this illusive "contract" you stated from the beginning on the phone with me that I supposedly personally signed, and that your were actually looking at it. I asked for it twice in verbal conversations and once in a formal email. I have asked for it in my last response to you as well. This is clearly just another stalling technique of yours.
In addition to wanting personally signed documentation you claim you have, I would also like the name of your supervisor. And the name of THAT person's supervisor as well. I will continue to report your business practices( I will be sure to report your correct name) to as many agencies as I can findI can see from the numerous complaints on the Revdex.com website, there are others who have been hurt by your company.
I have NOT forgotten the written account I have of two people who called your company as well.
If you were a reputable company, you would have realized that I was NOT the sort of business that needs your services. You would have GLADLY refunded my money. You would have saved yourself a lot of time, aggravation and expense. I would suggest you calculate the cost of your employee's time and effort so far, in comparison to the approximate $you are trying to take from me. I believe there will be a point in time that you will realize this will cost you MANY more times this $you are trying to take from me now.
Regards,
*** ***

We've been a customer of Merchant Account Solutions for over a year, and Sarah is our rep She has been great to work with, and always follows through when we need assistance quicklyEveryone I've interacted with in terms or support and customer service has been knowledgeable and professionalThank you for the good service and competitive rates!

In
order to address this merchant concerns we have reviewed their account notations,
communications and agreements
On
09/19/at 1:PM PST merchant downloaded our
Mobile Application Smartswipe,
and applied and completed application on 9/19/at 1:PM PST for the
services in question without speaking to a representativeMobile App requests
pertinent information to be entered in prior to application submission, these
steps include but are not limited to
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Our
application process is very clear, concise and requires acceptance by the
applicant in each step of the process, the final step is a set of terms, this
section provides all important details in regard to the terms, conditions,
pricing and structures for each respective applicationAll items listed in
question via the complaint detail is available at that point and view-able
prior to acceptance of the terms listed in our agreementsThere is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded
***
In
closing, the desired settlement requested by MsVigilante cannot be granted
Despite the inaccuracies of the detailed complaint Merchant Account Solutions
agrees to close the account as a courtesy to their misunderstanding of the
terms and conditions they agreed to for the services they requested, we will
release the merchants financial responsibility from their month contract and
cover their Termination fees of $ANY fees accumulated during the active
state are valid as merchant has used the services providedIn addition
Merchant Account Solutions will not pursue to file any reports of the merchants
emotional, life threats and defamation they have done to our employees and our
company during the time we were trying to assist with their confusion

In no way shape or form have we violated the agreement which the merchant agreed to when they requested services, we did not solicit to have them apply, they requested a way to process credit cards as form of payment for their transportation businessServices were
provided, if the merchant proceeded with the agreement without having a full understanding of the terms they were provided to read through and ask any questions it is unfortunate that we are being blamed and accused of "scamming" people.
On October 12, 12:pm merchant downloaded one of our mobile application called Smartswipe and applied for service in questionWithin the application process it request pertinent information listed belowMerchant proceeded to provide all the information and agreed to all rates/fees associated along with the year contract. There is full and
complete disclosure included with all of our applications. Application was
signed with digital signature that has the following IP address embedded ***
Business Name
Principal Owner Name
Federal Tax ID #
Social Security Number
Expected Processing Volume
Checking Account Number
Bank Routing Number
Merchant Account
Solutions stands by its services, products and terms listed in our fully
disclosed and completely transparent contracts at all times and while we feel
that we have delivered the services requested to the best of our ability, we
will waive the termination fee due to their misunderstanding of the terms
providedWe will waive the termination fees as long as the equipment provided free of cost is returned in good and working condition to the address belowOnce equipment is received and tested account will be cancelled with in business daysAny fees accrued during the active state of the of the merchant account are valid as services were requested, provided and actively used. Merchant Account
Solutions would like to advise the merchant in their future business ventures to
always read and have full understanding of the terms provided for services they
are requesting to avoid confusion such as thisEPN Serial Number 3***
REF#MAS Return
Hodencamp Rd #

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID 11416369, and find that this resolution is satisfactory to meI was very pleased to receive a call from the business and was granted a full return on the two months requestedThe early termination fee was waived and I was granted to close my accountI am very happy that the business took prompt action and had good customer serviceThank you very much!!
Regards,
J*** ***

Great customer serviceAll representatives I spoke with were very helpfulMy application was approved in day! Haven't started using the service yet, but it's nice to know they are there to help

In order to address
this merchant concerns we have reviewed their account notations, communications
and agreement
Calibri, sans-serif;">Merchant download our
Mobile Application Credit Card Reader which is available for download free of
cost and requires and merchant account in order to function properlyMerchant
proceeded to apply for said merchant servicesDuring the application process,
it requires pertinent information such the business information, owner’s
information and banking informationEach and every page of the application
process requires confirmation and submission, lastly on the last page it list
ALL terms which includes any and all fees pertaining to the services requested
The agreement was digitally signed with the following IP address embedded 108.***
It is unfortunate the merchant neglected to read the terms provided during the
inception of the account
The equipment was
also provided free of cost per the terms of the merchant account agreement that
was requestedMerchant proceeded to complete the installation process and ran
a test transaction for $0.02, services have been installed and used
Merchant’s desired
settlement cannot be granted only because the merchant failed to read the terms
providedThis mistake costs our company application fees, licensing fees and
activation feesAll information pertaining to the services requested were
available to readDue to the merchant’s misunderstanding as a courtesy we will
cover the remaining of a month contract as well as all their termination
fees totaling $In order to grant this offer, merchant must return
equipment provided in good and working condition to the address listed below
No refunds will be issued as the account was requested, services rendered,
installed and usedAccount will be closed as soon as equipment is received,
please retain any tracking information for your records, any fees accrued
during the active state of the account are validMerchant Account Solutions
would like to advise the merchant to always read and understand any and all
terms provided during any of their future business ventures in order to avoid
any misunderstandings they may have and avoid costing all parties involved any
fees
EPN serial number: 3***
MAS Returns
Hodencamp Dr #
Thousand Oaks, CA

Complaint:
I am rejecting this response because:The agent that helped was not clear when I asked him what the fees wereHe did not mention the monthly fee or the contactHe also did not tell me that I was agreeing to a contract when I was filling out the application
And when I asked him when I found out there was a contract, I asked why he didn't tell meHis response was that it's not his job to let me know there is a contractAll he has to do I'd get me to fill out the applicationI have done some research and I have learned through online reviews that this company does this alotThey suckered people into filling out the app not knowing it's a contractI shouldn't have to pay for anything I haven't used! I didn't even activate my account
Regards,
*** ***

Complaint:
I am rejecting this response because: I have been told they will credit my accountI will accept the response once
they have refund my account.
Regards,
T*** ***

He was very helpful and answered all my questionsVery friendly and had wonderful Costomer service!! I will definitely be asking for him for any future calls

Our billing reflects account closure and zero billing for the month of Marchplease let us know if you receive any billing in April once again we will bill back not forward.
as previously advisedAfter reviewing account notations, merchant account was closed February 22, per our procedures after receiving the equipment on February 10, Merchant was billed for the month of February since account was active for the first daysMerchant has not accrued any March billing, fees charged in the beginning of the month of March are for the previous month (February) we bill back not forward

Complaint: To be clear this complaint is now closed and I do not owe any service fees If I in fact owed anything A valid response would have included that information and a breakdown of service fees Merchant Account Solutions has repeatedly failed to provide that information
Regards,
A*** ***

Never had a problem with reaching a live person and they were always able to help
there was never an issue with receiving monies from credit card transactionsnow the business was sold, Rose was very helpful terminating my account