MerchNow, LLC

Hi ***, I'd like to explain further what actually happened with your order so you do understand fully why this delay occurred and I would also like to apologize on behalf of our whole team for the unsatisfactory service you feel you received when you contacted us for an updateI completely understand the confusion and frustration these delays can cause so I will remind the team today why its so important for us to provide as much information as possible when answering calls and/or emails The good news is your vinyl has shipped and is on it's way to you now! You can track your order at USPS.com using this tracking number: [redacted] With this delay we did experience a few things that created a bit more of a delay than anticipatedWe were informed by Hopeless that the manufacturer was experiencing some issues with the letterpresses and it did slow down productionOnce we received this information (9/21) we immediately sent an email out letting everyone who ordered know there was going to be a delay pushing the vinyl ship date to after 9/To compensate those who were impacted by this delay the email included a 20% off coupon code provided by Hopeless, a special poster was created to ship along with the vinyl and digital copies of the full album were sent out days prior to the release date to all customers impacted by this delay The vinyl did not arrive by the 25th as originally we expected, we followed up with Hopeless immediately for an updateAfter they made a few phone calls they were able to find that the shipment was being held up in customs and once released was slowed down by the backed up shipments caused by the hurricane in Puerto RicoUpdates on this were provided to us on 10/and we immediately sent out a second email letting all our customers know they should be arriving 10/and would begin shipping immediately once they arrived Thankfully they did show up on the 5th and we were able to begin shippingAgain I do apologize for the delay you experienced with this orderWe hope you're enjoying your digital copy of the album and the 20% coupon you received Your order should be arriving this week so keep an eye on your tracking Happy Halloween!

I am so sorry for the mix up on this, this should have been caught before shippingI understand you're moving so there is concern of a reshipment not making it to you in time so I went ahead and processed a refund for the jacket + partial shippingYou should be seeing a credit in your account in the amount of $within the next 3-business daysWe apologize again for the mix up and appreciate your order Please let us know if you need anything else- Krystal

Hi [redacted] , Your order was shipped via your chosen shipping method MEDIA MAIL which is a less expensive shipping option available on media itemsUnfortunately, with this less expensive option USPS does take a little longer to process shipping and tracking information is not always updated in a timely manner MEDIA MAIL shipping generally takes 2-business days dependent on your location, but can sometimes take up to days if you're in a rural locationYour tracking information does indicate it left our Albany location and is in transit, unfortunately we cannot file a claim with USPS or do anything further until the allotted Media Mail transit time has passedYour package has currently been in transit for business days so it should be arriving soonIf you have not received your package by March 31st please contact us again directly through our support site so we can begin the process of filing a claim on your behalfWe hope this information helps and your package arrives quickly Thank you!

Hello ***Thank you for placing an order with us and I am very sorry it’s taken our support team this long to respond back to you! I’ve taken a look into your past email and current wand would like to get this issue resolved.According to the tracking information, your package was delivered on 4/25.We will need you to contact your local post office right away to find out if they know anything about this package.If you live in an apartment community, or dorm please check with your front office/mail room as well to make sure its not being held for you.We will also need to verify the shipping address as well to make sure we do have the correct information on file.The address provided during checkout was: [redacted] ***USPlease let us know if this address is correct, and what information you are able to gather from your local post office so we can further investigate through our postal rep.Hope to hear from you soon,

Hi ***, We are so sorry for the delay in shipment, there was an issue with the manufacturer that caused the original ship date of 12/to be pushed back to somewhere after 12/18, we sent out an email on 12/letting everyone who ordered know there was a delayThis may have been filtered as spam due to it being a "mass email" from MerchNowUnfortunately although we expected the socks to arrive last week by 12/or shortly there after, they again were delayed in transit and finally arrived at our warehouse yesterday afternoon (12/26) and all orders are being prepped for shipment todayYou should be seeing your tracking email later this afternoonWe apologize again for the delay and hope you had a wonderful holiday despite the inconvenience this delayed caused

From: Lexi [redacted] -Saarniit Date: Thu, May 18, at 2:AMSubject: Re: 12120158To: [email protected], My complaint is certainly not closed since I have yet to receive said package, I'm pretty sure that by this point it's not comingFor something like this to come back and be said after I had complained before, they said the package was on its way to meI am just fed up and want to know if it has actually been sent or if I'm just waiting for nothing that I spent 55$ for, with some scam in the background.- [redacted]

Ordered a preorder item, was told it would be delivered on the date it came outDate was constantly pushed back until it didn't have a date anymoreThis was in JanuaryI want my money back

Hi ***, I was able to locate your email in our system and have responded to you directly that way, but I wanted to make sure to reach out here as wellDue to a technical issue we did have a small batch of shipments that were delayed slightly, but were processed for shipment early this morningIt does look like your order was unfortunately impacted by this delay.Your tracking number for the VOL shipment is: [redacted] You should see updates on this tracking number later this evening.I also processed a partial shipping refund for the inconvenience of not receiving a timely response from our CS team.We appreciate your businessThank you,Krystal

Hi [redacted] , I am so sorry your service experience has been less than satisfactory to this pointI will be speaking with our team to address the way this was handled and will be taking over from here.We did receive the claim report back from USPS this morning and they are denying the claim stating it was delivered as addressed, however we will be further pursing this issue with USPSI feel there is no need to make you wait for that whole process to have the issue resolved on your end so we're going to proceed with preparing a new shipment for youI just want to confirm a couple of things before we move forward, I'm sure you've already supplied this information over the phone, so I do apologize for the inconvenience of having to answer it again.Please confirm the address provided for shipment was correct: [redacted] ***And that you have checked with your apartment front office to ensure they are not holding the package for you as we do see this happen quite often.In your response please also include an alternate address we can use for reshipmentWe will not be able reship to the same address because of the prior issue with deliveryTalk to you soon! [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On a sidenote to the companies shady practice, they can't even read or type what the shirt they are selling saysAs for the shirts, the were ALWAYS advertised as blackWhen I did a reverse image search on the shirt for sale all the results stated it was blue; nowhere did I find a black version of the shirtA quick look into the reviews of Merchnow shows constantly star or The reason for me adding this additional information is me trying to show and tell Merchnow that they need to change, hire more customer support (I was told by Jordan they have three) and to overall get a better grip on what they put out there and publish on their site Regards, [redacted]

Hello, I would just like to let you know that my complaint has not been resolvedThey company replied back to my complaint a week ago saying they sent my product to me and that I should receive a tracking number and they also said they would refund me what I paid for shipping, they haven't sent me a tracking number, a refund, or my product and I'm very fed up because this is exactly what they said to me in January when I first called them about my missing product, they are liars and scammers and something needs to be done about it, thanks

Hello [redacted] ,Firstly, I'm very sorry to hear about the issues you were having with your order, not to mention the unpleasant experience you had with our CS team.I completely understand your frustration over waiting for the item with little to no response regarding the delayThis is something we are working to correct!I've also spoken to Matt about the conversation you had with him on the phone and have addressed that situation with himIn no way is there humor in this matter.After taking a look into your order, I do see that it was shipped out on 3/and was delivered on 4/1:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= [redacted] Your shipping costs have been refunded in full as of todayPlease allow anywhere between 5-business days for those funds to post back onto your original form of payment.If there is anything else needed, please feel free to contact us and I hope you order from us again! Have a great day,

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

your package was ordered on the 4/and shipped on 4/our tracking is not fake your package is in Canada on route to you nowhere's the link to your tracking shttp://tracking.asendiausa [redacted] also the price for your order was $USD which I'm assuming was converted to Canadian currency on your credit card.here's a current currency transfer link http://www.xe.com/currencyconverter/convert/?Amount=47.57&From=USD&To=CADwe appreciate your business and I apologize that you are not satisfied but we have shipped your package and you should receive it shortlyxstevex

Hello [redacted] , Firstly, I want to apologize for all the trouble and issues you've been having with your order! I've taken a look in this for you and was able to find your email chain with our Customer Service team from the March 2ndThis is attached here for referenceThe order you've placed for Acceptance was originally scheduled to begin shipping around 2/for the pre-order packagesHowever, it was brought to our attention by their record label that there was a delay in production of the vinylOnce we were made aware of the delay, we emailed customers who've purchased the record to let them know that their order would be held in full until the vinyl arrived which we expected to happen around March 3rdAs of this morning we were still waiting on the vinyl to arrive, the good news is they were delivered moments ago and our team is working on getting those orders out nowYour package was shipped out and the tracking information is below for you: [redacted] via www.***.comIn regards to your digital download, digital downloads are sent to the email address used to place the order, in this case your email address was entered as [redacted] @***.comAccording to the email chain with you and our support team, we resent the download to ( [redacted] @***.com) today as wellPlease let us know if you have any questions or issues receiving the items above and we'll be glad to help! Have a great day,

You can leave out the compensation part, I just meant like an extra product or something for waiting months for my package, I don't want their money, thank you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'd just like a refund on the Keasby Nights LP, if that's okayThanks Regards, [redacted]

This order was in fact delayed due to items being delayed in transit to our facilityIt seems as though we experienced an error in our pre-sale department when these orders were going out for shippingWe apologize for the inconvenience this may have caused, please note management is addressing this issue with the pre-sale teamWe will be taking care of this situation today by refunding the customer in full for this major inconvenienceThank you, Merchnow

Hello [redacted] ,I am very sorry that this was not taken care of for you in a more timely manner! We'll be addressing this with the customer service representative who was assisting you to make sure this type of overlook does not happen again.The items you were waiting to arrive from Shawn have been delivered and your package was sent out earlier this morning via [redacted] .You can keep track of it's progress using this tracking number [redacted] The US Postal Service recently informed us, that some packages can spend as long as 5-weeks in customs before reaching their destination This varies by country, and customs lawsSo please allow 2-weeks for transit time.We always recommend you check in with your local post office throughout transit time to avoid having the package returned to us.According to the information that was provided to me, your order contained a handful of out of stock items.As requested those have been refunded back to your account along with partial shipping.The total of this amount was $and was sent to your PayPal account moment ago.Thank you very much for your understanding and we're very sorry for how long it's taken to have this matter resolved fro you.Please let us know if there is anything else we can help you with!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still believe that your products should be properly described, such as the Night Verses product that contains bare breasts, which should have a listing of pornography content on the product page Regards, [redacted]