MerchNow, LLC

Hello ***, Your order processed for shipment on 3/22/2017 You can track your order here: *** Please let us know if you need anything else

Hello ***, Thank you for placing an order with us and I apologize about any delay in response to your email with customer service! I've taken a look into this matter for you and do see that your order was shipped without any changes madePlease let us know what size you were looking to
update your order to and I'll be glad to have this item reshipped with a return label for the incorrect sizeOnce shipped, I'll forward the tracking information along to you! Hope to hear from you soon,

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Hi [redacted],  Unfortunately, the package has not made its way back to our warehouse yet so this is why we have not been in contact regarding your return. According to USPS they still have the package at their Albany sorting facility as of January 3, 2017. From what we are able to see...

the package was marked as return to sender due to an error in the address. I have filed a claim with USPS for this package as they should consider it lost as it has been at the same location for over a month. As with any return to sender package the original shipping costs are not refunded because we did ship to the address provided and paid the cost of shipment.  I have processed a refund for the cost of the items as we would if the package had made it back to us. You should see that in your PayPal account now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I still believe that your products should be properly described, such as the Night Verses product that contains bare breasts, which should have a listing of pornography content on the product page.
Regards,
[redacted]

your package was ordered on the 4/14 and shipped on 4/17. our tracking is not fake your package is in Canada on route to you nowhere's the link to your tracking shttp://tracking.asendiausa[redacted]also the price for your order was $47.57 USD which I'm assuming was converted to...

Canadian currency on your credit card.here's a current currency transfer link http://www.xe.com/currencyconverter/convert/?Amount=47.57&From=USD&To=CA...⇄ appreciate your business and I apologize that you are not satisfied but we have shipped your package and you should receive it shortlyxstevex

Hi [redacted],  We completely understand your frustration. Situations like this unfortunately do happen when dealing with an outside manufacturing company due to several factors including transit delays. We do our best to avoid any delays we can prevent, but when the delays are caused by outside sources we have no control, but once we're aware of the delay we do our best to update customers in real time. An email was sent out to everyone who ordered this item as well as those who ordered the beanies (same manufacturer) letting them know about the delay so alternate gifts could be purchased if needed.We unfortunately cannot refund you for the socks as you will be receiving them shortly. I did however process a refund for your shipping costs for the inconvenience. You should see the credit of $5.32 in your account within 3-5 business days.Your tracking number is: [redacted] You can track your order at USPS.com

I apologize for the delay in shipment on your order. It looks like there was an issue with it transferring into our system, which our customer service team noticed on Tuesday so it was pushed in manually. I went ahead and canceled this order entirely as requested, your PayPal account has been...

refunded in full.

Hi [redacted], I was able to locate your email in our system and have responded to you directly that way, but I wanted to make sure to reach out here as well. Due to a technical issue we did have a small batch of shipments that were delayed slightly, but were processed for shipment early this...

morning. It does look like your order was unfortunately impacted by this delay.Your tracking number for the VOL 2 shipment is: [redacted]You should see updates on this tracking number later this evening.I also processed a partial shipping refund for the inconvenience of not receiving a timely response from our CS team.We appreciate your business. Thank you,Krystal

Hello [redacted], Firstly, I want to apologize for all the trouble with this order and the delay with getting your exchange completed. We've recently had a high volume of returns sent back to us which was causing some orders to take longer to process then average.I’ve looked into your order status...

and the requested exchange was processed/shipped on March 20th. According to the tracking information below, your order was delivered as of yesterday:*We waived any restocking or shipping fee as well for the exchange since it was processed over the allotted time.Please let us know if you had any issues in receiving it and we'll be glad to take a further look into this! Have a great day,

You can leave out the compensation part, I just meant like an extra product or something for waiting 7 months for my package, I don't want their money, thank you.

Hello [redacted],Firstly, I want to apologize about the delay in response to your email regarding your out of stock item. I've taken a look into this for you and see that you've requested the baseball t-shirt in a size 2XL instead.We've updated your order to this size and have shipped your package! You...

can follow the status of it at www.usps.com with the tracking number: [redacted] Your shipping costs have also been refunded in full for this inconvience.Please let us know if there is anything else needed,

Hi [redacted],   I'd like to explain further what actually happened with your order so you do understand fully why this delay occurred and I would also like to apologize on behalf of our whole team for the unsatisfactory service you feel you received when you contacted us for an update. I...

completely understand the confusion and frustration these delays can cause so I will remind the team today why its so important for us to provide as much information as possible when answering calls and/or emails.   The good news is your vinyl has shipped and is on it's way to you now! You can track your order at USPS.com using this tracking number: [redacted]   With this delay we did experience a few things that created a bit more of a delay than anticipated. We were informed by Hopeless that the manufacturer was experiencing some issues with the letterpresses and it did slow down production. Once we received this information (9/21) we immediately sent an email out letting everyone who ordered know there was going to be a delay pushing the vinyl ship date to after 9/25. To compensate those who were impacted by this delay the email included a 20% off coupon code provided by Hopeless, a special poster was created to ship along with the vinyl and digital copies of the full album were sent out 2 days prior to the release date to all customers impacted by this delay.  The vinyl did not arrive by the 25th as originally we expected, we followed up with Hopeless immediately for an update. After they made a few phone calls they were able to find that the shipment was being held up in customs and once released was slowed down by the backed up shipments caused by the hurricane in Puerto Rico. Updates on this were provided to us on 10/4 and we immediately sent out a second email letting all our customers know they should be arriving 10/5 and would begin shipping immediately once they arrived.  Thankfully they did show up on the 5th and we were able to begin shipping. Again I do apologize for the delay you experienced with this order. We hope you're enjoying your digital copy of the album and the 20% coupon you received.  Your order should be arriving this week so keep an eye on your tracking.   Happy Halloween!

Thank you for placing an order with us and I'm sorry to hear you've been having issues in receiving it!  I've looked into your account and see that on 3/17/2017 your order was flagged as a fraudulent order and was cancelled in full on that day.  We've had a high volume of orders coming...

through recently that were fraudulent and because of this our IT department has implement a system to check questionable order.  I apologize about any inconvenience this has caused you! If this is a valid order, please feel free to place another order with us and email [email protected] with your order number/explanation of the situation. We'll be glad to have it pushed through so this does not happen again.  Please let us know if there is anything else needed!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,   [redacted]

Hello [redacted], Thank you for placing an order with us and I'm sorry to hear you are having issues with receiving your item!  I've looked into your account history regarding your missing package and claim with USPS. this was put in motion on 2/10 at the time of your contact with one of our...

customer service reps. While claims with the Postal Service typically take 1-2, there are times where it could be longer. According to the information provided to us by the postal service they were unable to locate your order and deemed it lost. We'd like to help resolve this issue for you still though! Please let us know if you would like to have a refund or reshipment of your order and I'll be glad to get this take care of for you.  Talk to you soon,

This order was in fact delayed due to items being delayed in transit to our facility. It seems as though we...

experienced an error in our pre-sale department when these orders were going out for shipping. We apologize for the inconvenience this may have caused, please note management is addressing this issue with the pre-sale team. We will be taking care of this situation today by refunding the customer in full for this major inconvenience. Thank you, Merchnow

As I understand he customer has confirmed she did receive her order, we will need to reverse the refund that was provided earlier this morning by recharging the amount of $25.85 If the customer is not in dispute of this we can go ahead and process that for her, but did not want to do so without providing information on it ahead of time.  If she can confirm she understands this we'll go ahead and get that sorted out.

Hi   Thank you for placing an order with us and I'm sorry that you've had issues with your order.    Due to a technical issue with our email server, the email you submitted via our contact form was never fully integrated into the system.  As far as the unanswered...

voicemails go, I will get with our team to see where the disconnect was there.   I've taken a look into your order and the reason for the delay is in fact due to the Oceans Ate Alaska Hoodie. This item was not produced by us but rather provided to us by Fearless Records for the band.  We've been in contact with them regarding this item but have yet to hear back. I apologize greatly about this but at this time I do not have information to provide on when this is shipping.   What I can do though is have the remaining items in your order shipped and we'll send the OAA hoodie once it arrives.   Your shipping will also be partially refunded for the inconvenience and you'll receive tracking information via email once the first part of your order is shipped.  Please let us know if there is anything else we can do for you,

Hello [redacted], Thank you for placing an order with us and I'm sorry to see that you've had so many issues with order #[redacted]. If you could please send a photo of the [redacted] T-shirt, we'll be glad to look into the printing error and ship you a replacement. Below you'll find the information...

on how to send items back for a refund: For an easy exchange, please fill out the R/E form on the back of your invoice and include in your return package.  If you did not receive a copy of the form please visit our support center and click on the link for return/exchange form. [redacted] We will accept an exchange on any clothing item as long as it has not been washed or worn and is in resellable condition and is returned within 60 days of original order delivery date. For all music items we will only be able to accept returns on items that are unopened. We will need you to ship the original merchandise back to us including your completed return/exchange form in order to process your return or exchange. If this information is not included in your packaging we will not be able to process your request. All returns/exchanges must be received within 60 days of your orders original delivery date. Once we receive the returned merchandise, we will process your exchange and reship the item you request. If there are any issues with your exchange we will contact you via email. You will be responsible for a reshipping fee in addition to the one-time $2.00 restocking fee. The restocking fee is charged per order, not per item. If you are just returning an order and would like a credit to your original payment method (credit card or paypal), you will be refunded for the cost of the item(s) minus the $2 restocking fee once your returned merchandise arrives. Please ship to - Attn. Returns & Exchanges Merchnow, LLC PO Box 38189 Albany, NY 12203 Be sure to use a trackable shipping method and hold onto your tracking number when you return the items. We cannot be held responsible for any returned merchandise unless you have obtained proof of delivery. Please allow 7-10 business days from the date of delivery to our warehouse for the exchange to be fully processed & reshipped. Let us know if there is anything else we can do for you!