MerchNow, LLC

I spoke with the team this morning about thisMaria said she was in touch with you about the order due to the item requested being out of stock, she has refunded the order for you in fullI confirmed the refund has been processed using the original method of payment VISA ending in
*** so you should see the credit in your account within 3-business days

Hello *** Thank you for placing an order with us and we apologize about any issues you are having with this purchase! At this time we have not received the Of Mice & Men Blanket from the manufacturer and have been told those will be arriving to sometime next week.
Because of this we are having the blankets shipped separately from bundle orders in order to prevent any further delayOnce they arrive in house we'll be shipping those out to customers right away! You should of also received an email about this matter as well. I'll be glad to have your shipping refunded for the inconvience of this allPlease let us know if there is anything else we can do for you!

Upon investigation I was able to locate the order in questionThe order was flagged by the credit card company as fraudBecause of this the order was canceled and refunded on 3/13/The funds were placed back on the card used ending in ***

Although some of the statements within the business's response are and this being the worst customer service I've ever had, I have reviewed the response made by the business, in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I want to thank you all for your quick response and resolution to my issueIt is very much appreciated
Regards,
*** ***

Hello, Thank you for getting in touch regarding your order. There was a delay in shipments for this preorder due to a delay in receiving the CDs from the labelThe preorder delay section of our website was updated, digital copies were sent on the release date and an email about this
delay was sent out, but there is a chance the email may have been filtered as spam so I do apologize for the confusionUnfortunately these sort of delays are our of our hands and we often don't receive updates regularly from the labels, and we pass along these updates as we receive them from the label. I did speak with our preorder manager today and she did confirm the CDs did arrive this morning and orders are currently being packed for shipment.You should receive an email with your tracking information shortly. Sorry again for the delay

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We processed the refund back on March 17th for the full amount of $Attached is a copy of this credit card transaction. If those funds are not appearing back in your account, please contact your bank/card holder for more information regarding those funds. Please let us know if you need us to provide any further information and we'll be glad to help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***, Please provide your order number so we can look further into this and provide a refundI was unable to locate an order in our system using your name and email address. Hope to hear from you soon- Krystal

Hello, Because your package is in transit we cannot processes a refund at this timePlease refuse the package when UPS attempts to deliver it so it will be returned to usOnce the package is returned to us we will process a full refund including shippingIt looks like your order
should be arriving to you by Friday according to your tracking informationTracking#: ***I have noted your order of the request to return and to waive the usual restocking fee and in addition process a refund for the full order including your original shipping costs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is a pressing matter and we have gone ahead and submitted the refund to the account on fileThe tracking number will be sent via email as of todayWe apologize for any inconvenience this may have causedThank you, Merchnow

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello ***,We are very sorry to see that you had some issues with your exchanged merchandise! After taking a look into this it looks as though Maria resolved this matter on 1/23/Tracking information shows that the reshipped joggers was delivered to you on 1/
(***) and you were refunded $on 1/22. Please let us know if there is anything else we can help you with!

Hello ***, Thank you for your patience while we checked into this with Ascendia! It would appear as though there were a handful of orders shipped out via their system with the same tracking information, causing duplicates to be entered. They've returned those packages to us over the weekend and we are working on getting those reshipped. Unfortunately, your order was one of those affected by the duplicate trackingI am very sorry for the inconvenience all of this has caused you! We've gone ahead and have refunded your shipping costs in full for this inconvience and your package was reshipped as of yesterday afternoon. Here is the new tracking information for your package: http://tracking.asendiausa*** This will update once the shipment has been picked up by Ascendia. You should see your package anywhere between 1-weeks, although sometimes international packages can take longer. Please let us know if there is anything else needed,

We apologize for the delay, this was due to the item you purchased being set up for presaleThe scheduled ship date was not until after 1/27/due to manufacturing time, it was delayed a little longer so I did go ahead and process a refund in the amount of $for your shipping
costs. Your order has shipped this morning and can be tracked at USPS.com using this tracking number: ***Information for you shipment should be available later this afternoon once USPS updates their tracking site. Sorry again for the delay Have a great day!

I am incredible sorry for the hassle with your orderRight now we are hosting our MerchNow sale which does cause some significant back up in our warehouseThis is no excuse for the long wait and lack of proper customer service handling thoughI personally went over to our customer service
team this morning to find out why your order hadn't shippedIt turns out one of the LPs did oversell so your order needed adjusting. The delay in processing this adjustment has taken much longer than it ever should so that is being addressed with the team now as well. I made sure your order was refunded for the out of stock item + full shipping costs for the delayYou should be seeing that refund in your account within the next 1-business days. The remainder of your order has been processed for shipment and your tracking number is *** You will be able to track your order at USPS.com later this afternoon. Please keep in mind the tracking info is updated once the post office picks up at our warehouse and scans the daily shipment sheets so it may not show any new information until this evening. I do apologize again for the lack of service you've received. If you need anything else please don't hesitate to contact us. Thank you, Krystal

Hello, I'm sorry you haven't heard back from our customer service team via emailI will look through our system to see if I can locate your email to determine why you did not receive a response.I do have good news though, I checked on this for you, it looks like your order is currently
out for delivery! You can track your order at USPS.com with your tracking number: *** Please let us know if you need anything else Have an amazing day!

***, I'm sorry no one has reached out to you with the information you requestedYour package was shipped from our facility in NY on 5/15/Here is the link with the tracking information*** It appears your package has cleared customs and
should be delivered to you shortlyIf you do not receive your package within the next couple of days please email me directly.*** thank you for your businessxstevexthank you for your business

Hi *** First and foremost I want to apologize for the trouble you've experienced with your orderOne of our customer service supervisors actually came across your order at the end of the day yesterday and began the process of investigating why it hadn't shipped.Upon
investigating we found that the Fit For A King - Rose tee is out of stock in extra large which from the account notes I concluded is the size you requestedIn a case like this you are supposed to be notified immediately which I do understand did not happenWe addressed this with Jordan and the rest of our customer service team this morningThis should have been handled a much quicker & clearer fashion.Unfortunately this item is a custom garment that requires some additional manufacturing time as it does require a special color processWe are expecting the finished product within the next - weeks. We know you've already waited well over any processing time without much explanation, because of this, we do not want to hold your order up any furtherSo we have processed a shipment for the in stock itemsYou can track your shipment at USPS.com using this tracking number: *** Please keep in mind tracking may not be updated immediately as it does take a while for them to process daily updates, we tend to see them happen the most in the evening. The delayed shirt will be sent separately once we receive the finished productsWe will email you with an update once your second shipment has been processedOne of our cs supervisors will be handling your order personally to ensure your second shipment is processed promptly and you receive an update once tracking is available We have also processed a refund for your total shipping costs $for the delayYou should see this back in your account within 1-business days. I apologize again for the issues you've experienced and hope that I've been able to help ease the frustration. Please let us know if you need anything else