MerchNow, LLC

Hi [redacted] ,Thank you for placing an order with us and we apologize about the delay in receiving it! It was brought to my attention that you've been speaking with our buyer (Shawn) directly regarding the items that need to be ordered for this packageAs of today, we are waiting on more item to arrive for your orderHe let me know that you've been in contact with customer service (Brittany) about some of the items being out of stock.She has informed me that those items will be refunded as requested at the time of shipment.In order to prevent any further delay in your order, I'd like to offer you the option of having the in stock item shipped out for you and we'll have anything pending shipped separately once they arrive.Please let us know if this is something your OK with and I'll have the team get this out for you.We appreciate your patience and understanding! Hope to hear from you soon,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However please be aware, I have already sent photos of the misprinted [redacted] shirt to Maria via merchnow support email on Jan 11th, 2018.I have attached another photo of the misprinted [redacted] shirt which is missing the band name font on the front breast. Please send another correctly printed shirt in LARGE and I will be ever so grateful! Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Even though they say they marked my order as fraudulent, I have not received my money back. Just checked my bank account and the full payment I made for my order still appears as blocked. If I don't get my shirt at least I need my money back. Regards, [redacted]

Thank you for placing an order with us and I'm sorry to hear you've been having issues in receiving it! I've looked into your account and see that on 3/17/your order was flagged as a fraudulent order and was cancelled in full on that day We've had a high volume of orders coming through recently that were fraudulent and because of this our IT department has implement a system to check questionable order I apologize about any inconvenience this has caused you! If this is a valid order, please feel free to place another order with us and email [email protected] with your order number/explanation of the situationWe'll be glad to have it pushed through so this does not happen again Please let us know if there is anything else needed!

Hello ***, Firstly, I want to apologize for all the trouble with this order and the delay with getting your exchange completedWe've recently had a high volume of returns sent back to us which was causing some orders to take longer to process then average.I’ve looked into your order status and the requested exchange was processed/shipped on March 20thAccording to the tracking information below, your order was delivered as of yesterday:*We waived any restocking or shipping fee as well for the exchange since it was processed over the allotted time.Please let us know if you had any issues in receiving it and we'll be glad to take a further look into this! Have a great day,

Hi [redacted] , I have passed your concerns to our customer service team with instructions to file a claim on this package immediately, contact you TODAY to get an address confirmation, and to provide you with the secondary shipment information once it is processedYou should be hearing from our team rep Brittany this afternoon with further details on the reshipment of your packageShe just has to file the claim with the postal service to get things goingWe apologize for the delay on this, international shipments do have a higher risk of being lost in transit due to the distance of travel and unfortunately we are not alerted of any issues unless we are contacted by the customersShe will be in touch shortly.Thank you so much for your patience

Consumer filed new complaint: I ordered things from merchnow on October 31st and still didn't receive anythingI paid 781,DollarsI wrote some emails to them and sometimes got an answer, sometimes notThey told me that my order will leave them soon but now it's over months that I've been waitingI wrote to the Revdex.com before and after that I got a reply from Merchnow that they will send my items immediatelyThat is two weeks ago and nothing has happenedThey don't reply to my emailsRefundI want my money backRegards, [redacted]

Hi [redacted] , The items you ordered are preorder items that were delayed in manufacturing, but were scheduled to begin shipping next week.I searched our system for your emails, but was unable to locate any emails from you in our help suite ([email protected]) so that would explain the lack of response from our support team I have canceled your order as requested & refunded your original payment method in fullThe credit should appear in your account within 1-business days

Thank you for sending your email address, I was able to locate your orderUnfortunately with tie dye items the color can vary due to the process used to color the garmentsWe understand you are unhappy with the way the item did turn out and we understand the original hats did not match the mock up due to a manufacturing issueBecause you purchased the items in a bundle you were charged a discounted price for eachThe t-shirt was $and the hat was $Your invoice is attached for referenceYou have been refunded for both of these items ($26.00) in full + $partial shipping refundYou should see the refund of $in your account within 3-business daysWe apologize again for the issues you experienced with this orderHave a great day, - Krystal

We unfortunately never received any emails from this customer so we were unaware of the issueI have been in direct contact with the customer to reach resolutionA refund for the missing items was issued this afternoon and customer was notified

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello ***, Firstly, I want to apologize about any delay in our support team getting back to you regarding order # [redacted] According to our email system, I am not seeing any emails regarding this matter but we would like to have this resolved for youI've taken a look into your order and due to an error in the system, your order is still pending in our systemYou've requested to have this item refunded and I'll be glad to take care of this for youHowever, if this is something you'd still like to receive instead, I'll have this shipped out today and expedite shipping to arrive tomorrow for youWe'll also have your shipping costs refunded in fullPlease let me know if this is something you're interested in or if you'd prefer the refundI'm very sorry for the inconvenience this has caused you and hope to hear from you soon! Jenny

I am so sorry for the delay. I spoke with our Presale Manager today and he indicated there was an issue with the print off of your order so it was never seen when they processed these shipments. We pushed it through and were able to get a shipment prepared for you, so your order will be... shipping today. You should have received the digital copy via email on street date, if you haven't received that portion please let us know and I will have it resent. Your tracking number for your CD is: [redacted] You can use this at USPS.com This tracking information should be updated later this evening around 6pm+ Eastern time once USPS updates their daily shipment log. Please don't be alarmed if you can't pull anything up right away, that is normal as it does take them a while to update their system after the pick up scan. I also processed a partial shipping refund for the inconvenience. You should see that back in your account or on your credit card within 3-5 business days. Sorry again for the inconvenience you've experienced with this order. Have a great day!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have made a previous complaint for this company, I had no access to email so I couldn't respond within the day windowI still have not received the sweater and now the tracking number says that my package was delivered when it was notEither the delivery of my order that was supposed to have day shipping time, or I want a full refund Sincerely, [redacted]

Hi [redacted] , We completely understand your concern! I checked on your new tracking information and I can confirm your package has cleared through Canadian customs as of May 15th Our international shipping company works directly with the US postal service to keep information updated, so we actually receive ways to track your order.I'm going to supply both of them via links so you can keep track on both of them, one may have more detail than the other through the process so it's good to check both Asendia tracking can be found here - http://tracking.asendiausa.com/t.aspx?p= [redacted] USPS tracking can be found here - https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1& [redacted] These work hand in hand, but like I said sometimes one with have more detail than the other so it's good to have access to both If you need anything else please let us know We apologize again for the inconvenience and confusion that Asendia caused with your order - Krystal MerchNow

I checked on order number *** as providedAccording to your tracking information your package was delivered to the address supplied on November 6, at 1:14pm To speak on the delay in vinyl manufacturing I would like to explain that we do not manufacture the vinyl in house, the
product is supplied to us by the band's labelIn some cases the manufacturer that the labels use have some issues that cause delays in manufacturing due to the complexity of the processIn these cases we do not have any control over those delaysWe are informed by the label once they are aware of the delay and we pass this information on to our customersWe keep our customers updated as we receive updates from the label via the manufacturer and ship the product immediately once it arrivesUnfortunately there is no way for us to compensate these delays as they are not caused by our company and the decision to apply any discount is that of each individual label selling the items, but we do honor requests to cancel / refund orders when they are made by our customers.You also chose MEDIA mail shipment, which does not carry the same - day delivery time that Priority mail does or - day delivery that First Class mail doesMEDIA mail shipping is a less expensive shipping option and therefore can take a bit longer than the previous mentioned shipping methods. I do apologize that you have experienced vinyl delays in the past,
but unfortunately as I explained this is not something we can compensate
for as it is an issue caused by the vinyl manufacturer and the goods
have been delivered although it may be a bit later than anticipated.Please keep in mind when pre-ordering vinyl in the future, due to the nature of manufacturing there is a potential for delay and digital copies when available are sent on street date to help alleviate the frustration delayed vinyl can causeHappy Holidays

Hi ***, I'm so sorry for the trouble you've had with this orderUnfortunately the information you received is correctYour shipment does look to have been lost in transit and we have filed a claim with the US Postal Service to attempt to locate and retrieve the original shipment
Under circumstances we would be able to provide a second shipment to replace the lost shipment, but in this case it is more difficult because we do not have any more of the VOL variant cover. While the claim is in processing we will be shipping the VOL comic we do have in stock and the signed print out today because we do have those on hand. We will also now be providing tracking information for each subsequent shipment for the remainder of the subscriptionYou will get an email for VOL 3, but I will be providing that here as well. TRACKING VOL RESHIPMENT: *** *** *** *** *** **TRACKING VOL SHIPMENT: *** *** *** *** *** **Please allow hours for tracking updates to allow time for USPS to pick up and update their scansWe appreciate your business and apologize again for the trouble you've experienced with the Vol shipment. Have a great day,Krystal

Hi ***, Firstly I want to apologize for all the trouble with this orderI took a look into the situation as a whole for youWhat I found was the original shipment was voided for some reason once it reached its first stop a the MA sorting facility, but we were never informed of an
issue by them and the package was never returned to us. To remedy this situation we have: Processed a brand new shipment for you with a PRIORITY mail upgrade Added some samplers to the package for your enjoyment Refunded your original shipping costs in full Your refund should appear in your account within the next 3-business days Your new tracking number is - *** and can be used at USPS.com Please keep in mind it will take a while for the first scan to update, generally we see the first updates by the end of the business day when UPS picks up the days shipments. I hope this helps ease your frustration a bit and I'm sorry again for the trouble. Have a great day!Krystal

I was contacted by the company, was given free shipping on my order, and was assured this would never happen againThanks for your assistance on resolving this matter. Regards, *** ***