MerchNow, LLC

Hello ***, I apologize greatly for the inconvenienceThe item you are missing from your order is actually now out of stock so we have refunded you the cost of the item and partial shipping. I did confirm this refund has been processed, so you should be seeing that credit in
your account within 3-business days, but please allow up to days as it can take a little bit longer depending on how quickly your bank or card company processes the refundWe apologize again and wish you & your family a very happy holiday season!

Unfortunately it is company policy for all return to sender packages to be recharged postage if we are reshipping as postage is required for each shipmentUPS will not deliver to PO Boxes, this information is included during the checkout process on our websiteI checked on the status of the
RTS order and I do see that your order has been canceled and you have been refunded for the cost of the items in your order via PayPal which was your original method of paymentBecause your RTS order has been canceled and the items have been refunded there will not be a reshipment

Hi ***, Firstly, I want to apologize for all the trouble and issues you've been having with your order! On 2/our Customer Service Supervisor, Jennifer, emailed you in regards to your complaint and had your package reshipped to your address. Tracking information was
emailed to you once the order was reshipped and according to your last email on the 22nd, you've received the package and this matter was resolved. Please let us know if there are any other issues and we'll be glad to help! - Krystal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,I'm sorry to hear that you've yet to receive your order! After taking a look into your history, I do see an email response from our customer service team in reply to your missing order. Attached is a copy of this response.According to this, we were waiting on a reply back from you since the tracking information for your order is showing that it was delivered on 4/25/2017:https://tools.usps.com/go/TrackConfirmAction?tLabels=***Please let us know if you were able to find out any of that information from the postal service/neighbors.If they are unable to locate this, we'll be glad to file a claim with USPS for you.Have a great day,

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Even though contacting Revdex.com has done nothing in helping me get anything accomplished
Regards,
*** ***

Hi ***,Thank you for placing an order with us and I'm very sorry to hear that you've received the incorrect item! I've taken a look into this for you and see that our CS team had a long delay in getting back to youThis has been addressed with the team and we are working on faster ways to
respond to incoming emails.According to the last response you had with Matt, we were waiting on a photo of the item you've received.There is no need to send a photo of this at this timeI have the correct item you were suppose to receive and will be shipping it today for you.Inside of your package will be a return label for you to have the incorrect item sent back to us.Your shipping is also refunded in fullDepending on your bank, it may take anywhere between 5-business days for those funds to post back onto your original form of payment.Please let us know if there is anything else needed!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received my order and my partial refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would love a reshipment of my order, if MerchNow is capable of making that happen.Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Hello ***, Firstly, I want to apologize about any lack of communication you've had with our Customer Service department regarding your out of stock itemI've taken a look into this for you and do see the recent contact you've had with no response backThis has been addressed with them and
they'll be getting back to you with the tracking information for your hat sometime todayWe'll have the windbreaker refunded, as well as your shipping in full for the inconvenience and wait this has caused youDepending on your bank, those funds may take anywhere between 5-business days to post back into your accountPlease let us know if there is anything else needed!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Hello ***, First and foremost I want to apologize for the delay in shipping your orderI do see your order came through on December 19th with rush processingI spoke
with our warehouse manager and he explained he was informed this morning that there was a glitch in the order processing system that caused a batch of rush orders to get locked up in the system and he has our IT department investigating. I went ahead and canceled your order for you as requestedYour card has been refunded in full and you should see the credit appear in your account within 3-business days. We apologize again for the trouble you had with your order and wish you a very happy new year!

To whom it may concern: We have investigated this matter on more than one occasion as we have received multiple complaints from this particular customer regarding a lack of reply to his emails. Our wholesale representative has states he has been replying to the emails he's received
and has attempted to call the customer on more than one occasion leaving voicemail messages when he was unable to reach him. He eventually reached out using his personal email and it seems he was able to get through to the customer that wayHe is working to resolve this issue directly with the customer using his own personal email accountI have attached copies of examples of email replies including the most recent emails from his personal account. I believe this issue has been resolved and request this case be closed If any further information is needed we can provide upon request Thank you

Hi ***, I am so sorry for the delay in responding to your emailWe were recently informed by the band's label that due to a manufacturing issue the vinyl have been delayed againAccording to label the manufacturer estimates their arrival at our warehouse around May 3rd so your order
should be shipping shortly thereafterAs soon as your order ships you'll receive an email with your tracking information so keep an eye on your inbox for an update over the next 1-weeks. Again I do apologize for the delay in shipping your order and the lack of response you have received from our customer service teamWe will be addressing the lack of response with the team today.We appreciate your order and your patience. Please let us know if you need anything else! Krystal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Not only does the responce you provided me simply state the same emails I received over and over, it also supplies no solution to your poor customer serviceMy item has not arrived which means my shipping was not overnighted or expeditedThis is unacceptable and a coupon will not compensate my lost time and good bit of money spent on a present that now is weeks lateI even tried to reach out to your support email and still got no responseThis is unbelievable. Regards, *** ***

Revdex.com: yes, I had added my po box on it but the first, primary address was a street addressClearly there was a mistake made in the process of creating my shipping labelNor did I receive a tracking number to even prove it was shipped and returnedI understand my order was cancelled, due to the lack of cooperation of assisting me with this issueI have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** ***