MerchNow, LLC

Hello [redacted], I spoke with our team member Maria today and she confirmed she found your order and it has shipped. You should be receiving an email update on this from our support team shortly. In the meantime I am also supplying your tracking information below.Your tracking number...

is [redacted]You can use this at USPS.comPlease keep in mind it can take up to 24 hours for the initial updates to begin showing up. It all depends on how quickly USPS processes scans.We apologize for the delay and confusion

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
On a sidenote to the companies shady practice, they can't even read or type what the shirt they are selling says. As for the shirts, the were ALWAYS advertised as black. When I did a reverse image search on the shirt for sale all the results stated it was blue; nowhere did I find a black version of the shirt. A quick look into the reviews of Merchnow shows constantly 1 star or 2. The reason for me adding this additional information is me trying to show and tell Merchnow that they need to change, hire more customer support (I was told by Jordan they have three) and to overall get a better grip on what they put out there and publish on their site. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However please be aware, I have already sent photos of the misprinted [redacted] shirt to Maria via merchnow support email on Jan 11th, 2018.I have attached another photo of the misprinted [redacted] shirt which is missing the band name font on the front breast. Please send another correctly printed shirt in LARGE and I will be ever so grateful!
Regards,
[redacted]

Hi [redacted],   The items you ordered are preorder items that were delayed in manufacturing, but were scheduled to begin shipping next week.I searched our system for your emails, but was unable to locate any emails from you in our help suite ([email protected]) so that would explain the...

lack of response from our support team.   I have canceled your order as requested & refunded your original payment method in full. The credit should appear in your account within 1-5 business days.

We unfortunately never received any emails from this customer so we were unaware of the issue. I have been in direct contact with the customer to reach resolution. A refund for the 2 missing items was issued this afternoon and customer was notified

Hi [redacted],  I am so sorry for the continued issues and frustration with this order. The delay is being caused by the vinyl, according to the information we have received from the band's label the manufacturer did not complete manufacturing by the deadline. We were told yesterday that the vinyl...

is finally completed and should be arriving at our warehouse in about 1 weeks time.I processed a refund for your shipping costs of $13.35 for the delay (this should appear in your account within 1-3 business days) and I requested our presale department pull the leggings in the order to have those ship out today. The LP will be shipping separately, but if you'd prefer to cancel the LP altogether instead of waiting we can do that. Just let me know if your response and I can have a refund for the LP processed.  Sorry again for the delay, unfortunately with vinyl these things are out of our control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received an email from the business, I checked my spam mail and there is nothing there from merchnow. This is outrageous that they can pretty much abuse the "subject to change" ruling and ship out a special Christmas item AFTER Christmas especially after they already received my money. I feel like this is a scam, false advertising and would like the socks still shipped to me but I also would like a refund for my troubles on this matter. 
Regards,
[redacted]

I am so sorry for the mix up on this, this should have been caught before shipping. I understand you're moving so there is concern of a reshipment not making it to you in time so I went ahead and processed a refund for the jacket + partial shipping. You should be seeing a credit in your...

account in the amount of $45 within the next 3-5 business days. We apologize again for the mix up and appreciate your order.  Please let us know if you need anything else- Krystal

Hi [redacted],   I have passed your concerns to our customer service team with instructions to file a claim on this package immediately, contact you TODAY to get an address confirmation, and to provide you with the secondary shipment information once it is processed. You should be...

hearing from our team rep Brittany this afternoon with further details on the reshipment of your package. She just has to file the claim with the postal service to get things going. We apologize for the delay on this, international shipments do have a higher risk of being lost in transit due to the distance of travel and unfortunately we are not alerted of any issues unless we are contacted by the customers. She will be in touch shortly.Thank you so much for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'd just like a refund on the Keasby Nights LP, if that's okay. Thanks. 
Regards,  [redacted]

Thank you for sending your email address, I was able to...

locate your order. Unfortunately with tie dye items the color can vary due to the process used to color the garments. We understand you are unhappy with the way the item did turn out and we understand the original hats did not match the mock up due to a manufacturing issue. Because you purchased the items in a bundle you were charged a discounted price for each. The t-shirt was $12.00 and the hat was $14.00. Your invoice is attached for reference. You have been refunded for both of these items ($26.00) in full + $5 partial shipping refund. You should see the refund of $30.00 in your account within 3-5 business days. We apologize again for the issues you experienced with this order. Have a great day, - Krystal

From: Lexi [redacted]-Saarniit <[email protected]>Date: Thu, May 18, 2017 at 2:44 AMSubject: Re: 12120158To: [email protected], My complaint is certainly not closed since I have yet to receive said package, I'm pretty sure that by this point it's not coming. For something like this to come back and be said after I had complained before, they said the package was on its way to me. I am just fed up and want to know if it has actually been sent or if I'm just waiting for nothing that I spent 55$ for, with some scam in the background.-[redacted]

We have been in touch with the customer via our support site. The item is out of stock so a refund for the cost of the missing item + full shipping costs has been processed to resolve the issue.   We are also allowing customer to keep the CD he received by mistake as a token of our...

appreciation and apology for the mix up

Hi [redacted],  We are so sorry for the delay in shipment, there was an issue with the manufacturer that caused the original ship date of 12/08 to be pushed back to somewhere after 12/18, we sent out an email on 12/14 letting everyone who ordered know there was a delay. This may have been...

filtered as spam due to it being a "mass email" from MerchNow. Unfortunately although we expected the socks to arrive last week by 12/18 or shortly there after, they again were delayed in transit and finally arrived at our warehouse yesterday afternoon (12/26) and all orders are being prepped for shipment today. You should be seeing your tracking email later this afternoon. We apologize again for the delay and hope you had a wonderful holiday despite the inconvenience this delayed caused.

I am so sorry for the delay. I spoke with our Presale Manager today and he indicated there was an issue with the print off of your order so it was never seen when they processed these shipments. We pushed it through and were able to get a shipment prepared for you, so your order will be...

shipping today. You should have received the digital copy via email on street date, if you haven't received that portion please let us know and I will have it resent.  Your tracking number for your CD is: [redacted]  You can use this at USPS.com  This tracking information should be updated later this evening around 6pm+ Eastern time once USPS updates their daily shipment log. Please don't be alarmed if you can't pull anything up right away, that is normal as it does take them a while to update their system after the pick up scan.  I also processed a partial shipping refund for the inconvenience. You should see that back in your account or on your credit card within 3-5 business days.  Sorry again for the inconvenience you've experienced with this order.  Have a great day!

Hi [redacted],      I am so sorry your service experience has been less than satisfactory to this point. I will be speaking with our team to address the way this was handled and will be taking over from here.We did receive the claim report back from USPS this morning and they are...

denying the claim stating it was delivered as addressed, however we will be further pursing this issue with USPS. I feel there is no need to make you wait for that whole process to have the issue resolved on your end so we're going to proceed with preparing a new shipment for you. I just want to confirm a couple of things before we move forward, I'm sure you've already supplied this information over the phone, so I do apologize for the inconvenience of having to answer it again.Please confirm the address provided for shipment was correct: [redacted]And that you have checked with your apartment front office to ensure they are not holding the package for you as we do see this happen quite often.In your response please also include an alternate address we can use for reshipment. We will not be able reship to the same address because of the prior issue with delivery. Talk to you soon![redacted]

The item will be shipped if it was in fact never received with the other items in the order. The item was listed and purchased at 12.00. For compensation we will be refunding the shipping costs of the initial order. A tracking number will go out as soon as the item ships. Thank you,  Merchnow

Ordered a preorder item, was told it would be delivered on the date it came out. Date was constantly pushed back until it didn't have a date anymore. This was in January. I want my money back.