Michael & Son Services Inc

Great experience. Explained everything in language I could understand. Made appropriate suggestions but no pressure. I don't know why I did not call Michael and Son first. I will from now on!

From: Roselyn M[redacted] Date: Mon, Oct 19, 2015 at 12:29 PMSubject: Revdex.com Response: [redacted] ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Vance S[redacted] has left [redacted] several messages asking that he call him back so that they can discuss his concern but he has not...

returned his phone call yet. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

I would definitely recommend Michael & Sons for any HVAC issues. They were excellent - very professional & reasonable. Steve explained the issues with my HVAC system & got it running again very quickly. I definitely will recommend them to my friends.

Thank you for allowing
us to respond to our customer's concern. This is an insurance claim, all matters
should have been resolved with his insurance company., which we have all final
payments and concerns resolved with the exception of the balance due that the customer is aware of. We did call [redacted] personally and discussed
with him what we replied above in regards to him contacting his insurance
company. . In regards to him not being able to communicate with us,we in fact
called and communicated with him and did answer his concerns regarding his
content loss. In addition he was also in contact with [redacted] which
handled all of his contents to discuss the matter with him. None of the parties
have agreed to pay him beyond his insurance carrier.  If you have any
further questions he should contact his insurance agent for any other
unresolved matters. 
Communications: 
1. M&S has emails
and personal office visit along with phone calls. The most recent by Vance on
Thursday May 28th 2015. 
2. [redacted] have multiple
emails and also agreed to multiple phone calls made to the customer and emails
are documented on file.
Serve and Beyond the
Call of Duty when involving several other companies:
1. M&S provided a
lock box to avoid customer's having to go back and forth in their home 
2. When keys were
misplaced we paid for re-keying the locks (Keys were never lost one of the
other companies worker left with the keys in his pocket)
3. We listed everyone's
pricing and job assignment on the initial estimate sheet. 
4. All invoices were
separated by each company and paid directly from his insurance company to each
of those companies. 
 We understand that the insurance company has paid for all his losses and concerns dealing with the fire damages. Michael and Son did not contract any of these companies outside of one other company that we typically use all the time. The insurance company and the customer were working close together to deal with the concern to close this matter and to this date we still have an outstanding balance owed to us of approximately $2,800.00. We are clear that this concern has been concluded and no further action is required from Michael  and Son Services Inc or any of the other listed contractors that was at his home.

In Response to [redacted]Michael and Son Services has since completed the work that [redacted] spoke about in his complaint. Our manager for the Norfolk area has reached out to him by phone and by email regarding this matter, as well. At this time, Micheal and Son  considers this matter closed.

Thank you for allowing us to respond to
our customers concern.  Michael and Son
Services did what we believed was satisfactory work.  Our contracts show that the owner confirmed
work by phone and his tenants signed contracts agreeing that all work was completed.  Michael and Son...

believes that
we do not owe him any money at this time.
In regards to his refund, these are the
prices for the work that was done in his home. $69 for a tune-up, which was a
special, it’s normally around $89-$120 for a general tune-up. The cost of the dimmer
switch, unless it is removed, is $85.72 and it was installed at the customer’s
request.  
We reached out to [redacted], this
morning, asking that he contact us directly to see if we speak further
regarding his concerns. Our last contact with him was on 7/10/2015 and at that time, he stated that he would give us a call back.

Great customer service provided by James and Sylvester

The electrical technician that came to our home was very knowledgeable and patient during the heat. We like Michael and Sons business very much, just too bad project was not in our budget.

As always I knew I could count on Michael & Son Services. Jason was our technician today for an electrical issue and he was on time, knowledgeable and very professional.

Date: Tue, Jun 14, 2016 at 12:17 PMSubject: In Response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In Response to [redacted]We spoke to [redacted] and we will be issuing a refund on the rebate of $750.00. Michael and Son Services considers this matter closed. Roselyn MAssistant Manager...

- Customer Relations Department

Needed a plumber, called Michael & Sons and Mr. Victor G[redacted] came to the house. He was very helpful and did the work quickly and also well.

Kenny S. is an asset for Michael & Son. He called prior to his visit, provided his estimated time of arrival, and arrived when he said he would. When entering the house, he used his disposable slippers every time. He asked again, for the reason for his visit, leaks in the kitchen lines, and bath faucet. He diagnosed the problem and provided an estimate prior to beginning work. He was efficient in completing, and explaining, what he was doing. He provided estimates of future work, when questioned about other possible issues that may arise. He cleaned his work areas upon completion of the repairs. Kenny was courteous throughout the visit, and very personable. Thanks, Michael & Sons.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A neighbor recommended Michael and Son. Sylvester (our new hero!!!) arrived 30 minutes into the window, immediately sussed the problem, had the part on his truck, and had the valve replaced in no time. This was a relief as I'm selling this house and needed the plumbing issue to be fixed. Very happy with the service and only wish I had called them first.
I don't live in the area anymore so scheduled originally with another company. That plumber arrived late, had problems diagnosing a text book problem, and disappeared for hours only to return and say he could not buy the part because he did not have a company credit card. I then called Michael and Son to see if they could fix the problem. The customer service was great and the service I received was fantastic. I'd use them again in a heartbeat.

Knowledgeable, friendly, punctual and professional - that's how I feel about Michael & Sons. I would highly recommend their services.

Joey at Michael & Son arrived promptly, quickly identified the problem involved and offered a solution. He treated my home with respect, including using care as he removed wallpaper covered switch plates.
Joey also offered an option to replace overhead recessed lights with computerized LED lights and gave me a written proposal to do the work. I will consider this at a future time.
This is the second time I have used Michael & Son and I requested Joey for this job as I was so impressed with the quality of his work and knowledge/suggestions for energy saving options.

Ron E. quickly and efficiently diagnosed and repaired the problem with the ATS panel on our Generac Generator. I found him to be very knowledgeable and experienced. He quickly discovered the source of the problem, a leaky exterior junction box that caused the ground wire to detach. Ron remade all of the connections in the box applying antioxidant compound to each and then sealing the leaky joints. Further, he inspected another exterior junction box insuring the integrity of that that box as well. It was a pleasure to work with Ron. As a matter of fact he was a part of the original Michael & Son team the installed the generator in 2010.

[redacted]
sans-serif;">Complaint ID# [redacted]
Thank you for allowing us to respond to this concern. We were willing to work with our customer to make some offers to handle her concern.  When we called customer, she hung up the phone and was not willing to discuss. We are willing to meet her desired settlement for a refund of $329.00
Please close this concern.  Customer’s desired settlement has been met.
Thank you, 
 
SelMetria Q[redacted]
Customer Relations Department 
Michael & Son Services, Inc.
5740 General Washington Drive
Alexandria,Va.22312
Office ###-###-####

Luke was very professional.

We had called 2 other electrical companies but Michael and Son was the only one that responded. David R. came on time to look at our problem. He was very polite and took the time to explain everything to us. I would highly recommend Michael and Son and would ask for David R. again.