Michael & Son Services Inc

The plumber, Daniel, sent by Michael and Son, came right on time (and had notified me when he was on the way). He went over the work he would do and answered questions I had about other possible work in the future. He was polite, efficient, and knowledgeable. He explained each step in the process. He informed me when he had run into a situation with the pipes that would raise the estimated price. It was obvious he was working hard. The pipes in the house are old. I appreciated his positive attitude and his efforts to fix the problem. The drain is working better now than it has in the past 24 years.

Date: Tue, Jun 28, 2016 at 5:02 PMSubject: In Response to [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Michael and Son Services understands [redacted] side. We would have applied the refund to her job, if she allowed Michael and Son to perform the work but she chose to...

let another company perform the work. Michael and Son is willing to refund [redacted] $350 as a courtesy  and if she accepts, we will consider this matter closed. Roselyn MAssistant Manager - Customer Relations Department

I had electrical work completed today by Edwin Elias P[redacted].
This young man was able to explain all details of the work and why it needed to be done.
He also advised a service contract for the home.
Cleaned up the outside and inside of the home after completing the job
Stayed late to be certain home owner completely understood what the Inspector would be doing and assured home owner that all work was completed correctly and no issues for the Inspector.

[To assist us in bringing this matter to a close,...

you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Fri, Aug 21, 2015 at 1:25 PMSubject: Re: My E-mail AddressTo: [redacted]@myRevdex.com.orgMichael and Sons did call me in July as a result of the Revdex.com getting in touch with them about my issue.  However, I only received a phone call wherein it was indicated that someone would call me back.  There was no response even though the person I spoke with, [redacted] stated that items they requested (pictures) were received.  It would appear at this point, I only get a phone call but no action and no remedy.  By the end of Sept.  more than $13K will have been paid in full but I still have a hole in my wall and a lawn destroyed.  At this point, I feel that just for the just for the discourteous service alone, not only should the pipe and the hole in the wall be fixed but at least sod placed on my lawn after I (at my expense) have top soil put in. Regards,
[redacted]

Brian did a great job of diagnosing our furnace problem. He was prompt, courteous, knowledgeable and I had complete confidence in him. Thank you, Michael & Son, for hiring him and training him!

Neal H[redacted] was my installer he was great explained the entire process from beginning to end. The job was neat he cleaned up the debris I am very satisfied.

Harrison P[redacted] with Michael & Son did a great job at my home.

We received great customer and work service from Agustin. Thank you he is a wonderful asset to your company.

Recently I used the services of Joey G[redacted] and electrician with Michael and Sons. Joey was prompt, knowlegable, thorough, very professional and polite. He serviced my Generac generator and is an outstanding young man.

Michael & Son Services, Inc. is THE BEST! It seems like there is nothing they cannot do. Mathew called a half hour before arriving. He had a big smile and warm greeting as he explained what he would be doing outside on my generator. He recommended a surge protector and explained why it would be a good idea for me. He cleaned up after himself and worked quickly with a positive attitude.

Once again, I had a great experience with Michael and Son. Chris P. was professional and very informative. He also gave me plenty of notice on his estimated arrival time. From the initial call to schedule the service to the completion of the repair it was a great experience. I would recommend their services highly.

I called Michael & Son Services to have someone fix the clogged drain in the upper bath tub of my rental property in Springfield, VA. They sent Troy C. (Plumber) in such a short notice, and the issue was fixed right away. I was relieved that it was done immediately, and my renters were very happy, and so did I. Troy C. was very professional, and we were very pleased with the service that was provided.
I kept their number, and will definitely use them again if needed in the future, and will highly recommend their services as well.

From: Roselyn M[redacted] Date: Mon, Oct 19, 2015 at 12:29 PMSubject: Revdex.com Response: [redacted])To: [redacted] <[redacted]@myRevdex.com.org>In response to [redacted]Vance S[redacted] has left [redacted] several messages asking that he call him back so that they can discuss...

his concern but he has not returned his phone call yet. Roselyn *. M[redacted]Customer Relations Department Michael & Son Services, Inc.[redacted]Alexandria, VA [redacted]Office # ###-###-####Fax # ###-###-####

Brian was awesome. I was very happy.

Victor was courteous and direct. Noted my problem, recommended a solution, and completed the work within 30 minutes. I am satisfied with the results.

While we still have some additional work that needs to be done, and I don't consider the job finished (no fault of the service technician), Edwin Elias P[redacted] was fantastic. Very polite and professional. He even didn't mind my mother-in-law who hovered around and asked him a lot of questions while he was trying to do his job.
The pre-service communication (email and phone) was very much appreciated. As always, the professional appearance and uniform was a nice touch.

I was very satisfied with the service Mr. K[redacted] provided today.

We were in need of an electrician and did not want to select one from the "yellow pages". Michael & Son came highly recommended to us. I called at Monday, 8:30 a.m. and by 1:00 p.m. the same day, Joe S[redacted], Master Electrician, was here to perform the work. He immediately knew what had to be done and completed the work in the time-frame he initially indicated. He is very competent, professional and great personality. We will continue to use Michael & Son, especially Joe S[redacted]!

Neville made an emerg generator annual checkup at my house on Sept 8. He was on time, courteous, knowledgable and efficient. This was my first experience w/ Michael & Son. Based upon the excellent work of Neville, I changed my contract w/ the company from the originally scheduled 'one-time' visit to a 2 year service contract.

Very Good. Professional & efficient.