Micro Center Computers & Electronics

Hello,The service manager was contacted on 2.16.18. He contacted the customer to let her know they would order and ship her a new charger for her unit. The customer agreed and was happy with the resolution.Thank you for giving us the opportunity to help

Hello,I was able to do further research and the store was able to locate the item. At the time the customer reserved the monitor, it could not be located, resulting in a cancellation. The store management is holding this Asus Open Box monitor in one of the managers' offices in case the customer is still interested in purchasing it. Again, I apologize for the inconvenience. Please ask for any of the senior managers if you decide you still want the monitor and they will assist you Thank you

I am rejecting this response because: Damage was done by Microcenter in fraud to void warrantyMonitor did not arrive at Microcenter with the damage shown in the pictures

Hello,I apologize for the delay and for your experience at the store Jeff W***, GM at the Houston location, has agreed to exchange the TV for another like model. If one is not available at that price point, he will refund the customer the money paid for the unitPlease have
the customer ask for Jeff W*** when he visits the store, and he will take care of him.Thank you for your patience

Micro Center had issued a check to the customer since the credit for return would not go back to their cardAs the customer has not received the check, we will be stopping payment and reissuing the check Fedex OvernightI have been in contact with the customer and will provide tracking as soon as
it is sent out

We apologize for the trouble in the storePlease let us know what product this is regarding and what store location in Georgia you visited

We do not have a store in FtLauderdalePer our previous response the customer has a manufacturer's warranty only so issues regarding the product would need to be resolved by contacting Lenovo directly

I am rejecting this response because:Though I am pleased w/the outcome & professionalism at MC ,I was charged for the data transferMC deducted only $from the data transfer cost which is reflected on my receiptIn addition the coverage for my new Mac is highApple's is affordable and does cover replacement if warranted and of course tech support for three yearsPlus I have days to purchase which I will

I am rejecting this response because:I was the one who purchased the computer, not Mr***. It was no fault of mine that the purchase was listed under another name, and I'm not sure exactly why it was. At no point did the cashier ask for my information, all I know is that I paid for the computer and can provide the method of payment, which matches the original transaction provided by Micro Center and lists Devon *** as the cardholder. Also, the signature submitted by Micro Center's response is mine, not that of Mr***. Thus, I was the legal purchaser of the computer irregardless to whatever erroneous information is in Micro Center's record keeping system. Moreover, I'm sure Micro Center's Loss prevention department is capable enough to discover that I was the only one present at the time of purchase and I signed for it. When I brought the computer in for service, they said it had to be under the invoice name which was questionable but I agreed and the technicians said that they would list my name on the work order, which they did. As far as the coverage validity is concerned, when I first brought in the computer, I filled out a hand written work order, which I signed, but the store kept the original copy, where I said that the computer fell down the stairs accidentally. This is also what I told the technicians. I never gave the reason for repair being left on top of a car, and I don't know where this information came from. I didn't question it until now because the claim was approved anyway. Nevertheless, the work order that I have included clearly says that the warranty was approved by a store technician in order to fulfill the warranty contract. If the computer was indeed subject to the restrictions governing the warranty submitted in Micro Center's response, then why was it approved for buyout? Why was I informed that I would be issued a gift card if it wasn't approved? The fact that Micro Center then deactivated the gift card after an agent I authorized to pick it up delivered it is fraudulent, to say the least. I have attached a photo of the payment method used to show that it did have my name on it and not that of Mr*** making the argument that Mr*** was the legal purchaser invalid. I can also show the transaction on the card billing statement once it posts. Also, Mr*** was not present when the computer was purchased or brought in for service. I should not be a victim of fraud based on errors preformed on the part of Micro Center.In summary:1) The computer was legally purchased by *** ***, but erroneously listed under another persons name, to which Micro Center is at fault.2) The reason the computer was brought in for repair was because I was carrying it down the stairs and dropped it accidentally, not because "unit was left on top of a car by accident". This was told to the technicians and filled out on the initial work order.3) The condition of the computer was noted when checked in, however it was still approved for "buyout" by agent of micro center in order to fulfill the warranty contract as is clearly indicated in the work order, to which Micro Center is responsible.4) As a matter of convenience, I authorized someone else to pick up the gift card, which the technician that contacted me told me that I could do as long as I authorized it and the person had a valid ID, which they did. They did not state that this person couldn't be an employee, and if that was the case, they could just as easily have called me to pick it up in person, as they had all my information.5) The gift card was invalidated after being approved, to which Micro Center is responsible

The service manager at the store has left a voicemail for the customer and is awaiting to hear back so we can resolve for the customer

I returned the item, will never step foot into another micro center

Hello,Jonathan H***, General Manager at the Brentwood location, contacted the customer to make sure he received his credit that was processed by MCOL. The customer said he received the credit and was happy with the resolution and will continue to shop at Micro Center.Thank you for giving us the opportunity to help

Customer has physical damage to the computerThe customer has a year manufacturer's warranty and did not purchase further warranties from Micro Center to cover accidental damageThe manager at the store has offered to have the computer looked at for costThe other option the customer has is to
contact the manufacturer although their warranty does not cover physical damage

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Someone got in contact with me and rectified the situationI appreciate the Revdex.com helping me take care of this

I am rejecting this response because:This businesses practice has got to be the most disorganized I have had the UN-pleasure to deal with it in sometime nowYes, I received a call from a store manager by the name of DaveDave was most
apologetic about what had accorded with this transactionDave requested me to please go to the store and he will make this rightHe will make sure that the drive gets replaced with the one I ordered and for my trouble, he was going to give me a dollar gift store cardHe was very nice and I decided to go in to the store the following day to remedy this matter...!It all sounds good so far..right...Wrong...!I showed up to the store on Weds 5/4/2016, and I approached the Service Desk, I asked for Dave and the girl at the counter said that Dave was not in today, but can she help meI proceeded to state my situation and that Dave had informed as to what he was going to do to address this matterThe young lady at the counter looked at me like I had three headsShe went on to say - Dave is not here and that she can just give me store credit since the purchase date was over a month agoI explained to her what Dave had told me just yesterday Tues, but she was not having itShe proceeded to call a store manager on duty, who stated the same thing the counter agent was saying about only store creditI asked for Dave and they said he was not thereI insisted that they contact Dave to clear this matterThey left for about ten minutes and came back with the following response:We don't have the Drive you ordered and that I can get a refund or buy something elseI decided to get the refund and when I inquired about the Dollar gift card, the manager said that they never promised that and that was it.!Also, the manager, a short chubby guy, I did not get his name and he did not offer it, told me that the person who probably swapped the drive was a customer and not an employeeTwo things wrong with this pictureSo customers are coming in to the store with their own hard drive and then going thru the trouble of fussing with the tamper resistance packaging to swap a driveThat's one good thief of a customer I tell you.!So if the first point is true, then why did the store employee who gathered the product to get it ready for Web Order pick up, did not check the contents of the packaging to make sure that it was the correct product a customer had ordered on-line...!No more Micro Center for meI went to best buy from there and purchased the drive I originally needed for the same priceWith all the options consumers have now-a-days, this business should have a lot better practice towards its customers.While I was in the store, I witness more people going to the customer service desk for returns than there were for the cashier line
Regards,
*** ***

Hello,Mr***'s concern was sent to the store where the General Manager, Aaron N, was able to look into this concern. There is a hour guarantee for repair for Power Spec units. There was a newer CSR that checked the unit in and misquoted the turn around time for the Power
Spec According to the RP and confirmed by the Service Manager, the customer checked in the unit on 12/and customer was contacted unit was ready for pick up on 12/12. The customer picked up the unit on 12/13. Aaron N, the General Manager, contacted the customer to make sure he was satisfied with the resolution and to encourage him to talk to a senior manager if he has questions or concerns about anything in the future. Aaron is giving the customer a $gift card for customer satisfaction. The customer was pleased Aaron reached out to him and how it was handled. Thank you

We offered to ship the customer a unit once we had more in stock but he declinedCustomer wanted authorization dropped from his cardThe authorization will be removed

I reviewed the response made by the business and find the resolution is satisfactory to me

A manager has contacted this customer to resolve

The Cambridge Micro Center's Service Manager contacted the customer and offered him a couple of options to choose fromThe customer and the service manager agreed on exchanging his TV, emailed him two options to choose from and, in addition, included a $Gift Card. The customer
is happy with the resolution