Microsoft

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I disagree with Microsoft "because they noted standing by there policyI purchases a band for dollars with a one year warrantySo with regards to standing by your policy is incorrectI only hand the band for monthsI followed all of your warranty instructions to include photos emails and correspondence concerning your inadequate customer service concerning this matterAnd it's very simple for your company to undermine a consumer on this issueI only ask for you to do what is rightThanks

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype BillingThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because they did not answer the question Service request number [redacted] Sincerely, [redacted] ***

Hello,Thank you for your reply.Upon checking our recordsI can see that the Skype Number has been refunded by Skype Customer Service onOctober 5thThe funds will be returned to the credit card account and thenumber is no longer fuctioning on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue updating your payment instrument for Xbox Live The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)I was never provided with the details to use the automated system to unlock my account in the futureIf this is what you consider "support" it has much to be desired

Complaint: [redacted] I am rejecting this response because: my email is [redacted] @hotmail.comI was on with support several times in January and February trying to find someone who could help me avoid wiping out my hard driveI have also contacted support a number of times trying to get help fixing windows 7, find a way to get the windows ad off my computer and find my license for Office Pro and Win OS 2013.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that you have been in contact with the agent working on your case, who has requested for a phone number to reach you by to further discuss the resolutionPlease reply directly to the agent's most recent e-mail with the requested information and she will be happy to further assist with this matter.Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.comThe Global Escalation Services team has thoroughly investigated this issue and due to the following reason we consider this matter closed.As an algorithmically-driven service, Bing doesn't control the operation or design of the indexed websites, and has no control over what indexed websites publishAs long as the website continues to make the information available on the web and to crawlers, the information will be generally available through Bing or other search engines.Reference Link: http://help.bing.microsoft.com/#apex/18/en-us/10016/0Title: How Bing delivers search results Paragraph: 2Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: So it's Microsoft policy to steal money from deployed soldiers and cut off their main source of family contact? No returning my the money I used to buy minutes I was never able to use and no explanation as to why This seems extremely immoral to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, only if they e-mail meThey have not sent an e-mail or at least one that I receivedI am waitingToday is 12/ 20/ Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The compensation offered by Microsoft was not appropriate given the time and resources I was forced to invest to resolve this matterWhile I understand that it's likely I will not get compensated with what my time is actually worth, I do believe that we can come to a mutually agreeable accommodation.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com your Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: There is no offer of problem resoloutionThanking a customer for using the original product does not absolve the company from continued customer harassmentThe issue remains the sameMicrosoft is broadcasting unsolicited offers for a Windows upgrade without providing a means of declining the offer permanentlyThis is customer harassmentI was hoping the Revdex.com was going to offer a little more help than lip service.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: you are not giving an answer as to the privacy issue and the fact my system still does not functionThere was disrespect from a few of your level reps one example was-telling me to quit callingI want my system replaced for the invasion of privacy, system no longer functions correctly and TV cardMicrosoft also costed me money with this issueI thought Microsoft took privacy seriously but I beg to differCase not closedSincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)The fraud charges of $USD, $USD, $USD, and $USD have been determined fraud by [redacted] , and as a result money were returned to me by [redacted] Skype has done nothing, and cannot claim the credit for [redacted] 's timely work and responsiveness.The $has not been returned to meSkype writes: "paid services can't be used"If Skype rejects to provide service, and they clearly do, they must return moneyI request that this balance be returned to my bank accountNot some credit or whatever, but money in my bank accountOnce this reimbursement is completed, I request that Skype permanently erases my banking data to avoid further fraudPassage about computer viruses and password (btw, mine is randomly generated!) is misleading and it is not appreciatedSkype should know better than attempt to blame user for Skype's own mistakes.To summarize, to date, Skype has done *nothing [redacted] to address my original concerns

Dear Ms [redacted] ,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to complaints.I received your complaint from Revdex.com that you have experienced issues accessing your Skype accountI'm very sorry to read that and I will gladly assist you further.For security reasons, Skype can't send you a password via email, however you can easily recover access to your Skype account if you have forgotten the password.Simply go to the account recovery page via this link: https://login.skype.com/recoveryEnter your registered email address and we send you an email with a password recovery token and further instructionsIf you don't receive the password token within 10-minutes, please check your email junk folder.I hope this response has been helpful.Again, we apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype