Microsoft

Complaint: [redacted] I am rejecting this response because: I have a laptop that now its been days that is still trying to have a FORCED microsoft update...which I did not ask for the computer is now worthless......and its all because Micrsoft has forced this update on my laptop.....I can no longer use it.........I can send you the laptop if you want you can fix it and put it back to the position it was before Microsoft forced this on my laptop.......which is a windows 7.....Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox LiveWe understand your frustrations, however due to Microsoft policy we are unable to fulfill your request for compensation of Xbox Live downtimeAs the Xbox Services Agreement state, telecommunications systems are not fault-free and occasional periods of downtime occurMicrosoft is under no obligation to provide refunds or compensation due to these natural occasional faultsFor more information on this topic, please visit http://www.xbox.com/en-US/Legal/livetou or refer to the snippet below NO Warranties MICROSOFT, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE SERVICESYOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” MICROSOFT DOESN'T GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SERVICESTo the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringementYou may have certain rights under your local lawNothing in this Agreement is intended to affect those rights, if they are applicable YOU ACKNOWLEDGE THAT computer and telecommunications systems are not fault-free and occasional periods of downtime occurWe do not guarantee the services will be uninterrupted, timely, secure, or error-free or that CONTENT loss won't occur IF YOU ARE USING AN XBOX ONE CONSOLE, AN XBOX CONSOLE, XBOX ACCESSORY, OR KINECT SENSOR OUTSIDE A SUPPORTED COUNTRY(IES), MICROSOFT IS ONLY RESPONSIBLE TO PROVIDE SERVICE IN THE COUNTRY(IES) NAMED IN THE WARRANTY MICROSOFT IS NOT RESPONSIBLE AND YOUR XBOX OR KINECT PRODUCT MAY BE EXCLUDED FROM WARRANTY COVERAGE AND PRODUCT SUPPORT OUTSIDE THE COUNTRY(IES) NAMED IN THE WARRANTY At this time, Microsoft considers this case closedWe appreciate your time and your feedback has been recordedThank you for being a valued Microsoft customer Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype phone issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating we will not be able to refund the price for your Skype phonesMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part g and support.skype.com:“We reserve the right to issue refunds or credits at our sole discretion.”“Note: Skype phones, and adapters may still be available to purchase through third party retailers, but are no longer supported”(https://www.microsoft.com/en-us/servicesagreement) (https://support.skype.com/en/faq/FA34763/which-skype-enabled-devices-or-platfor...⇄ Sincerely,Microsoft Corporation

Dear [redacted] ***,Thank you for responding regarding your Surface Pro cancelation issueAfter reviewing your service request number it appears one of our GES agents has requested the refund of your purchase on 6/It normally takes to business days for the refund to be reflected in your accountOur GES agent will be checking in with you next Monday to verify that you have received the refundIf you have any further questions please reach out to the agent assisting you and they would be happy to help.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue making a purchase The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computerAs the agent you spoke with explained, Microsoft is unable to provide reimbursement if this repair was not done at a Microsoft storeAdditionally, in order to issue a refund, there must be a charge in our system that can be refundedSince it was not repaired with Microsoft there is no option to provide a refund on a completed charge.We apologize that we are unable to fulfill your requestAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your device replacement concern The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for responding regarding concerns with your upgrade to Windows We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com, OR, if you are unable to use the internet call +800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I had to throw my laptop away because of thisOf course I don't accept this responseI tried contacting customer service regarding this and nothing was doneI upgraded too your free download and ut made my laptop screen stop workingI tell everyone to nor do theupgrade unless you want your computer to be a brick.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft purchase We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox promotional creditWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please close this case

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchaseWith the information you provided in your claim, we were able to locate your account and a service request associated with this issueOur records indicate that you were in contact with one of our agents on 6/29/about this matter who issued your refund of $for the game, and for this reason, this case has been closed as resolved We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issue We appreciate the time you have taken to provide your honest feedback regarding our rating systemYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Better Business Bureau claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with Sincerely, MicrosoftCorporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and while we understand your frustrations, we are unable to take the action you’ve requestedWe consider this matter closed Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding issues with your Surface We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I can't believe how dense these people are I did NOT have an active live account, I JOINED on or about 6/for three months THROUGH the promotion dash board How many lies and excuses will you people make? I will be filing a complaint with the Indiana Attorney Generals office if this is not addressed I was supposed to get $a LONG time and many emails and messages ago My time is valuable and I am sick of you wasting it.YOU may consider this case closed but I do not!Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:to date, I have not heard from Microsoft Sincerely, [redacted]