Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computerAs the agent you spoke with explained, Microsoft is unable to provide reimbursement if this repair was not done at a Microsoft storeAdditionally, in order to issue a refund, there must be a charge in our system that can be refundedSince it was not repaired with Microsoft there is no option to provide a refund on a completed charge.We apologize that we are unable to fulfill your requestAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for responding regarding your Surface Pro cancelation issueAfter reviewing your service request number it appears one of our GES agents has requested the refund of your purchase on 6/It normally takes to business days for the refund to be reflected in your accountOur GES agent will be checking in with you next Monday to verify that you have received the refundIf you have any further questions please reach out to the agent assisting you and they would be happy to help.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro IV issueAfter reviewing your service request number and conversation with our GES agent, our agent is correct in saying that your only option is to create another replacement order if you would wish to be sent a like-for-like replacementIf you wish to follow up on this option please respond to our agent’s most recent email sent (7/17)No refund will be grantedWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your device replacement concern The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue making a purchase The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The business (Microsoft) has done nothing to address the issue Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a recent purchase We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issue We appreciate the time you have taken to provide your honest feedback regarding our rating systemYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:to date, I have not heard from Microsoft Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding issues with your Surface We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchaseWith the information you provided in your claim, we were able to locate your account and a service request associated with this issueOur records indicate that you were in contact with one of our agents on 6/29/about this matter who issued your refund of $for the game, and for this reason, this case has been closed as resolved We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because they did not answer the question Service request number [redacted] Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype BillingThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I had to throw my laptop away because of thisOf course I don't accept this responseI tried contacting customer service regarding this and nothing was doneI upgraded too your free download and ut made my laptop screen stop workingI tell everyone to nor do theupgrade unless you want your computer to be a brick.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft purchase We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox promotional creditWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please close this case

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and while we understand your frustrations, we are unable to take the action you’ve requestedWe consider this matter closed Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for responding regarding concerns with your upgrade to Windows We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com, OR, if you are unable to use the internet call +800-642- Sincerely, Microsoft Corporation