Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comOnce again we apologize that we are unable to provide your desired resolutionAt this time, the options you have requested are not available, however your comments have been recorded and will be forwarded to the appropriate departmentAt this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controllerWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requestedWe apologize that we cannot make an exception to Microsoft's policy regarding the day warranty for all controllersAt this time, we consider this matter closedIf you would like to continue working toward an appropriate resolution, please feel free to visit support.microsoft.com and one of our agents will be happy to assist you with an out of warranty replacement of your controller.Sincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox LivePlease be assured that we have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have yet to see any results from this and the work done prior to assist me with my issueI expect results not assurancesI just want to see my account unblocked so I may use the service I have paid for on the account I ownThis is a matter of my time already wasted both personally and from my subscriptionI should not have to do this if either the automated system worked and/or Skype support actually helped meI have spent far to much time on this issue "fixing" it to not yield resultsI thought this would be a simple fix but now I am starting to realize it may be a far greater issue than just meThe troubleshooting steps for unlocking my VOIP should not have anything to do with billing especially considering I paid of it with a prepaid cardThe next message I get in regards to this matter I hope yields some kind of results Sincerely, ***

Complaint: [redacted] I am rejecting this response because You have no file number because there was no way I could find to contact you , when you updated my computer to Windows without stating that was the purpose of the update!!! I did try to find a way to write my complaint on the windows 'update'!! Windows also put my computer into airplane mode unbeknownst to me I had to disconnect my router every time I shut down my computer and restart everything I had to get professional help to figure out what was the problem!! There was no explanation that I would no longer have Internet Explorer or what edge was or about any other changes!!Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox video content The Xbox Listening & Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding a refund for tech support We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are having with your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Hello [redacted] , Thank you for responding regarding your concerns with Office Our records indicate that we were able to get in touch with you on 6/and assisted you in activating Office For any future issues, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: You are not reading my complaint and keep responding with some generic response that does not applyI DO NOT HAVE A SERVICE NUMBER because I want this issue fixed.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Complaint ID # [redacted] , and ask Microsoft/Skype to provide an actual response to the issues at hand, rather than boilerplate double-speakThank you, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there is no service request numberI contacted customer service twice only to be left with no resolution and treated like I was a bother by the end of our conversationsThey also talked to me like I didn't have clue what I was talking aboutThere was no number provided that I would be able to list in the complainI also find it rude that your company responds to everyone's complaint with the same pre drafted messageWhat a way to make a customer feel importantPlease address my issue Sincerely, [redacted]

[redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with a Windows We apologize that you are still experiencing this issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This whole event happened so long ago I forget the specifics on why I was upset Only that we contacting Microsoft or what was in my computer it said to contact them for 'free advice.' Immediately I was informed that I had to pay money for further advice The only thing that was free was the link to contact them As I recall my initial complaint was the mis-leading advertising Microsoft is so large and wealthy......[wonder how that happened?????] and they can do plenty of side-step responses that still leaves the customer in the cold The monopoly of having microsoft software on darn near everything is a money maker Try not to and you have other issues down the line with programs not working You certainly don't need to continue ragging on Microsoft as they will drag this out That is what they do I have purchased a different laptop with different software so they can just enjoy their jobs, money, big houses, and all that goes with it

Dear [redacted] , Thank you for responding regarding Outlook We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I was not expectibng from a big national company like Microsoft to just get copy of their own response and not even looking to my case or my picturesI won't do the same I sent proof that my device was not broken before the shipment, Microsoft didn't report the broken device when they received itThe technical support broke my screen and I think that they should compensate for their own mistakes Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Since you waited so long to bother to respond, the warranty on my Surface has now run out As far as I know, there never was a ticket number, at least not one that I was givenAll I have is a transcript of the chat session, and there is no mention of a ticket number Thank you so much for wasting my time AND my money I promise you I will never buy another Microsoft device ever again Sincerely, [redacted]