Microsoft

Complaint: [redacted] I am rejecting this response because:the problem was caused by YOUR update.You broke it and you should fix itSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comOnce again we apologize that we are unable to provide your desired resolutionAt this time, the options you have requested are not available, however your comments have been recorded and will be forwarded to the appropriate departmentAt this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox LivePlease be assured that we have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Hotmail on your mobile device The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have yet to see any results from this and the work done prior to assist me with my issueI expect results not assurancesI just want to see my account unblocked so I may use the service I have paid for on the account I ownThis is a matter of my time already wasted both personally and from my subscriptionI should not have to do this if either the automated system worked and/or Skype support actually helped meI have spent far to much time on this issue "fixing" it to not yield resultsI thought this would be a simple fix but now I am starting to realize it may be a far greater issue than just meThe troubleshooting steps for unlocking my VOIP should not have anything to do with billing especially considering I paid of it with a prepaid cardThe next message I get in regards to this matter I hope yields some kind of results Sincerely, ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs previously stated, we apologize that we are unable to fulfill your request and due to Microsoft policy regarding warranties and refunds, we consider this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are having with your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comIn looking up your account, it was found that your console is six months out of warranty meaning that you will need to go through the paid repair optionThis can be completed at https://myservice.xbox.comDue to the Xbox Warranty terms, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that their resolution to contact me directly is satisfactory to meSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue interfacing your computerWe have reviewed your situation and while we understand your frustrations, the functionality you are trying to achieve is only capable with the Pro version and therefore we are unable to fulfill your requestIf you are in need of any assistance purchasing the Windows Pro upgrade, please let us know and our agents will be happy to help We apologize that we are unable to provide your desired resolution, however must offer to you what we offer to all valued Microsoft customersWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Book The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for responding regarding this issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claimA service request number is the unique 10-digit number given to the customer by customer supportThis number is necessary in reviewing your case and escalating it to the Global Escalation Services teamIf you have this number, please provide it in your next e-mail If you have not yet contacted customer support, please visit support.microsoft.com Sincerely, Microsoft Corporation

[redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with a Windows We apologize that you are still experiencing this issue The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I paid full retail price for Microsoft Flight Simulator in the year The game will not accept the product key # that came with the purchase, so it won't let me access the full game potentialIt is now years laterI haven't given upAll I want is what I paid for ( a modern flight simulator game that allows me to access all of the features that I paid for)Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Complaint ID # [redacted] , and ask Microsoft/Skype to provide an actual response to the issues at hand, rather than boilerplate double-speakThank you, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Since you waited so long to bother to respond, the warranty on my Surface has now run out As far as I know, there never was a ticket number, at least not one that I was givenAll I have is a transcript of the chat session, and there is no mention of a ticket number Thank you so much for wasting my time AND my money I promise you I will never buy another Microsoft device ever again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there is no service request numberI contacted customer service twice only to be left with no resolution and treated like I was a bother by the end of our conversationsThey also talked to me like I didn't have clue what I was talking aboutThere was no number provided that I would be able to list in the complainI also find it rude that your company responds to everyone's complaint with the same pre drafted messageWhat a way to make a customer feel importantPlease address my issue Sincerely, [redacted]