Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Gears of War promo The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repairWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: A service number was never issued because I was not transfer to a human being before being disconnected by the automated systemThe automated system Microsoft has setup requires navigating through a series of prompts to get to Office support, then I was required to input a series of ten (10) sections consisting of numbers in each sections, THEN prompted with: Selection - a fee based service to talk with a representative or Selection - Do not agree to a fee based serviceUpon selecting option the call was disconnected You can reach me through phone or email at your convenience, I am not enduring the ridiculous automated system Microsoft has in place another time email - [redacted] @yahoo.com phone - [redacted] I am more than willing to meet you halfway but stop wasting my time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: That section of the User Agreement specifies "content related to the account"The video games that I purchased using my XBOX were not done with specificity to that one accountJust because I was "signed in" under that account when I purchased the games, does not make them solely associated to that account and it is illegal and unjust if Microsoft is doing suchI purchased every single video game as a seperate Product from the Xbox Live Service that is controlled by Microsoft and they do not have the right to take away my independently purchased Video Games with the suspension of that ServiceTo once again prove this, if I had purchased the video game in the store on a disc instead of downloading the digital version, I would be able to use the video game with any account on the XBOX because the two are unrelated products made by different companiesEvery single Video Game that was purchased by me on that XBOX console I have every right to maintain, no matter the status of a single xbox live Service for an account which is handled completely independently of the video games If this issue is not resolved, I will be filing a class action lawsuit for illegal and immoral business practicesThis scandal by Microsoft is stealing thousands of dollars every day from consumers and will not be tolerated any longer just simply for their size and influence Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, our records on your service request indicate that the agent you spoke with changed the information on your account to prevent the sales tax from being applied in the futureAs this was the original issue, this case has been closed as resolvedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they clearly did not even read my message My complaint is regarding pricing on their website not being honored and they are asking me to contact service about a problem with my product Shameful to get such a poor response many months after my complaint.Sincerely, [redacted] ***

You can close this complaint please After about calls with agents in multiple departments the issues seems to have been resolved Sorry to waste your time

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an unauthorized charge to your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The issue was resolved several months ago Sincerely, [redacted] ***

Dear [redacted] , Thank you for responding regarding your Skype issueWe apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.comWhen you contact a customer service agent, ask for the service request number of your caseSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your gift cardWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAs the agent you spoke with explained, the code has been damaged beyond cx support being able to determine the code, and therefore due to Microsoft policy we are unable to provide further assistance with this matterWe apologize for any inconvenience this has causedAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that you spoke with our Customer Advocacy Team about this issue already and that you received a refund for the content in questionIt was also explained to you that the content was 3rd party and for issues regarding the content, you would need to contact the publisher of the content for further assistance Microsoft considers this matter closed Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello ***, A case has been created for you under service request [redacted] An escalation engineer has reached out to you via the email address provided in your Revdex.com complaint They will work directly with you through resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello,Thank youfor your reply.Asexplained in the previous email, in case you do not know the Skype account withthe charges, in order to locate the charges, we need the first six and lastfour digits of the credit card used to make the purchase.You canprovide this information via Revdex.com and I will gladly look into thisPlease donot provide the full credit card number.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,***CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because:The Microsoft case # was [redacted] but they did not document all my callsEven when I asked the rep, he implied that I called a month prior even though I called the company the day prior and was on the phone with them for hoursThis is not resolved, Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox video content The Xbox Listening & Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because You have no file number because there was no way I could find to contact you , when you updated my computer to Windows without stating that was the purpose of the update!!! I did try to find a way to write my complaint on the windows 'update'!! Windows also put my computer into airplane mode unbeknownst to me I had to disconnect my router every time I shut down my computer and restart everything I had to get professional help to figure out what was the problem!! There was no explanation that I would no longer have Internet Explorer or what edge was or about any other changes!!Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controllerWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requestedWe apologize that we cannot make an exception to Microsoft's policy regarding the day warranty for all controllersAt this time, we consider this matter closedIf you would like to continue working toward an appropriate resolution, please feel free to visit support.microsoft.com and one of our agents will be happy to assist you with an out of warranty replacement of your controller.Sincerely,Microsoft Corporation