Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I paid full retail price for Microsoft Flight Simulator in the year The game will not accept the product key # that came with the purchase, so it won't let me access the full game potentialIt is now years laterI haven't given upAll I want is what I paid for ( a modern flight simulator game that allows me to access all of the features that I paid for)Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that their resolution to contact me directly is satisfactory to meSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail accountAfter investigating your past service requests and account history our Tier customer service agent has already correctly stated we will not be able to compensate you for any time and data loss (email sent 3/26/17)There have also been multiple past attempts to have a manager reach out to you with an assigned time at the Tier level, but a time was never agreed upon and your case was archivedWe will not be re-escalating this case and due to these reasons Microsoft considers this matter closed and will no longer be respondingSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comIn looking up your account, it was found that your console is six months out of warranty meaning that you will need to go through the paid repair optionThis can be completed at https://myservice.xbox.comDue to the Xbox Warranty terms, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue printing with Windows Live Mail and Excel We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Please understand that in order to obtain one, you must go through Microsoft support firstPlease visit support.microsoft.com or call 1-800-642-and an agent will be happy to assist you Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue interfacing your computerWe have reviewed your situation and while we understand your frustrations, the functionality you are trying to achieve is only capable with the Pro version and therefore we are unable to fulfill your requestIf you are in need of any assistance purchasing the Windows Pro upgrade, please let us know and our agents will be happy to help We apologize that we are unable to provide your desired resolution, however must offer to you what we offer to all valued Microsoft customersWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for responding regarding this issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claimA service request number is the unique 10-digit number given to the customer by customer supportThis number is necessary in reviewing your case and escalating it to the Global Escalation Services teamIf you have this number, please provide it in your next e-mail If you have not yet contacted customer support, please visit support.microsoft.com Sincerely, Microsoft Corporation

Hello,Thank youfor your reply.Upon checkingour records I can see that the last successful call to the Skype Number wasmade and answered on May 07, I’m happy to provide the full call historyfile for reference.Beforeasking to confirm the purchase, all Skype users need to accept and agree to theSkype Terms of Use: http://www.skype.com/en/legal/touRecurring PaymentsWhere you purchase Productson a subscription basis (monthly, every months or annually (as applicable)),you acknowledge and agree that this is a recurring payment and payments shallbe made to Skype by the method you have chosen at the recurring intervalschosen by you, until the subscription for that Product is terminated by you orby SkypeWhen you purchase Paid-For-Products directly from Skype you willbe entitled to a cancellation period of fifteen (15) days (a “Cooling-OffPeriod”) unless you have made use of the Paid-For-Products in any way, inwhich case the Cooling-Off Period will be extinguished and your purchase cannotbe cancelled or refundedOutside of the Cooling-Off Period, only subscriptions arerefundable unless used or expiredExpenditure of Skype Credit, allocation of a Skype Number, oruse of any aspect of a subscription amounts to “use” of a Paid-For-ProductYouhereby expressly agree that Skype Numbers may be allocated before the end ofthe Cooling-Off Period and become non-refundable upon allocation.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because:They asked for a service request number but there call center always end up disconnecting after placing me on hold for minutes They always ask for my phone number just incase we get disconnected and I give it to them but they never call back When I call back we have to start all over then they place me on hold and we get disconnected It's a never ending cycle They want you to give up so you can't place a claim Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com The Xbox Listening and Advocacy team has thoroughly investigated this issue I see that the Tier III Xbox Escalations Team contacted you on May 6th and confirmed unauthorized activity on your account and provided instructions for you to regain control of your account If you have any questions about this process please reply to the email the agent sent you with the instructions and let the agent know Microsoft now considers this matter resolved Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Live account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows Phone We appreciate the time you have taken to provide your honest feedback regarding your experience with supportYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find I am willing to work with Microsoft to resolve this matter.Sincerely, [redacted] ***

Hello,My name is Kaisa and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.Skype Customer Serivice staff is available online and readyto help you by email or live chatWe don’t provide support over the phone.The options for contacting Customer Service depend on thespecific issue you’re having, and whether or not you can sign in to youraccount.Please read detailed instructions how to contact SkypeCustomer Support and get in touch with support here: https://support.skype.com/en/faq/FA1170The Skype account linked to the email address is fullyblocked and currently nobody can access the accountI hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: The funds in question should have never been promotional, as they were purchased by me, before that policy existedMy funds should be grandfathered in, as support are the ones that converted them and credited me in the first place I also have, in writing, you stating that the funds would NEVER expireI would be more than happy to provide the communications between myself and your agentsYour answer is unacceptable as I have been more loyal than you deserve, purchasing multiple devices, and also being around since the literal beginning.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have a laptop that now its been days that is still trying to have a FORCED microsoft update...which I did not ask for the computer is now worthless......and its all because Micrsoft has forced this update on my laptop.....I can no longer use it.........I can send you the laptop if you want you can fix it and put it back to the position it was before Microsoft forced this on my laptop.......which is a windows 7.....Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Surface Book We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Please know that due to Microsoft policy, we are unable to offer refunds for products, however would like to assist you in any way we can and work toward an appropriate resolution If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox LiveWe understand your frustrations, however due to Microsoft policy we are unable to fulfill your request for compensation of Xbox Live downtimeAs the Xbox Services Agreement state, telecommunications systems are not fault-free and occasional periods of downtime occurMicrosoft is under no obligation to provide refunds or compensation due to these natural occasional faultsFor more information on this topic, please visit http://www.xbox.com/en-US/Legal/livetou or refer to the snippet below NO Warranties MICROSOFT, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE SERVICESYOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” MICROSOFT DOESN'T GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SERVICESTo the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringementYou may have certain rights under your local lawNothing in this Agreement is intended to affect those rights, if they are applicable YOU ACKNOWLEDGE THAT computer and telecommunications systems are not fault-free and occasional periods of downtime occurWe do not guarantee the services will be uninterrupted, timely, secure, or error-free or that CONTENT loss won't occur IF YOU ARE USING AN XBOX ONE CONSOLE, AN XBOX CONSOLE, XBOX ACCESSORY, OR KINECT SENSOR OUTSIDE A SUPPORTED COUNTRY(IES), MICROSOFT IS ONLY RESPONSIBLE TO PROVIDE SERVICE IN THE COUNTRY(IES) NAMED IN THE WARRANTY MICROSOFT IS NOT RESPONSIBLE AND YOUR XBOX OR KINECT PRODUCT MAY BE EXCLUDED FROM WARRANTY COVERAGE AND PRODUCT SUPPORT OUTSIDE THE COUNTRY(IES) NAMED IN THE WARRANTY At this time, Microsoft considers this case closedWe appreciate your time and your feedback has been recordedThank you for being a valued Microsoft customer Sincerely, Microsoft Corporation

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype phone issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating we will not be able to refund the price for your Skype phonesMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part g and support.skype.com:“We reserve the right to issue refunds or credits at our sole discretion.”“Note: Skype phones, and adapters may still be available to purchase through third party retailers, but are no longer supported”(https://www.microsoft.com/en-us/servicesagreement) (https://support.skype.com/en/faq/FA34763/which-skype-enabled-devices-or-platfor...⇄ Sincerely,Microsoft Corporation